We had a 21-year-old Rheem water heater that was still doing okay but had never been serviced, so we didn't want to push our luck. I got four bids. The Rheem estimate from the big box store was ridiculous; the teaser price went up by 50% once they actually itemized the install. Emerald City's came in comparable to our usual plumber, but with the added benefit of getting another Rheem instead of a different brand and adding an automatic shut-off in case of leaks. Emerald City partners with McClendon Home Services for the water heater installs. Jesse and Aaron were on time and professional. Jesse checked our meter at the street and explained why we didn't need an expansion tank and, in fact, why having one could unnecessarily increase our water bill. We now have a 10-year parts-and-labor warranty and peace of mind. We also got an estimate for windows, but unfortunately Emerald City doesn't currently provide exterior painting services. We still might loop back with them in the future for first-floor windows where we could paint the trim ourselves. Overall, we're happy with the communication, customer service, and value. read more

Emerald City won the bid to replace 41 windows on our house. On the plus side, we installed Milgard Ultra windows and are very happy with them. They look nice and the low-E panes on the south side of the house made a huge difference this summer. The estimate was two weeks for the job, and then did finish on time. On the negative side, they didn't do a good job cleaning up afterwards. Besides the trash left in the yard, I picked up around 3 dozen (I started counting after the first handful) screws and nails from the driveway. They keep showing up because they left so many in the yard. We've had two flat tires (although it is hard to directly state it is from the window install, it is likely). I also found one screen that didn't fit right. I reached out to the project managers about the issues but never heard back. Watching them install the windows, I suspect they will hold up well this winter when it rains, but won't know for sure until a full season has passed. read more

We hired Emerald City Energy to install new, Trex composite decking at our home. The owner Kyle, came out for the initial evaluation and estimate. We found him to be very friendly and seemingly honest and dedicated to quality from his workers. What we experienced afterward was a very different story. He had indicated this would be a 1-2 day project. It ended up being 8-10 days, and there were still issues that they have yet to follow up on. After at least 5 separate attempts on our part to get things fixed and finalized. Every time we call, they commit to a follow up, and then we are completely ghosted. We were also promised proof that they register the 50-year warranty paperwork with Trex, for us. But we have yet to see any evidence of this. The workers, most days, didn't show up, gave no notice that they weren't coming, and required us to constantly call, email, text, to try and find out what was going on. It has been over a month now, since the project was supposedly "completed". And still, even after another phone call this past week, no one has called us back to fix or even schedule anything for the remaining issues. Very disappointed in this company!!! read more

The process of getting the estimate from Emerald City Energy was straight forward and there was no pressure. George gave us several options and was pleasant to work with. We got estimates from three companies and Emerald City Energy had the best price for Milgard windows. Emerald City Energy kept us up to date on the progress of the window order. Everyone we dealt with was courteous and helpful. When it came time for the installation Emerald City Energy communicated to us what to expect and how to prepare for the installation. The installers, Tipton and Nelson, were great to work with. They kept us well informed on their arrival times and their progress during the installation. They did an excellent job. The Milgard windows look great and the installers attention to detail was welcomed. They cleaned up after their work and left our house looking great with new windows. I highly recommend Emerald City Energy. read more

Very responsive and quickly came out to estimate our project. Their estimate was a million miles north of what we expected, so we declined. We expected the cost of a French door replacement to be no more than $6k, but their estimate was almost $14k. I have no doubt their work would be top-notch, but $14k to replace a French door? We've decided just to replace the glass only in our current French door - a much more practical option. read more

Shout out to both Nelson and Genaro of Emerald City Energy for exhibiting superb craftsmanship in the installation of my sliding patio door. Their attention to detail was greatly appreciated. Over the years , I have always found ECE to be first-rate and conscientious throughout my interactions with them. read more

Emerald City replaced the picture window in our 70-yr old house in Tacoma with a beautiful tempered and energy-efficient glass. The old window was a large single pane which allowed the cold temperatures to transfer into the house. Now it's easier to keep our living room warm in the winter, with no cold drafts coming from the front window and door. This was a complex window-and-door installation, and the final workmanship is very good. The overall process took a couple months from ordering the custom-sized window and waiting for delivery, but there were no surprises. We'd like to give special thanks to our installer "Tipton", and the coordinator "Jackie" who kept us informed every step of the way. read more

See all

After several rounds of communication, ECE fixed the caulking issue both inside and outside of my house in April 2022. Their customer service worked hard to make sure I am satisfied with the final result. The installer came to fix the issue did a great job reinstalling the window trims and applying new caulking. Had the job been finished like this at the beginning, I would give 5 stars with no question. read more

Emerald City Energy - Windows Installation Near Me - Tukwila, Washington

Emerald City Energy's operation manager Michael contacted me, he explained and apologized about the mistake on door size and delay it caused. They went extra mile by offering to cover the additional cost generated on my interior painting caused by this delay, this is beyond what I expect. I'm pretty satisfied with the effort they made, and can't wait to see my new doors! read more

Emerald City Energy has been wonderful to work with for our windows and doors. Very professional and responsive. We ended up going with the Andersen 100 series after being provided quotes for three products. I would highly recommend visiting there showroom after you have had them come by your house for your initial quote. It gave us the opportunity to put our hands on the products and be more confident in our decision of brand and design. I found that other big name companies are pretty whited washed still and as a woman I wasn't treated well. Frank at Emerald City wasn't like that at all. He was respectful and very pleasant to work with. Overall they were the best service and the best price. read more

Emerald City Window and doors replace four windows for us in our very old 1924 yr old house. Beginning at the showroom to the the very end of the install everyone was very easy to work with. On the day of installation Martin show up and got our job done in no time. Martin answered any question we had and everything went just as he said it would Our new windows look as if they have always been here!!. We would highly recommend this company . We had NOTHING to clean up !!! read more

Delay delay. Windows are not plumb and hard to open. Door screen requires two hands to tug it open. Sloppy work debris with safety hazards left. 4 mo still finding screws and metal shavings left in gravel driveway. Large amount of Wood with protruding nails from cutting out the old windows in our and neighbors yards. Large potted tree pushed over and left that required help right. Had to clean hard to reach sawdust left between sliding panels/track Install issue or poorly designed door locks are difficult to get locked and come unlocked Easily. A costly mistake going with Emerald City. read more

Emerald City is staffed by a great group of people. They were professional and friendly. I felt listened to and respected. They replaced a sliding glass door on my patio. The first person I talked to in their showroom explained the different brands of doors they carried. The three I looked at were high quality, and I'm very pleased with the one I chose. The person who came to measure was friendly and efficient. The team of installers, under the leadership of Jose, couldn't have been more professional and focused. I enjoyed having them around for the short hours it took to take out the old door and replace it with a shiny and safer new one. Lennie did a good job on scheduling and follow up. Thanks to everyone at Emerald City Energy who helped me out. Not all home repair projects are as pleasant. read more

My mother in law needed a new door installed, and Terry came out to do the job. He was fast, efficient, and did an excellent job. We couldn't be happier. He did just what we wanted, and finished with a great clean up. I would not hesitate to recommend this read more

We purchased an exterior grade French door from Emerald City Energy. The customer Service representative, Andy, helped us pick out the perfect door for our needs. Our selection was great a quality product at a great price. Andy stayed in regular communication with us as he scheduled their expert to measure and give us an assessment to see if it was doable. The previous owners installed the French doors backward and they were interior grade doors. We were so happy to work with Andy to make our doors safe. The installation crew was led by Rusty. We were so impressed with his expertise. The new installed doors are perfect. Rusty and his crew thoroughly cleaned the area and gave us instruction on how to use our new combination locks. I would highly recommend them. They are a very nice and professional group. Thank You Emerald City Energy. You've made us very happy. read more

We had an amazing experience with Emerald City Energy Windows & Doors! They were very responsive to my calls, emails, and texts leading up to our installation and the installation was a breeze. Benaro and his team were on time, so kind to me and my kids, efficient and left the house looking like they had never been there. I was shocked at how quickly they got everything replaced and cleaned up! We are so pleased with the quality of the window and the service we received from start to finish. Look no further for your window needs, you have found the company you need in Emerald City Energy Windows and Doors! read more

Can't say enough good things about Emerald City Energy. We needed three large windows replaced in our home and the team at Emerald City Energy did an amazing job from start to finish. I knew it was going to be a great option from the start when on the initial call the team helped us figure out a great solution to allow for ventilation that we didn't even know existed. Once we moved forward with a quote and decided to order the windows it was painless to get the installation scheduled. On installation day the team was early and quickly removed our old windows and installed everything. There were two small items that needed to be fixed and those were already noted and ordered from the manufacturer before we signed the final paperwork. If you want a reliable local partner to help your windows...look no further! read more

This is a late review, but thought it necessary. Emerald City Energy replaced all of our upstairs front windows a few years ago with new Milgard ones, some of which were double-hung, others just picture. There was a little miscommunication on what to expect in terms of the finished state of the windows (sounds like there was a flyer that explained this that I just did not receive), but they were very responsive and very willing to accommodate additional site visits to help make me feel satisfied. While I may have been annoyed at the time, the windows look great now and we were happy we went with them. I recall the price was reasonable and competitive with other quotes we received. They were very knowledgeable during the site visit and throughout the installation. I would recommend them for your window project. read more

Very happy with our new door! Good price and quality work! From start to finish there was good communication. Rett was very responsive and gave us lots of helpful tips! Installation was a breeze with Tony and Nelson! Highly recommend this crew! read more

I had our remaining 4 front windows replaced by Emerald City February 2016 (they did our other windows in 2012). One was a family room window (120 x 30 inch) divided into 3 with the center one a slider, 2 bedroom windows that slide up from the bottom (42 x 48 inches) and a large living room window (30 x 54 inches). The living room window had been divided into 6 panes the same size. This was replaced with two 30 inch wide single hung windows on the sides and a 60 inch picture window in the middle. They all look fantastic! They included a Puget Sound Energy discount that I wasn't aware of and a discount for Angie's List member which I am. New double pane windows are thicker than the old single pane windows so make sure they cut back into the frame so the new ones don't stick out in front (especially if it's on the side of the house that gets the most rain). Emerald City Energy had the best bid of 3 bids and did an excellent job. We paid half down and the balance when the work was done. read more

These guys have a great follow-through without being a pest. The ordering was effortless and quick. Everyone I've talked to was quick and happy to help. The price was about average compared to what other contractors asked for. The manufacturer they order doors from, Therma-Tru, makes great doors, as I have learned since the installation day. The installer, Peter, worked quietly and efficiently but was courteous and friendly when I asked him a bunch of questions. His craftsmanship was top notch: the door, trimming, frame--everything that's part of a door and its installation--was done with superior attention to detail and, considering the amount of work done, very quickly. One moment I see our old, ugly door; soon thereafter, I am looking at a gaping hole where the door and frame used to be; and perhaps another hour (two?) later--there's this magnificent modern door in a wide, solid frame. The three-point mechanism works like a dream. I enjoy how rugged and reassuring the handle and deadbolt feel and sound! The entire experience completely exceeded my expectations. If I ever have a need for such services again, I'll call this company in a heartbeat! read more

While I did not end up using Emerald City Energy, I am very impressed with them and would definitely contact them if needed in the future. I thought I needed to have some windows replaced. When I called the office to set up the appointment, the gentleman who helped me was very friendly and got me an appointment for an estimate. When Brian came out, it turns out that the windows were in good shape, but had some particularities due to the age of my house (1929) & I didn't really understand how the windows were set up at that time. Brian was very honest, whereas he could have "pulled one over on me." That is extremely important to me, and - I believe - warrants mentioning here on Yelp. read more

We had 12 windows replaced in our home with vinyl CertainTeed replacements from Emerald City in 2007. I regret my purchase for both the product & installation for the following reasons: Windows - 1. Half of the single hung windows are so loose that the balance springs regularly pop out. We've learned which windows we can safely open and which ones we cannot. 2. Creaky in the wind. We get a lot of wind here in North Bend and these windows make a lot of creaky noises under windy conditions. 3. One of the windows seals broke. Fortunately, the company quickly replaced the failed unit. 4. Vinyl - There are numerous environmental factors which make vinyl a poor choice. Installation - 1. No Flashing - Very soon after installation, I had to add metal flashing above most of the windows (the ones without overhangs above) to prevent water from leaking in. Furthermore, there was no flashing under the "frame" that they added so the only water barrier is caulk. 2. Poor "framing" - Just 7 years after installation, I noticed while re-caulking the exterior that the bottom piece of the frame (just below the weep holes) was allowing water penetration. In some places the water damage extended beyond the frame to the siding and sheathing underneath. The type of installation that was done did nothing to promotes water flow to the outside. 3. Poor Caulking - Both inside and outside, the chalk has cracked/failed in several places. 4. Cheap primed frames - For whatever reason, the "frame" that was added did not hold paint very well. I've painted them at least twice in 7 years. These window replacements may work well in some areas for buildings with large overhangs but with the amount of wind driven rain that we get in North Bend/Snoqualmie, either steer clear of them or be prepared to do plenty of maintenance. I'm now convinced that windows should only be replaced in conjunction with redoing the siding so that it can be done with the proper flashing. read more

We had put off replacing the windows in our home for too long. Emerald City got good ratings on yelp so we contacted them. Chris met us with a ton of information and knowledge. You can tell that he is so proud of his business, as he should be! We chose and ordered the windows and set up an installation date. Just happened to be during that MASSIVE rain storm on Nov.19. His team somehow worked through 2 days of intense downpour and got the job done. Not only done, but done perfectly and beautifully. We could not be more thrilled. The windows are gorgeous. Our house feels snug and warm. The price was reasonable, and definitely worth it. I highly, highly recommend Chris and his company. read more

We just had the guys at Emerald City Energy install replacement windows on our older home. The crew did fantastic work. They were polite, payed great attention to detail, clean, and made sure that we were completely satisfied with the work. Everything about their work was outstanding. I would definitely recommend and would use their services again. read more

Emerald City Energy replaced all our windows with Milgard Tuscany. Daryl, the adviser, was amazing to work with. He did not bring in the usual props like small windows but, man, his guidance was professional and spot on. Their bid was not the lowest but reasonable. Trevor installed the windows and there were a couple of adjustments that needed to be made. Andy, the owner, personally visited us and made sure all nitty gritties were taken care of and we were completely satisfied. read more

We replaced two office buildings windows with Emerald City Energy. Replacements are don very professionally and they even took care of Puget Sound Energy incentives. read more

I was referred to Emerald City by PSE. I had 4 different bids and felt that they were the right fit. They were not the lowest bid. I did see first hand the windows of my lowest bid and I do believe in seeing other work of different businesses before hiring companies. The windows were horrible. Andy was amazing by getting back to me right away and with the bids. The installers Trevor and Oliver were the best and most considerate young men ever. They did an amazing job. I will tell everyone I know to use this company. read more

I hired Emerald City Energy to replace a large run down old aluminum window from the 80's with a set of three double-hung wood/fiberglass windows that were more in the style of the original (1922) look of our house. We also had them install a new fiberglass front door. The experience was very good. The salesman was great. He wasn't pushing anything (or at least I didn't pick up on it if he was) and wasn't using any pressure techniques. Once the installation date came they did a great job installing the windows and matching the original trim of the house. I had them come back to touch up the trim about a month later and they fixed it with zero BS. I'm hiring them again to install some more windows this year and will probably continue to use them if they continue to do as good of a job as they did last year. I'd recommend them. read more

We had 12 new windows installed (including new white casings & trim) & the team of 4 guys (Rhett was the supervisor) did a fantastic job in just 2 days. The work was expertly done, fast (finished a day early) and house left extremely tidy. The guys were all polite & respectful of our home. The office staff was great in coordinating the estimator & the job with our schedules. And, the price was better than other quotes we had!!! I would highly recommend them!! read more

I give these folks a 10 out of five. They were recommended by a friend and did a great job for her too. Not only did they come the day they promised, but it was a wind storm! The guys were up there on ladders with heavy glass while the power was out and trees were swaying all around them! They acted like it was just another day's work--no big deal. Three of the windows were manufactured a half inch small, and instead of using them and glopping in silicone, they sent them back to the manufacturer. Prices were good, too. read more

Chris and his crew did a great job at our house. We replaced all,our old windows with new ply gem windows. They look beautiful! The crew worked through some very hard rain, kept our house clean and cleaned up outside every day and at the completion of the job. We are extremely satisfied and can only say "Wow!" read more

We were very pleased with Emerald City Energy for our window replacements for our 1964 house. Russ King was very helpful in finding the best product for us that suited our ideal "style" of windows. When there was an issue with our order and correct window sizing - the staff corrected this and re-ordered (expedited) a new window (free of charge) to ensure we were happy with the end result. The window installation team (Ron and Cody) did an amazing job with the wood work and framing. They were very professional and hard-working. We would absolutely recommend Emerald City Energy to our friends and neighbors. read more