Today was the first time in a few ER visits I actually felt like I was bothering ER staff at their…read morejob. Came in between 1:15-1:30pm. Super busy day, and I could tell based off the parking lot alone. I walked in with my mother, who is visibly not well, and the receptionist working was absolutely terrible. Horrible attitude. Just uncaring, not polite whatsoever. Very blunt and rude with her questions, had a scowl on her face, and looked irritated as my mom is giving her information. I, mistakenly, mentioned "I'm not sure if you know, but there's a wet puddle on the floor". Mid sentence she rudely cut me off, "I know. Someone's coming. We see it". I said, "ok, sorry to bother you at work". Walked away. Triage nurses? 10 gold stars. I acknowledged their stresses, and they were absolute angels. Once we were able to get a room, we waited. Understandable given how busy they were. When the ER doctor came in he was TREMENDOUS. While I'm sure he was over the day he maintained great bedside manner, looked us in the eye, patient, and super caring. 10 stars for him. The CNA that came in before him was also super nice, and patient. The RN? lol RUDE. Seemed annoyed my mom was asking questions, and just flat out annoyed with people breathing it felt. Between the receptionist and the RN, the tension and annoyance was so palpable I felt uncomfortable being someplace where people are supposed to be professional. Again, I get being stressed out and with Dr Google, I totally get the frustration.. human moments are forgivable, but this? Never again. The ONLY reason I gave this 2 stars was for triage, the CNA, and the ER Dr. They were actually really nice given the circumstances. I typically don't do reviews often, but this was enough for me say something. I plan on calling the feedback line as well. I always talked about how great St Luke's is, but after today it's not likely I'd recommend their care again.I

My experience with Dr. Andrew Lewis and his office has been one of the most alarming and…read morefrustrating interactions I have ever had with a medical provider. On multiple occasions the office called in the wrong prescriptions despite me clearly stating the medication and dosage and having the staff repeat it back to confirm. These errors happened more than once and demonstrate a level of disorganization that is unacceptable in a medical setting where accuracy is critical. The most concerning issue involved a prior authorization for a medication that is essential for my health. I was repeatedly told by Dr. Lewis and his staff that the prior authorization had already been submitted to my insurance company. After waiting nearly two months with no progress, I contacted my insurance provider directly. They confirmed that they had never received any prior authorization request from this office at any time. Nicole, the "account manager," also refused to escalate the situation despite being told that this medication is medically necessary. I was told it could take 4-6 weeks just for the office to send the prior authorization, which does not even include the time it would take for insurance to review it. For patients who rely on critical medications, this kind of delay is not just frustrating... it is extremely dangerous. Being repeatedly told that paperwork has been submitted when insurance confirms they have received nothing raises extremely serious concerns about the office's administrative practices and communication. Because of these issues, I will be filing a formal complaint with the Idaho State Board of Medicine so that this situation can be reviewed and investigated. Patients should never have to chase their doctor's office for months just to find out whether something as basic as a prior authorization was actually submitted. Based on my experience, I cannot recommend this office.

This review is specifically for Dr. Bridges. She's awesome!…read more It's so nice be listened to, heard and given the courtesy of direct and clear replies to questions. Spine surgery is a big deal. I've had two consults before where the doctors pretty much said "here's what you need" and then just expected me to do it without questions, research and serious consideration. Dr. Bridges is the opposite. She flat-out said high risk, gave me real numbers on complication rates, discussed options even if it wasn't in her wheelhouse and referred me to someone who specializes in an option I want to explore. No detectable ego which makes her more credible in my eyes. I'm well aware weight is always a factor in surgeries and since my colon resection and the unexpected consequence of the high carb post op diet, I'm all too aware of my current size. i don't sugar coat it. She doesn't sugar coat it. Need to keep this stuff real. She wasn't rude, just matter of fact. I really appreciate that. Quick digression: She told me that because I would be face-down during surgery and I've got a bigger belly than usual, that pushes all the blood up towards the spine and can make me bleed more. I hadn't even thought about that. Only airway and anesthesia. Makes sense but I never even thought of it. So, I left with an X-ray order for both hips since my recent trip to the ER it's unclear if I had severe hip pain because there's something wrong with my hip or if it's an extension of the spine problem. (duh, wonder why ER didn't do that?) Also got referral to a doctor who specializes in an option that I researched to see if it's even viable for my injury AND a referral to Salt Lake because they have more advanced equipment to handle how complicated this is and I might need to go out of town. If I have to go to Salt Lake, I wish Dr. Bridges could go too and make sure some jackass doesn't get stupid on me. I have pretty much had my fill of doctors and trust is hard to come by.

I would be sure to ask about pricing before you go the this ER. 1300 charge, just to go to the ER…read morefor a wrist injury, not including the nearly 2000 dollars for 2 X-rays. No doctors, all physicians' assistants, at the ER!Started at urgent care, but the nurse was in charge of taking the X-rays. The nurse expressed concern about being able to get the X-rays done. Okay, you're clearly not trained to do this role. Instead of focusing on saving money by having lower skilled employees doing the job, give quality care, with appropriate staff. I never would have gone to the ER if the urgent care staff was appropriately staffed, with an X Ray technician. I didn't want to have my family member endure extra pain, and additional X-rays, if the nurse couldn't correctly take the X-rays. Clearly an administrative problem. Staff was kind. I'm hoping they do the right thing and adjust the charges. Any charge should be attached to a service provided, not just you went to the ER and saw a Physician's assistant for less than 10 minutes. Ridiculous! Make it right, St. Al's.

I went to Terry Reilly, after some years of not having any labs drawn. The clinic was clean and…read morestaff were polite. I was impressed with the overall experience, Delores was kind and took the time to explain things and provided me with printouts related to my labs. When my A1C results came back she called me to tell me about them and answer questions.

One Star - Disrespectful Behavior Toward Service Animals and Clients…read more I visited Terry Reilly for medical care with my trained service dog, who helps monitor my blood sugar. During my visit, I briefly parked so I could address my health needs, and my dog let out a single bark--nothing aggressive, just part of her alerting behavior. Nicole, the woman at the front desk, immediately told me, "Service dogs don't bark," and insisted I leave. This is not only incorrect, but also disrespectful and dismissive. Service dogs can bark if it's part of their trained response to a medical issue. Nicole's attitude made me feel unwelcome, judged, and humiliated--in a place where I expected care and support. Her tone was cold, and there was zero understanding or effort to accommodate someone with a disability. I left feeling worse than when I arrived. Terry Reilly should train its staff in ADA compliance and disability sensitivity. We deserve better.

Stay away from the breakfast!! The breakfast is old and nasty. I was at VA today at 0800, the…read morepharmacy was not opened so I decided to have breakfast... big mistake. How they can justify feeding veterans such old stale, leftover food is beyond me. Add the Boise VA cafeteria to the list of one more thing that must be fixed at VA and fire the cafeteria manager immediately!!!

Let's start with beautiful grounds!!…read more Downside....sometimes parking can be a challenge....Tuesday is the worst for some reason. There is a parking garage which is safe. Parking lot on snow days is plowed. Cafeteria staff are very helpful and will make your choice of meal to your satisfaction. Volunteers are a plenty in the main lobby and will escort you to the area of appointment. Older buildings but well maintained. Care is top notch. Thank you VA.

Denette J. The Vessel One program was exactly what I needed…read more Fly in, get picked up, enjoy amazing accommodations, and then spend an entire day at Vessel with my husband (actually two days--he had a stem cell PRP treatment the next day for his neck and hip, which was incredible and deserves its own review). We went through more than 40 pages of blood work, brain health assessments, and a complete body scan--including bone density, muscle mass, and more. Then came the most important part: having a plan. I spent 90 minutes with my provider reviewing everything and starting my personalized optimization program. I waited to write this until I could truly feel the results, and just a couple of weeks later I can honestly say I've noticed improvements in almost everything--joint inflammation, energy, libido--you name it. Vessel is the real deal.

Fantastic customer service and knowledgeable staff. Glad I made the decision to join them.read more

Not a bad place, even if they occupy the lot of my former favorite restaurant - Raydean's. Setting…read moremy grudge aside, I have had mostly positive experiences here. I get in easily, usually weekends, and the girls here always made me feel at ease. Dr. Vania was one of my Doctors before she moved here. Yes, there are some limitations. My nurse practitioner didn't have a clear answer for a peculiar problem, and referred me to my "Primary Care Physician" as defined by my insurance. They tend to push pharms/medications first, and alternatives last - or not at all. Would be nice if they referred patients for massage or chiropractic. B.T.W. I am a licensed massage therapist.

I spent 150$ for them to tell me to go to the ER for a sore throat. Biggest waste of my time and…read moremoney I've had in a while.

Unprofessional nurse, Paul. He was was rude and arrogant…read more After more research, he claimed I needed things I didn't. He went on and on. Telling me how my contacting things would kill me. Scared me to the max. And, for a trip to Uganda and South Africa he gave me an estimate of 4,440.00. No stars would be my rating.

DON'T GO! I was nervous about being able to get the vaccines in time for my trip to Africa so I…read morewent to the Boise clinic. Paid an exorbitant amount of money! My husband went to St. Luke's and paid nothing. It is a scam!

Everyone was professional and happy. Which makes for an enjoyable experience. If I ever need…read moreanother operation Treasure valley hospital is the one.

Tucked away in a nondescript area (bigger cross streets are Emerald & Maple Grove) ... is a lovely…read more***physician ran*** hospital. I had exceptional care here during my heart loop monitor procedure. (Also known as an ILR). I had the newer (bigger & longer) Abbott version inserted... so not only did I have my heart Dr & dedicated nurse the whole time, there was also 2 Abbott Lab medical reps & even an additional medical staff member during most of the procedure. They handled my ridiculous level of allergies & autoimmune challenges fabulously & because of the perfection of all involved- I healed quickly & fully... flying out on a family trip just a week later. Now my insur is fighting on paying the bill, but that's the jerk insur co, not this fab hospital. I'd absolutely go here again if needed!

This clinic in Wilder, is SUPERB from the entry to the exit. This is probably the cleanest medical…read moreFACILITY I have ever been to, cleaner than our primary care, and the area hospitals. The staff is top notch, friendly and professional from the reception counter to the exam room. We always get our phone calls answered within 2 - 3 rings, get helped immediately when we walk in, and get called back almost always before we get seated. HOW good is that? For a small town, this clinic is by far the BEST business in Wilder. We are thankful the clinic is here, we have our regular primary care in Meridian but there are times we don't want to go that far, and because of this wonderful clinic we don't have to! Thank you.

From the owner: At the West Valley Medical Group clinic in Wilder, we treat our patients like family, providing…read moreconvenience and comfort close to home.