Me and this HOA started off on the wrong foot. I was mislead and when I called them out, my emails were ignored and and so were my phone calls. HOWEVER, a light came on in the darkness and gave me hope again. Her name is Karen and she has been nothing short of a blessing. She responds to me, answers my questions and is very polite and professional. I cannot speak for the company as a whole, but this individual has changed my perception and given me hope for a better relationship with my HOA. read more

Absolutely dont go here. If you want to be an expensive pin cushion for doctors scamming insurance go ahead. But if you want not to be told what to do with "your own health" like a 5 year old go somewhere else! read more

Elite Management has been nothing short of a nightmare to work with. My townhome was recently part of the fire that occurred on Friday, June 28th. I had called several times requesting information and twice my phone calls were not returned, and the two times I was able to speak with Danielle, I was met with rudeness and an unsympathetic tone, and was basically told to go find the information myself on the website instead of offering condolences and finding the information for me. I'm dealing with enough as it is, and I would expect at the least help finding the information I was looking for instead of searching for it considering how much I pay per month in HOA dues. In addition, it took her nearly TWO WEEKS (did not receive the email until 7/11) to send out a fake email apologizing for our circumstances and stating that they were working with the homeowners. UM, NO YOU HAVE NOT. I know that your company has avoided phone calls and have been EXTREMELY DIFFICULT to work with. This has been shared with me by the insurance company, contractors, and other homeowners. Not once did anyone reach out to me from Elite in the aftermath of what happened. In addition to this instance, our trash is constantly missed for pickup, they are towing homeowner's cars FROM THEIR OWN SPOTS, our landscaping company takes WEEKS to trim our hedges (which is included in our fees), the pet waste stations are CONSTANTLY FULL and missing bags. It's ridiculous that we are paying for this company to advocate and manage our neighborhood, yet they have been unresponsive and rude. I will be sharing my story as far and wide as possible and will be advocating for change in our neighborhood. I've been a resident and owner for over 10 years and have never in my life seen a lack of respect, empathy, or customer service in my life. read more

They are better than our last ones, for sure. We have been given a dedicated person to handle our neighborhood. Homeowners in general think that HOAs don't do enough to keep the place nice, and renters think they do too much nit-picking. On a professional level, they are on par with most. They are personable enough to correspond via email and calls when necessary. So, can't complain too much. read more

Elite Property Management has proven to be unprofessional and performs poorly. The president and board members of Homeplace Town Homes should replace them with an organization that is better capable of doing the job needed. read more

The worst management company ever, as well as the worst customer service I have experienced with a property manager. Called to reserve the pavilion space at the pool for our 7 year old's birthday party...it has been over a week and still have not heard back from them. Sarah said she would call me back and never heard from her. Called again a week later and asked for an answer very politely explained my request was time sensitive...if the pavilion is not available just let me know so I can make other arrangements for his party and was told on the phone "we manage a lot of properties and we do not have time for your request right now"(all I needed was a yes or no answer). Please, for the love of God, do not entrust your properties to these incompetent and rude individuals who do not give a damn about the people that are paying them for their services. read more

This company is completely unprofessional and uncaring and unresponsive to needs as I see it. . They are quick to deflect and make excuses. They refuse to take any responsibility for their actions. They don't follow up in a timely manner and ignore member requests. But like previous posts.. they have a contract and your money. So they don't really need responsibility. I would NOT recommend them for anything. If you are looking for a management company stay away from this one. I even tried talking with the owner.... she was quick to make excuses as well. Horrible. read more

Team over at Grove Park is unprofessional and combative. They act like WE WORK FOR THEM? Looking at the reviews, I can see why they are so awful. Clearly executive management is the same or they wouldn't allow such inefficient employees to represent their company. Clearly they don't care............we need to fire this company read more

I had lived in HomePlace I. Elite Mgmt Service is the managing company and I too dealt with Katie Dominello. She is no more than a relay person for the Board of Directors and a screener of the emails/concerns of the community. Katie will never give you an answer on any issue until see clears it through the board. If the board doesn't want to be bothered with the homeowners, then why are they there really? If Katie is not able to do any decision making, why are we paying Elite? I still hadn't figured it out and I moved on. Katie is courteous on the phone and in her replies in email but efficiency in handling issues, she falls short. If you want to plan to do something, you might want ask a year in advance. Yes some folks are still waiting for answers. read more

I have owned a unit in this development for over 2 years. This is the first time I have wish I never bought a property. Today makes the 2nd time the water has been shut off in the community WITHOUT a warning. This afternoon I called to leave a message on the after hours "emergency" line at 2:05pm to informed them that my unit was experiencing a loss of running water. The Representative who assisted asked for me address, name and number, and said someone would return my call. It is 10:08pm and I have YET to receive a call NOR an email letting me/us know of the issue or even acknowledging my call. Leaving the development around 3:30pm, I stopped a gentleman that was driving around in a truck (can't remember the company's name) representing a plumbing company. He stated that the issue was an "emergency level" issue and that there was a main pipe burst. He also said that they were "addressing the issue and would be back in a few to get things back up and going". I thanked him and said to him that we weren't informed, no calls or even a blast email, informing us of the issue. I left him sitting in his truck, looking as if this was a concern and that he really was working to get the services back up and running. When I called (9:40pm) to follow up (because yes over 7 hours later, the service STILL wasn't on NOR had an email been sent, the Representative manning the phone hung up once I gave her my reason for calling and my address. I immediately called back and was received by a different Representative, during which she says "the management and maintenance team are aware of the situation and are working on it" (mind you there's no trucks, no plumbers or service members of ANY kind outside working on it) at that time...or even now, as I type this. I asked her was there an estimated time of when the water would be returned back to the units and she replied "no we don't know, all I'm told is to not take any more messages about this issue, that the management and maintenance team are working on it and that's all I'm able to say". My reply to her was that this was VERY unprofessional and definitely not a way to do business. Here it is we are smack in the middle of a pandemic and the management company that has NO PROBLEM tacking on late fees should your HOA payment not be in on time...have NO PROBLEM sending you an email referencing your trash can NOT being off the street within a certain amount of time after the environmental services have run. They have NO PROBLEM communicating on those issues, but something as important as water ESPECIALLY during a pandemic, they don't have time to communicate or even return calls referencing that. This property management company is trash and this is coming from someone who HAS BEEN a property manager to a 74 unit senior development. Although I can only speak for myself and my family, I can say for ANYONE looking to relocate in this development (renting or buying) who cares about the wellbeing of people and open communication ESPECIALLY when it's life altering (NO RUNNING WATER DURING A GLOBAL PANDEMIC), please do yourself a favor and read this and ALL OTHER comments (good...which are kinda hard to believe and bad...which some I have experienced personally) and make a wise decision and choose another development... the Elite team members assigned to Walden Condominiums are horrible representation of the title of Property Managers. Recently there were gallon jugs of water placed on the mailbox area by my unit (although many of us may not have been aware of the gallons of water because it was/is late) but it really was a nice gesture...God bless whomever decided to do that. Thank you for thinking of others. More than what can be said for this property management company! read more

I have visited the homes managed by Elite Management and this isn't management at all. The property value is going down because of their failure to perform as they are paid to perform, $3432 annually and no work is evident that they are doing in the neighborhood. Unless the homeowners and tenants get together and meet nothing will ever change. They will continue to get paid for management and service that they haven't' performed. If a concerted effort on behalf of the owners isn't taken soon your neighborhoods values will continue to diminish. read more

Unfortunately HOA companies are not regulated by the state so they can do or say what they want, regardless of values, morals or customer service. We have to change the Law in order to change the HOA values. Elite Management Professionals are not Professionals, they are not customer service oriented and they have a high turn over in staff members and they do not return phone calls or emails in a timely manner. HOA staff members, are not really concerned because they are not State Regulated and even BBB agrees. It shows in their Customer Service Skills per several reviews. The only way to change the rules will be to change it at the State level. The only thing HOA companies are really good for is raising HOA fee's, collecting HOA fee's, and charging extra fee's and sending out threating notices to people living on the property, and not paying back or on time when they owe the Homeowners money and not properly notifying homeowners when there is an increase in HOA fee's. Oh also they are good for changing the rules to fit the needs of a new HOA members. I have personally experienced all of these issues, without even so much as an apology, in fact, instead I was told that I was being unreasonable. WOW! read more

This company is terrible. I pay a ton of money each month for HOA dues and they seldom follow through on maintenance requests. They continue to say things will be taken care of but never complete the tasks. They refuse my requests to repair my yard and then turn around and sent me a notice when I was having my floors installed and carpet was left outside for a few days. Are you kidding me. It's time for you to send yourself meaning "elite" your own notice to have tasks completed in 15 days. I am never late on my payments and I only make request regarding safety issues and repairs to my home. they are real quick to take my money but I have yet to see repairs made. I have open requests since 2014. Time to consult with a real estate lawyer. They are TERRIBLE! read more

I'm not sure where to begin, other than the question "How is this business even still operating". Their property managers are completely unresponsive to both community members AND board members, not to mention condescending to residents. Namely Karen Bayless. She just blatantly does not answer emails or phone calls. Period. To residents or board members. I have spent months chasing after her as a board member to get things done. It's atrocious their lack of service. It's funny I was mentioning this in my office and a co-worker said she was having the same problem with her HOA...turns out we have the same management company. They are developing quite the reputation, and not in a positive way. Please do yourself a favor and RUN as far as you can from this company. They will NOT live up to even the most basic expectations, and God forbid you have an emergency. Don't count on them. I know of two instances where their emergency line was used, and both times the line was not answered. Completely inexcusable, and Karen never offered any explanation. This company should NOT be allowed to operate, read some other online reviews who describe them as a "scam". They are a complete nightmare. Lots of money paid in fees and zero service in return, BUT.....they had your HOA sign a contract, so unless you want to pay court costs and legal fees, you are stuck with them. read more

elite mgmt is a waste of my hard earned money i experienced a major erosion issue on my property which was destroying my lawn contacted elite they told me to contact home owner they came to property didn't have enough common sense to photograph area of concern i had to take photos and forward to elite it took them about 7-10 days to contact owner of property when my wife left refuse cans out i was warned which was not a problem i was wrong erosion issue was more of a pressing matter as it was i sizable sink whole small kids play in my cul de sac and my concern was one might get injured because as it rained it grew larger. to top it off vp of hoa board lives directly across from the above described problem and has a little girl who plays in cul de sac not one word or any concern form her (she works for elite) bottom line elites fee is not free i'm a paying customer and i demand service if i have to make my own notifications for a serious matter what in hell am i paying elite to do monitor parking and refuse cans out as a community of 52 homes we can police ourselves and save roughly i estimate at 52 homes at 65 per home we are paying between 35-40,000 a year for what. when i confronted owner dawn hatcher with email reviews of her company she indicated she was not aware of elites poor performance mu hoa should demand a refund. elite needs to fired as of last year. rat harold t de lancey 9175456070 delanceyharold@yahoo.com read more