During my pick up and drop off, the floors were dirty. They didnt have the suv that I originally…read morebooked over the phone using my Emerald Club points. The Chevy Malibu that they gave me was on less than half a tank of gas and shakes really bad when you drive past 45 mph. As an Emerald Club member this is unsatisfactory. Seems like they dont have a lot of different vehicles to choose from at this location. They will try to upsale you into paying for their coverage even if you have your own insurance. The attendant literally said "Im going to just mention something and you can just tell me yes/no and I will shut up about it." When I declined the extra services, she proceeded to say "If I were you I would get the insurance cause you will only be using the car for a few days. $30 is cheaper than your deductible with your insurance." Please inspect all of your vehicles before you give them to your customers.

Enterprise needs to make sure they have a specific type of rental car (for example a car that seats…read more6) when their online reservation states that their reservation is confirmed. Enterprise failed to have my 6 seater car. I had to cancel my trip.

Worst rental car experience I have ever had…read more I was supposed to pick up my rental at the Sugar Land Airport location. I waited for over an hour, and they never opened. I then contacted the company, and the phone representative sent me to the Sugar Land location, telling me they had a vehicle there for me and that she booked it. When I arrived at the Sugar Land location, I was told the vehicle was reserved for someone else and that I could not have it. So despite having a confirmed reservation and being told by the phone representative that a vehicle was available for me, I was left without the car I reserved. At that point, I had no choice but to settle for a minivan just so I could make it to a wedding in San Antonio. Because of this entire mess, I arrived late to the wedding. What made the situation even worse was that I was given the runaround about being compensated for all the inconvenience. I was told they would take care of it, so I trusted that. Two weeks later, instead of receiving the promised compensation, I was charged the full rental price. I called the Sugar Land office to address the situation, and the representative simply kept me on hold. This was completely unacceptable from start to finish. I made a reservation, showed up as instructed, was sent from one location to another, was denied the vehicle I was promised, had to take a vehicle I didn't reserve, arrived late to an important event, and then was charged full price after being told I would be compensated. I have rented cars many times, and this is by far the worst rental car experience I have ever had. The lack of communication, organization, and customer service was extremely disappointing.

I had a very disappointing experience at this Enterprise location…read more I arrived with a confirmed SUV reservation and was informed upon arrival that no SUVs were available. When I asked about alternatives, the manager on duty responded aggressively and suggested I take my business elsewhere. Despite this, I remained professional and agreed to take a sedan, requesting a reasonable rate adjustment to reflect the lower vehicle class. At that point, the manager stated he was refusing service entirely and threatened to have me escorted from the premises. This interaction was unnecessary, unprofessional, and inconsistent with the level of customer service one would expect from a national rental company. Mistakes in vehicle availability happen, but how they are handled matters--and this situation was handled poorly. I expect Enterprise to take issues like this seriously and address customer service standards at this location.

They took care of me every step of the way. They offered advice with insurance and provided timely…read moreupdates all the time. Would recommend to all.

They were awesome and got my car fixed perfectly Patrick was awesome too…read morePlatinum also provided me with details about my car and got it detailed to give it shine

Was irritated with what I had going on when I got there BUT the staff was super helpful and nice…read more Shonille was very helpful, answered my numerous questions with no proble, and made sure that I understood the stipulations of my type of rental. I have honestly never gotten good service at Hertz with my type of reservation until today. I will drive all the way to THIS location (34 miles) when I have to deal with Hertz. She should be the standard of training.

I made a reservation to rent a Tesla from this place and it was the worst experience I have ever…read morehad renting a car. First the customer service is unprofessional, rude and insulting. The black Lady with short hair is the rudest person I have ever had the displeasure of meeting. This person should NOT be in customer service. secondly, the Tesla I rented was dirty and had obviously been in an accident and poorly repaired. The interior had oil stains on the white window post. I opened the trunk and found that the inner lining was falling off. As if that's not bad enough, I did have the car for a full 24 hours and it broke down. I got error messages Like "Front Motor disabled", "Emergency breaking disabled", Traction control disabled", Steering control disabled". this all happened today. I was told the contract would be canceled and my money would be refunded. I hope that happens. This was the worst experience I have ever had. I wish I could give a lower review, like a negative 10.

Do NOT rent from this location! I read the comments & thought "it can't be that bad..." well, they…read morewere right. It is bad. I reserved a premium SUV at this location because it said it was one of the few locations that had the truck we wanted. Ws arrived 15 minutes before they opened and when they did, at 10, they didn't have anything even close to what we reserved!!! We considered taking an Altima but when we looked at it, it was very dirty... the lady was very nice but she couldn't offer much... yea not coming back... the location is nice...

The staff at this location are the WORST!!! Avoid this location like the plague. They are rude,…read moreobnoxious and very unprofessional. Not sure why Hertz is still running this airport location, with this kind of attitude.

Wow! Is all I can say, This place has amazing cars.. great prices. I've looked everywhere. They…read moretruly work with you, I have had an amazing experience with them. Rocky goes above and beyond to ensure great customer service. I hope she works here every time I need a car. This will be the only place I rent from. Thank you ROCKY!

Everyone, please save yourself the trouble and your money. DO NOT BOOK HERE! They clearly hire…read morepeople with no standards or professionalism. Sasha in particular should be fired. Sasha represents Budget to treat her customers with the ultimate disrespect and loves to use profanity and call people delusional. Budget should really do better on there hiring selection process bc employees like Sasha really ruin the company.

Looking the reviews here - I don't want diminish the experience others had, but ours was nothing…read moreshort of outstanding. After Hertz does what they always do and blamed Expedia for not providing a rental car on a reservation we made two weeks ago - this Avis location came to our rescue and within MINUTES. Staff there were lightning fast and got us in and out so quickly! And this was on the Friday before Christmas which falls on a Monday this year. Car provided exceeded expectations and was clean and ready to go - from the point in which it was our turn the entire process took no more than five minutes and keys were in our hands. Will definitely be coming back. Excellent experience!

Female/male agent RUDE! Sign on door stating out for lunch at 4:20pm. Called number and they…read morearrived at 4:36. Advised that I was busy with commitments, had obligations and tight schedule . His/Her response was,"I gotta eat like you do so-and?" This was the must unprofessional experience.

I'm an avid renter and just began using this location. I generally have an "okay" experience until…read morethis week. I reserved a rental from Tuesday to Wednesday. On Tuesday upon picking up the vehicle I paid 350.17. Later that day, the location processes a refund of my deposit while I was still in procession of the vehicle (which was rejected due to my card being locked) only to attempt to take again, 3am in the morning. Upon returning the vehicle I was charged again, for 50.17 (cost of the rental minus the deposit) both charges were posted to my financial institution. While attempting to resolve this i called the branch, only to get the same individual every time who would just ramble and lie about hearing from corporate yesterday when I onky spoken to corporate that morning, and just proceeded to tell me anything just to get me off the phone. Even talking over me and cutting me off mid sentence despite mine calm demeanor. The enterprise corporate person said they just needed to resubmit the refund and problem would have been resolved. Its clear that someone messed up and is trying to cover their behind. So I currently still without of 400.34 (350.17 + 50.17) and 1700 points with no resolution in site. Although this location is super close to my house, id caution anyone to find another location to rent from until they get themselves together.

I honestly cannot say enough good things about this Enterprise location. I was in a state when I…read morearrived from the body shop, as my car had been badly damaged by a tire flying off an 18 wheeler that same morning. Zubin and Esther took such good care of me. Yes, there was a bit of a wait, but they were honest about the situation and I had no problem sitting for a while. (The World Cup was wrapping up and other Enterprise stores had evidently borrowed inventory.) I requested a large SUV to accommodate my son's car seat and equipment, and even with few options, they were able to pull off a miracle and find one for me. I ended up having a long conversation with both Zubin and Esther about the process with my insurance company and the entire rental and return policy. They are just the nicest people and truly made it all easy to understand. Lastly, there were a ton of people that showed up around the same time to pick up rentals, and they managed to get everyone set up and out the door in seemingly record time. It is worth noting that both opted to stay after closing hours to make sure everyone was accommodated. You certainly don't see this kind of customer service everywhere anymore! Moral of the story: You may have to wait a little bit, but it's for a reason, and Zubin or Esther WILL make sure you get a car.