During my pick up and drop off, the floors were dirty. They didnt have the suv that I originally…read morebooked over the phone using my Emerald Club points. The Chevy Malibu that they gave me was on less than half a tank of gas and shakes really bad when you drive past 45 mph. As an Emerald Club member this is unsatisfactory. Seems like they dont have a lot of different vehicles to choose from at this location. They will try to upsale you into paying for their coverage even if you have your own insurance. The attendant literally said "Im going to just mention something and you can just tell me yes/no and I will shut up about it." When I declined the extra services, she proceeded to say "If I were you I would get the insurance cause you will only be using the car for a few days. $30 is cheaper than your deductible with your insurance." Please inspect all of your vehicles before you give them to your customers.

Enterprise needs to make sure they have a specific type of rental car (for example a car that seats…read more6) when their online reservation states that their reservation is confirmed. Enterprise failed to have my 6 seater car. I had to cancel my trip.

I had a very disappointing experience at this Enterprise location…read more I arrived with a confirmed SUV reservation and was informed upon arrival that no SUVs were available. When I asked about alternatives, the manager on duty responded aggressively and suggested I take my business elsewhere. Despite this, I remained professional and agreed to take a sedan, requesting a reasonable rate adjustment to reflect the lower vehicle class. At that point, the manager stated he was refusing service entirely and threatened to have me escorted from the premises. This interaction was unnecessary, unprofessional, and inconsistent with the level of customer service one would expect from a national rental company. Mistakes in vehicle availability happen, but how they are handled matters--and this situation was handled poorly. I expect Enterprise to take issues like this seriously and address customer service standards at this location.

Great staff and convenient. Laz was helpful when I exchanged a minivan for a sedan as the van was…read moretoo big.

They took care of me every step of the way. They offered advice with insurance and provided timely…read moreupdates all the time. Would recommend to all.

Great to work with! My car wound up being a total loss, but they were so easy to work with. They…read moredid everything necessary to seamlessly work with our insurance, and even helped me get all of the personal items out of the car. I highly recommend them!

Something is extremely wrong with this place but somehow they are still up and running for…read morebusiness. Customer service js horrible and they have horrible attitudes. They give you cars that are filthy and broken. They gave me a car that was so dirty and had a trunk full of broken glass. Not only is this unprofessional, it's inconsiderate and a safety hazard!! If you're a rideshare driver you will end up spending more than actually making money. Believe the other bad reviews. They have one star for a reason and that's only because you can't rate it lower.

The lady was extremely rude and the manager was no better, they gaslight you into leaving so they…read moredon't have to do their job. Do not go there unless you want to get treated like a kid

Alright my departure experience with Hertz was better than my entry visit with Hertz. My car was…read moregone and so insurance sent me here. First annoying thing was that the driver they had to pick me up, went home for the day. Like legit went home...before noon. Not because of an illness or emergency..."Oh, he wanted to go home." Like what? People were waiting when I arrived - thankfully due to the autoshop who dropped me off - and it was hard to tell if they were busy or ignoring people as at times customers would try to get some of the employees attention and be ignored. It took a while to get to me and he was mostly okay, but seemed annoyed I wanted to verify the rental chosen for me was either at or below the daily allowable limit. I figure that's a pretty basic question. I didn't care about what car was given to me, other than it didn't go over what insurance was willing to give. They lent me a Kia Soul. It was very clean, sparkly, and ready to go. I learned I do not like Kia Souls, but the car worked and it let me know to avoid Kia dealerships, since I had it for a little over a month. The return experience was so much better. People were willing to help you right away and anyone waiting seemed to be legitimately waiting, not being ignored. It was a whole different shift crew too. Or maybe Hertz cleaned house in that month. I have no idea. I recommend using the Google Maps recommendation of going through constellation field, as it gets you straight into the airport and you'll see the random cars parked in front of the beige-ish building. I'd give them another go, since it wasn't exactly a completley horrible experience, just frustrating at times.

The staff at this location are the WORST!!! Avoid this location like the plague. They are rude,…read moreobnoxious and very unprofessional. Not sure why Hertz is still running this airport location, with this kind of attitude.

booked a month in advance. when i go to pick up the rental is when they tell me no cars are…read moreavailable & they'll just call me when the next is available (im traveling so that wasn't an option here). didnt offer to find another at a different location. customer service woman hung up the phone on me.

Absolutely POOR customer service and no accountability. Booked a reservation in May 6, and when i…read morecame they said we no longer could use it.

Looking the reviews here - I don't want diminish the experience others had, but ours was nothing…read moreshort of outstanding. After Hertz does what they always do and blamed Expedia for not providing a rental car on a reservation we made two weeks ago - this Avis location came to our rescue and within MINUTES. Staff there were lightning fast and got us in and out so quickly! And this was on the Friday before Christmas which falls on a Monday this year. Car provided exceeded expectations and was clean and ready to go - from the point in which it was our turn the entire process took no more than five minutes and keys were in our hands. Will definitely be coming back. Excellent experience!

Female/male agent RUDE! Sign on door stating out for lunch at 4:20pm. Called number and they…read morearrived at 4:36. Advised that I was busy with commitments, had obligations and tight schedule . His/Her response was,"I gotta eat like you do so-and?" This was the must unprofessional experience.

I honestly cannot say enough good things about this Enterprise location. I was in a state when I…read morearrived from the body shop, as my car had been badly damaged by a tire flying off an 18 wheeler that same morning. Zubin and Esther took such good care of me. Yes, there was a bit of a wait, but they were honest about the situation and I had no problem sitting for a while. (The World Cup was wrapping up and other Enterprise stores had evidently borrowed inventory.) I requested a large SUV to accommodate my son's car seat and equipment, and even with few options, they were able to pull off a miracle and find one for me. I ended up having a long conversation with both Zubin and Esther about the process with my insurance company and the entire rental and return policy. They are just the nicest people and truly made it all easy to understand. Lastly, there were a ton of people that showed up around the same time to pick up rentals, and they managed to get everyone set up and out the door in seemingly record time. It is worth noting that both opted to stay after closing hours to make sure everyone was accommodated. You certainly don't see this kind of customer service everywhere anymore! Moral of the story: You may have to wait a little bit, but it's for a reason, and Zubin or Esther WILL make sure you get a car.

They never have enough people. Expect to wait half hour for someone to help you. Then when they…read morecheck you in they need to wash and prepare car. They do not have cars ready to go. Rented multiple times and is rhe same every time.