I would not recommend Elite Home Warranty... I wouldn't give them 1 . Calls go unreturned, hold times are incredibly long and often disconnect, and their "concierge" service is far from top-tier. Service providers lack a direct line to approvals, as they're in the same customer queue, which slows everything down. Even worse, Elite failed to notify my assigned service provider of the scheduled date. That delay was on them, yet they offered no flexibility or accountability. Approvals for simple work take 24-48 hours, which is unacceptable. After 15 months of a 3-year plan I purchased for $1,900, I requested cancellation. Instead of processing it, they told me to wait for someone from a "cancellation department" to call. Based on the contract, I'm owed $1,178.33 (21 months prorated plus the $70 copay I paid). I'm still waiting for the alleged "cancellation" department to return my call after I conveyed to Valerie Diaz (the representative I thought was processing my cancellation) that I have no problem writing, expressing my discontent, or escalating the matters above them if necessary. The provider was due to come out on Monday, September 8, 2025; however, they were not notified by Elite. He came out on Tuesday, and both he and my husband tried to contact them because the issue is that our dryer's heating element needs to be replaced. Both left messages that were not returned. I called yesterday evening, and after realizing the rep was being robotic in her response, "that's our policy", you know what, please cancel my contract. She stated someone would contact me. I called the provider, who also called them this morning (11th), and it went unanswered again. Valerie Diaz contacted me inquiring about the cancellation. I stated why, and then she told me that the "Cancellation department" needs to contact me. REALLY? I said let it be today; otherwise, I'll escalate matters, which, as of this review, they have not contacted me about. Save yourself the time, stress, and money. This company is not delivering the service they advertise. I have filed a complaint with BBB, FDACS, posted reviews on Google and Trust Pilot. My next step is small claims court. read more

Google this company me and about 100 other people have not been able to reach them for months. I've had two claims that they won't even acknowledge receiving, they are unreachable. I have filed a complaint with the Better Business Bureau and a complaint with the Florida insurance commissioner They got no response if anybody is interested in doing a class action suit please contact me. read more

They will just charge you monthly or on prepaid base and will do nothing with your claims. They can even honor their refund policies which tells all about them. Avoid home insurance companies at all cost and this one is just a scammers. read more

This home warranty business is out of business as far as I know. They still owe me money for work I paid up front for. Absolutely do not sign with them, if they are advertising as open for business. Read the BBB complaints. read more

Scam company! Do not trust them or sign any contracts. They don't pay contractors, they don't answer calls, and they will not deliver the services you are paying for. Stay away! read more

No one answers the phone, and after prolonged hold times, the calls are frequently disconnected without any resolution.

This rating would be a "0" if that was available! Elite Home Warranty is a SCAM!! I purchased a 3 year warranty on January 8, 2024. I filed a claim on a range in June, 2025 and paid the $70 copayment prior to sending a sent a technician and they determined it was not worth repairing . They "negotiated" a payment $700.00 that was "Not Replacement Value". After waiting over 45 business days to receive the payment I contacted them and they said the check was sent on or about August 21, 2025. I advised them I didn't receive any checks from them. After several phone calls, I was directed to call the Billing Department on September 11, 2025. I spoke with Viktoriya Synovets and after discussing the issue with her she said she would personally ensure I was paid after their "banking profile was up and running". See below: "Hello Mr. Wells, As per our conversation, we will be reissuing a check to you in the amount of $700 as soon as our banking profile is back up and running. Once the new check is issued, I will email you the new check number, along with the old check number for your reference. If the original check does arrive in the mail, please disregard it, as it will be voided. Please let me know if you have any questions in the meantime. Best regards, Viktoriya Synovets Billing Specialist at Elite Home Warranty ® 3044 Coney Island Ave. Brooklyn, NY 11235 (929) 295-7659 - (888) 354-8398 Ext.163 - viktoriya@elitehw.com - https://www.elitehw.com/ ¬ " After waiting for a week or so, I called to find the status of her sending the check. I was put on hold and after several minutes the call was disconnected, this happened every time I tried to call her; her phone number has since been removed!!!!! I have never received the above check or the one they claim they sent me in late August. I tried several other phone numbers with the same response... I tried to call the Account Executive several times and I always get a recording stating that my "account is not active", as of today, November 20, 2025, I should have 1 year and 48 days left on my Home warranty!!! I have made several attempts to call several phone numbers at Elite Home Warranty with the same result. I left messages when asked and never received a return phone call! They have obviously flagged my phone number to avoid talking with me!!! This company is a total scam, a HORRIBLE, DISHONEST COMPANY! read more

Elite Home Warranty is no longer taking phone calls and is not responding to emails! I have had an ongoing claim since May 2025 that is still not resolved. I cannot even tell ir they are in business any longer. Also the BBB has given them a "F" rated for failing to resolve complaints! read more

0/5 Stars: A Calculated Scam - Avoid Elite Home Warranty Rating: Extremely Negative If I could give this company a rating of negative five, I would. Elite Home Warranty is, in my professional opinion, a sham organization that appears to have operated as a Ponzi scheme--taking money from new customers to pay for old, overdue claims until the cash ran out, at which point they filed for bankruptcy to avoid paying anyone entirely. Reddit Reddit +1 Disgraceful Breach of Duty For months leading up to their November 2025 Chapter 7 bankruptcy filing, Elite stopped providing services while continuing to charge premiums. They lured customers in with promises of comprehensive coverage, only to ghost them when appliances broke. Reports indicate that they took payment and renewal fees as late as September/October 2025, knowing they had no intention or ability to service them. Facebook Facebook +4 The "Bankruptcy" Excuse It is clear this company used bankruptcy to escape paying debts to both customers and contractors. They left thousands of customers with broken, costly repairs (HVAC, water heaters, refrigerators) and zero support. Their "customer service" was a revolving door of lies, with staff telling customers that checks were in the mail, that they were having "technical difficulties" with payments, or that accounts were under review, when in reality, the company was collapsing due to mismanagement. BBB | Better Business Bureau BBB | Better Business Bureau +4 Key Reasons to Avoid: Voluntary Chapter 7 Bankruptcy: Filed on Nov 21, 2025 (Case #25-45623 in NY), specifically leaving 5,000-10,000 creditors in the cold. Unpaid Claims & No Repairs: They failed to send technicians and refused to pay for repairs, leaving homeowners to pay out-of-pocket. Unreachable Customer Support: Phone numbers stopped working, and emails went unanswered, often leaving customers with "service interruption" messages. Deceptive Practices: Agents were reported to be aggressive in selling multi-year, pre-paid, high-priced contracts, only to disappear immediately after. ConsumerAffairs ConsumerAffairs +6 Conclusion Elite Home Warranty is a masterclass in dishonesty. They took thousands of dollars in prepaid, multi-year plans, promised a "concierge" service that did not exist, and then declared bankruptcy to run away with that money. Do not trust this company, do not sign up for their plans, and if you are already a victim, file a claim through the New York Eastern Bankruptcy Court. read more

As a disabled Veteran I rely on others especially electric and plumbing issues. But Elite was useless as a had a pipe bust and they denied the claim. Then the plumber they did send (Titan plumbing) after I paid over $1000 dollars cut wires and of.course didn't fix them correctly I then had to pay an electrician to fix that issue. I then was told I needed my hot water heater replaced and once again I called them and that claim was also denied and I again paid over $2000 for that even though they would send me $500 but I had to pay my monthly fee and 140 for the 2 call outs. Just people do research this isn't the company that really cares or helps My mistake. read more

Worst company to get your home warranty from. Absolute garbage, it feels like a scam. The only reason I dont think it is because they have filled 1 request in a semi timely manner. But, if your shopping around. DO NOT GO WITH THIS TERRIBLE COMPANY. read more

BUY BEWARE! This company deserves a zero--but here we are. They were great in 2021-2022, then the service plans changed, and the quality dropped faster than the stock market in '08. Like other reviewers have noted, Elite will use any fine print they can to deny, delay, or reduce your claim. Their go-to move? Offer to send you $200-$300 instead of a technician, leaving you to find and pay for the repair while you wait 45 days for them to process a check and another 15 days to mail it. You'll be chasing plumbers, electricians, or appliance techs on your own--out of pocket--while Elite calls that "coverage." Their supervisors? Often aggressive, fast-talking, and oddly reminiscent of used car lot closers. It's not rage, it's just the facts--and it's deeply disappointing. Look elsewhere for a warranty that actually shows up when your systems fail. read more

Scam on every level. Did not pay tech, so they ended up charging me. This is why no techs want to work with them and you can't get service. read more

Elite Home Warranty completely stopped responding after I purchased two multi-year contracts. No phone calls, no emails, no support, and no service. They took the money and disappeared. Avoid this company at all costs. read more

Firn2 + weeks they could not provide a tech to fix our AC issue, didn't even call to communicate this. We spent literally hours onnhold even being disconnected several times while holding. Once I got my own tech to evaluate the problem they purposely dragged their feet on the claim even after taking our $70 claim fee. They refused to pay for any fix because they determined the problem from their office without being able to identify the problem. This was intentional to avoid payout. Do NOT use this company if your want a professional experience with competent agents. We are now on our own after 8 months of paying them our annual fee which they refuse to pay residual monies after I cancelled any future payments. They may or may not reimburse me for our tech service fee and the claim fee. I highly doubt it. read more

This business has no ethics, we have been trying to be reimbursed for labor costs that were approved for our AC unit in April 2025. After numerous requests, emails, phone calls, this company ghosted us. Don't be fooled. This is false advertising. Run before you get caught like we did. read more

This company is a scam. Do not send them any of your money. Here's how they work - you have to file a claim with them BEFORE getting any service done. But good luck actually doing that. The only way to file a claim is to call he company... but no one answers. They play the game of keeping you on hold forever, always claiming that they are experiencing higher than average call volume. Then, when you make your own service arrangements, they won't cover it because you didn't call them first. Totally dishonest! read more

This company stopped answering the phones. Never send my check they said they would. I am taking them to small claims court. Horrible stay away read more

Opened up a service call for a basic plumbing issue. They charged a $70 deductible fee and never called back or provided any service. Since then they have been unreachable. The website has been displaying a service interruption message for weeks. DO NOT SIGN UP FOR A HOME WARRANTY WITH ELITE! read more

Awful customer service. you wait on hold and get disconnected. they take payment and never schedule an appointment. Thrt are a total scam. read more

Do NOT use Elite Home Warranty. I have a Better Business Bureau case open against them right now. They will take your money and find every way to deny a claim the compression went out on my air conditioner and when I got the call on June 2, 2025, I got three different answers as to why they denied the claim because none of them stood up against the contract language. I'm getting ready to leave reviews everywhere I can and do a video posting. they are a scam company that makes money promising top tier service and coverage but will deny a legitimate claim. read more

I tried calling to file claim on my hot water heater and all the phone#'s are no longer working but till taking my monthly premium out of my account...if this problem would have not arouse then I would of had no clue that they have went out of business and we are being scammed...when I took out my policy in 10/24 they were legit, so I don't know how long they have been without a plan and they have shut down from what I can tell...so filing with the BBB and Ohio state attorney general office to get my money back.. read more

We called because our old A/C unit broke down. it took 48 hours before our claim was processed. After paying the $70 co-pay they said that a contractor would go out the next day. The contractor never called or showed up. I called Elite and they gave me the name and phone number of the contractor. I called the contractor and spoke to the owner. He told me that he had never heard of Elite, does not work for any Home Warranty Companies and that he did not send a tech to our home. I Elite and asked if I could hire my own contractor and they said Yes. My contractor that I always used for maintenance of the Old A/C unit. They came out the next day and determined that the compressor had blown the circuit breaker and that the unit needed to be replaced. Anytime you call them expect to be on hold for a least 30 minutes. I had our contractor order the new unit and they said it would be in the next couple of days. The day before the unit was installed, I received a phone call from a real live person from Elite. I was in disbelief. He was very nice and wanted to help. He asked for the Report and Invoice from my contractor. Later he asked for model and serial numbers of the new and old units. The next day my contractor was there to install my new unit and on time. Then I received a text message that a tech was coming out between 9 am and 2 pm. We gave up waiting after 5 pm and went out to dinner. On my Ring door camera the tech showed up and I informed that 1) your late and didn't call to say you would be late, 2) the new unit has already been installed that day. He said he was from a company that I or my contractor had heard of before. Our claim was denied! So inconclusion, DO NOT use the company. They lie about everything. They hang up on you after been on hold for several minutes. On there website you can't check on your claim or the status. BEWARE!!! read more

DO NOT USE THEM! I have been waiting on a reimbursement check for over 4 months. First, the check was lost in the mail. Then I provided them my bank info to get it directly deposited. That never came because they are having technical issues. I have been waiting on the billing department to call me back for two weeks. The have stolen $500 from me at this point. read more

AVOID-AVOID-AVOID!!! I'd give no stars if I could. They took their website down, their phone numbers no longer work and my email to them got returned. Took my money and ran. read more

This is the best home warranty company that I have ever had. I get the help that I need when I need it. There definitely isn't anything done differently from other home warranty companies that would make this one look bad. This company put the others to shame time and time again. I feel like I have tried them all at this point and this one has by far been the best. My house has been running nicely while using this warranty plan. If an issue arise, which it usually doesn't, it is resolved quickly. This company really seems to care about the consumer. read more

This is an unprofessional company . We have been waiting 3 months to get our reimbursement.Today we were informed a check was sent out 3 weeks ago and it was never received . I spoke to a supervisor. unprofessional difficult to understand, dog barking in background. please think twice about this company.. read more

BUYER BEWARE DO NOT DO BUSINESS WITH THIS COMPANY!!!! I purchased this home warranty last year when the previous warranty was about to expire that the seller of the home I brought purchased for me..I chose this company because the ratings stated that they are supposedly the #1 warranty company in the world...THIS WAS COMPLETELY FALSE ADVERTISING. My washer stopped working in May I filed a claim May 12th 2025, I paid the $70.00 claim filing fee and was told a vendor in my area would call within 24-48 hours, 72 hours with no response RED #1. I called them back and had the request escalated.. A vendor contacted me and an appointment was scheduled for Saturday May 17th, the Vendor contacted me and wanted to reschedule due to the storms we had that knocked out power, no problem I rescheduled for Monday May 19th.. The vendor comes and does his inspection to advise me that the part for my washer that was only 4 years old was no longer available and that he would let Elite Home Warranty know so a decision could be made, the vendor and myself made several attempts to contact the claims department after 3-4 of time calling Elite Home Warranty they informed me what the Vendor had already stated that the part I needed was discontinued and someone from underwriting would call me back... May 26th (which was Memorial Day) I get a phone call stating that my claim was approved and they offered $500.00 for a replacement which I accepted.. I was told that the claim payout would take 45 Business days( no weekends or holidays). (YA'LL DO THE MATH) I let time go by before I started calling the middle of July to confirm there would be no issues and the method of payment. I was told a check would be issued July 31st..Everytime I called they could not offer a check # Red #2. I called August 1st and was told that the check did not get mailed out on July 31st due to weather and the post office but I was guaranteed that the check was being sent out that day and I should have by August 11th, I called August 11th again no check # could be provided Red #3 if the check was issued why can't a check # not be given to me... I was offered the option of ACH on August 11th on that call (which I accepted) and was advised by the agent that they had just started back issuing claim payments by ACH.I provided my banking information 2x that week and I have made 6 phone calls this week requesting a supervisor call me and I still have yet to speak with a supervisor. I filed a complaint with the BBB & I am in the process of contacting the Attorney General..... DO NOT do BUSINESS WITH THIS COMPANY THEY ARE A SCAM & RIP OFF....Let's see if I get a response NOW since no one from the company can give me a straight answer and this is me being on HOLD 45 minutes or more each time I call with no results. NOT to mention the $$ I spent going to the laundromat to wash clothes $100.00 a month since May to do laundry #pissedoffconsumer read more

Apparently, they have taken the money and run. I haven't been able to reach them by phone, email or texts. I paid for a 5 year plan and am only 2 years in. No refund in sight. read more

Non responsive , service not available per their system. Tried to call and email them and response.

Refrigerator Repair - Included Compressor on their coverage list. They charge you $75 to have someone diagnose the repair but then make the excuse that the Compressor is part of the sealed system. Also says Leaks of any kind. Tech never even checked compression or for leaks in the compressor. No OIL coming out anywhere of the compressor. DO NOT SIGN UP, DO NOT PAY IN ADVANCE ANY FEES! read more

Do not waste your money!! I have had elite home warranty for 3 years now. I just filed my first claim and alas, it was denied! I had Old Republic for 18 years and never had a claim denied. The only reason I switched in the first place was because I thought I would save money because of the yearly premium difference. In the long run it has cost me dearly. If you want a home warranty that's going to actually work for you, do not choose elite home warranty!! read more

Appliance repair company here, they DON'T PAY! Did an appliance repair job for them, they DON'T PAY YOU! read more

April 23, 2024 I purchased a warranty from Elite Home warranty for my retirement house I purchased in Brandon, Mississippi (this is not a rural area). It was $850 with the pool equipment and high end appliance plans included. In August, I had a claim for a clogged toilet and paid my copay, they couldn't find any plumbers who would work with them - so I got my $70 copay refund and I fixed it myself. I thought is was a fluke that they couldn't find anyone, maybe everyone was on vacation. Fast forward to April of 2025 the pool heater went out and I called in this claim and paid $150 copay for them to send someone out to fix it. And again they couldn't find anyone in our area that would work with them. They refunded my $150 copay. At this time I figure it out - they have sold me a worthless policy that they have no contractors lined up with to ever come to my house and provide services. I asked for all of my $850 back, as it is fraud to sell services you cannot provide. I have talked to 3 people trying to get my $850 back and the last gal said she is the top of the line - that anyone above her is management and they won't talk to me. She said if I had asked for my money back earlier they could have given me a prorated refund - but since my policy expires May 29th they will give me nothing. I reminded her that this is fraudulent business practices to take people's money and then not have the ability to offer the services that the customer paid for. She said they will not refund my money. DO NOT DO BUSINESS with ELITE HOME WARRANTY read more

Refused to honor warranty . Had plumbing issues after coverage date and refused honor it. Complete scam

Bad news company! They do not timely respond and getting in touch with the service company takes days. I had do have someone else do the work because there was a major leak that had to be fixed ASAP. The service company they chose wasn't available on time. When I submitted my invoice they refused to pay it because I didn't use that company. They did accept a claim on other items but we have been waiting for two months for the check. Have spent hours on hols with them. Can't message them. Total rip off. read more

This company will not pay you for your work if you are a contractor. Beware: they may promise to pay but then fail to deliver. They left me without payment for parts and labor, despite agreeing over the phone that I would be compensated upon completing the work. Now, several months have passed without payment. If you are a homeowner, be cautious--no one wants to work for this company, which means no one will service your claim.his company will not pay you for thevwork if you are a contractor beware they will promise to pay and then won't they left me out of parts and labor will not pay for completed work after agreeing on the phone that I would be paid on completing the work now its been months if you are a homeowner beware no one will work for this company so no one will service you're claim read more

Absolute worst. When I agreed to work with them last year, I was told that they guarantee to refund me for the remainder of my term if I decide to cancel for any reason. Fast forward to my furnace going out with negative temps this past winter and my three VERY young kids, my wife, and myself, sleeping in one room with a space heater expecting the furnace fixed shortly. First tech shows up, gives one diagnosis, the warranty company sends the WRONG part, and that tech refuses to work with them, so they send another with a different diagnosis requiring replacing the furnace. Suddenly they don't cover the issue that's wrong with the furnace. This is at least 3 weeks by now and we've got more heaters to band-aid the issue. I tell them to cancel my term with them and issue refund. It's been over 2 months and I can't get a hold of ANYONE. I'm out thousands and these people run to the bank. DO NOT USE THIS COMPANY. They're happy to take your money but do not honor their agreements. read more

Signing up for service with J. Dahan was the easiest and quickest process I've ever done with lot money. Taken me longer to buy shoes. He was so precise, accommodating and patient. I truly hope as a new customer the services with your company are as amazing as the enrollment process . Thanks read more

Worst warranty company. They will deny everything. All they want is our money but won't cover anything. The flange for the toilet is considered cosmetic and so is most pluming issues. They will ripe through your walls but won't approve repair to site they cut opened out of pocket. Read warranty very very carefully. Beware. read more