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    ELK Mechanical HVAC

    3.0 (2 reviews)
    Closed • 7:00 am - 5:00 pm

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    Superior Heating, Air Conditioning & Electrical - After Gravity Removal

    Superior Heating, Air Conditioning & Electrical

    (5 reviews)

    I'm writing this review as a strong warning--do not hire Superior Heating & Air under any…read morecircumstances. We had worked with Superior for years without issues under the old ownership. But under new management, the company has completely fallen apart. We hired them to handle HVAC, plumbing, and electrical work for our basement finish, and the experience was an absolute nightmare. Here are just a few examples: 1. Multiple Failed Electrical Inspections Superior failed their electrical inspection twice. After the second failure, they tried to claim it "wasn't in the scope of their work" to correct the violations--thankfully, the electric inspector disagreed. 2. No Hot Water for an Entire Weekend During a Friday afternoon electrical job, they cut power to our water heater and left without checking their work. We had no hot water for the entire winter weekend. Best part - zero apologies. 3. Lazy, Substandard Workmanship We paid them to move a toilet rough-in. They poured the concrete back unevenly, leaving us unable to lay flooring without additional work. When I asked them to fix it, their response was: "We're not flooring guys--we don't have to lay cement flat." 4. Shower Door Bait-and-Switch They agreed to install our shower door and confirmed the model I texted them in December. Then in April, after the return window had closed, they backed out--refusing to install it and refusing to credit us for the work we had to outsource. 5. Lighting Errors and Surprise Charges At the start of the project, I showed the electrician exactly where I wanted lighting--he raised no concerns. During an electric inspection, we found that seven requested lights were never installed. When I raised the issue, Chris gave me a hand-drawn floor plan I'd never seen before, which didn't even match our actual basement layout, and claimed that's what the quote was based on. Then they billed us over $1,000 for the "extra" lights. When I pushed back, Chris shrugged it off with: "Well, someone should have shown this to you." 6. Suspicious, Incentivized Reviews Since the ownership change, Superior has been offering $25 gift cards in exchange for 5-star reviews. This should be a red flag if nothing else--trustworthy companies don't need to buy praise. And sadly, these are just the highlights. There were many more problems I didn't bother listing. Bottom line: this company is incompetent, dishonest, and completely unaccountable. Save yourself the stress--stay far away.

    I am so impressed with this company! Superior has become my "GO TO" company for PLUMBING, HVAC &…read moreELECTRICAL! Ever team member is highly skilled and so very polite! SUPERIOR IS TRULY SUPERIOR! Thank you!

    Joel Smith Heating & Air Conditioning - Team Photo

    Joel Smith Heating & Air Conditioning

    (11 reviews)

    I had a FANTASTIC experience with Joel Smith HVAC! We have had heat issues in our house since it…read morewas purchased and in the process of finishing our basement we decided to call in some professionals to see what could be done. I believe when the home was built the lowest bid was chosen for the install and it really stood out to a few of the people we called to get estimates. Curt was extremely fast to respond and genuinely listen to my concerns. We did a pretty large rework of the HVAC system in the house and I was offered exactly what I asked for in different variations based on the price I was comfortable with. We didn't want another version of the cheapest possible install we could get. I wanted rooms that were comfortable for my children. In the end we elected to go for a dual zone setup. Dusty and Preston were punctual, had great communication about arrival, and really were the definition of a family business. They worked extremely hard and seriously took no short cuts. My 3 year olds favorite part of the day was giving pictures to her new friend Dusty. If you want a tl;dr; It wasn't our cheapest bid or the most expensive. I was offered options I was unaware of but I was never "sold" on anything. Every point of contact in the Smith family was fun and professional. There was a genuine pride in their work and the final results showed. I was listened to, and currently on a cold September day am comfortably working in what used to be a very chilly room. It's extremely hard to find a good honest family business these days. Companies like this deserve patrons or customers will only have massive conglomerates left. Thank you Joel Smith HAVAC, I hope to be able to keep doing business for years to come.

    Excellent service and honest advice. I've used Joel Smith Heating & Air Conditioning countless…read moretimes both personally and we've referred them to many satisfied clients. You will not be steered wrong using Joel Smith Heating & Air Conditioning. Richard W. Bandimere Keller Williams Classic Realty Broker www.TheBandimereTeam.com

    ELK Mechanical HVAC - hvac - Updated September 2026

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