I have used the Valvoline Oil Change service in Lawrence Kansas for the last couple years. Service…read morehas been quick and professionally done. This last Monday I needed service before leaving on a trip. I arrived mid morning, and left because all the bays were full, and there were three cars waiting in each lane. I returned mid afternoon to find the same situation. Since I needed the service done that day I got in line. After 30 minutes, they came out and needed to reposition cars, and asked me to change lanes. After which a vehicle with no driver, which was probably from a rental car agency sat in the bay while all the other lanes moved slowly forward. Cars which arrived 15-30 minutes after I arrived, moved in, were serviced, and left. By the time I finally got in, I had waited almost an hour and a half. I was then given an up charge for an extra quart of synthetic oil. This was almost $15. I was so thoroughly disappointed in almost every aspect of my visit. The long wait, the fact I was placed behind a driverless car which was slow walked through the service, and finally what felt like was an exorbitant up charge for my extra quart of oil.

Went here once. They put the oil filter on way too tight and the next people who I had change the…read moreoil almost couldn't get it removed. I definitely won't be back.

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

I have used this company a number of times over the past few years. In the past, I got good…read moreservice with no issues. But I had a problem this time and went to tell them and they were argumentative and told me to get the f*** off the lot. Both the general manager and owner (father and son). When I went to leave, the son followed me to my car. What a disappointment. Keep that in mind when you're thinking about going there for service.

These guys are fast and efficient. I've gone several times and never had to wait. They are…read moreprofessional and polite. The lobby is clean. Sometimes they even vacuum out the front seat floors.

Maybe third times a charm. Since they mentioned my yelp review on my Google review, let me repost…read moreit again. DO NOT TAKE YOUR CAR HERE: The only thing this shop ever did right possibly was tires and brakes. I was a fool for continuing to take my vehicles there after several mishaps. When people show you who they are believe them the first time. I took my daughter's VW convertible there to get an alternator change. They CHANGED IT TWICE. Last week, the alternator gave out again within the time span that it was under warranty with the parts place advance auto. I no longer deal with K-Tire because of their incompetence so I took it somewhere else that shop found out that they use silicone and glue the connector into the alternator which is why it ultimately kept failing. GLUE AND SILICONE. Advance auto we're kind enough to reimburse me the labor and cost at the new shop $460 so that I wouldn't have to deal with K-Tire again. So we're very clear. This is not the first time that they have proved their work shotty and subpar. As you can see photos that I have attached here I paid $688 to have my daughter's heat fixed just to be told when I went to pick it up that the heat wasn't fixed and it needed a heater core, which was going to be another $1400. I'm not sure what I paid $688 for and I didn't even question it at the time. I think I was just concerned with the fact that it was gonna cost me another $1400 for her to have heat. I think you're able to test the heater core with the temperature gauge before you charge someone $688 to give them the same vehicle back that they brought in that didn't have heat. I PICKED UP THE SAME VEHICLE WITH NO HEAT THAT I TOOK THEM THE ONLY DIFFERENCE WAS I GAVE THEM $688 DOLLARS. Before that incident I brought the same car in to get her side view mirror assembly replaced. They broke the plastic part on assembly that held it on the vehicle. I went to pick it up, they had put a bolt through the broken plastic piece and the frame of my daughter's car. Not only did it look ridiculous. WHO GAVE THEM THE PERMISSION TO DRILL THROUGH THE FRAME OF MY VEHICLE? NO ONE!!!!!!!!!And if that wasn't enough when I went to drive off and I was trying to adjust the mirror it wouldn't work because they weren't even smart enough to plug it in when they put it on. They had to take it apart again just to plug it up. They then tried to say it was broken when I brought it in and I had taken pictures so it clearly showed that it wasn't and I ended up ordering the piece and they did put it on and reimburse me, but if I hadn't had proof, they have blamed me. Fast forward I've been in a nightmare with my car since January between this shop and the shop they took it to who was just as horrible Don's Auto Center don't take your car there either. I had a fuel pump issue with my vehicle. They put on a fuel pump module didn't work. Car ended up failing while I was on the highway going 70+mph on highway 59. It Failed than 30 minutes of me, picking it up from their shop. It actually failed more than once. They ended up reimbursing me for that failure of a repair. I took them to court. I couldn't believe how he sat in court and lied. One thing about me I keep immaculate notes and I keep a receipt everything I say I can prove. I won judgment against them. Save yourself the headache. Megamind Please. I never said that I bought an alternator from them. I said they put an alternator on my daughter's car twice. Everything I'm saying, I have proof of.

Terrible service. I took my car to get an oil change it was there 7 hours and when I got off work…read moreit wasn't done yet and they cross threaded the oil filter on so it didn't completey get tight so it leaked 3 quarts of oil every two days. I took it back into them to have them fix it and it was there 7 hours again and they didn't look at it at all, after they messed it up it wasn't a priority to fix. I wouldnt take a bicycle with a flat tire to K's tire sales and service.

They are competent, fast, friendly, and just wonderful. They are the best place to take your car…read more They are the only full service station probably in Kansas, most likely in the U.S. (they even hold the door open for women)

Sunday afternoon and a friend noticed I had a screw in my right front tire. OMG! I commute for my…read morejob and had to leave my house at Dark Thirty the next morning. Could not believe my bad luck with the screw. I was panicked. What in the world was I going to do? Thankfully, my friend suggested that I take my car to Westside 66. I actually looked at him like he was crazy because it was a Sunday afternoon. He assured me they were still open. I have to confess that I did not entirely believe him. LOL. He said, "They can fix it in 10 minutes and it will cost you about $16." Yeah, right. So I headed Westside 66 and kept my fingers crossed. The cashier told me to pull around back and they would look at the tire. Honestly, within ten minutes... the tire was fixed and it cost $16. I could not believe my good luck on finding this place. The mechanic who worked on my tire was nice, professional and he knew exactly what to do to get me fixed. He did not waste time with small talk and he got me right on my way. The cashier was very nice and courteous. She, too, was professional and very helpful. I appreciate her guidance. I asked her if they had been busy and she said it was a slow day for them. It was hard to believe it was a slow work day because both bays were filled and other cars were lined up for service. I will definitely go back to this station for service. I had counted on being there for hours but it was quick, efficient, professional service. WOW. Still cannot believe my luck with this wonderful shop.

WOW! I needed one little thing and I pulled in, hoping they could help. I need some tire caps. The…read moremechanic was very friendly and helpful. She gave me the caps and installed for free. She could have charged me a nominal fee for this product and service but she did not. I appreciate her kindness and help. This location is easy access and the premises was clean. The mechanic made sure she social distanced and she wore a mask. I felt very comfortable there. I expected a huge eye roll from her when I told her what I needed. Instead, I got top rate help. Highly recommended.

In and out within 20 min. Shaylee was friendly and professional. Each process was explained and I…read morewas quickly on my way.

Worst experience in 50 years of car ownership. Gave me a price. I trippled checked it before i…read morecame. Then when i got here they raised it by 11x after driving an hour to get here! Yes thats a 1100% increase. Do not go here! Not trustworthy people. Apparently dont really know Mazdas.

Horrible adherence to appointment timeline. Scheduled an oil change and waited 90 minutes. They…read morewere informed in advance that I would be waiting.

Great place, super nice woman behind the front desk, not a bad price either. I didn't know what was…read morewrong with my car, it just wouldn't start sometimes. Me and some guys were trying to figure out what the issue was for almost two weeks. They had it for two days, got the problem figured out, got my starter relay replaced the next day, and fixed my window buttons without even charging me for them. As long as I live in Lawrence, I'm taking my car here whenever I need a fix. 100% recommend!

Dale and Ron's always friendly and fair. They diagnosed an engine problem and informed me that the…read moremanufacturer was conducting a campaign to replace the engine for free. I contacted my car dealer and they confirmed. THANKS TO DALE AND RON'S I RECEIVED A NEW ENGINE FOR FREE.

As a girl who knows nothing about cars this place was fantastic! I was stuck on the highway and…read morethey took my car in right away. Tony (I think the owner) was absolutely fantastic. He put all the problems wrong with my car in words I would understand haha! He ended up having to take my car in 2 days within 2 weeks and figured out the problem. They also give government employee and student discounts which is great! They are defiantly the GO-TO auto body shop in Lawrence. So grateful they were able to fix my car! My father in law is also a mechanic and called to make sure they were giving me a good deal and it was which made me feel much better! My father in law said they were great guys and not trying to rip me off unlike other places in town.

Absolute rip off. Sent my KU student son to get an oil change for his 2006 Chevy Colorado. Told…read morehim to be upfront with them about learning to get his vehicle serviced and ask them to help him build trust. They charged him $80 plus $20 in service charges for a total of $100 for an oil change!!! Absolute rip off, purposely taking advantage of an honest kid. Steer far and wide of these con artists.

I scheduled an appt. to have the wiper fluid tank replaced. They were so considerate and of such…read moregreat integrity they decided NOT to do the work since it's in almost irreparable condition. Marcos informed me where the nearest salvage yard is. And I will be driving my car there tomorrow so I can help the world do away with an obsolete motor vehicle. /Sarcasm

Ive heard great things about Slimmers but all I can say is that I left incredibly disappointed…read more I brought my car in to see about getting the AC fixed, they told me I needed a new radiator and AC unit so I listened and paid 2k to fix it. When I got it back I was super happy because it took about 3 weeks and I needed it back. But immediately after I noticed a lot of HUGE issues, car wouldn't accelerate, wouldn't turn off, wouldn't lock or go into park. I had to get it towed in, and they said they'd take a look at it. The receptionist woman was very unfriendly on the phone and in person, which was shocking because most of their other staff seem very polite. When they had it they said they'd fix it in the next week and it took them about 3 more weeks to get it back to me. Then finally I get it back for the second time, and my door dont open from the outside. I emailed them and told them about this issue and I was not rude or anything but I felt like the email I received back was very unfriendly. When I told them about this they told me not to take it to them if I cant trust them with my vehicle, which seems redundant since they are the reason I dont trust them, when I obviously trusted them enough to bring it there and to give them the opportunity to fix whatever mistake was made. I am a young woman and honestly felt a little taken advantage of and or not taken seriously whatsoever. I also received a couple voicemails saying essentially they didn't know what they were doing and they'd never worked on this type of car before (Hyundai Sonata), so Im not sure what "trust" they expect when they treat their costumers like this. They seem to lack a lot of basic costumer service skills and knowledge. They deal with a huge part of peoples lives (their vehicle) and people are bound to be frustrated when stuff is wrong with their car, so if they dont know how to deal with that they just shouldn't.