We had a 21-year-old Rheem water heater that was still doing okay but had never been serviced, so…read morewe didn't want to push our luck. I got four bids. The Rheem estimate from the big box store was ridiculous; the teaser price went up by 50% once they actually itemized the install. Emerald City's came in comparable to our usual plumber, but with the added benefit of getting another Rheem instead of a different brand and adding an automatic shut-off in case of leaks. Emerald City partners with McClendon Home Services for the water heater installs. Jesse and Aaron were on time and professional. Jesse checked our meter at the street and explained why we didn't need an expansion tank and, in fact, why having one could unnecessarily increase our water bill. We now have a 10-year parts-and-labor warranty and peace of mind. We also got an estimate for windows, but unfortunately Emerald City doesn't currently provide exterior painting services. We still might loop back with them in the future for first-floor windows where we could paint the trim ourselves. Overall, we're happy with the communication, customer service, and value.

The process of getting the estimate from Emerald City Energy was straight forward and there was no…read morepressure. George gave us several options and was pleasant to work with. We got estimates from three companies and Emerald City Energy had the best price for Milgard windows. Emerald City Energy kept us up to date on the progress of the window order. Everyone we dealt with was courteous and helpful. When it came time for the installation Emerald City Energy communicated to us what to expect and how to prepare for the installation. The installers, Tipton and Nelson, were great to work with. They kept us well informed on their arrival times and their progress during the installation. They did an excellent job. The Milgard windows look great and the installers attention to detail was welcomed. They cleaned up after their work and left our house looking great with new windows. I highly recommend Emerald City Energy.

This went very well for us. We had a cracked picture window. Arco Glass was responsive in getting…read moreus a quote, answering our questions and then executing on the install. During the quote, Ghanbar very patiently explained to us the difference between Low-E glass and regular clear glass and why we wanted Low-E glass even though it costs slightly more and is a little more reflective-- he was responsive to prior comments he's seen on Yelp. We will definitely use ARCO Glass again.

Very easy to work with. Ghanbar came and provided a price, then came again to repair the window…read more Old style aluminum frames from the 40's, irregular glass size. Looks new and is stronger glass now. Would definitely call him again.

Responsive, good communication. We had 5 window glass panels replaced by them. Crew was careful in…read moretheir work. Competitive price. Would use them again.

Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

We replaced all the windows in our house (darn near 60!) along with 4 doors because it was time. We…read moreshopped the job around and Lake Washington came out on top not just with a fair price, but they had me convinced that they had the know how and logistics capability to pull the job off smoothly. Boy did they ever! Over the course of two weeks we got the pleasure of working with excellent crews (Denzel, Jordan, Ricky, Justin, Christiano, Andy, and a bunch more whose names I've forgotten) who made construction in my house as pleasant as possible. The install crews were extremely efficient, clean, and thorough - we were always able to live in the place at the end of the day, and every bit of install looks immaculate. These folks are truly some of the best that I've ever worked with to get something done in my place, and I wouldn't hesitate to use them again if the need arose. Their showroom has a great display of the products that they offer so you can get a decent idea of what you're buying. I found it really helpful in selecting our doors, and what we bought was very much what they had on display.

Met with Matt Villaflor to discuss replacing a large garden window. Matt was knowledgeable,…read moreprofessional, and did not push -- instead giving me time to consider alternative solutions before I made a decision to proceed. My prior experience with LWWD was excellent (they replaced all my other windows and a sliding door a few years ago), and while this project is just beginning, the first interaction has proven to be equally positive.

Burien Glass was very easy to work with. They came recommended by our tile setter. They scheduled…read morean appointment to view and measure the job then got me a very reasonable quote the next day. Frameless shower glass was ordered and a week or so later they made arrangements to come install everything. For ascetics we decided to not install a small seal connecting to door side wall. Eventually we decided it would be best to have that seal. I called Burien Glass and they arranged a installer to stop by and install it free of charge. I shoulda tipped him. This is a quality company that earns your business. I will be using them again too. Eric, Lake Forest Park

Burien Glass made me the gridded custom shower door of my dreams! I called Rusty and he was so…read morefriendly and accommodating. He sent me a quote same-day. He ordered all the parts, communicated well and installed within two weeks. His prices are very competitive and his craftsmanship and customer service were 10/10. Can't recommend Rusty and Burien Glass enough!

I reached out to Kot's after my contractor put cheap off the shelf windows in my addition, contrary…read moreto what I expressly said I wanted. My house had original 30 year-old Milgard window's and I prioritize quality over price. Oleg was able to get out to me right away, he sent me a quote and we initiated the order. When the windows arrived and weather permitted, his team came out to replace the cheap windows and slider my GC put in and they did a fantastic job. Everyone at Kot's was so great we requested a quote for replacing the rest of the windows in the original structure which were installed last week. The whole team was fantastic to work with from start to finish. I had a lot of quotes, some cheaper but none with the level of integrity and pride in their service that I found at Kot's. Thank you Oleg, Daniel, and the crew.

I am writing this review as a prior Comercial construction manager and a guy who needed a window…read morereplaced. They were very responsive and communicative prior to the glass replacement. They were very honest, respectful and professional throughout all of our interactions, and they were on time and had the glass replaced with in the amount of time that they said it would take. They weren't the cheapest but very competitive. I am not only paying for a price of replacement glass but service as well, they are professional, responsive, honest and knowledgeable, and that's what I'm paying for. I will be keeping there number for future service and I recommend you do the same.

They replaced two windows for us today. The installer was on time, very professional, very clean,…read moreand friendly. The price was very reasonable comparing to other estimates that we received. I would highly recommend them for any kind of glass work.

Glass Depot came out to look at my sliding door glass. The seal was old and broken which led to…read moreEaster getting inside the glass. They came out and replaced the glass at a reasonable price. Thank you Glass Depot!

Highly recommend. Our vintage sash windows had cracked glass. I dropped them off at Local Glass…read moreRepairs in Burien. They replaced the panes overnight and re-installed the windows the next morning. Quality work. Friendly and professional throughout. Thank you Mike!

A big broken window that I had been ignoring for a long time finally got taken care of today…read more Process was quick, from filling out website form and having 2 guys come and measure the next day. They were very informative about why this window had failed and I had a bid by the end of the day. I pondered a couple different options for replacement and ended up going with what was being replaced instead of matching the other window next to it. Paid deposit thru web portal and then communication was quiet for ~1 week with no follow up to inform when the build might be complete and ready to install. Received call about another bid which got this one back on track WRT communication and what to expect. Got couple messages about changing the install appointment, first earlier, then later an hour later. Was ~2-3 hours after the original appt time quoted the week prior. Installers came and took care of everything. I introduced myself and then they told me their names. When they were done, they just left. Felt like an odd interaction, but everything went smoothly and no more broken window, so not dwelling on a different experience than the rest of the interactions I had. Finally, price was very good and their vehicles have company name on them, which seems to be a rare thing when I see other trades working around my neighborhood.