Local business, I guess that's the theme I kind of adopted. This place certainly fits the bill…read more It's an eyeglass shop... And an ice skating shop.. And they have three golden retrievers roaming around looking for free pets and snuggles. Small business, owners always on site, lots of one on one help. Doctor is in on Fridays so plan accordingly and business hours are reflective of the owners being the employees ( I'd close early on Saturday too). Lots of selection! Each time we go I find something different that looks cute on me. I joked that I'd like to go there just try to try on specs. There's little candy dishes everywhere that I like to take advantage of and at the door there's a little toy section to entertain the kiddies. I love these play areas, it reminds of a candy shop my mom used to buy supply at and I would play with the "little people's" house and get a sugar treat on the way out. I don't mind the dogs roaming around, but if you have allergies keep it in mind. Cons, can't really find one. Insurance covered our visit so I won't complain about that here. Can't speak to the ice skating side of it either but a family friend of ours is a part of the GC skating club and they frequent here. Hope to "peep" you here, pun intended!!!

Great business, awesome service. They keep me looking GREAT...they know just what frames each face…read morebest. They worked with me on my budget. Never had a better experience at an eyeglass shop. Wish they took more varieties of insurance, beyond that, they are top notch professionals!

I came here shopping around for glasses frames. I walked in and was surprised with how many people…read morewere in there. Many of the employees were assisting customers so I just took the liberty to start trying on different glasses in the mirror. After about 10 minutes or so I did find a free employee to ask about pricing and such. He was helpful, assisted me with other frame suggestions,and provided me with all the information I needed. Their prices are quite reasonable as well which I really did like.

I moved 40 minutes away from Westland, MI. I returned to this "super store" after 3 years to learn…read morethey closed their on site lab. Instead of taking a day to get new lenses placed into my existing frames it will now take 2 to 3 weeks. I struggle to understand how this benefits the customer. After all, isn't that the purpose of any retail business, to serve the best interest of the customer?

It's always a crap shoot when you move and must find a new doctor & dentist of some sort. If you've…read morehad a really good one and have to find a replacement you know how easy it is to end up in a bad situation with a new doctor or dentist. We've been fortunate so far in finding new doctors & a dentist since our move to Livonia. I would certainly consider myself fortunate for finding Marston Optometry. The previous reviewers all have it correct in stating how awesome this practice is. From the front desk staff, to the technician, to the optometrist, to the optician this place has exceeded my expectations. I have gotten to the place where I needed reading glasses and after researching a number of different places I chose Marston and am very glad I did. They were able to schedule an appointment that was convenient for me and wasn't several weeks out. I was greeted quickly and warmly by Carroll upon arriving and was only waiting a matter of a few minutes till Yolanda, optometric technician, came to get me. Yolanda explained every step in the process and seemed to genuinely love her job. Soon after Yolanda was finished, the doctor came in and completed my exam. No where in the process did the doctor try to sell me any products or embellish the results of my exam in order to up-sell me any unnecessary glasses. She was honest and explained everything in detail. After the exam, I was escorted to Mindy, optician, to discuss my options regarding reading glasses. I was concerned that this would now be the chance for them to try and sell me overpriced, unnecessary items. However, Mindy was very pleasant & helpful and not once tried to sell me anything or talk me into buying anything. She answered all of my questions and laid out all of my options without putting on the hard sell. I explained to Mindy that I was travelling out of the country for a couple of weeks and was hoping to get my glasses before I left. My request was rather challenging because this was only 1.5 weeks before I was scheduled to fly out. Nonetheless, Mindy told me that she works with several different labs and had one that she was confident could expedite my glasses. The Wednesday-Thursday before I was scheduled to fly out was when "Snowmageddon" hit SE Michigan, and I was concerned that this would delay my glasses. It was a pleasant surprise when Mindy called me to reassure me that my glasses should still be ready by Friday. In spite of the terrible weather Mindy called me Friday morning to let me know my glasses were in and could be picked up. Wow! So many businesses had closed die to the weather, yet the staff at Marston were still taking care of their patients. The staff at Marston has taken great care of me and I would highly recommend this practice to anyone that may need an optometrist.

DO NOT GO HERE!! I REPEAT DO NOT GO HERE! My mother has gone here for the last 25 years never had a…read moreproblem, very loyal to this establishment until they tried to reprimand her for the stupidest thing ever. said the young staff member was crying for her talking about my nephews type 1 diabetes. The staff member told her that she Needed to be mindful of what she talks about and that she made two of her staff members cry... my Mother is a retired teacher she would never say anything political, inappropriate or insensitive. Now I realize some topics can be sensitive to others but the staffs unprofessionalism just lost them a loyal client. Doeant matter how good the Drs are if you have a SHITTTY front staff with bad customer service skills

First off, I highly recommend the Doctors here. They are excellent and give a very good eye exam…read more The store, the actual LensCrafters store I do not recommend. After I got my eye exam, I went over to the store area to purchase my glasses. It went pretty smoothly and good with associate Ashley. But there was no effort to help with the style and if they would work for me and on my face frame, which is very important when you get glasses. It was a very fast process. Pick what you want, pay and get out. I would have appreciated her to say these glasses are heavy, the nose bridge is low etc... and after talking with other people that have been trained with LensCrafters Corp they should have mentioned those factors before purchasing. When I went to pick up my glasses, the girl Ashley didn't even remember who I was and was calling a wrong phone number to let me know they were in. Luckily I called. When I finally got the glasses, both were a complete misfit and left red marks all over my nose from the pressure and had to take them back because of that. But before I took them back I went in for a readjustment with the Saturday tired crew. Even with the "so-called" readjustment they were both (sunglasses and reg glasses) still a misfit. Stephanie was the associate on duty and offered no recommendations or anything. This place is worth the eye exam with the Doctors there but take your prescription and buy your glasses elsewhere.

Booked and immediately canceled. The person who called to collect insurance was completely rude, no…read morecustomer service whatsoever. If this is how booking and intake goes I couldn't imagine how the appointment would have gone and I'm glad I went with my gut and just asked them to cancel. Word of advice if you would like to have clients please treat every possible client with kindness or respect.

I had a great experience from making my appointment to selecting and receiving my glasses.read more

Very, very Unhappy. I bought a pair of glasses here but cannot see through them. It was a bad…read moreexperience from the time I ordered my glasses. They took a whole month to get my glasses because they lost my prescription. Then when they made my glasses, I have had problems with them ever since. I have had them adjusted many times, but they just don't seem right. Their 45 day return policy is garbage. After the 45 days, they offer a full price exam and a 70/30 split. Which .means you might as well go get glasses someplace else if you want a good pair.

I went there for help with a sudden vision problem. The doctor and medical team were helpful. The…read moreladies at the front desk were not helpful at all. I can not drive or work with this impairment. They refused to give me a doctors note or examination notes. When I tried to call them, they said I did not need help from Afleck , like it was their call to make.I got angry and said it costs you nothing to send me the information. She slammed the phone in my ear.

Open two days a week. You must drop everything you are doing the day they call you to pick up your…read moreglasses, as you know, if you are working or have a life this is difficult . It says it's open now but they are open every OTHER Wednesday, so good luck if you arranged child care, got out of work or inconvenienced yourself to go collect the item you paid for, it's a gamble at best. Don't expect any apologies either, they are bothered by your insolence of looking at their schedule online, corroborate they are open, and dare go pick up what you paid them for. Yikes! Just close that office and you'll do yourself a favor.

So I came here a couple times to try on glasses frames. Let me tell you..... Dean is a star! The…read moremoment I opened the door, he was so happy to get me started. I soon found out that Dean is a personal stylist there and he does a fantastic job connecting with people and helping them find the perfect pair of glasses. You can really tell he enjoys his job! The African American woman, hands down love her! She's down to earth, funny, personable, and also connects to customers very well. The manager, shes lovely and very welcoming too. The only odd ball of the group is Alan, one of the opticians. He's one of those "one of these things is not like the other". They sat me down with him so he could input my info, and it was like talking to an automation machine. To be honest, it doesn't seem like he fits with the culture there. I'm asking him questions about what my vision insurance covers and he's giving non detailed answers and kept asking if I wanted to finalize and purchase. Almost like he didn't want to be there and trying to end the conversation. Major turn off. I was so happy when I walked away from his table. Nobody wants to deal with that negative space. One bad apple shouldn't ruin the overall bushel so I'm going to keep the 5 stars listed because everybody else was amazing and really made me enjoy my glasses hunting experience.

So, let's start off being treated like family when coming into any establishment is a major plus…read moreMarianna (Owner) is such a hands on boss, working the floor as her customers are being assisted. Faith was my optician and she wasn't anything less than Phenomenal especially with her recommendations. Dean helped assist as my optician helped get me out in a timely fashion. The Direct optical team (Marianna, Mar, Faith, Dean and Alan ) were all such a delight that I left out knowing everyone's name. lol The Dr was great as well and very knowledgeable (we had a great conversation) Love this Place

The service is fine, the exam was thorough and you absolutely get personal attention from the…read morestaff. The wait time was practically nothing. HOWEVER, there were almost no Covid-19 safety measures. Staff had masks worn improperly. I was there three times in the past month, for exams for three different people, and not once saw any cleaning or sanitizing done. I had glasses shoved onto my face and my children's faces, and saw smudges and finger prints all over them. I was encouraged to lower or remove my mask to get a better view of the frames. One communal pen and notebook is used to sign in, I saw no hand sanitizer anywhere. I'm disappointed that a medical office, of all places, has such low disinfecting standards. I will not be back to purchase frames or receive any exams in the near future, which is unfortunate as there was nothing wrong with the actual exam itself. I'm just not willing to risk the health and safety of myself or my family, we will find another office that can at least wipe things down and wear masks properly.

Love this mom and pop shop. The staff is very friendly and so helpful. This is old fashioned…read morecustomer service at it's finest. I can't recommend them enough.

I have been a customer at Seen Vision Care of Dearborn for several years. The staff is always very…read morefriendly and helpful. They carry the best designer frames, and it's always difficult to choose just one pair. I have a lot of respect and appreciation for Patrick - he's the best! I highly recommend Seen Vision Care of Dearborn!

Patrik and Krissy are great!! Dr. Wahab is great too. Satisfied customer!!!!read more

A large RPG and mini fig gaming store, with absolutely huge and very nice gaming rooms, one for…read moreDungeons & Dragons type games, and one for Warhammer 40 K type games. Staff was great. Clean, everything in good repair, large parking lot, right across the street from the police and courts, the prices were fairly high, however.

I have been shoping at pando since they had the store the on the other side of ford rd and…read moremiddlebelt, most have seen me in and out but after tonight I am done! and its simply from the customer service of the store, Brandon would be ashamed of thease employees! The girl who waited on me should be fired straight out! I have had her a few times now and the same service, but tonight was the worst, so the store was dead it was 930 didnt get acknowldeged from the employes who were sitting around chatting away, cool ok long day, im good I know my way around the store, but to get to the register and not be acknoldge by the girl who simply wrang me up with out any words,(but she contintues to chat with her co worker) told me my total and said ya need a bag so dry like I was a bother, never a hi welcome to the store never a hey can I help you with anything never did you find everything ok, she even was sitting while she wrang me up, agin not the first time with her or a few other girls that work there. so sad I'll now take all my cash to other gaming stores. and I was a loyal customer I got everything from you guys and sent you people. train your employess better. And to the girl on the register, little girl i have been been playing DnD longer than you have been alive! Treat people with respect, you dont know crap about gaming just becouse you work at a gaming store. Your lucky I was tired I would have told you to roll a 20 sider!