Wow, the great customer service and courtesy from the staff keep me coming back to this specific…read moreUPS Store. The staff are well trained and some of the most polite in any business. Respectful of the customer by addressing me as "sir." Gavin and Diego made a very positive impression. I was greeted right away and Gavin managed my transaction expertly and offered me a receipt. Other businesses could learn about customer service from this UPS Store.

Diego was very helpful and patient with helping me print some papers…read more Great location

Naveen was very helpful in explaining the process for me to obtain a new passport. He was even…read morehonest and recommended I go directly to an acceptance center as I had already completed the application myself. I will definitely come here for any future needs.

Great service, very convenient and super friendly, also if you need to renew your passport, he also…read moretakes pictures

Oh my goodness, Megan has been a life saver. I reached out to her the same day I needed to get a…read morenotary done and she was able to come to my place exactly at the time she said she'd be there. She's very professional and punctual and I couldn't have asked for someone better. She values her work and her clients. I will continue to work with her in the future for anything that I need notarized. Thanks again, Megan!

Responded very fast and flexible on appointment time. Fast, painless process. Could even bring a…read morewitness if needed. Highly recommend!

The staff are friendly and helpful. I've used the mail and live scan services here for years. It…read morecan get busy at times. Convenient location, lots of parking available.

Excellent customer service. Patient with my questions. To mail my second package so I will have to…read morecome back. But they help me prepare for my next visit and gave me ideas on the best cost and options for my package.

Very kind and helpful. We booked a last minute appointment for notary signing and she was kind…read moreenough to put us down after 5pm. For payment, she takes Zelle, cash and check. Each signing was $15. Fast and quick. Thank you, Yulian.

She was prompt and prepared. She reviewed the documents and took time to ensure we were aware of…read morepricing. She was friendly, nice and thorough.

I had foreign documents that needed to be notarized & thumbprinted. It was confusing as to what…read moreexactly was needed on my part due to language barriers and different country laws. Lisa spent some time with me explaining different notary certificates and provided examples that I could forward onto Japan and see which would suffice. Were able to get this done correctly the first time because of her suggestion. I spoke to 2 other notaries and was told "double check to see what exactly they need or nope we don't do that", which was not helpful. Lisa was great, and I wil recommend her to others from here on out She's a champ!

Very professional and easy to organize a signing with. She made my client's Notary appointment…read morehappen with ease. Would hire again!

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and…read moreNotary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair.

I had an excellent experience at The UPS Store thanks to Johnny. He was professional, friendly, and…read moreincredibly helpful throughout the entire process. He took the time to answer all of my questions, explained my options clearly, and made sure everything was handled quickly and accurately. What really stood out was his positive attitude and willingness to go above and beyond to provide outstanding customer service. It's rare to find someone who is both knowledgeable and genuinely cares about helping customers. Johnny made what could have been a stressful task simple and hassle-free. If you're visiting this UPS Store, I highly recommend asking for Johnny. He is a great asset to the team and deserves recognition for his exceptional service!

Every lawyer needs a reliable notary/process server and I was happy to find one in Sacramento. I…read morehad a rush job on a holiday weekend. Joey answered my email within minutes, others took days, he was reasonably priced, followed-up with important questions about instructions. A real joy to work with, there were even several late night exchanges that were critical to the service. Who does that any more!!!

Very personable and came out to notarize some docs for me. On time and thorough. Would use again.read more

If there's one thing that I find annoying, it's ordering something from Amazon and having to…read morereturn it for one reason or another. I recently ordered a replacement remote for our TV, and unfortunately, it didn't work quite as well as I'd expected. Having the needed info from Amazon, we took it in to FedEx on Laguna. The service counter worker, Juan, made the process quick and easy! We were in and out in less than 5 minutes!!!

The employee that helped me was so rude. I got there almost 15 minutes before closing to laminate…read more12 pages. He let me know by the time the machine warmed they'd be closing within 10 minutes. I did self laminating to try and speed the process. Once time to pay, maybe 6:07, I asked for a hole punch because it is a presentation. Well, he reminded me again they were now closed and needed to leave also. I asked "does this mean you don't have a hole punch?" He couldn't find it so I left with a partial product. I get wanting to leave but if a customer is at the end of the table purchase and just needs a hole punch this shouldn't be a make or break for a professional product. I won't come here again.

This UPS Store location is solid. There are times when it gets very busy randomly…read more The thing to note is that if you're doing Amazon returns, you can use the self-serve kiosk to the left of the main desk area. You would just scan your QR code and follow the prompt to pick up a clear bag to put your item into. Then it prints out a sticker for you to seal off the clear bag. You can get confirmation sent to you via multiple ways. They are also a Happy Returns center, but you can't use that self-serve kiosk, and would have to complete it with a staff member. Staff are cordial as mentioned by another reviewer. Plenty of parking here.

It was a Monday afternoon and I thought to myself this was the best time to get a LIVE SCAN…read moreFINGERPRINTING. I was thrilled to get it done. Got my form, my picture ID and went right in. The line was so long! The lady behind the counter said Mondays are their busy days. When it was my turn, the woman at the counter was multitasking and she said she's doing one right now with another. She asked me to patiently wait. She finally helped me and she was patient with me as well. It wasn't so bad. I was surprised the cost of Live Scan these days. Last time I had to do it was maybe in 2013. Today in 2026 it's significantly gone up. It's not UPS fault. The economy and the price to roll your prints and to send to the government are separate fees. It's best to go on their less crazy days. But the woman who did my live scan was extremely nice. She even thanked me and said my name. lol. The extra customer service demeanor made it worth while. I'll return. Forgot to take photos.