The price was great. They treated my wife like a queen recommend this place highly if you need a…read morejeep a ram or a Wrangler this is the place to go. Best prices in town.

I had a very disappointing experience with DeLand Chrysler Dodge Jeep Ram…read more I went in, agreed on a deal for a used car, and planned to pick it up the next day because I had to work. I had already sold my previous vehicle so I could use the money as a down payment. Instead, I waited five days and had to make two phone calls before I was finally told the car had been ready, and I was made to feel like the delay was somehow my fault--even though I had been told the vehicle would be ready. When I picked up the vehicle, it still had auction writing all over the windshield, making it obvious that it hadn't even been properly cleaned or prepared for delivery. I brought it up to the salesman, but he didn't seem to care or make any effort to address my concern. When I reviewed the paperwork, I found I had been signed up for a tire package that I don't remember agreeing to, especially since the vehicle didn't need new tires. When I called the dealership, the person at the front desk came across as dismissive and didn't seem interested in handling my concerns professionally. A few months later, I returned to the dealership with my brother, and instead of addressing my experience, I was encouraged to delete my review. I wasn't interested in removing an honest review when I still felt my concerns had never been resolved. To make matters worse, just seven days after purchasing the vehicle, the battery failed and I had to spend about $200 out of my own pocket to replace it. A manager eventually contacted me weeks later and offered a complimentary detail as a goodwill gesture. I accepted the offer, but after that I never heard back. Overall, I felt let down by the communication, the condition the vehicle was delivered in, the customer service, and the way my concerns were handled after the sale. Based on my experience, I would not recommend this dealership.

Staff friendly and happy to show me cars within my budget without being pushy or looming over us…read more Jeremy showed us around and was very helpful.

great helpful people ,great buying experience was here. If…read moreyou need a car come see this great group of people. Jose R.

I have nothing but great things to say about the folks here at Deland Nissa! From Justin to the…read morefinance manager, everyone has been very professional and helped me get financed when other dealerships in the area wouldn't. They will go above and beyond to put you into the vehicle of your dreams!

I originally left this dealership a 5-star review after buying my brand-new Frontier Pro-4X. My…read moresales rep Justin was great. I'm changing that review to 1 star because what happened after the sale was a completely different story. The review pattern makes sense to me now. Most of the 5-star reviews are about sales. A lot of the 1-star reviews are about service. I did not understand how real that split was until I needed serious warranty work. According to Nissan Consumer Affairs' own records, my truck spent 33 days out of service at this dealership alone (not including the additional time it later spent at another Nissan dealer). They did attempt repairs, but once they could not solve the major warranty issues, management put a path forward in writing through Nissan Consumer Affairs and then later reneged on that written agreement without notice. I escalated through management, BBB, and Nissan Consumer Affairs, so there is no misunderstanding and no lack of communication. Everything is documented. When I pursued the BBB route, the dealership responded by changing the story, denying what had already been documented, and publicly presenting a version of events that was flatly inconsistent with the written record. What made the reality impossible to ignore was this: another Nissan dealership (the one Nissan Consumer Affairs sent me to after DeLand Nissan declined to continue) later verified the same issues and began major repairs under Nissan oversight. That should tell you exactly where the problem was. If you buy here and plan to service the vehicle somewhere else, you may be fine. If this is the shop you expect to stand behind the vehicle after the sale when serious warranty issues come up, buyer beware. If you want the paper trail, search "BBB DeLand Nissan" and click "Complaints."

Drove over two hours to do a straight trade--my bike for a boat--after confirming the details in…read moreadvance. When I arrived, they rode my bike for a "test ride," but then refused to allow a water test of the boat they expected me to trade for. That's not how fair deals work. If you expect to test someone else's equipment, you should be willing to provide the same opportunity. Wasted time, gas, and effort dealing with this place. I would strongly recommend getting every detail in writing before making the trip.

The owner of this company is the most dishonest person I've ever done business with. The brakes…read morewent out 3 days after I purchased the vehicle. The car isn't safe to drive and now needs $1500 brake line replacement. The owner persuaded me to conduct the transaction under the table in cash. He handed me the title with the previous owners information and told me "write whatever you want on the title" DO NOT PURCHASE A VEHICLE HERE WITHOUT A MECHANICS APPROVAL!!!!

I can't rave enough about my recent experience with the service department here at Carroll! My…read moretruck broke down due to possible recall. I spoke to 3-4service reps before talking with Kyle. My daughter and myself have dealt with him few other times before, and he was always awesome. But THIS time he absolutely jumped through HOOPSfor me. I explained how much I needed my truck due to medical appointments, and he got it towed in fir me, personally went to everyone that would be working the next day,[ Saturday) and explained the urgency to make this happen. Kept me updated until he left, got the art that I was told needed to be ordered, and between him, the weekend advisor and the team made it happen for me! I am extremely grateful to them all! Not only did they save me the tow cost, but I didn't have to spend another $200 for a rental which I couldn't afford either. I wish I could give them all TEN stars for this one! THANK YOU ALL for making it happen for me! Your team TOTALLY ROCKS!! ​

Sales associate and I came to a compromised deal for a used vehicle. Dealership did not honor it…read moreand tried to up the price on the buyers order and called it a "mistake/miscommunication on the finance's department." Dealership was slow to answer and has yet to answer my inquiries on where our mailed in check is or if it has been mailed back to our lender. They've been avoiding us ever since we backed out of the deal. Would not recommend.

Know why they call this place *PARKS* Toyota of DeLand? Because the salesman *PARKS* his foot up…read moreyour a#$ as soon as you walk in and keeps it there all day, wiggling his toes, just so you KNOW you're really taking it up the *HOOPLA, HOOOPLAAA*. Hidden fees, deceptive pricing. They'll waste your time for hours and then conjure a dramatically higher price than the one you've been discussing the whole time. Non negotiable "Parks Package", eh? Hey, I'd rather ride a f#%€£ing horse than buy one of your cars, you bunch of lungfish-looking dog-brains.

Misleading prices. The advertised price doesn't include all fees. They state you have to purchase…read morethere Parks perk deal or they won't sell you a vehicle. It's to bad I was ready to purchase truck

I purchased a **2023 Kia Sorento** from this dealership in June. The vehicle was sold as **dealer…read morecertified**, came with a warranty, and had just over 60,000 miles. I was excited because this was my first newer vehicle, but unfortunately, it has been one problem after another. Within **two days** of purchasing the vehicle, the air conditioning stopped working. I made an appointment and brought it in. Vincent initially told me the repair would cost **$260**. After questioning the charge, I called my husband, who has extensive automotive experience, and asked Vincent to speak with him. My husband explained that the A/C system is sealed and that the pressure readings indicated there was clearly a leak. Suddenly, the repair went from costing $260 to only my **$50 warranty deductible**. While I appreciated that the issue was ultimately covered, I was left wondering why I was quoted $260 in the first place. Just **three days later**, while driving at highway speed with my children in the vehicle, the car suddenly flashed a warning message and **shut off while I was driving**. The dashboard displayed a message instructing me to put the vehicle in neutral and press the start button. It was terrifying. I had to read the message multiple times before I understood what it was telling me to do. Thankfully, I was able to restart the vehicle safely. When I took the vehicle back for an oil change, I immediately asked them to check for the fault code. I was simply told they couldn't find it. About a week later, the **driver's exterior door handle broke**, leaving me unable to open the driver's door from the outside. I now have to climb across the inside of my own 2023 vehicle just to drive it. I was told the repair would be covered with my **$50 deductible**, but the part would take about two months. Two months have passed, and I have **never received a single phone call or update** about the repair. This has been an incredibly disappointing experience. Spending **$26,000** on what was supposed to be a certified, reliable vehicle should not come with this many issues so quickly. Ironically, my **2015 Nissan Sentra** gave me far fewer headaches than this "certified" vehicle. The only positive part of my experience was the sales staff, who were friendly and helpful. Unfortunately, the service department has completely overshadowed that. Based on my experience, I cannot recommend this dealership to anyone looking for a dependable vehicle or reliable customer service. **Buyer beware.**

I have a warranty issue with my 2024 Kia Sportage…read more I made the appointment and a technician/representative called me to go over exactly what problem I was having with my car she was very intelligent and thorough with all her questioning and requested that I did the drop off service so they can spend a few hours with my car and I didn't have to wait. They did definitely plan an advance in the communication was 10 out of 10.

Outstanding Service from Omar Garcia…read more My husband and I would like to recognize Omar Garcia for the consistently exceptional service he provides at Mitsubishi. Every experience we've had with Omar has been outstanding. He is honest, knowledgeable, professional, and always works quickly to find the best possible solution while being mindful of keeping costs as reasonable as possible. What especially stands out is the genuine care he shows his customers. He listens, explains things clearly, addresses concerns promptly, and does everything he can to give you peace of mind. We've also witnessed his interactions with other customers, and it's clear that this level of service isn't reserved just for us--he treats people with the same kindness, patience, and respect across the board. Omar has excellent people skills, takes pride in his work, and truly knows what he's doing. He is an incredible asset to the service department and absolutely deserves to be recognized for the effort he puts in every day. Thank you, Omar, for always taking such great care of us and our vehicles. It is genuinely a pleasure doing business with you! The Mercer's

Update for 2026 -- this place still continues to provide excellent service to my car. Jovanny who…read morehas helped me this whole year is awesome! Complimentary car wash every time and I never wait over an hour with an appointment!

I was recently at Coggin Deland, the experience I had with Rashna, she was my sales advisor, her…read moreknowledge and expertise was amazing. I will definitely go back again and I will tell my friends and family.

I'm thinking that there might be a class action lawsuit here. I went to Coggin Hyundai for an oil…read morechange. I went there because they sent me a full synthetic oil change offer online. I took screenshots of the offer before I went in. I'm glad I did because when I was done with my oil change they tried to charge me twice what the offer was. $59.99 they tried to charge me 109.99 When I showed the screenshot I was told"why didn't you say that when you came in". I said you sent me the offer! Why should I have to tell you about it when I accepted it online and set an appointment for it online. Then I was told that it would be $68.?? I asked for a print out of the bill. The advisor said that they sent it to my email. ( As of 12 hrs later I still haven't received the said email). I asked again for a print out. I was told "we have a new system that sends everything electronically". I asked a third time for a print out. When I finally received the print out it had a 10% shop supply fee!!!!!!!!! That was on top of parts, labour and taxes I asked about the fee and was told it's an environmental fee. The government sets environmental fees not Coggin and the fee definitely isn't 10% So then I read the disclaimer on the printout that said they charge a 10% shop supply fee( not environmental) to the customer. I asked why was I being charged for shop supplies? Shouldn't that be apart of the cost of parts and labour? The service advisor was obviously getting upset with me and mentioned that it was only $3.15. I said perfect then you can pay for it. The customer should not have to pay a shop supply fee on top of parts and labour. Any brake job is costing unsuspecting customers $40-$50 more for their service. If you don't get a printout most customers wouldn't even notice the additional fee. It's unethical and malicious! Coggin Hyundai is taking money from customers on every servic

I spent nearly $70,000 on a used truck with only 19,000 miles, expecting a quality vehicle and…read morehonest customer service. Instead, this has been one of the worst dealership experiences I've ever had. Before I even purchased the truck, Parks Toyota of DeLand dented my tailgate while showing me the vehicle. Shortly after buying the truck, I complained about a vibration and was repeatedly told there was nothing wrong with it. Now I've experienced a tire failure, and it appears the truck was sold to me with mismatched tire brands and a defective tire from the beginning. Looking back, the vibration should have been taken seriously instead of being dismissed. After the sale, the dealership sent my truck to multiple dealerships trying to repair a TPMS issue. During that process, they lost track of where my truck was, and when I finally got it back, my wheels had been damaged. To make matters worse, they sold me a tire and wheel protection plan, but now they're refusing to cover the failed tire because the truck has oversized wheels and tires--the exact wheels and tires that were on the truck when THEY sold it to me. Selling a vehicle with those wheels, selling a protection plan for that same vehicle, and then denying coverage because of those wheels makes absolutely no sense. I was also told the truck would be covered for five years. Now I'm being told there is no warranty. If you're considering buying a used vehicle from Parks Toyota of DeLand, inspect it carefully, verify every warranty in writing, and don't rely solely on verbal promises. My experience has been damage before delivery, ignored safety concerns, damaged wheels while in their possession, warranty confusion, and a protection plan that they're now refusing to honor.

They average more than $4,000 in additional fees on all of their vehicles, including a $3,000…read moreadditional package. The package includes worthless or redundant add-ons to bring "value" to the customer - including bogus warranties that cover items already covered by the manufacturer's warranty. I expect shady business practices like this from a GM dealership, not a Toyota dealer. The argument from their sales people is that they price their vehicles "$3K-$5K" lower so these fees are justified - just don't call them "fees," because they aren't "dealer fees" according to their sales folks. I had a sales person here try to argue that used 2022 Toyota Avalon XLEs was going for - and I am not joking here - "$37k"... and he had a program that showed that gave him these numbers.