I had a great experience picking up my car at Avis. The front desk staff were super kind. Even…read morebonded with one of the ladies because we were Virgos and then another guest and her had the same birthday. But service was great, fast and perfect for a local location. The woman who brought me my car was soooooo kind. She was a bit older but she was too nice to me. The car was not clean on the exterior. There was not a carwash that happened so that was a bummer and the gas was at half a tank. All good though. But I did wish the car was washed. They still had the white chalk serial number on the car. It's in a plaza so there's parking.

I made a reservation and I showed up as soon as they opened. They did not have my rental car in…read morestock. I had to wait over 30 minutes and they couldn't even process my paperwork while I wait. I have to drive over 10 hours to Tennessee These people are incompetent. DO NOT USE THEM

Enterprise on Hwy -I -10 and Mason has the best service and availability of vehicles. I am happy to…read moresay I always use this location and I appreciate the entire team for taking such great care of me and my family when we need a car rental ! T.Cruz

Payed about 1500 in car expenses/tolls. First and last time renting a car, what a terrible…read moreexperience

We were stuck in a bind - the truck we were planning to purchase wasn't ready so we had to get a…read morerental. We Yelped the nearest place near us and found this location. I did everything online - booked the rental and entered credit card info. When we arrived, we were greeted by Gabrielle. All she needed was the cc number and she got us our car in about 10-15 minutes -- quick and easy. She gave us her contact number. We were heading in the long weekend - Jan 1st 2024 so she let us know if we needed to extend the rental, we just let her know the next afternoon by 1 pm. We soon found out we had to extend, gave her a call and our rental was extended! They provided us the cost to extend. On the morning we returned the car, we went in and she recognized us and greeted us with a smile and wave, as she was on the phone. We gave her the key and she asked how the rental was and if we got our car. Yes, indeed! Everyone there was nice and helpful- I'm glad we went to this location. Would highly recommend- she made it so convenient for us! Thank you, Gabrielle! I failed to mention that my hubby had been to this location before and he let me know the process was fast and easy as well! Happy New Year yall!

If I could rate this place as a "0" I would. I should have known better after our last experience…read morewith this Hertz location, almost 7 years ago when they did us wrong. I have a review on that experience also posted. Any lazy person not wanting to exert themselves, this is the place to work! Absolutely no consequences if you don't do your job professionally! AND GUESS WHAT? THEIR CORPORATE OFFICE DIDN'T CARE AGAIN AFTER I REACHED OUT TO THEM and HAD NO INTEREST IN TRYING TO MAKE THINGS RIGHT BY AT LEAST MAYBE OFFERING US A FREE RENTAL IN THE FUTURE OR SOMETHING! ABSOLUTELY NOTHING!!!!! Here is the story of what happened to us! We had a big move from Texas to Florida. I meticulously organized the entire move for our large family. Right down to creating a reservation with Hertz back in NOVEMBER 2025 for a 15-passenger van. To my surprise and disappointment, not once, did we receive a call, email or text from Hertz advising us that they did not have the vehicle we reserved and mind you, we reserved it 3-months prior to walking into the Hertz office to pick it up. However, we did find out, that day that we went to pick up this vehicle by two extremely unprofessional, unpleasant and EXTREMELY LAZY employees. Especially, the female employee who sat on her a$$ avoiding having to exert herself most of the time we were there. Since they did not have our 15-passenger van, we were told they could give us (2) electric 7-passenger vans in its place. While, I was not completely sold on this idea, We asked how to use these type vehicles, as we have never used an electric car before, and the lazy A$$ girl says, "I don't know." EXCUSE ME! How does a car rental agent not know the answer but yet, you offer these type vehicles. Do you believe that U-Haul in Katy, didn't have the size truck we requested, so we not only got a call and email from them advising us of this, but a text too, letting us know we could get the vehicle that we did want at another location and for the inconvenience, they would cut bill in half. CRAZY, RIGHT! Hmmm! Why can they be professional but not Hertz? But wait, it gets better!!!! I had also arranged for a car rental from 1/21-1/31 that I paid $86 more for an upgrade on. However, when there, I was told they didn't have that car either, that we upgraded and paid for, so we needed to settle for a smaller SUV and the only price difference was $4 less. How is that even possible? The original car that we were going to get before upgrade was the same type car they were offering. $86 vs $4. I had also used Affirm for this car rental like we have done so many times when renting cars at other rental agencies (Budget, Enterprise, Dollar, etc.). However, the male rep told me to tap the card. I explained this was paid for by Affirm and that they provided me with a digital credit card that he would need to enter it manually. He said he couldn't do that. This is ludicrous as many bank cards don't have the capability of tapping either. My personal bank credit or debit card doesn't have the ability to tap. It's a small bank. Not every card has this feature. The employees acted as if we didn't matter! They were rude, lazy and unprofessional! Hertz left us scrambling last minute for two new rentals! Thankfully, Enterprise was there to help us and what a great experience! Courteous, professional and NOT LAZY staff at all!!!! Do you realize how much money Hertz lost from us for these two rentals. However, Enterprise was more than happy to take it from us and we were happy to pay. Hertz needs to improve on who they hire. Stop hiring lazy, rude a$$ and unprofessional staff. Educate them and for God's Sake, contact customers if you don't have the vehicles. Personally, I believe these two staff members should be fired! They lost Hertz business and they don't deserve the paycheck! They just didn't care about doing their job or taking care of the customer. In conclusion, if Enterprise didn't have a 15- passenger van, we would have been in a world of hurt. Thank God they came through for us!!!!! Budget has also been amazing when ever we deal with them. We won't even give Hertz a third chance. They have lost our business and a lot of business as we travel a lot. Good riddens!!

28355 W Ten Blvd Katy, TX 77493…read moreUnited States Five stars!!! Keegan was at the counter doing a professional and smooth job taking care of customers in a busy Saturday. Thank you! Quentin directed us to our rental car and helped us to get on the road quickly. We LOVE this location! Thank you!

A few weeks ago, my family and I rented a car for a road trip. Upon entering the store, we were…read moregreeted by an employee named Preston, who appeared distracted and was texting while welcoming us. He informed us that no cars were available and that we would need to wait, despite our prior reservation. I asked a few questions to better understand why our reserved vehicle was unavailable, but Preston was short, dismissive, and unwilling to explain or offer solutions. We even asked if we could upgrade to a higher vehicle class and pay the difference just to get a car, but he repeatedly refused to explore any alternative options, only stating that "they were working on it." When a vehicle was eventually returned (one that did not meet our needs), Preston insisted that we had to take it because it matched our reservation. As customers willing to pay for an upgrade, being told we were REQUIRED to accept a vehicle we didn't want was completely unacceptable and the back and forth with Preston became increasingly uncomfortable. Preston then told us another branch had a car available and that his manager recommended we drive there. After speaking directly with the manager, Quantavious, we learned this wasn't true - there was no car available at that location and doesn't Enterprise offer a service to drive customers to another location for a car? It became apparent that Preston was simply trying to get us to leave the store. Thankfully, once the manager became involved, the situation changed entirely. Quantavious and another employee, Kurt, were extremely helpful, transparent, and solution oriented. They explained the challenges the branch was facing (something Preston DID NOT do) and ultimately provided us with an upgrade that had been available the whole time, even though Preston previously refused to let us purchase an upgrade to avoid the long wait. What began as a very frustrating and uncomfortable experience was ultimately resolved through the professionalism and excellent customer service of Quantavious and Kurt. I am grateful for their assistance, but deeply disappointed by the lack of effort and courtesy from Preston.

Save yourself money this location is a joke had an issue returning the car called said they notated…read moremy account so I wouldn't be charged. I was charged called and emailed got a response they would investigate and a month later still haven't heard anything. I have followed up with several emails and they still don't answer.

Don't know why they get such poor ratings because they were super cool when I did business with…read morethem. I got a way better car than I paid for! I paid for a small charro car and they gave me a Chrysler 360. I needed to keep it an extra day as well as drop it off at the airport and they gave me a really good price. They also gave me a bunch of referrals on where to eat in the city without feeling like I'm in a tourist trap. Overall, I'd do business with them again no problem!

On Saturday, March 14, 2026, my reservation for a minivan was not honored and I subsequently had to…read morecancel my Spring Break vacation. I made the reservation 4 months prior, and I had received a conformation. I was told that there was no vehicle there that could accommodate my request. I was offered a regular vehicle at double the cost which I felt was very condescending and unprofessional. I needed a minivan that could accommodate six people, and I explained this to the rental location, however they didn't seem to care and it being so late, I was not able to secure a minivan for the trip with any other rental car agency, so I had to cancel my trip. The way this was handled was very unprofessional and I will never use that location for any type of business again.

I rented a car from Thrifty Rent A Car on 2/12/26. I paid for the car rental in full, expecting to…read morepick it up on 2/14 at 10:45. I get a call Saturday morning from an employee stating that there is no car for me. There were cars that were supposed to be returned, but they never received them. He expressed that he called all of the Thrifty locations in Houston, none of them had any cars available. This has been the absolute worst rental experience that I've ever had.

Location in Katy off Mason Road is horrible. The staff is unprofessional all the way up to the…read moremanagement. They treat the customers like crap. I picked up a rental at 5 in the evening on a Wednesday. I returned at 1:30 on a Saturday. The location on Mason closed at 1:00 the parking lot was full. I returned the key & was charged for a full day . I have rented from this location for the last 5 years. The staff has changed & the quality has gone down, the staff was extremely low budget. I suggest people consider other competitive car rental companies , for better deals , better service, & better professional experience.... The staff appears to be the bottom end of the totem pole when it comes to intellect . No matter what don't do it... this location sucks, the costumer service smells like rotten eggs that have been left in the sun. Stinky Thinking staff

I went to drop off my rental car and pick up my vehicle at Autonation collision. I arrived 22…read moreminutes before closing (6pm) and no one was at the enterprise counter. The collision center employees told me they had left just before 5:30. So I had to leave my rental key with my name on a piece of paper on the counter for them, where I found two other keys left in the same manner. Throughout having the rental, I had "change oil light come on the same week I had rented it. The low tire press light was on, and the registration expired while I had it. I notified them of these problems at least 3 times while I had the vehicle. I was told that they would find me a replacement vehicle because of the registration but they wanted me to take time out of my day to take the vehicle to a local shop and wait for the maintenance to get done, which should have been done before renting it out to someone. They never did get me a replacement vehicle, so I just kept driving on an expired Registration because I had no other choice. Basically, rental cars are in such high demand right now that they aren't maintaining them at all. The priority is to just make it look nice before pumping it out to the next customer.

They will respond to your negative review asking you to send your concerns to Enterprise Corporate…read moreemail. I did send it 5 times and got 2 responses asking for more documents. I provided all they requested, then...silence. LOL. Complete waste of time, effort and money. Find a different car rental company if you want a hassle free experience. Below was my Google review based on my previous experience with this Enterprise branch. Not a reliable branch with zero customer service trained employees. Go take your business someplace else. I made a reservation 2 weeks in advance, the day before pick up, I received a call from Andrew (branch manager) saying they don't have an available van or an SUV for me. I asked what are our options, answer I got was "if we don't have it, you don't get it". Our hotel reservation are non refundable due to a very short notice. Plus the wasted time off work for all of us including our visitors from outside the country. I will take this to legal if necessary due to all the hassles we experienced and will be experiencing with Enterprise in solving this issue.

After driving around Katy all morning looking for a rental, they went above and beyond to make sure…read morethat they helped me! Santiago and Aleen are wonderful! I highly recommend this Enterprise above all others!