I came here with a friend to rent a U-Haul truck to move some furniture. When I first looked this place up on the internet, I was surprised to see a "diving center" rent U-Haul trucks. There are limited trucks available at this location but it is a convenient location to pick up a truck if you live in the Elk Grove area and need to move. The truck has a flat rate and mileage is additional so it would be beneficial to be closer the pick up/drop off location. It is a smaller business so patience is virtue. read more

These guys are the same guys from 9257 Elk Grove Boulevard, Elk Grove, CA 95624. I guess they had to finally change locations because they got so many bad reviews. I rented a truck from them once just to move a couple of beds from my mom's house back to our house in Elk Grove. I thought they were the closest and returning it would be easy. Too bad I was wrong and the beginning of a nightmare. The truck they rented to me was big enough to do the job but incapable of doing it. Thank God the truck died just before making it to my mom's house. I called to tell them their truck died, but they basically said that since I rented it, it was MY responsibility. I had to babysit it or find some way to get it back to them. After giving up on moving that weekend, I decided to just limp it back, even though it sounded like the engine was going to explode at any minute. After an hour of driving it back to them, five miles, I finally gave this back to them. They didn't even try to give me a free rental to make up for their horrible rental. They sucked so bad I really wished Yelp allowed us to either post 0 stars or another symbol to warn other Yelpers! As for their Diving shop, I wouldn't want to venture a guess much less trust them with a life supporting breathing apparatus. Avoid these clowns at all cost! read more

RIP OFF ALERT!!!!! Picked up a truck at 3:45 pm for a one day rental. Customer service rep told me that the truck had about a quarter tank and to bring it back the same way?? Rep was too busy to do a walkthrough and had me pull the truck out of the gated yard...i received a call from the office a little before 3pm the next day telling me that the truck was due back by 3 or I would be charged another day...I told the person I picked the truck up at 3:45and their immediate response was that I picked it up at 3:25 and if it was not back by 3:30 I would be charged another day...um mm, ok...then why did you tell me 3:00 first? I set the trip meter and know that I put under 15 miles on the truck...my move was local and both homes were on the same street...I stopped and put $10.00 in the truck to be on the safe side...when I got to the yard...the rep told me that I had put 37 miles on the truck and that I was short on fuel. They ended up charging me $45 for fuel and charged me for fraudulent miles as well...the kicker is...they never put fuel in the truck...I was on the phone in the lot when the next customer rented the truck and drove away. The owners of this place are lying, cheating thieves...unless they have the last trucks in Sacramento I recommend going ANYWHERE else...I am disputing the charges on my cc. read more

There's not much to say about their business. The old man is very rude and not helpful at all. He's very bland and seems very not happy at all. He needs to do a better job. I could do a better job. No wonder why that place is dead. I rented a uhaul for 2 days. And the second day I called them saying I need another hour with the uhaul before turning it in. If I'm not mistaken 2 days =48 hours. I only had the uhaul for 32. When I returned it, the lady in there was very rude also. She charged me for 3 days instead of 2. They need to change there customer service, because I'm sure not recommending them. They dont deserve any stars at all. But the yelp app has to put some stars up Go to a different uhaul, any one besides this one on Elk grove florin and Sheldon. read more

I reserved the smallest utility trailer u-haul offers for my CUV on the u-haul website which says it was available at this store. When I showed up I waited patiently in their slow moving line. The older man running the Cash register was very tight lipped and seemed irritated to be dealing with people by his demeanor. When we went out into the parking lot he pointed out a trailer that was bigger than the one I reserved and said he doesn't know what u-haul is talking about there is no smaller trailer for as long as he has worked there. I later realized he charged me the extra price for a trailer I didn't want and quite frankly had concerns with using on my vehicle. Later u-haul sent me a customer service survey. This man had the audacity to call back and get loud about my response. I ended up hanging up on him, couldn't believe it! Terrible customer service I won't be back and not even sure if I want to do u-haul again after dealing with that! read more

Im the guy that came in for the truck on friday and told them I was going to yelpvto complaine. There were no other people in there durring the whole time. So I know they wrote this themselves to try and save face. I was called by christy to say I can get my truck at 12. I said ok. She never told me that I had one hour from that time to pick up the truck or she would give the reservation away. I was at Methodist memorial waiting for my grandmother to pass. I got there at 2 after she had passed and she said "after an hour its uhaul policy to cancel the reservation" I asked her to show me in writing where that was the policy. And then after looking at paper hopelessly she said "well I tell people over the phone" I was pissed and asked her why she didnt call to see if I was coming or coming late. The guy there "steve" said "when you order a plane ticket does the airline wait for you or call you" I said this is a rental truck not a plane. Then christy said she would call another location because " I didnt tell you that it would be gone after an hour" I was pissed. I made reservations on monday and got confirmation on tuesday. I asked her is this how they operate. She said" we are in the business of renting trucks not holding reservations" I called patty porter, distric manager for uhaul. And her assitant said she heard this before about christy and that location. So im waiting for a call on a full refund. In the mean time I went to florin uhaul and the girl there said "I get a lot of people from there because of them, you need to come to us. We are a corporate store. I never had someone make me feel so unimportant or belittled when I needed help. I provided my phone records to corporate showing christy made b o attempt to contact me after I didnt show up for my 12pm pick up time. Call me repeatedly? Really. Ask me I will show all my phone records as well. Again. There was no one in there when this all happened except myself, my wife and christy and steve. Horrible read more

rented a truck to move some furniture when i returned it the old guy complained it was too dirty and he was going to charge me a $50 cleaning fee even though it had the same dirt in it when i rented it, then when he finally took it back he complained he should still charge me a fee because it smelled like grease to him. (grease? are you kidding?) wood and glass furniture doesnt contain grease. a few days later i attempted to rent another truck from a different store and this old b#&*% had reported to uhual corporate i left the truck dirty and smelling like grease and i could no longer rent from them! I scrubbed this truck clean on my hands and knees the first time he complained about dirt, there was never any grease, the nice lady at the waterman storage uhual place called corporate and fixed the lies this guy made up. this old man is a thief and a scoundrel avoid this store unless you want to be billed the cost of a new uhual truck, i will never use this uhual store again. i almost thought twice about ever giving uhual my business in the future but the lady who fixed everything at the waterman rd store bought them a second chance. if you want a headache avoid this store. i wish i could give it minus five stars. oh ya he overcharged my credit card by $200 and it took 2 weeks to remove the hold. go here at your own risk read more