The Elite Management Team, especially Amanda Martinez, works well with the the Mirador HOA. Her leadership, guidance and knowledge is invaluable. We were immediately impressed with her proactiveness and respect. Elite is a refreshing change. Having experienced other HOAs and property management organizations, Elite far exceeds expectations. read more

When I called as a renter for clarification I encountered a rude, curt person on telephone. In a service-oriented industry, I think there's value in being courteous to others. read more

Working with Ms. Elizabeth has been nothing short of a nightmare. We're currently dealing with a solar project, and she's turned the entire process into a disaster. She's completely irresponsible--it takes her a month just to submit an application to the board, and every other step is painfully delayed. She doesn't respond to calls and might, just might, email you back after 10-15 days, if she feels like it. Her management is an absolute joke. Last summer, our pool was closed the entire season for construction, and the Jacuzzi was shut down for at least 6-7 months. A 4-year-old could manage this better! And all of this while we're paying $550 a month to this HOA? It's ridiculous! I've already talked to a few neighbors, and they're just as fed up. I'm going to start gathering signatures to switch our HOA company--enough is enough! read more

Prior to Amanda Martinez becoming our PM with Elite, many things were not being taken care of in a timely fashion. Many things were not getting done at all. Since Amanda came on board with Elite, everything is so much better. She is responsive to the board, the homeowners and works well with our vendors. Amanda is well informed, making my job as a board member easier. She is very trustworthy and a big asset for our community! I give Amanda 5 stars for this change with Elite. read more

I chose the 7 Oaks neighborhood for my retirement home. Looking for a home in 2007 I toured over a dozen homes with my realtor. The overall community amenities and location attracted me. My neighborhood is managed by Elite Community Management. I have had positive interactions with Community Manager Elizabeth Craven and her office manager Chris Hodge. Their knowledge and expertise working with HOA's to maintain and uphold CC&RS is superior. Working with them has always been a pleasure. read more

Working with Elite Management has been an absolute pleasure. Amanda and the entire team are professional, responsive, and great communicators, making every project smooth and efficient. As a restoration company, we appreciate their organization and attention to detail, which allows us to deliver the best results. They care about their properties and the partners they work with. Highly recommend Elite Management for their professionalism and exceptional teamwork! Generation Contracting read more

Unfortunately, it seems like property owners have frustrations about this management company as well. But as a tenant, there is nothing I can do about an HVAC replacement for my unit after 8 years of living here. That is quite frustrating as well. It has been acting up since May 2023 & here is it in July 2023, with no AC, during a heat wave. I am sitting in 89 degrees inside my home with 2 children and a senior cat & no one at Elite seems to care enough about the well-being of people living in dangerous temperatures to answer an email or a phone call. We wake up at 7 am to 78 degrees inside & it doesn't start to cool down until 10 pm. This is torture. (First world problems, I know.) When you call them, they are in defense mode & ready to tell you the same thing over & over again instead of empathizing with people. Whoever I spoke with yesterday spoke over me very rudely & never answered my question. I had to say, "Ma'am, you are speaking over me, and I hear what you are saying, but you are not listening to my question nor answering it." When I asked it again ("How long will it take from the time paperwork is submitted before it is approved?"). Her response to me was that the homeowner needs to call because she's not allowed to release any information to me. I asked once more, adding that I am not asking for anything specific; I am trying to understand the process. She curtly replied, "One month." In shock, I said "wow" & before I could thank her for her time, she hung up on me! I honestly imagine that they instead laugh at everyone else's misfortunes that they have the power to help. People who are power trippers and love to tell people professionally to screw off shouldn't have a job in customer service. It is so saddening to me that people can be so cold & uncaring about something with such potentially serious effects. This situation is quite different than a sign or shrubbery needing to be trimmed, etc. This is certainly a health risk. My landlord and the HVAC are literally ready to go but Elite Management says I have to wait another month before the HVAC replacement can & will get approved...because the June meeting they had was an "annual" meeting & nothing was approved then. I guess gone are the days where customer service means anything & I guess gone are the days where the good outweighed the bad; good people would care about others, strangers or not, & do what they could to help them. All the property management needs to do is send an email to the board asking for quick approval. It's not like this happens every day. My poor cat is allowing me to keep her fur wet & she has been napping with a wet towel on her just so I can avoid heat stroke & death for her. She has been The worst part is that we are supposed to leave for 9 days of vacation & my fear is coming home to a dead family cat... traumatizing my kids forever & losing our family fur member. I do not recommend this company at all. They do not care about your situation. They do not care if you are miserable in heat like this. They do not care about your family being okay or your animal's lives. That is ABSOLUTELY sad to me. I will pray for every single person who works for Elite Management, from the person who hung up on me to the President of the company. read more

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OAKS NORTH VILLAS - ELITE MANAGEMENT It is my unfortunate experience that my requests are often denied & many attempts are required. Their committee does a walkthrough, then 80% of the time disregarded. Some people are approved quickly, others jump through hoops. read more

Our HOA started using Elite 11 months ago and in that short time they have managed to turn things completely around for our little community. Our previous manager would promise the world but deliver nothing. Elite has helped us to find good vendors for quality repairs and supports the HOA Board. Some of these reviews seem to fault the management company for the decisions of the Board, but in reality, that just means they are doing their job. The management company is who you call when something goes wrong, or you need something and rarely notice them when everything is going smoothly. They are in a tough spot, but Elite has done very well for us, and I would highly recommend them to anyone looking to make a switch. We work mainly with Chris Hodge, Amanda Martinez and Megan at the front desk. They all do their best every day to keep our HOA running smoothly. As an HOA President and as a homeowner, I couldn't ask for more. read more

I'm going to give 0 stars. No wonder why so many reviews said this HOA is one of the worst HOA. I live in one of the communities managed by this not-worth-at-all HOA management company that successfully pushed the previous HOA management away. Before they came, I always paid my HOA fee on time, using auto deduction from my account. There was no problem at all. Suddenly, they came and took over our property with very little notification, which is fine. But they sent only some mails that looked very much like SPAM and thus were being ignored. In a few months, they declared delinquent and forwarded the case to a law firm. Is a f__king phone call that difficult for them to make? What excellent communication skills. read more

The reason I am writing this review is because Daya Rodriguez deserves to be recognized. I have dealt with Elite Management for over 10 years now for the property I have in San Diego and Daya is one of the very few responsive people in this company. Emails and phone calls are usually answered or returned on the same day if not right away. She is super nice, friendly and willing to assist even if she is not the right person, she would guide you to the person in charge. I really hope the top management read this and put their ego aside and LEARN a little about customer service and professionalism from Daya. read more

Life with a management company should be cohesive. Commitment to community and customer service shows you that any challenges will be addressed. This is not the case With Elite! - Frustrated - Alienated - Abandoned - Complacent - Ignored This is a small example of how you're bound to feel or be treated with Elite. Such a disappointment! Calls not returned. Emails ignored. This was our normal for over three years. What's better? Definitely keep looking. There are better options. Delete Elite! read more

I mailed my June-2022 HOA fees in late May, before our vacation. In the middle of June, I noticed that my check was still outstanding. I email Daya, about this and got no response. I receive a letter on 6/21, stating I was late and owed a 10% penalty. I went online and paid the bill immediately but not the late fee. I called the number on the notice and spoke to their office. They stated I have to write a formal letter to HOA board over $13. Just a crappy management company. read more

From a home owners perspective, presents itself in an extremely unprofessional property management company. Example: Accounts receivable is rude and combative over the phone and refuses to accept any responsibility for mistakes. Example: Guest parking passes have yet to be mailed out (June) and paperwork was processed in January. Example: Landscaping issues go unaddressed after being informed of problem. Example: Structure issues go unaddressed after being informed of problem. read more

I have never written a review, good or bad, on Yelp, but I feel that the time has come. Home Owner Associations need to take into consideration and be aware of the poor customer support this property management group provides. They do not return your calls, nor address your requests via emails. I have even contacted the President and did not receive an acknowledgement. I have requested the front desk representative to direct me to someone who can assist and, even then, you receive no response. I have no other options, but to just put up with their poor service, as we are contracted with them through our HOA. read more

Daya Rodriguez is a pleasure to work with, she responds quickly to my inquiries and resolves issues professionally and agreeably. She makes my life easier! read more

The absolute worst. I would give a 0 if possible. The "workers" who get paid should get fired. They don't do their jobs, don't answer the phones and love to just raise dues and pretend they are doing things for the neighborhood. Terrible, terrible services. Avoid at all cost. read more

I most often author reviews for businesses which are either all-around stellar, or to shame businesses which have failed in some shameful or otherwise heinous fashion. This review is unique... This review is narrowly focused on a remarkable collection of interactions with a single person who has consistently handled my inquiries and varied requests with marked intellect, wit, charm, and most of all - the utmost in both business acumen and interpersonal perspicaciousness; Ms. Daya Rodriguez is notable in the ways that she has consistently provided to me and my associates the finest quality of customer service, always responding to requests sooner than promised if not immediately, whenever doing so is possible. Ms. Daya Rodriguez bears an almost uncanny ability to recall details of our multiple and varied interactions. Lastly, but far from least, Ms. Daya is truly kind, considerate, and harmonious. I can't imagine anyone not enjoying an interaction of nearly any sort with this shining lady! In closing, I realize this does not adequately illustrate a wider perspective of the greater company, but in response I will say that sometimes a single person or a single interaction with a company or within a company can make or break that company's image. I opine that Miss Daya Rodriguez is one person who could likely bring the sun in to shine on the company with whom she is engaged, as she has done with me when I communicate with Elite Management. read more

My first query to Elite Community Management was unanswered. However, during my second interaction with them, I got in contact with Daya and she went an extra mile to provide me with all the information I needed, even though it wasn't in her direct scope of duties! Thank you Daya for improving my experience with this company, keep up the good job! read more

Rude front desk staff, non caring, complacent and lazy. Do NOT contract them to manage your property. Any request for service or repair will result with eye rolls, name calling and blame from staff members. Avoid girl at front desk with red dyed hair. She's a name caller. This type of handling/behavior has been common practice from this company for years. They do not care about you or your property. Stay away. read more

Daya Rodriguez is extremely responsive and attentive. I was very satisfied by her service.

I recently purchased a property in Oaks North Villas and as part of the closing the escrow company was to forward the yearly community center fee in early June. I received a statement at the end of June showing the amount had not been paid. After confirming with the escrow company that it was mailed to the center, I spoke with 3 different individuals with Elite about the fee, no one could find it. Daya Rodriguez was the most professional individual that I spoke with and called me several times with a follow up. It was located yesterday after much detective work by Daya and posted and she sent me a copy. I appreciate her kindness and patience while working through this issue. A true asset to the company. read more

I appreciate the quick response that I received from Daya Rodriguez. We are refinancing and I requested a statement from her yesterday evening and I received it today. Wonderful customer service. read more

I have never written a review on Yelp but after years of being a home owner and having to deal with this company, I would be wrong not to write this review. I haven't ever dealt with a company with as bad a customer/home owner service as this one. They never return phone calls, never answer questions courteously and always do a shabby job of any home owner requests. This has been my experience. I am just glad, I sold my condo and moved out of their clientile. They were a major reason in me considering to sell my home. In a free market economy, these guys should have been out of business a long while ago. I am surprised, how these guys are still in business !! Good riddance, atleast for me ! I couldnt figure out how to give a 0 star rating . Otherwise I would have. read more

I talked with Daya Rodriguez this morning . She is fantastic, everytime I need her, she goes extra miLe to help . I wish she will be working at the office forever . Thank you Daya Hoan read more

I had a problem with monthly dues being charged for a condo in One Oaks North I had sold in November 2020. After calling Elite Management and being told that they are not the ones to handle the withdrawal, I emailed my credit union and finally had a reply saying that they are not the ones who withdrew the funds. After calling Elite Management again I spoke to Aya. She told me to contact CIT, which I did this morning. The withdrawal from my checking account is finally being stopped. I also received a check for $450 about a month ago, with no indication what it was for. I assumed that it was a refund of the annual dues for Oaks North. A note explaining that the check was for the overpayment of dues after I closed on the property would have been helpful. Aya did a fantastic job finally solving my problem. Go Aya!!! read more

Friendly service and timely communication! Thank you so much Elite MGMT! My experience with Daya and Jim was great.

My company was contracted by Elite property management to do a walkway lighting retrofit for the HOA at Westwood 2 in Rancho Bernardo Our contract value was $29800.00 We billed and were paid $13800.00 When we sent final billing of $16000 for completion and changes they refused payment and have given no explanation The fencing contractor did a lot of damage to the lighting system which created additional scope for our team Repeatedly we tried to set up meetings to discuss They have not returned any of my more than 20 phone calls or emails They are a very difficult company to deal with, and have very poor communication We are a small company and all expenses have been paid and this truly is hurting us severely I usually evaluate my customers before doing work I read this company wrong If you do any work for them prelim the job or get paid up front Better yet stay away! read more

I've worked with Elite Property Management on and off for a couple of years with different properties I have bought and sold and they have always been very easy to work with. I know they deal with a lot of massive properties in San Diego and mostly all the people that come to yelp are here to complain... But I thought I would make a point to let the viewing consumers know that these are good people and they're trying the best I can so if I had to give you two words of advice I would say be patient give them the benefit of the doubt The only reason that five stars is because no one's perfect read more

I love this company. Daya Rodriguez in particular is extremely helpful and pleasant to work with.

Unfortunately Yelp doesn't allow me to respond to a response written to me. Tim, just because other communities close their pools doesn't make closing ours acceptable. And stop making up stories; what are you paying for exactly for pool maintenance when it has literally been covered for 6 weeks? And no, there has not been any communication from Elite other than the sad news they are now taking over Morada homes as well. read more

Elite Community Management - Property Management Near Me - San Diego, California

I just wanted to give a big shout out to Daya who helped us out! She was super quick in replying to us and is such a sweet person. Thank you Daya for being so professional, reliable, and kind...you are the best! read more

To begin, i feel there is nothing "elite" about the quality of customer service we received from this company when calling today (12/27/20120). Which is a little disconcerting when I pay $400+ a month in HOA fees. I called when our condo flooded with sewage from our washer/dryer drains - Which should be connected to a STORM drain, not the main line (according to Zech plumbing). We have repeatedly contacted Elite for assistance and their attitude each time was rude, short and showed a real lack of empathy for a shitty situation. I am now going through my own insurance and they will be contacting Elite. It's such a shame because the complex (Mira La Paz) is really nice and a quiet community, it's really let down by Elite Community Management. And if you're upset or show any frustration, their response is to put you on hold and leave you there. read more

Huge gratitude to Ms. Daya Rodriguez who is very helpful and who always responds in a respectful and timely manner. We need more customer service as Ms Rodriguez...thank you. read more

My landlord forwarded a Violation Notice he received pertaining to a poster I had placed in my rock area out front of the house we rent. It is a very positive sign concerning the issues with racism toward black people. Apparently one of the neighbors called and complained. The letter stated no signs (unless approved by the board) can be in common areas. I was perplexed, as there is a neighbor who has had a sign on his lawn for 3 months thanking first responders, and another sign at a common area asking people to pick up after their dogs. We have lived here almost 9 years, and I have frequently seen political signs on peoples lawns during elections. I did as I was asked, removed the sign from the location where I had placed it. I called the Elite Community Management office, Project Manager, Chris Hodge, today to ask him why I had to remove my sign when other people had signs on their property. He was the one who had sent the notice to my landlord. He immediately became very abrupt, and verbally upset. He told me I was just a renter and he only talks to owners. I asked if he thought I was a second class citizen because I am renting and am not the owner, that I simply wanted to know why I was told to remove the sign and others have not. He became more upset, said he doesn't know about the other signs, I advised him the one sign is at a home on the main road through our development, on the corner of our street. He became more upset, saying he did not drive that way (apparently he came into our development to verify I had the sign up), and an OWNER needs to write to him to complain about the sign for him to do anything about it. He ended up telling me he did not have to listen to me anymore and he was hanging up. All I could say was, "wow"!!!!! Have never been so quickly verbally attacked, not listened to, accused of saying things I did not say. I know all this Covid stuff has people a little tense, but this man was way past non-professional!!!!! I am just an old retired person who thought I was putting up a very nice sign about hearing the troubles of black people and supporting them. It was nice that two neighbors went out of their way to thank me for putting the sign up before I had to remove it. I did not intentionally break an HOA rule, actually did not even know I couldn't do it, as I stated many neighbors have had signs in their front yard areas over the years. Hope Mr. Hodge has a better day and doesn't talk to other people the way he talked to me. Am very glad I am a renter and not an owner who has to deal with him again! I was going to delete my first 1 star review with the above rant from me, but decided to leave it. Mr Hodges contacted me today and apologized for his verbal behavior toward me yesterday. We ended up having a very nice conversation!!! Not many people see a need to apologize when they realize they have been wrong, thank you Mr. Hodges, you are human, but also very polite, and have good morals!!! Wish more were like you!! read more

Our homeowner's association just hired Elite Community Management and I've had to ask a couple of questions regarding our monthly dues. I was introduced to Daya Rodriguez who helped me with my issues. One of my issues had to do with obtaining a copy of the Declaration Page of our insurance. This wasn't in her line of work but she directed me to the right person. Today I had to contact her again because my check to Elite Management hadn't been cleared. I wanted to make sure I wasn't assessed a penalty because of a late payment so she researched everything and found the reason why my payment wasn't recorded. Daya went over and above her call of duty. Her customer service skills are outstanding. Love working with her. read more

I completely understand all of the bad reviews. This company is beyond unprofessional. I had an issue with my finance company not being able to verify that our homeowners association had purchased insurance for the entire community. That is done through elite community management who refused to help me with this issue. They were asked a month ago to just simply verify insurance had been purchased for the community that I live in and they ignored it. So the finance company asked me to please see if I could help and I made a phone call which I deeply regret. A very extra friendly man answered the phone and he hung up on me after I told him what I needed and he told me I would have to take care of it myself. So I've lived in my home for eight years and for eight years they've been getting the information from the elite regularly every year, but now elite will not help them. My thanks to Dawn Walters for running such a wonderful company. Her reputation surely is accurate. read more

After two consecutive emails and four phone calls, I still was told to hold for Chris Hodge. The receptionist lady does not know anything more than just telling me to wait for Chris to reply to my emails or voicemail. And she hangs up on me once pressed. What a great customer service! If Chris is the manager and owns this business. The suggestion is to get away from this kind of "elite" management. read more

Thank you Daya for helping with an HOA situation. Our family was going through a Covid-19 situation and were in a real bind. She resolved the issue with professionalism and kindness. read more

I just had a positive interaction with Daya about getting an HOA fee statement that I needed because I am refinancing. She responded promptly and got me the paperwork I needed. read more