I've never posted a negative review. I prefer to deal with issues 1:1 with the business owner…read more However, in this instance, trying to get resolution to a significant problem, has been a nightmare. I was grossly overcharged for some simple ironing of clean table linens. The prices were raised with no notification. After multiple phone calls just to get the manager to call me back and follow up, she said there was nothing she could do. I asked to speak to the owners and that is still yet to happen four days later. I would give them a B on quality. The necks of the collared shirts always look incredibly shoddy. I'm very disappointed and I'm taking my years of business elsewhere.

I think this business should have a sign that reads: "Things are not as they appear, at least they…read morewon't be when you get them back." My beautiful heirloom knit sweater that took a year to make from my dear 93 year old friend, came back to me from its original beauty looking like it was ready for three football players to fit inside it and like it had personality visited the holocaust, filled with holes everywhere. While I grieve the fact that it will never look the same again, I am assured by the owner that they owe me nothing, because after all, I trusted them enough to bring it in and drop it off. Sadness

This laundry needs updating very badly ! It is so broken and equipment is not working properly…read more Clothes not getting washed properly. Clothes are not getting spun out and had to redo the entire load at the same place which was still not functioning correctly. Replace machines and do redo . The young lady working is trying very hard to accommodate customers but not her fault she just works there. Very sweet and helpful. Dryers are "free" in certain days but not worth it because you take so much time rewashing your clothes then have to go dry them and they take forever. Sad

The front load machines need new rubber gaskets around drum to create a good seal. My socks fell…read moreinto the crease between the glass and the drum and didn't get clean on ALL THREE MACHINES! I had to rewash the whites entirely. I went to a different laundromat to do so.

Recently dropped off two denim jackets, down comforter and a duvet cover. It was $80 to clean all 4…read moreitems. The jackets were $10 each which was more reasonable than other places I called to see. The staff was friendly and every helped me to my car with my items which was nice. There is a drivethru option, but I didn't utilize that. The staff will text you when your items are ready and if you come before 9am your clothing items can be done same day by 6pm.

Sent a shirt in for cleaning and upon picking it up, they completely missed the stain I had brought…read morein to be treated. They offered to re-do it and then when I came to pick it up- completely missed again. This process was repeated 3 times over 3 weeks. Finally when I went to pick it up and the stain was addressed, they scrubbed it so hard that there's almost a hole in the shirt and the shirt was worn once when I dropped it off. No apology or ownership taken at all throughout the process by staff. Save your frustration and go somewhere else.

I WILL NEVER GO TO ELITE CLEANERS AGAIN!! I took a long dress/cover up to the Elite Cleaners on…read moreCrossover for a simple job of snipping some threads to release the threads holding the cuffed sleeves, a little longer. I could (and should have) done it myself,, but I was afraid I'd cut the material. When I picked it up, the alterations person they use had TOTALLY taken the ENTIRE sleeves off, making it sleeveless!!!! It looked awful and I could never wear it again! I called their manager, Pearl, and she said they'd reimburse me for the dress, BUT then RYAN, the owner vetoed it!! I sent pictures of the dress before and after and he still REFUSED!! BEWARE, they will NOT make ANY AMENDS if they tear up your clothes!!! Pass the word around!! The owner,RYAN SWONGER is awful to do business with!!!

I took my graduation dress in the get dry cleaned, i asked how much it would be and was told $10…read moretotal. I was charged $24. And the girl working at the front was more than rude. She spoke to me like i was 5 years old with the worst attitude i've ever experienced and I work in customer service. I will never return.

Brought in a bunch of shirts. They cleaned them, pressed and folded also. What a great job they…read moredid. Thanks. They are located in the Harter House parking area,mall. Thanks again.

From the owner: Personal & commercial laundry service available for local pick up & delivery. We clean drapes,…read moreleather, suede, wedding dresses and offer alterations.

Old Town has been handling our dress uniform shirts for years for the company I work for. They…read morealways take great care of our shirts and with the delivery and pick up Service, it's just hard to beat. Tyb

The prices of this place is like you are living in Monaco! I can't believe I just paid $10.45 to…read morehave a single J.Crew blouse ironed. Men Shirts for 9.25$ each???? Stay away from this place--it's absolutely not worth it! Never again!

Dirty and way over priced. Robbery in fact, I will not be back. So many machines smelled musty and…read morehad a lot of hair and dirt in them. Just can't see the sense in charging so much for a load of laundry unless you're greedy.

Easy access off N Walton not in the middle of town which is nice. Machines are expensive 6 bucks…read morefor a wash, big machine is 12, we used the 6 buck machine really cleaned well and spun a normal laundry load almost dry so the drying was cheaper $1.50 for 30 min was more than enough. There were 30 ceiling tiles missing but the walls were long tiles in good shape. I felt the overall rating was a little low, yes it was a little expensive but the machines were in very good working condition so I believe 4 stars is fair.

Old town dry cleaners is outstanding! Their customer service is always friendly, welcoming and…read moreprofessional. They consistently do an excellent job.Clothes come back looking clean, pressed and ready to wear! The drive up window makes dropping off and picking convenient. Especially on a busy day, and their delivery service is another great option, when life gets hectic. If you're looking for a dependable, dry cleaner that continues to combine quality work with exceptional service and convenience, I highly recommend Old Town Dry-cleaners, ...two locations in Bentonville, one location in Rogers, serving Benton & Washington County with delivery/pickup services (even as far West as Siloam Springs)!

They pick up and deliver our dry cleaning to our house for less than I was paying our previous dry…read morecleaner. we' e never had any issues whatsoeve.