Hello,
I wanted to share my personal experience with Soufyane Bourass, Elite Psychiatry Specialist which is located at 12724 Gran Bay Pkwy Suite Suite 410, Jacksonville, FL 32258.
This company, specifically the Psychiatric Nurse Practitioner Soufyane Bourass, does not offer the level of care that one should expect from a healthcare provider. I had originally scheduled my appointment for 8:45am EST on 05/28/24 and Bourass called me the day before and asked me to come in at 8:00am EST instead. I drove 120 miles and arrived for the appointment at 7:50am EST; however, Bourass did not show up until 45 minutes later. The recepionist didn't even show up till 8:30am. It was very disrespectful to me and there was no apology nor compensation for my time. If I was late, there would have been an additional charge. To make matters worse, the total charge amount for a new patient is $347.62. None of which was covered by United Healthcare. I tried to resolve the billing issue through email with Bourass but he stated there was no issue and this is the way his company bills patients. He doesn't seem to understand the severity of this financial issue. I will not be returning to Soufyane Bourass or any member of Elite Psychiatry Specialist again.
I advise anyone that's thinking of using the services of Elite Psychiatry Specialist to please do your research first so you can avoid a waste of time and energy. I hope this review helps.
--William read more