do yourself a favor and steer clear of this company! not only does the never answer the phone but…read morethey tried to rack up charges on you that are unnecessary and will ignore your questions and calls intentionally so that they can continue to add late fees to your bill. Apart from that, they have absolutely no idea what they're doing and the owner , justin , has absolutely no idea how to run his company. They will have to come back five times to fix the same issue because they don't take enough time or care to fix it right the first time and they overcharge you crazy amounts!! WORST RAN COMPANY IVE EVER SEEN. All they care about is how much they can get out of you.. sad.

We contacted Advanced Plumbing due to a sewage smell in our basement. They arrived 2 hours late,…read moreafter they called me multiple times to confirm the appointment window, but never called to indicate they would be +2 hours after the appointment time. They quickly identified the smell was a dry drain and had me pour water into it. They spent less than 5 minutes in my home. This cost me $190.00. - $120 for labor (???), $60 for the trip, and $10 for supplies. $190.00 for a plumber to be +2hrs late, spend 5 minutes in my house, and for me to put water down my drain. They didn't even take a tool out of their truck. DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY.

The service went well, and my toilet is not running all the time. I did have a brand new float and…read morevalve still in the box but he could not get it to work so I was charged another hundred dollars for him to install the one he had on the truck.

The 9 Yards team did an amazing job. We have been dealing with clogs and smell issues related to…read moreour main drain line on and off for several years. The 9 Yards owner and team were very polite, friendly, and professional from the beginning to end of this project. They listened to my concerns, diagnosed the problem, took their time to come up with a solid plan and estimate, and got the job done. They replaced my whole main drain line and went above and beyond to keep the area clean. I highly recommend them.

My HVAC system leaked and not cooling upstairs in early June. After unsuccessful effort by one guy…read more, and thorough search in Yelp, and after talking to several other techs I finally decided to get the repair done by Fusion. I am finally so glad for the great service of Andrew from Fusion. I found him to be very talented, honest, reliable, hardworking, committed. Probably attitude is not the best, little short-tempered, but that is acceptable while I get such a reliable service for complicated problems like HVAC. I would go with a less nice but reliable and honest HVAC guy to resolve my HVAC problems rather than super nice but unreliable tech. And of course the price charged for the repair was very reasonable. I guess service of Andrew and Fusion is already popular, but I wish further success of his business.

Andrew and team helped us repair a fridge and a dishwasher, and also replaced a hot water heater…read more They were fast, thorough, and communicative. Pricing was fair and transparent. Couldn't ask for a better vendor.

Ed was luckily for me available very quickly. He was one of the most thorough contractors I've ever…read moredealt with regardless of the trade. He explained his work, gave a fair price and left no trace he had been there. I'd highly recommend him for service work.

Edward did a great job for us when he replaced our home's waterlines. He was efficient,…read moreknowledgable, and fair. We have more projects to do, and he's our guy!

Great service. They responded quickly, and resolved my sink issue. I'll be calling them again the…read morenext time I need a plumber.

guy showed up. no introduction. didn't offer options. company sent a quote that seemed high so I…read moreasked for a breakdown of the quote. their direct response was: We do not provide breakdowns of our invoices or estimates! even mechanics and hospitals do that. seems sketchy. won't recommend due to lack of professionalism and company policies.

Chris saved the day for us. We had a terrible toilet leak that started coming through our dining…read moreroom ceiling in a house that we just bought. He came out on a Saturday morning and stopped the leak and discovered that the previous owner did a ridiculous job installing the toilet which was causing the problem. He stopped the leak immediately and returned on Monday to install a new toilet. We were obviously very upset that this happened and he made us feel much better and did a great job quickly diagnosing and fixing the job.

Probably one of the worst experiences ever, and this is coming from a General Contractor with over…read more40 years in the business. I asked for a quote to have our under slab plumbing camera & a schematic drawn of the under slab plumbing, so we can start composing MEP drawings. This was to include a point on this hand drawn drawing for where the water main enters the suite, as well as gas. The first visit I DID NOT request anyone to come out. I asked for a quote & they insisted/scheduled a site visit. When they arrived, nobody was there to give them access, because I never asked for service. But even the service tech, Adam, was wondering what he was doing there. So, he quoted me over the phone for $399 without accessing. I got this approved through my client. I then called and scheduled the service for 8am to 12pm the follow day. Immediately, I reached out to the landlord but was not able to reach her. The morning of the service, I started calling others to see if anyone had the lockbox code. The service tech then arrived but went to the wrong location. By the time he arrived to the correct location, we were just working on getting the lock box code. But that's when Jodi called me from RotoRooter & was extremely rude and belligerent. Like really rude. I ended up hanging up on her because I had a call coming in with the lock box code. That is when I found out that the landlord's mom passed away that night & that was why she was not available to speak. Again.......5 minute delay on access. I called Jodi back while I had the landlord and my client on speaker, which my whole office witnessed this. I gave Jodi the lockbox code & explained that her mom passed away, which was why she was not commutative. Jodi said "Im sorry to hear that (with an attitude) but the world doesn't stop because her mom passed away." The landlord hung up. Then Jodi continued to belittle me for no reason, calling us names, cursing, and demanding respect (when that is all we were giving her). Later on I asked to speak with the manager Rick Letterman. When he called me back, without saying it, he basically said that we were at fault & the reason Jodi was 'frustrated'. No accountability for terrible customer service whatsoever. Well, he then told me that I needed to settle up on the bill, because I told him that I was done talking to him & that obviously customer service & common respect is not something RotoRooter cares about. The total went up by 2x the original cost. Well, I asked him where my drawing was, as well as the cameras footage and findings from the camera. He said that this price didn''t include a hand-sketched drawing. I told him that was my original quote request. But he then claimed that I never asked for this (When I asked on the first call to request a quote, then again when I spoke to the field tech, then again confirming if this price was for camera footage & a drawing, then again when scheduling, then again when the Adam was on site yesterday). I told him that this was the whole premise behind the service call to begin with; I asked for a drawing. That's why you went out there. Now you are billing me for over 2x what I was originally quoted with nothing to show for it???? He then ended the phone call. Now I am out a month of dealing with this joke of a firm. I should've just called DAB Plumbing from the start, which is the preferred vendor we work with in the Richmond area. We went with RotoRooter, because a rep from Flynn Group asked us to use RotoRooter. But after yesterday, Flynn Group said they are removing RotoRooter from their vendor list & so are we. Absolutely terrible company, with some of the worst customer service I have ever experienced. Use DAB Plumbing. Great people over there. Way better than the despicable woman, Jodi, in the office & Rick Letterman (which I am sure the two are either married or dating with how he defended her obviously wrong conduct. I had 7 people witness both phone calls & all 7 were in disbelief of how we were treated, as well as the lack of followthrough on the original contract agreement. Use DAB. Not these guys.

I highly recommend 1-800-Plumber + Air. My air conditioner failed. They sent out a tech the next…read moreday who determined only a component had failed, not the entire unit. He was very pleasant, professional, and finished the job within two hours. The cost was very reasonable. I also called seven other AC repair companies. They all wanted a fee of up to $179 just for the tech to visit. None of them could send a tech as quickly and one company said they could send a tech in two weeks!

Great job! They were kind and quickly responsive. I appreciate the quality work, time and effort.read more

Great company!!! Very professional and knowledgeable! I recommend this company to anyone who…read morelooking for knowledge and experience!

Very disappointed with this plumbing company. The plumber showed up two hours late without any…read morenotice or apology. To make matters worse, I was charged well over the standard state rate of $180. When I questioned the inflated price, the owner told me it was because "gas is expensive" -- a completely unprofessional and unacceptable explanation. Customers deserve transparency, punctuality, and fair pricing. Unfortunately, this company delivered none of those. I will not be using their services again and do not recommend them to others.