I had an excellent experience at The UPS Store thanks to Johnny. He was professional, friendly, and incredibly helpful throughout the entire process. He took the time to answer all of my questions, explained my options clearly, and made sure everything was handled quickly and accurately. What really stood out was his positive attitude and willingness to go above and beyond to provide outstanding customer service. It's rare to find someone who is both knowledgeable and genuinely cares about helping customers. Johnny made what could have been a stressful task simple and hassle-free. If you're visiting this UPS Store, I highly recommend asking for Johnny. He is a great asset to the team and deserves recognition for his exceptional service! read more

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and Notary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair. read more

I wanted to start with that I understand trying to upsell services, but I was only there to make two Amazon returns. After declining the offer of paying to repackage the box and the service to have them add more tape, I shouldn't be asked multiple times after to reconsider and how it may affect my return. There was cosmetic damage on the box with some denting but nothing that was a large tear or opening that will cause the contents to spill. So when the clerk told me that when they move and ship back the items it may cause it to tear, why is that my liability when we are trusting UPS to get our packages to their destination in one piece? read more

Siah at the ups store was so helpful with my Amazon return, he explained with my special return how to pack it next time. Great customer service! read more

If I could give this store a 0 star I would! Horrible customer service the worker was helping everyone over helping me and took me 25 mins to get one paper notarized. Would not recommend coming to this location. read more

Terrible experience. The employees at this UPS Store steal high value packages. I bought a high priced item through Amazon but decided it wasn't for me and initiated a return. The return option instructed me to drop it off at a UPS Store with no need to repackage, so I did, along with a few other Amazon items. The next day, I checked the tracking, and all the items except the high priced item were scanned and on their way to Amazon. I called the store, and an employee told me, "Oh, the more expensive items get picked up by a different vehicle." That's a lie. It was the same employee who scanned the item from me and had shown interest in it. Days passed with no update. I called again, and they said it wasn't there. I contacted Amazon, and after a couple of days, they refunded me and said they had handled the situation. I have no idea what that entailed since the employee is still there, but I wouldn't trust this UPS Store at all. They also can't park. read more

I'm told the store is privately owned, I was charged $1 for ONE piece of packaging tape.

I had this location print out menus for my restaurant, they were fast, super friendly and I definitely saved a bunch of money going this route, I definitely got my money's worth! I printed my menu on Jan,21 2026! Kavish and Anthony, the two gentlemen that helped me and deserve honorable mention ! I highly recommended this location specifically! read more

worst place ever they stole my dyson & amazon return and now ups or dyson wanna be responsible for this i have contacted both of them and no one its taking responsibility about this! it was an expensive item too so please stay away from this place! i see another review about the same problem! read more

I'm not surprised to see all the other negative reviews about this UPS store, desperately trying to up-sell services. I don't leave many reviews, but the Linus Tech Tips from Temu looking clown deserves this. Look up Linus Tech Tips on YouTube and you'll know which employee I'm talking about. Here's what happened: I came into the store to return an Amazon package that said box needed, no label required. Simple, just like the hundreds of Amazon packages I've returned in the past. The clown behind the counter proceeds to tell me that the box I have isn't adequate. I said, "It's the same exact box Amazon used to deliver the item". He says, "where's the old label?", I turn the box around and pointed to the area where you can tell a label was removed. He then changes the subject and says it's so easy to get reimbursed by Amazon on packaging, and offers to package and box up my box. He goes to say that he can tell the box will get destroyed in a second, because he has 100lb packages that they're going to throw on top of it, that it's not going to survive. I asked him, ignoring all of the BS he's spewing, "So you're saying you can't take my package?" And he goes "There's a reason we partner up with Amazon and it's because we can help you package it blah blah blah it's so easy to get reimbursed..." I said "okay, Nevermind then" and he tried to be snarky by yelling out "Have a nice day!" When I left. I drove down the street to the UPS store on Gerber and they simply beeped my QR code and happily slapped a label on the box and off I went. It didn't need to be that hard, now does it? Linus Tech Tips from Temu, just do your job, quit trying to upsell stuff with your BS. read more

I've been in eCommerce for over 12 years and ship hundreds of packages monthly, so I know my way around shipping policies. However, my experience at this UPS store was beyond frustrating due to their predatory sales tactics. They outright rejected my perfectly good reused boxes, claiming they were "not suitable for shipping." These were sturdy, clean boxes that are perfectly find to use. It's not some old teared up falling apart boxes. The employees here insisted I purchase their overpriced boxes instead. It felt less like a shipping service and more like a hard sell at a retail store. Unfortunately, they would not budge so I had to take my UPS packages up the street to the Gerber location and they took my re-used boxes with no issues. I've since started dropping off all my UPS packages at the Gerber location with no issues. They take all my boxes regardless if they are reused. read more

Nothing is free. I guess I should have known better so I'm just going to blame myself. I will warn others if you have any kind of return it has to go in a box. If you have no box it will cost $8 great . Luckily I had a box. I asked for tape for my box another $8 so at that point I told the guy I'd come back because I'd be spending more money trying to return the item. A very nice lady came out and offered me to use her tape because like me she too thinks it's ridiculous. We still have kind ppl in this world. There is hope!. Thank you to the sweet lady who gave me a few pieces of tape and helped me tape up my box. By the way returning with Amazon at Kohl's is so much easier and convenient, they will print out the label and do the packaging for you !! Amazon/kohls W UPS L big big L lol Also all return packages are sitting in the lobby with easy access with one person behind the counter. It's so easy for an employee to be distracted with many customers for someone to walk in and grab a box and go. It would be much secure to put the packages behind the counter. At Kohl's they scan your label. So even if the packages are not secured at least you know the return has been scanned and accounted for .. Again big big L for ups store. read more

The UPS Store - Just returning some items - Shipping Centers Near Me - Sacramento, California

Anthony refused to help me with my returns even though the store is completely empty and there are just a few employees sitting there chopping it up in the back. read more

Scam, came here to drop off my package, agent said it must be in a box. In what part in my return label I need to put it in a box. Never coming back here. And you see other people scanning their items putting it in a bag and dropping it off. read more

Trying to sell me 25 dollar shipping box to return my $35 plastic toy that's in orginal Amazon's packaging. Then charging me 2 dollar for inch of tape . read more

I had no issues with this location. Good and fast service. The staff is always nice and willing to help.

I work at a care home and often take my patients' amazon packages for returns. UPS locations have the self-service kiosks to make this seamless. This is now the second time I've come to make bulk returns and twice now I've been lectured by one particular worker. It's a short blonde man, and he nitpicks whether or not if you use the clear bags or original amazon packaging. I've gone to other UPS locations that allow me to simply paste the label on the original packaging and I've always done this simply to save paper. Twice now, this worker makes statements that sugar coat your mistakes such as "ma'am did you look at your QR code? look at it. no. look at your QR code". If you have to repeat your instructions more than two times, I think it's pretty obvious i'm confused! He was trying to get me to look at the "No box no label" signage under the QR code (which is in small print and no one looks at that lol). So he says "see that? see how it says no box no label?" like i'm 5. So today, I came prepared and brought no original packing, but of course now the signage has changed and you DO NEED your original packaging and you DO paste the label right on it. So he takes my items and tries to sell me boxes to put it into. Like no! I will go home and fish out the original boxes/bags. You can tell he's the eye roll of his coworkers. Clean area, everyone else is cool, simply just him that made it an annoying experience twice now. read more

They where the greatest help. They help many times have been at there building. One of the staff helped me with several of my packages.

THE BOX I MAILED HAD HOLES IN IT & PARTS OF THE BOX WAS MISSING WHEN IT ARRIVED AT ITS DESTINATION. The staff said the box would be put onto a different box but this didn't happen. Seems as though someone tore the box open b/c the contents listed games and a game console. I sent 2 other boxes listing the contents as clothes/shoes only, and nothing happened to them. At this time, I will not chose to ship anything else by UPS. read more

The UPS Store - Shipping Centers Near Me - Sacramento, California

Horrible customer services. They don't always honor Amazon return policy and ask customers to buy boxes and other shipping items.

Came in today to mail off a letter, do an Amazon return and a dept store return (FedEx return but I wasn't thinking and grabbed all my stuff.) Siah kindly pointed out that one of my returns was for FedEx and we both laughed because I get the UPS and FedEx mixed up. He showed me how to use the Amazon kiosk to save time. And then he processed my letter for mailing. Siah wasn't bothered that I had so many transactions to process and was patient with me. Thanks, Siah! read more

Customer service here is impeccable. Scott has built an excellent team with D and Kavish. I've had a mailbox here for years and my packages are always safe and secure. read more

This UPS store is inconsistent. They have too few employees for their traffic. The staff is always friendly, just over worked. I was in today to drop off a prepaid envelope and was in there 10 minutes. I come to this location because of its location, but may travel further down Calvine in the future. The best aspect of this store is that when you do get to the front of the line the staff is eager to help and generally efficient. read more

I've been coming to this UPS store location for years! From the time I've lived close by, to now living on the other end of Elk Grove, this is still my preferred UPS store. I typically come in for my Amazon returns, but have utilized other services such as faxing documents and purchasing mailing supplies. For some reason, this location has never been busy when I come. The few times there has been a line, the workers have been quick and efficient, and waiting has never seemed like a drag. Scott has been the guy and it seems as if he ALWAYS genuinely enjoys his job. Always a good sense of humor and great attitude -- one of the reasons why I feel comfortable coming here. Not sure why this place has such low ratings, but I would absolutely recommend this UPS store location for the quick services, great customer service, and quick in-and-out for Amazon returns. read more

I now know my mail is safe from thieves. Customer service is great & staff is friendly, especially manager, Robin

I was treated with the best customer service possible. The person who helped me was named "D". He had a great attitude and communication skills. He even had very good music in background. The music I heard was very neutral yet positive unlike some other places I went in the neighborhood where it clearly had profanities in the lyrics. I highly recommend this location. read more

Every time I am here in the late afternoon, I am helped by a super friendly Associate named "D". This guy is amazing, even when it seems like he is juggling the whole store by himself. I've seen him move people in and out with a breeze. Though there may be other locations closer to my house, I know I can come here in the afternoons and get any help I need super efficiently whenever "D" is working. read more

Workers there always try to up-charge you. Make you pay to repackage amazon boxes when no other UPS store requires that. Wouldn't let me send unless I use thier boxes. Went to ups down the road and they accepted boxes no hassle. read more

They have a great crew working there and are extremely helpful. I'd highly recommend this place.

Something must have changed since all the negative reviews because my experience was the complete opposite. I had a very heavy box I needed to ship and me and daughter were struggling to get the door open and they came running over to help us. They placed it in a dolly and at that point realized my box was too flimsy for the weight and would probably bust open in transit. They got me a bigger box and even helped me transfer all 300 pieces from one box to the other. They went above and beyond to help me and make sure my items were going to be secure. As for masks, every single employee had one on properly. I was nervous coming here based on reviews of rude customer service but I was pleasantly surprised and overall very satisfied with my experience. read more

I've had no problems with any worker, except the young gentleman with long hair - who talks a lot. I've gone twice & he has assisted me; the 1st time, the issue was the tape (I had to buy a whole box - it cost me more than the return). The 2nd time, the box needed to be "packaged correctly" according to him (they would also charge me more). I decided to take my package to Gerber Road & I had no problem. I will probably not be coming to this location anymore if that same guy is going to assist me since it seems like he is trying to make us pay more than we should. read more

I always appreciate the conveniences of a UPS store and this location didn't disappoint! I needed to renew my passport, and was happy to find out that I could have my official photo taken on the premises, and then to have all my completed paperwork placed in the correct envelope recommended for tracking purposes, complete with preprinted address labels. Tarah was on staff that morning who was extremely helpful in assisting me. I couldn't help but feel a little stressed when it came to getting my renewal information to it's official locale, especially in this day and age of mail and identity theft. But she made sure that I would be able to track my USPS mail on line with the given tracking number. After having to wait for the weekend to pass, and a holiday Monday, I was able to make sure that my mail arrived at it's destination. Several long weeks later, I received my official passport. My only disappointment was that my passport photo came out terrible because I wasn't allowed to smile. They let me smile on my last passport photo! She didn't give me an opportunity to have another one taken. Now I have to live with this awful mug shot of me looking old, stern and sickly for another 10 years! read more

Right next to my house so it's a plus ! In walking distance !!!! Every time I come to ship it's good service . I send letters and also ship Buisness items . It's always a great experience! I see a lot of bad reviews but people should be more patient!! Nobody wants to work now days , many stores are short staffed . read more

Great customer service!! I just had to drop off package and everything was super fast and the guy started conversation and was really polite and nice! read more

DO NOT RETURN AMAZON PACKAGES HERE! Young lady tried to tell me I needed to buy a box for a an Amazon return when I specifically chose no box or label needed for return. She tried to sell me a $27 box I said oh no. So I took my return to another UPS down the street on Gerber Rd and they took my return with no box needed and no problems. Please save yourself the headache and go somewhere else. They obviously don't know what they're doing here and need more training. Ripping people off like this is a damn shame. read more

I always have a good experience and service at this location. Before, there could be a longer wait every now and then for all services but now with the new Amazon return kiosk, that specific return process is much faster. The kiosk was extremely easy to use and I appreciate the staff still guiding me through the process. I mainly go to UPS for amazon returns so this is great! read more

This location has amazing management and staff. Super friendly and helpful. They are also efficient - definitely needed for those long lines that can happen at times. Been using their services for years and this particular location is the best I've visited. read more

This UPS store is around the corner from my house so I come here often. Everyone is always helpful! Today I came in to return a couple of things and the gentlemen took his time to show me how to process the returns myself. He was so kind and patient. I highly recommend this place. read more

This is my go-to spot for all my UPS packages and shipping needs. Long time worker, Scott, and the rest of the workers have always been helpful. Knowledgeable in all that they do, they recently added a self-service drop off machine. This is definitely a benefit for me, as I only need to typically scan in my packages and get a receipt. Being that I always come during my lunch, getting in and out is what I need and this helps! Thanks read more

Scott was very helpful and professional at helping me get my finger prints done. After going into another UPS store and messing up my fingerprints Scott was able to get it done quickly. read more