After 11 years of faultless service my Navien NPE-240A tankless water heater threw an error code…read moreand needed emergency service. The installer was unavailable to evaluate it today so I put it out for the Yelp Pros which is how I got in touch with Payless. Michael int the office reached out to me promptly. Gave me the service fee up front and said they could have a tech present between 10-12 today. Joseph was at my house at exactly 11:00am and went right to work. With the help of a factory tech at Navien, Joseph was able to quickly diagnose and correct the problem associated with that code and didn't require an new parts to make that happen. As I am not a professional, I would have taken Joseph's direction if he had wanted to up-sell me, but he did NOT exploit that opportunity. His honesty, competence and desire to invest in repeat business overrode the pure profit motive and that will serve both he and his company very well. I would not hesitate to contact them again should I need any further service in the future. It's rare to find such honesty in the trades these days.

I had a great experience with both technicians, Danny C and Evan B! You will be so lucky if either…read moretechs get sent to your house because you can tell they're very honest and very hardworking. They take their time to diagnose what issues you may be having with your water heater and they're sooo patient in explaining it to you. They were detailed in their explanation, respectful of the work space, and thorough in the clean up afterwards. They also explain all of the options you can have in terms of repair and/or replacement, financing or not financing -- without any pressure to go either route. We've decided to go with a full replacement of our water heater, which we confidently feel that they will do a great job on. Will come back with an update on how the installation goes after it is completed! **UPDATE** Derrick did an amazing job on the installation of our new tankless water heater! He helped me download the app afterwards and took the time to explain how I could control the temp through the app. I wanted to wait for about a week before I updated my review, just to make sure everything was running smoothly. And we haven't had a single problem since! And I will never take hot water for granted ever again. Thank you, Payless and all of your great techs that helped me with my water heater. Will definitely be referring them to friends and family.

I called Matthew after a leak detection company found moisture readings under my bathroom tile. I…read morewas nervous about what they might find. Matthew came out promptly, assessed the shower, toilet area and surrounding space thoroughly and found no active moisture. Rather than recommending unnecessary work, he was completely honest about what he saw and didn't see. If you're looking for a plumber who tells you the truth even when it's not the easy answer -- Matthew is your guy. Rare find. Highly recommend! One tip -- Matthew is a one-man operation so give him a day or two to respond to calls. He's worth the wait!

Matthew is great. Quick and easy resolution at a fair price. Came out quickly and unclogged the…read moretoilet pretty quickly.

Shellback Plumbing and Drain is hands-down fantastic! If you're dealing with a water heater issue…read morein Santa Clarita, do yourself a favor and call them. My water heater had been giving me trouble over the last couple of months, shutting off sporadically. While I was usually able to reset it myself, it finally gave out completely. There was no gas coming through the line, and it just wouldn't ignite. I called Shellback, and within two hours, Moises arrived at my place. He was incredibly responsive, immediately diagnosed the issues, and gave me a clear breakdown of the work needed and the estimated timeline. The fix required replacing both the thermal pilot assembly and the gas control valve. Since the parts were covered under the manufacturer's warranty, he had to source them from an authorized dealer. To make sure we weren't left completely out in the cold, Moises got the gas ignitor working temporarily on day one. By 9:00am the very next morning, he had already picked up the warrantied parts and finished the permanent replacement! As a great bonus, he also flushed the water heater for routine maintenance before wrapping up. I was blown away by the turnaround time. From my initial call to a fully repaired, flushed system in under 24 hours. Exceptional service from Moises and the team. Highly recommended!

They have nice trucks and uniforms but they stole the 4 inch ABS pipe off the main vent pipe on the…read moreroof and moved it to the gas vent pipe. Also obsolesces, they installed a new sink for washing hands and attached the vent pipe to another vent pipe. That's not allowed. They had to come back and install a new vent pipe for the sink. This costing extra monies, extending many months of opening, and many months of lost rents. This causing hungry employees, new restaurant owner to suffer because of thief, poor management from Shellback regarding obsolesces and landlords to have a big loss. So sad, !!!

Jake at The Water Heater company was amazing. Such a great guy and he did amazing work…read more Unfortunately my old machine had to be replaced, and Jake came right out, gave me a great quote and started the job that day. Communication with the company was fantastic and clear. And when we needed to make some few adjustments soon after, Jake came right back out. I wanted to thank Jake for the great work and for being super helpful and cool!

Excellent service by Martin D. He arrived promptly as scheduled, to inspect and assess the problem…read more He explained why our new recirculation pump, installed by another company, was not functioning properly (it was installed backward). Martin corrected the orientation and relocated the pump, as he had suggested, to make access to the timer on the pump to be convenient for us, rather than leave it on top of the water heater tank. He also corrected the drain pan PVC routing. His price estimate was very reasonable, and he completed the job in about 2 or 3 hours. We recommend THE Water Heater Company highly.

We wanted to replace our gas water heater with a Heat Pump. Before calling Erick I got two bids…read morefrom highly rated 5 star companies. I am sure either of them would have done a very good job, but I would have paid between $1000 and $1500 More! I added Erick to my cell phone contacts and will highly recommend him to friends and family.

I recently had these guys out to replace my water heater, and they absolutely knocked it out of the…read morepark. Their communication was lightning-fast--texts and calls were answered quickly, and they made scheduling super easy. They got me in for an appointment much sooner than I expected. The tech arrived right on time, explained everything clearly, and got the entire job done in under an hour. Seriously--professional, efficient, and no mess left behind. The price was very reasonable for the quality of work and speed. I highly recommend this plumber to anyone needing water heater service (or really any plumbing work). They're going straight onto my speed dial for anything plumbing-related in the future. Top-notch service! Thanks again!

Mario is a superstar! He was referred to us by a friend in the business who worked with him…read morefrequently, and it quickly became clear why. Mario is responsive, explains the available options clearly, and gets the job done on time and on budget -- three things you're not supposed to be able to get from the same contractor. He helped us work through the decision to replace our water heater with a tankless option, and unlike others we spoke with, who suggested we could probably skip a step or two, Mario didn't cut corners -- he went above and beyond to make sure the installation was done right and up to code (apparently a novel concept in the industry). We were also lucky enough to meet Mario's wife (the boss) and hear about his daughter's theatrical aspirations, so you walk away with a properly installed water heater and an exciting understudy update. If you want a local, family-run business that does superior work, choose Mario.

Mario is very knowledgeable about plumbing and also an expert electrician. He explains things very…read moreclearly before starting the work, and do very quick clean work. I recommend him highly.

We've been using Kirk and his team for years and I wouldn't use anyone else! They've always been…read moreprofessional, on time and reasonably priced. Kirk has often taken the time to personally call and walk me through minor plumbing issues that I just couldn't figure out on my own, even taking time out of his weekend to come over on a Saturday night when I couldn't get my water shutoff valve to turn back on. Highly recommend for any large or small plumbing needs!

We had blocked drains in our backyard. With the potential epic El Nino coming this year I was…read moreconcerned about our backyard possible flooding our house. After a lot of research I determined that Hydro Jetting is the best way to open our drains. Another plumber referred Plumbing by Kirk for this. I called them, their prices were fair, and they were able to schedule me quickly (3 days). I am so happy I went with them. Kirk and his team have EXTENSIVE experience hydro jetting. Not only did they come out and knock out the job within the 2 hour minimum but they did it with Joy. They actually love clearing drains :)

Josh was very helpful, knowledgeable, and professional. He was quick to respond and eager to…read moreaccommodate my requests.

Had them (Josh?)come out and do a check on my tankless water heater that was not giving hot water…read more He gave me a run down of needing a number of parts, and gave me a ridiculous estimate. I get that you have to charge for your time, and that can variy, BUT, when you are being scammed for parts that have zero issues or relation to the unit, and its not even preventative...NO WAY.. Even in the conversation you can tell how scamy this place is...evading questions. Straight up greed infested business. I am CERTAIN you will be pleased or in major fear of not having water and open your wallet to such businesses, and they will smile and make your emotions calm and you will be at ease...but that is all you paid for. These are parasites. Then he claimed the part isn't available, and he pushed to swap out the unit. A little web search and the parts magically were available (Not even needed!). Crazy part was that the issue was simple enough that I fixed it myself with a couple O-rings. Oh, he also damaged a valve getting it out(luckily not bad enough to replace (what a tool). These guys will damage things on the idea of "emergency" and you will need more parts. They come and seam professional, and they explain things vaguely in case you know what they are talking about....It really bothers me that we have such parasites! They should just run for office. These techs should stop working for such companies. They learn horrible ways to cheap and lie. Have human blood run through you, and do work independently, you can market yourself, you need that, on social, etc. The reason they can pay you 40-75$ an hour is because they are cheating people. Do honest work, do preventative measure options to see if client is in position to pay for it, and build from there. Not scum pond businesses. This was my experience and my take away from a variety of service providers. They West Coast Water Heaters falls into this category. I am sure they will claim he is fired, so we are better now.... the training camp says.

Outstanding work! ALWAYS!! Immediately responded to two…read moreissues in my house. Professional, clean, knowledgeable and fair prices. THANK YOU!

I hate giving less than wonderful reviews, but i feel like i owe it to the yelp community…read more Even though I called Clearwater, a different company showed up. They did snake the drain, but charged more than was quoted, didn't clean up after themselves, and tried to upsell us on something that is not even be needed. Unfortunately I will not be using this company again :(