Elk Grove Computer replaced my failed laptop screen. Good place to go when you need help. Fair and honest. Highly recommended for computer services. Dan read more

I took my laptop to Bill for repair when the hinge broke and cracked the screen, The computer then started acting up. After reviewing parts costs, he advised that it was hard to justify the costs of repairing it. I bought a new laptop and took it to him for him to transfer the hard drive to my new computer. He did the job flawlessly and the new computer runs now like my previous one with all my programs and data. Excellent job and a moderate cost. read more

This review is based on facts as I experienced them. My initial contact with the person at this business was very good. The person was pleasant and offered to examine my product for no charge. He diagnosed the problem with my item and that resulted it two solutions. I could have it fixed for a price or I could take it back. When I contacted hi the following week he offered to buy the broken item for a price. I went into this office to take him up on the offer but then I changed my minds and picked it up instead. While leaving I asked him if a part to fix it is something that I could do and get the part off eBay or somewhere. IN summary, he commented that he doesn't wan to put anymore time into my item, that I could go on the internet or something that he did it for free and could have charged my $85 to look at is and said all of this in a very stern voice and rather rudely. I walked away in surprised because I was going to give him lunch money ($20) for his efforts but because of his rudeness I just walked away. read more

I highly recommend! I've brought in two old laptops on two separate visits and was happy with the results! It took less than a week to fix each time. Thank you so much Bill ! read more

Here is my review of my recent experience with this establishment: I brought my laptop in for repair because my son poked the laptop camera and damaged/creased the plastic camera cover on the bezel. Aside from the damage on the lens cover, the laptop was functioning perfectly and did not have any other damage. On Tuesday, May 18, 2021, I dropped off the laptop to Elk Grove Computer Services to repair/replaced the cameras lens cover. During the check in process with the owner, I turned on the laptop to show him that the camera was blurred because of the crease on the camera lens cover. With the laptop powered on, we both saw that the laptop was functioning just fine. The owner instructed me to turn laptop off and that he will diagnose the problem on his own time. The owner said that he will provide a free diagnosis of the problem and proceeded to take down my contact information. The following day around noon time, he texted me to provide his repair quote of $30 plus $2.50 tax for camera and $85 for labor. I told him to go ahead and proceed with the repair of the lens cover. Later that afternoon, he texted me a picture of the laptop screen showing a vertical white line on center of the screen. He called and asked if I remembered if there was damage on the screen. I told him that there was no other damage aside from the camera lens cover and I reminded him that I turned on the computer at his office during the check in process and the LCD screen was not damaged in any way. He simply explained that he will order the parts to repair. He did not actually address what he was going to do about the screen. On May 28, 2021, I contacted the owner for a status update and he stated that the laptop was ready to be picked up. I scheduled the pick up on June 1, 2021. When I arrived to pick up the laptop and inspected it, I noticed that the lens cover was completely removed. Essentially, he popped off the camera cover on the bezel and the camera was not even replaced. Mind you, he charged me $30 plus $2.50 tax for the repair/replace the camera cover repair. In addition to not repairing the camera lens cover, he actually replaced the laptop screen and charged $150.00 without informing me that he was going to charge me for the repair of the damage that he had caused. In a nutshell, he broke the LCD screen, replaced it, and charged me for the screen. On top of this, when I insisted/explained that the screen was not broken when I brought it in initially, he said the lines on the screen was not showing any damage because the LCD was sealed and that my son broke the LCD screen. He explained that when he "unsealed" the laptop screen to inspect the camera, the LCD screen broke. I came to him as a honest customer to repair the camera lens cover. All he had to do was to replace the bezel/lens cover. Instead he removed the lens cover completely, left the camera bare, and charged me $150.00. He said that he gave me a discount. LOL. When I tried to reason with him by explaining that there was no damage on the screen, he took my laptop, placed it on the shelf behind the counter, and said "your laptop is here. sue me." To my regret, I paid him $150.00 for the damage he had caused and he did not fix the problem that I came to him with, which was to replace the camera lens cover. Instead, he removed the camera lens cover completely and charged me for the repair damaged LCD screen that he caused. I do not recommend this business to any one. read more

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I took in my gaming PC because it exhibited booting failure problems. I was afraid it might be a problem with the mother board, and Elk Grove Computer Services confirmed this was the case, with a projected repair cost of over $300. I asked for some time to consider my options, which the owner granted, so I left it there in the shop. After doing some online research, I decided to pick up my PC to sell for parts (it had 2 8-GB RAM cards and a gaming video card), so I called ahead only to communicate my decision. Over the phone, the owner offered to buy the PC for an amount much less than I thought I could get for these parts. When I arrived, my PC was not available immediately, because it was attached to another unit which appeared to be doing some sort of scan that the owner preferred not to interrupt. When he did disconnect the cords, he replaced only one 8-GB RAM card and was about to close the lid. I objected that I had brought the PC in with 2 RAM cards. He showed me his collection of RAM and said there were no other matching cards there. He offered me a slightly higher amount to buy the PC, and I said yes. I'm not sure whether all this confusion was a result of poor communication or dishonesty. Either way, I will look elsewhere for my future computer repair needs. read more

Bill is a great guy. He knows computers! Fixed my wife's slow computer in record time. I highly recommend Elk Grove Computer Services. Dave read more

My mother board gave out on my computer and I need my home computer! No worries, took it to Elk Grove Computer Services and the gentleman that runs the store, sold me a very nice computer for a very reasonable price. He even came by my house to install the computer and it runs beautifully. He doesn't make house calls, but he made me an exception, since I am brain dead when it comes to hooking up computers. I love my new computer and I thank Elk Grove Computer Services! read more

Elk Grove Computer Services - Hi, I am the Spider Goddess and I want you to step into my web at Elk Grove Computer Services, you won't be disappointed! - IT Services & Computer Repair Near Me - Elk Grove, California

Bill provided excellent service. He was very easy to work with. He understood what we needed and completed the all the work within a week! When we went to pick up the pc there he explained everything to my son, showed him that it worked and a few other things and just overall excellent customer service. read more

11/11/2020: Got my computer back today. Holy cow! My computer is sooooo fast now. The owner knows his computers and he always has a very reasonable price to fix it. He is knowledgeable and quick in getting the job done. I am very pleased with the results. Everything is working GREAT!! Thank you! read more

Elk Grove Computer Services - My wife Deanna. She is also very happy that the computer is working beautifully!! - IT Services & Computer Repair Near Me - Elk Grove, California

-was going to give me a tune up on my laptop without my consent. -when i asked for clarification and an explanation why he felt the need to do so. He called me and blew up on me when he misinterpretted that as an accusation -completely disregarded professionalism and respect over a false conclusion for the sake of his reputation -when he blew up on me, he acted like he shouldnt have been nice and given me a favor on the parts I needed when there wasn't any communication at all about it -was extremely rude and cut me off every time i was trying to clarify -when i clarified, then he turned it around on me like i was the issue and said he forgave me ?? -the battery was incorrect size -tried to mansplain to me things i already knew how to do with a laptop like closing it. read more

If I could give this man 0 stars I would. I gave him my laptop at the beginning of this year, 2021, and he originally said that it was going to be around $165. That was the cheapest quote I had gotten so of course I agreed. What he said was going to be a week at most took him until today to finish. I took my laptop in for a specific reason and he found something else that I was already aware of but it was not causing a problem so I had no brought it up to be fixed, but he took it upon himself to fix it without giving me the option to agree. He did call me and tell me that he found something else, but without asking me if he could, he ordered the part. He said that he would only charge me for the part because it was already open so there was no need to charge for labor. Fast forward a month and a half, almost 2 months, later he calls me saying that I can come pick up my laptop and he told me that it would cost over $200, about $260 maybe more. I went and got my laptop, everything was great. When I went to use my laptop to do my homework for school I notice some of the keys were not responding correctly. I let him know exactly what was going on, didn't hear back from him. I took it in the next time that I could which was that weekend, he wasn't there. While still at his office I called him and explained what was happening. He said for me to bring it back next week on Thursday and that his wife would come by to pick it up , he was having medical issues which is understandable. Thursday comes around I drop it off with the receptionist with a paper explaining exactly what was wrong. A week goes by, I hear nothing from him. A week turns into a month, still nothing. I finally call him and he tells me that he ordered the part and would let me know when it's done. Fast forward to June 16, 2021, I check in with him again he said that he's waiting on a 3rd part to come in because none of them have worked. That's 2 other parts that I had no idea about when he told me he would tell me when they came in. July 2, 2021, I check in with him again and he tells me that he'll keep me posted. July 23, 2021 I check in again and he doesn't respond. July 29th no response. He messages me on July 31, 2021 say "I am very sorry I will replace the computer to some other one very close to your by the 8/16 every 4 parts I ordered did not work to my satisfaction." I ask him what didn't work to his liking and he states "I got 4 keyboards and none work good for some reasons any way iam not gave on it thks." That was on August 3. August 30, I still hadn't heard from him so I reach out to him again. He gets back to me the next day and says "New part #4 will arrive thu and I am out till Monday for a several medical till Monday will try before that." Time goes on and its now September 15 and I ask him how the part went and he never responded. October 2nd is when I reach out to him again and he send me a picture of my open laptop telling me that he is going to work on it Monday night. At that point I was so tired of everything because it had been about 7 or 8 months since I brought it in. Something he said would take him about a week to finish took him several months. I tell him that I want my laptop back and my money back. He states that he will not give me my money back and that he will be charging me more for this extra work that he has put in. I tell him to go ahead and keep the money, but that I am not paying for anything else. He tells me that he has to go and I tell him that I will be back the up coming Saturday to pick up my laptop whether it is ready or not and that I will not be paying anymore money because he had told me that I would not need to pay and he has to stick to his word. I go to pick up the laptop and he tries charging me over $100. He began to raise his voice and interrupt me and my mother as we tried explaining things. It was not until we called the police to have them come and settle things that he said that he will give me back my laptop and that it was a nightmare. This man is completely unprofessional and extremely rude. I would not recommend working with him. read more

I have a laptop that burnt out several years ago. I needed to transfer my files from that hard drive to my current laptop. Went to Elk Grove Computer Services and my request was completed the same day. Fast and friendly service. Will definitely come back for future computer servicing needs. read more

I recently had my HP laptop serviced by Bill. He not only resolved the security issues but updated software and cleaned up the drive. This was a hand-me-down PC and needed some care. I found Bill to be professional and very thorough in explaining what he did and how to maintain the device. I will be seeing him again if I have any computer problems! read more

Elk Grove Computer Services is undoubtedly the best computer repair service in this area. Both of my computers crashed within two days. I called Elk Grove Computers and was told to bring them in for a free diagnostic test. When I arrived at their location, I discussed the symptoms and was advised that the two computers could be repaired, and the Dell would be ready in a couple of days. The Dell was a very inexpensive computer to begin with, so I told them that I didn't want to pay a lot to repair it. We also discussed the fact that I had purchased the Dell because the computer that I had in my classroom was in such poor shape, that I decided to buy my own system rather than deal with the school district. The next day I received a text message saying my Dell was ready to be picked up. The owner of the company stayed late and repaired my computer just in case I needed it in my classroom. I was extremely impressed. About a week or so later, I received a call about the other computer, an iMac 27". Based on what was happening with that computer, I had been expecting to pay over $1000.00 to have it repaired. Elk Grove Computer Service made all need repairs, and installed updated software for less than half what I was expecting to pay. In addition to great work on my computer, I can't say enough about how friendly everyone is at this location. If you want top notch, attentive service for an excellent price, this is the place to bring your equipment. read more

Just picked up my Wife's computer. It had a bad power connection on the computer and was running slow. Bill did a wonderful job from start to finish. His communication skills are excellent explaining everything what the laptop needed before he began working on it. Price was very fair and when I went to pick it up went through everything he did. Showed me old part (it was the incorrect part that another place put in) and the new part. Did a complete "tune up" and the laptop has never ran better. Bill does great work at a reasonable price. Highly recommend him!! read more

Yay! What a blessing this place is! If you have a computer or laptop, and need a tune up - try this business. We have taken our current tower there for a 'blow out' - just a good dusting was needed, and one of the cables was loose, causing a strange noise. Fixed for a reasonable fee and in record time. We have taken our notebook there to have it fixed and swapped out. They were able to rescue 10 years worth of my kids (digital) pictures on a Sony VAIO that was originally purchased in 2003. I was afraid those pictures were all but lost, as it crashed and would not start up from BIOS. (despite my attempts at fixing it). The hard drive was cleaned out and we ended up using it as a 'gamer' PC for my youngest. read more

I was extremely happy with the service I received when I needed my laptop scrubbed and re-loaded with Windows 10, security app, Microsoft Office, Google Chrome etc. He was able to complete the work within a couple of hours and thoroughly explained what he did, verified that everything I needed was installed and working correctly, and gave me some excellent tips to keep my computer in good form. He was very friendly and thorough and I was very impressed. I would highly recommend this company for any and all computer needs. read more

Do not go to this place. Most likely will rip you off. PC recovering or repairing shouldn't cost more than the parts itself. The fact one of the guy said he doesn't do replacement of CPU socket pins and pretended it was something hard or dangerous to touch. Lol I build computer and I know exactly how simple it is. It just that it take a while to order the CPU socket parts from aliexpress or ebay or else I wouldn't try to call this place . I suggest everyone look up how much each parts cost before bringing it here. read more

Found this place when looking for another place, of which the address was never found, nor did not answer the phone, nor replied to a message. Things happen for a reason, and the owner Bill is a one man shop, knowledgeable and reasonable by comparison to others. I feel he is honest, reliable and proficient. I would definitely recommend him for any computer issues. read more

Fast and cheap. Got it done same day.other places charge like over 300. This was a fraction of the cost.

Bill is awesome! I had stayed up all night putting together my computer for the first time and I must have messed up somewhere in the process because it just would not start. I dropped it off to bill in the morning and in a couple hours it was ready to go! Not only did he fix the problem, but he also installed my operating system and other drives all in the same day. Bill will definitely be my tech man if I ever have problems in the future. I highly recommend!! read more

Excellent service. Brought my broken hard drive in to Dennis and it was fixed in a day! All data recovered and drive working. Thanks Mark read more

I had gone in to fix my HP envy laptop, as it was not charging. I found his service very unprofessional and he ended up not fixing the problem and still charging me $160. He had all my personal photos deleted, and I am aware that I signed a waiver just in case this were to occur however, he didn't even fix the problem when he gave my laptop back. read more

Bill's Computer Recovery and Repair is AAAAAA+ from us. What a GREAT resource! Honest, Efficient and Helpful for sure. Support local biz!

This business not only repaired my computer but also recovered items that I thought were lost forever.

Great service at a reasonable price. Bill was able to tell me quickly what was wrong with my computer and have it fixed by the next morning. Great guy! I highly recommend calling him first. read more

Over the last few years, I have taken our laptops to Dennis several times. I have also felt completely confident in the quality of work to also turn to him for a work pc issue recently. I walked in expecting to drop off my work request and come back later when it was completed. He took a moment to interrupt what he was working on and briefly assess my request. He came to the decision that if I could wait a short time, he could complete the data recovery I needed so urgently for work during that time. He is my hero! The prices I have been quoted were accurate upon completion, in fact, twice it ended up being less. How refreshing to not have a surprise overage of an estimate once the numbers are totaled. When he has needed to outsource a repair or portion of a repair, he has always advised me of the fact. This is not uncommon in business although few companies disclose they are doing it. I highly recommend this business and will personally return for future repairs we need, as well as work issues. Thank you, Elk Grove Computer Repair for staying in Elk Grove and growing your business from your home to an actual store front. read more

Took my PC in and Bill did a quick diagnosis (bad hard drive). Easily explained my replacement options (same hard drive tape or SSD drive). I also asked for a cost to upgrade PC's memory which was quite reasonable. He had my machine ready a couple of days sooner than expected and it's running great now! Thanks, Bill!! read more

Excellent service, highly recommend. Mr. Nakieb is professional, courteous and pleasant to work with. Reasonable rates. Thank you!

Bill handled my repair quickly and professionally - at a very reasonable rate! I'll recommend him to family and friends who have computer problems! read more

Sadly, I did not have a good experience w/ Elk Grove Computer Repair. Wanted to support our town and go local, so I took a chance. I left my computer after speaking to Dennis and him promising me he could look at it that day. He not only didn't look at it, but contracted it out to be worked on. 22 days later I received my computer. Was so disappointed that during that time, his word did not equal the work. read more

I was pricing out mobile computer services when I called. The technician answering me got upset that I had a tentative appt. for a lower rate with a competitor. He tried to sell me a contract I didn't want. He was so rude that I finally hung up! I'll never try this service just on how rude they were to me. And I write html coding. I don't do hardware repair. read more

This business does not know how to repair Apple systems. We went to them for a replaced hard drive. We got it back and it still didn't work. We had to reformat the new hard drive and start from scratch. I cannot speak about PC repairs as we never used them from anything but our Mac. read more

Im a small business owner that cant afford to not have my computer working,hard drive stopped working thursday at 4pm and Dennis had it back to me the following morning!!! Great service and it cost less than Im used to paying read more

My hard drive crashed for my business computer. They replaced the hard drive, all the updates, and got it running on a Saturday just in time for taxes. They are very professional and thorough. I will definitely refer them to everyone I know. Great work and very knowledgeable. Thank you again read more

My daughter dropped my laptop and thr caused half of the screen to be totally black. I was able to drop my laptop off and he called me shortly after with an estimate. Pricing was reasonable and the laptop was finished when he promised. When I picked it up he even gave me a few tips to improve it's performance. I am very pleased with his work. read more

No contact from him for 3 weeks. Poor communication. Order the wrong memory, so he had to reorder it. Called him after 2 weeks, same story again, poor communication. He now tell me that he broke my screen installing it. I asked for a discount for it taking so long and because I was without a computer for so long. He says, I had to pay $350 for new screen. I told him that's not my fault, and if you thought you were going to have problem doing the job you should have declined it. He then texted me on Saturday the 1st of August and said it was ready. I told him I would pick it up on Monday. When I get there he tells me you were supposed to pay with cash. I told him this is the first I've heard of it. He then tells me I have to pay 4% charge to use my credit card. Now I'm pissed. I gave him my credit card he charged me $280. I took my computer and left. Not happy at all. I feel Bill took advantage of me. Delivered poor communication, and really needs to work on his customer service skills. I will not recommend Elk Grove Computer. Shame on Bill for try take advantage during this pandemic. Rex S. read more

I have taken 4 computers in to Dennis and his helpers. 3 out of 4 went perfect. There was a problem with one of the transactions but the way he handled it dictates 5 Stars. Sometimes the way a business handles a "bad" situation really shows you what a business and the owner is made of. Not only did he resolve the issue to the best of his ability he also wrote a personal letter explaining what went wrong, how he fixed it and apologized personally for the inconvenience. Everyone makes mistakes and the way the "mistake" was handled will keep me coming back to this business. read more

Elk Grove Computer Services has been servicing my computers since 2010. Bill, current owner was great to work with and got my computer up and running quickly! His skill and customer service are top notch. I had a very good experience, clear communication, good rates, and very professional. This is the go to business for the best pc repair in Elk Grove or anywhere else, hands down. Absolutely recommend Bill for your computer repair needs. Thank you Bill, you're the best! read more