Been here for a few cleanings and treatments and while the service provided appears to have been done well (in my opinion) they are not well organized. Three times we have had issues with billing including a time they charged us $200+ for a service that was completely covered by insurance. They reversed the charge after, but it was an unnecessary inconvenience. Two other times we were given prices for treatment plans but were charged different amounts than what was written. Their reason being that it was the other dentist's quotes and this dentist charges a different way. So why not schedule us an appointment with the dentist who gave us the initial quote? Confusing. Overall the services done were adequate, the workers are for the most part friendly, and the establishment is clean. They also have a small coffee station and kids books/toys for entertainment. Overall I'd say my experience was neutral. read more

Shockingly to myself, we had a pretty bad experience here :/ this really sucks because I wanted so badly for it to go well even before we went. I started researching orthodontists in the area for my 11 year old son. I originally came across elite and reviewed their website and followed them on instagram. I thought they were great on Instagram lol to this day they are really funny and make great reels. So when I initially called to make the appt and had a sub par phone experience, I was let down. The woman who I spoke to on the phone was cold and the opposite of personable. It was a really awkward phone conversation and I felt uncomfortable as if I was annoying her. Still, I brushed this aside because I wanted to like this office. I wanted my first search to be the one. I will say that the day we went for our appt was Tuesday and a snow day. I was aware via their instagram that they were opening a few hours late. Fortunately this didn't affect our appt time as ours was in the afternoon. When I got there I was really put off. They had a ton of people in their tiny waiting room. I will also say I went against my better judgment by going to an orthodontist office in the mall. There was not enough seating available and people were standing around. When we went to check in, the receptionist couldn't even find our appt. After a few minutes of looking confused she did. I am aware that ortho offices are pretty fast paced but I wasn't prepared for this. My son was eventually brought back for his pano and pictures. I was not given the option to go back with him which is unfortunate. I stayed in the overcrowded waiting area with my 6 month old. When he came back and we were waiting I was about to make the decision to just walk out and cut my losses with this place. I just didn't have a good feeling. This isn't me just writing a jerk review. I genuinely feel that when going for a consult at any office, you want to feel like they are taking their time and not overwhelmed. I had anxiety just watching the hustle and bustle of this office. Even when they brought my son back, the woman who brought him back didn't even introduce herself to me. I didn't even get her name.. which again is unfortunate. Once we were brought back I will say that Dr Ammar has great bedside manner. He was very personable so I get why people stay. The woman who was in charge of the finances was coughing the entire time we were in the room. It was definitely uncomfortable and even the Dr. asked if she was okay. He did ask us if we had any questions. Overall this was just really disappointing. Super fast paced office which is great for their business but bad for our quality of care. Super tiny waiting area that doesn't look like these pictures posted. I wanted to take pictures but there were so many people standing around I didn't want to intrude on their privacy. Front desk staff is rude and not personable whatsoever. They also told me it would take 4-6 weeks for them to deal with my son's insurance claim. When I asked the reason for it to take so long, they literally told me " we have a lot of patients and a lot of insurance claims." I'm sorry but we don't want to be just another number. We went to another consultation at a different ortho office today and it was night and day difference. I was brought back with my son for his X-rays and pictures. The doctor spent a long time talking with us and even explained that my son has baby teeth that are taking longer than normal to come in. He wasn't rushed to start etc. This office looks great on Instagram but real life is a totally different story and they could definitely use more training on how to be more warm and welcoming. read more

Sara was very kind and Dr. Ammar is always great! The whole team is welcoming, professional, and truly cares about making every visit comfortable. read more

Unfortunate to see a few bad reviews on this page. Been a patient at this office for several years with Dr.Ammar and I've never had a bad experience. All the assistants are very detail oriented with their work as well as the doctors themselves. I was so pleased with my ortho treatment that I even took my kids to their pediatrics team once again with the best staff and Dr.Shaden! This is a 5 star practice!! Thank you all for your services :-) read more

The staff is unprofessional. They will set up appointment, when you show up, because they over book, then tell you boldly that you were late. This appointment was an emergency, second in one week. reason it was twice , doctors do not work on patients. they have staff of so called doctors from other countries that couldn't get there license in states(their own words) work on patient, that we paid a great amount for doctors but get the help! doctor called and was even worse than the staff! typica! he's more worried about printing money than doing actual work. we have yet to see the doctor who's name is on wall! I regret leaving cause of distance my kids last doctor, it gets worse, we came to this office because it's closer to our house. well he has three offices but most of the time they are closed so I have to go to the office further out ( fair oaks mall) i see he has a good rating on Google, but here it's not looking so good, google he has ability to take bad reviews off! what a waste of a doctor! who chooses money over service. i made a scene because my kids in pain and his response was it's a private practice I will take his braces off and go else where. No oath just money! read more

Dr.Ammar is the best orthodontist...his attention to details is the thing that will give you a beautiful smile ...the staff are amazing and are very caring.. I strongly recommend everyone to go and start their journey of getting beautiful smile. read more

I recommend Dr. Ammar and his team!! They are all amazing! We (my kids and I) had such a great experience, and we are all happy with our smiles. The Fairfax location is opened on Saturday every month, so it's very convenient. read more

I've been working with Dr. Ammar for a few months as I've been preparing for double jaw surgery. Never for one second did I think he was any less than an amazing orthodontist, but recently I had a catastrophic health event that has landed me in a nursing home while I await a lifesaving procedure. Dr. Ammar and his team have demonstrated empathy, kindness, and humanity in prolific ways since this happened. First, the orthodontist team donated a substantial amount of money to my GoFundMe to raise money for the lifesaving procedure I'm awaiting, which is already above and beyond what I'd expect from any of my healthcare providers. One of his staff members, Kris, reached out to wish me well and check in on me. Second, I'm unable to move or travel due to this event, and the wires on my braces were starting to poke into my cheeks. I figured I'd just push through the pain and contacted Dr. Ammar to ask what I can do while I'm here to ensure I stay on track for jaw surgery, and he CAME TO MY NURSING HOME TO CLIP MY WIRES. There are good orthodontists, and then there's Dr. Ammar, who is in a league of his own. The entire team is incredible and has always demonstrated a desire to exceed my expectations and honestly I'm honored to be working with them. If you're considering making the switch and seeing Dr. Ammar, do it. - to patients with Ehlers Danlos Syndrome: he has always been willing and excited to research and figure out ways to work with my ligament laxity in my jaw. Kris is also very knowledgeable of POTS and EDS and makes sure that techs know how to slowly raise me after procedures so that I don't have syncope episodes. read more

Dr. Ammar Al-Mahdi and his team are AMAZING! I have always felt safe going in for my appointments during COVID. I am about 5 months into my braces treatment and am very impressed with the progress. I recommend to anyone looking for aligners to help fix their smile!! read more