I have used Long Branch Dry Cleaning for my personal items in the past without issue. However, my…read morerecent experience regarding a vintage leather fringe coat I intended to sell for my business was extremely disappointing. Given my experience over the past few years including significant delays in the return of my daughter's wedding dress after preservation, as well as the damage to this vintage coat I would advise others to use extreme caution when considering this company. When I brought in the coat, I clearly informed the attendant that it was vintage leather. I was confident in this, but the attendant argued that it was faux leather after briefly inspecting it. I explained that, given the age of the coat, I did not believe faux leather would have been used at that time. Despite this, she insisted it was not leather and assured me it could be processed through standard dry cleaning. Based on her confidence, I trusted her judgment, although I was asked to sign a waiver prior to service. A week later, I was contacted and informed that the coat had been damaged during the dry cleaning process. When I returned to discuss the situation, the attendant acknowledged that the coat was, in fact, leather and admitted that sending it to a leather specialist would have prevented the damage. Despite this, I was told they had attempted repairs through their seamstress and that I would be responsible for the cost. I requested to speak with the owner, Forrest Ward, and was told he would contact me. After waiting over a week and leaving follow-up messages, I did not receive a response. Instead, I was later contacted by a manager who informed me the coat could not be repaired. During that conversation, responsibility was shifted onto me, citing the condition of the coat rather than acknowledging the improper cleaning method. Overall, I found the handling of this situation to be unprofessional and lacking accountability. As a long-term customer, I expected better communication, ownership of the mistake, and a reasonable resolution. As of 03/07/26 I still have not had my coat returned to me. Based on this experience, I cannot recommend this dry cleaning company.

The customer service here is unmatched! My mom had dropped off my comforter to be cleaned and they…read morecalled me within 48 hours to let me know it was ready for pick up! It smelt great and was so clean. It made me so so happy! It was also reasonably priced which seems to be rareity these days. The worker was so kind and even offered some loillpops to my girls. It was great!

We have been using this dry cleaning business for years. They have the best prices for dry cleaning…read morearound plus the owners here are always so cordial and nice. I always bring in My dogs comforters in that smells like a dog and after picking it up it just smells so much better. If your looking for a great dry cleaner look no further.

From the owner: Dry and Leather Cleaning Laundry Service…read morePick Up and Delivery Wedding Gown Preservation Services: Wash and Fold Laundry - 24-Hour Turn Around Men and Women's Professional Wear Wedding Dress Preservation Fur and Rug Cleaning Comforters and Large Quilts Alterations Dress and Prom Alterations Tuxedo Alterations Laundry Club

These guys lost 3/5 items worth hundreds of dollars I dropped off there in under 24hrs. Use at your…read moreown risk. Update: They made it right by compensating me on the lost items.

I've never posted a negative review. I prefer to deal with issues 1:1 with the business owner…read more However, in this instance, trying to get resolution to a significant problem, has been a nightmare. I was grossly overcharged for some simple ironing of clean table linens. The prices were raised with no notification. After multiple phone calls just to get the manager to call me back and follow up, she said there was nothing she could do. I asked to speak to the owners and that is still yet to happen four days later. I would give them a B on quality. The necks of the collared shirts always look incredibly shoddy. I'm very disappointed and I'm taking my years of business elsewhere.

Brought in a bunch of shirts. They cleaned them, pressed and folded also. What a great job they…read moredid. Thanks. They are located in the Harter House parking area,mall. Thanks again.

From the owner: Personal & commercial laundry service available for local pick up & delivery. We clean drapes,…read moreleather, suede, wedding dresses and offer alterations.

Sent a shirt in for cleaning and upon picking it up, they completely missed the stain I had brought…read morein to be treated. They offered to re-do it and then when I came to pick it up- completely missed again. This process was repeated 3 times over 3 weeks. Finally when I went to pick it up and the stain was addressed, they scrubbed it so hard that there's almost a hole in the shirt and the shirt was worn once when I dropped it off. No apology or ownership taken at all throughout the process by staff. Save your frustration and go somewhere else.

Not sure how adding 1 shirt to my previous order added $16 to the price. The people are nice and…read moreprofessional but thinking I need to keep looking for a cleaners.

The prices of this place is like you are living in Monaco! I can't believe I just paid $10.45 to…read morehave a single J.Crew blouse ironed. Men Shirts for 9.25$ each???? Stay away from this place--it's absolutely not worth it! Never again!

Got my shirts back from "dry cleaning" and it looks like I would have done a better job ironing…read morethem myself. Not sure why anyone doesn't show any passion and enthusiasm in their work anymore lmao if a wrinkly shirt is how you want to advertise your dry cleaning business be my guest.

Old town dry cleaners is outstanding! Their customer service is always friendly, welcoming and…read moreprofessional. They consistently do an excellent job.Clothes come back looking clean, pressed and ready to wear! The drive up window makes dropping off and picking convenient. Especially on a busy day, and their delivery service is another great option, when life gets hectic. If you're looking for a dependable, dry cleaner that continues to combine quality work with exceptional service and convenience, I highly recommend Old Town Dry-cleaners, ...two locations in Bentonville, one location in Rogers, serving Benton & Washington County with delivery/pickup services (even as far West as Siloam Springs)!

I have used this location for 2+ years. I have never had an unpleasant experience and their…read morecustomer service has always been excellent. They have been great at communication and helping make the service as easy as possible for me, as the customer. Highly recommend!

This laundry needs updating very badly ! It is so broken and equipment is not working properly…read more Clothes not getting washed properly. Clothes are not getting spun out and had to redo the entire load at the same place which was still not functioning correctly. Replace machines and do redo . The young lady working is trying very hard to accommodate customers but not her fault she just works there. Very sweet and helpful. Dryers are "free" in certain days but not worth it because you take so much time rewashing your clothes then have to go dry them and they take forever. Sad

The front load machines need new rubber gaskets around drum to create a good seal. My socks fell…read moreinto the crease between the glass and the drum and didn't get clean on ALL THREE MACHINES! I had to rewash the whites entirely. I went to a different laundromat to do so.

Nice people and they did a great job getting a grease stain out of my suit jacket. Reasonable…read moreprices too

Main reason for low review is the poor customer service. Not only from the front desk but the…read moremanager there as well. Not very friendly or professional. Those to things are very important in a business.

Disappointing experience! Received clothes back with holes in them because they stuck safety pins…read morethru delicate material just to attach those damn numbers. Pins should only go thru tags, duh! And oh yeah, was mad expensive... More so than my cleaners in NYC... Smh! Won't be back.

Clothes came back reeking of chemical cleaner. Never again, so much so that my buttons wouldn't fit…read morein the holes.