Based on my repeated experiences as a patient, I believe this facility demonstrates a systemic…read morefailure of patient care, continuity, communication, and medication management, creating unnecessary and dangerous risks to patient health.
Since establishing care under Emily Browand, APRN, I have seen her only twice. She is routinely unavailable, and I am repeatedly reassigned to different providers without notification, consent, or communication. This lack of continuity is compounded by unanswered messages sent through the patient portal, leaving me without guidance or timely responses regarding critical aspects of my care. I ask plainly: Where is the commitment to patient safety and patient-centered care?
Most alarming is the repeated mismanagement of my Cabenuva treatment, a medication with a strict administration schedule that is essential to maintaining therapeutic effectiveness and preventing resistance. I have been on Cabenuva since its initial release and am fully knowledgeable of the required treatment timeframes.
I received my injection on September 27, yet my next dose was not administered until December 6, placing me significantly outside the recommended dosing window and out of compliance.
When I questioned this deviation--appropriately and proactively--I was met with dismissiveness and attitude, as though advocating for my own health was inappropriate.
This delay was not caused by me, but by failures in scheduling, provider availability, and medication coordination within this organization.
The situation escalated further today. I had a confirmed appointment at 2:00 p.m. for my injection. I was contacted and asked to arrive earlier because:
Emily Browand was again unavailable, and
Dr. Cade was leaving early.
I rearranged my schedule--despite having three other medical appointments the same day--to accommodate the clinic's request. After arriving two hours early, I was informed that no one could locate my medication, and I was told I would need to reschedule.
This is unacceptable.
A healthcare facility that administers specialty medications should never be unable to account for a patient's prescribed treatment--especially after confirming an appointment and requiring the patient to adjust their schedule. This represents a critical breakdown in medication management, internal communication, and basic standards of care.
At this point, this is no longer an isolated incident but a pattern:
Lack of provider availability
Failure to communicate with patients
Missed or delayed critical treatments
Disregard for established medication protocols
Indifference to the real health risks imposed on patients
These actions have put my health and life at unnecessary risk. No patient should have to repeatedly fight to receive medically necessary treatment or worry whether their care team is capable of safely managing their treatment plan.