1 star because even though this place is amazing for SELF service. I decided to get my laundry done…read morehere and I was in a rush. When I came back home I checked some of my clothes is missing and a big red blanket. I'm pregnant 35 weeks and I live super close so I thought I rather pay for them to do it instead and they also returned my basket broken. I would rather hire someone else who's more responsible I paid $70 to lose clothing Oh and to add to that my bath mat they couldn't even dry it properly I just opened it to put on the floor there's water drops and it's wet lol You can see from my ring camera I gave them a white basket with stuff and a large green bag that had my red blanket in it. I only have two big blankets. Also I checked my cameras you can see how it doesn't make sense to put a giant big green bag with the blanket on top of a little plastic bin. The lady claims there was a crack in it no there wasn't it's a flexible plastic one. Now that I see the camera how he's putting all that weight there it makes sense and you can see why I handed him two separate but that's what he did when I closed the door. She said the only issue was the wet clothing. Yeah .... Sure she's mad because of my review. Saying she's checking the camera there's way too many issues here for it to be something like this. I lived in DTLA and used to have a constant laundry service with Gator laundry and only once did I have a problem with them bleaching something out of using them 20 plus times. She didn't even offer any sort of compensation just being pissy about the review. The fact I called earlier today at 10:30am wondering if they would deliver my clothes she blamed the drivers had been busy. Really? Because the clothes is wet. Obviously they don't care how they handle anyone's clothing. She offered nothing but just being defensive as if I haven't gone to this laundry countless of times and you can clearly see in the photos how much stuff they took and how much was brought back. I didn't have time to check it all because I was trying to leave my home I was honestly hoping they would look for my blanket and offer a wash card. Because yeah my blanket did cost me some money and the basket while it's not expensive it's obvious he shouldn't have put all that weight on there. There was so many ways they could have handled this situation but it's cool.

It's a Clean & bright with its own private parking offering ample spaces. They offer good hours &…read moreit's open late.

Rude Staff and Horrible Customer Service…read more I've been coming here for years, but the service from two of the employees--both heavy-set Latina women--is completely unacceptable. Today, I asked a simple question about when the dryers would be fixed. One employee responded short, hostile, and full of attitude, insisting "there is nothing wrong with the dryers," even though it was obvious they weren't working, and added the gas was off. When I asked for an update, she shrugged me off and acted like I was bothering her. It was extremely uncomfortable because there were other customers there, and she made a big deal out of it. She even went to the other girl on staff and seemed to talk negatively about me behind my back, giggling like she didn't have to treat customers properly. When I tried to clarify I wasn't being confrontational, she repeated "there is nothing wrong with the dryers." When I pointed out that more dryers keep going out over time, she shockingly said, "Well, if you don't like it, you can go somewhere else!" On another occasion, I left pants in a dryer and tried calling during business hours. Nobody answered, and when I came in, one employee was on her personal phone and seemed to be looking at social media or TikTok, I called in to observe if she would answer the phone while I was onsite and it just seemed like she was ignoring it. When I confronted her to tell her that I was trying to call to ask someone to please put my expensive pants aside she seemed defensive and dismissive. I understand they may not be highly paid, but that doesn't excuse rude, disrespectful behavior toward paying customers. I can understand if I was hostile or rude but I just simply asked and there attitude was uncalled for on both occasions. I hope management or the owner sees this review--and it would be great if they provided a direct phone number or email so I know it's actually getting to them. Until this behavior is addressed, I cannot recommend this location.

The only thing I like about their laundromat is the large barrels of 80lb, 60lb other than that…read morethere's nothing I like about it. It's not very clean. The always broken and then there is this rude lady that does the cleaning yells at people across the laundromat for the slights infractions and has conversations so loudly for all to hear every detail of her life. Very unprofessional and I will never go again

Great staff, hours for F&F are a little challenging but they do a great job at a fair price!!!…read more Owner was really nice too, you know how much water cost to run this small business? And yet he does his best to manage the overhead and not gouge the community, his customers. Kudos to you sir!

Love that this place has PayRange. It's always so clean and tidy. Machines always work tooread more

This is a clean and well-maintained place to do your laundry. There's always someone here taking…read morecare of the facility, which I appreciate. Occasionally, I do see some homeless individuals around the area, but it hasn't been a major issue during my visits. Parking is easy, with a large lot for the strip mall. I used to get water here as well, but since they upgraded to a new machine and raised the price, I haven't been coming as often for that. Overall, a solid and convenient spot.

The Laundry Room is located near the busy intersection of Colorado Boulevard and Allen Avenue. It…read moreis a great place to do your laundry. They have staff on premise. The machines are new and incredibly efficient. There is plenty of space to fold and separate your laundry. All the areas in this facility are clean and well kept. What's most important is their machines do an excellent job of cleaning your laundry. The dryers are also very efficient. It is a pleasure to take laundry to this facility. They have optional assistance that is available at a charge. The last time I was in the facility there were plenty of machines available. Different days create different needs. It's nice to know that they are open early in the morning at 6:00 a.m. Their doors close promptly at 10:00 p.m. There are carts to help you move your laundry within the facility as well as to your car. There is plenty of parking in front of or near The Laundry Room entrance. It's also nice that there are plenty of boutique places to eat or get a quick cup of coffee.

I rarely leave reviews, but truly great customer service is so hard to find these days. I'm new to…read morethis dry cleaner, though my family has trusted them for 15 years. To be transparent, they did make a small mistake on my order--but how they handled it blew me away. They fixed everything immediately, completely hassle-free, with the kind of care and professionalism you almost never see anymore. I was especially impressed with how they treated my delicate pieces. This family-owned business has earned every bit of my recommendation. Can't praise them enough!

Super expensive. I'm 54 and regularly get stiff dry cleaned. First and last time here. Maybe I'll…read moretry the other place across street next time

Very impressive business! Easy sign up process; tons of laundry options (including kid safe…read moredetergent); quick turnaround; and fair prices! And the quality is great. We will use again!

Above and beyond service to steam my veil at the last minute for a very reasonable price. Picked up…read moreand delivered at our door with great care. Thanks again!!

Really solid dry cleaner, ​They do great work, and the staff are polite, easy to talk to and…read moregenuinely helpful. If I ever have a request or need something adjusted, they handle it for me. The parking alone is worth mentioning. Being able to pull into the back lot and walk straight in for drop‑off or pickup makes life so much easier, especially in Pasadena, where convenient parking is basically a luxury.

This is a great local dry cleaner and laundry. They are honest, friendly, provide quick turnaround…read moreand are knowledgeable about the service they provide. Also very competitively priced. I used another Pasadena area cleaners for years until I found Pasadena Dry Cleaning. Keep up the great work!

Definitely, definitely go someplace else. The older man that works here is an unapologetic,…read moreaggressive liar. He presents unfinished work as "savings" while attempting to charge more than the full work order. Read on for the rant if you like, or just go next door. I brought six curtain panels to be cleaned and re-hemmed, he would not quote a price. A week later when I pickup the same man greets me with "great news, we saved you money, the hem on two were intact, we only did 4." With my savings: $250 for 6 curtain panels. I express that this isn't an acceptable price without a quote. He remembers not giving me a quote, but refuses to compromise. He's holding the pickup receipt. His volume increases, he immediately gets personal by asking if I have "ever been to a cleaner before." My volume admittedly increases now too. I asked him to show me this price documented on the pickup receipt, he keeps it from me. Shouting back and forth, directly mocking me to other customers. He is still holding the receipt. A woman employee steps in. She wants to go to the cleaner next door to validate their price of $25 a panel, I call my old cleaner and get a price over speakerphone, an unprompted $15. We compromise on $150. $60 (their tailor's price) for the hem, $90 (my cleaner's price) for the cleaning. Great deescalation, I feel better. As I leave she says "you pay $60 more than expected, we lose $60, it's okay." Quick math: this doesn't make sense, they compromised $100. I'm not going to argue. I admit it's to my benefit, and the card has been swiped anyway. I want to get out. I just looked at my pickup receipt a week later. The man refused to show it when I asked to see a the price, but the woman returned it with my credit card receipt. There was a price on it after all: $210 for 6 cleanings and 6 alterations. The man was charging me $250 after my "savings" of only requiring 4 alterations. Their business model: don't complete the work, jack up the price.

David and Sunny have a wonderful service. Besides being two of the kindest people, they have taken…read moregreat care of my clothing for more than 20 years. I highly recommend this Dry Cleaning service. You will not be disappointed.