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    Elks Wound Care Center

    3.3 (3 reviews)
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    St Luke's Boise Medical Center - Roomy private quarters, 9 East

    St Luke's Boise Medical Center

    2.3(107 reviews)
    0.2 mi

    Today was the first time in a few ER visits I actually felt like I was bothering ER staff at their…read morejob. Came in between 1:15-1:30pm. Super busy day, and I could tell based off the parking lot alone. I walked in with my mother, who is visibly not well, and the receptionist working was absolutely terrible. Horrible attitude. Just uncaring, not polite whatsoever. Very blunt and rude with her questions, had a scowl on her face, and looked irritated as my mom is giving her information. I, mistakenly, mentioned "I'm not sure if you know, but there's a wet puddle on the floor". Mid sentence she rudely cut me off, "I know. Someone's coming. We see it". I said, "ok, sorry to bother you at work". Walked away. Triage nurses? 10 gold stars. I acknowledged their stresses, and they were absolute angels. Once we were able to get a room, we waited. Understandable given how busy they were. When the ER doctor came in he was TREMENDOUS. While I'm sure he was over the day he maintained great bedside manner, looked us in the eye, patient, and super caring. 10 stars for him. The CNA that came in before him was also super nice, and patient. The RN? lol RUDE. Seemed annoyed my mom was asking questions, and just flat out annoyed with people breathing it felt. Between the receptionist and the RN, the tension and annoyance was so palpable I felt uncomfortable being someplace where people are supposed to be professional. Again, I get being stressed out and with Dr Google, I totally get the frustration.. human moments are forgivable, but this? Never again. The ONLY reason I gave this 2 stars was for triage, the CNA, and the ER Dr. They were actually really nice given the circumstances. I typically don't do reviews often, but this was enough for me say something. I plan on calling the feedback line as well. I always talked about how great St Luke's is, but after today it's not likely I'd recommend their care again.I

    My experience with Dr. Andrew Lewis and his office has been one of the most alarming and…read morefrustrating interactions I have ever had with a medical provider. On multiple occasions the office called in the wrong prescriptions despite me clearly stating the medication and dosage and having the staff repeat it back to confirm. These errors happened more than once and demonstrate a level of disorganization that is unacceptable in a medical setting where accuracy is critical. The most concerning issue involved a prior authorization for a medication that is essential for my health. I was repeatedly told by Dr. Lewis and his staff that the prior authorization had already been submitted to my insurance company. After waiting nearly two months with no progress, I contacted my insurance provider directly. They confirmed that they had never received any prior authorization request from this office at any time. Nicole, the "account manager," also refused to escalate the situation despite being told that this medication is medically necessary. I was told it could take 4-6 weeks just for the office to send the prior authorization, which does not even include the time it would take for insurance to review it. For patients who rely on critical medications, this kind of delay is not just frustrating... it is extremely dangerous. Being repeatedly told that paperwork has been submitted when insurance confirms they have received nothing raises extremely serious concerns about the office's administrative practices and communication. Because of these issues, I will be filing a formal complaint with the Idaho State Board of Medicine so that this situation can be reviewed and investigated. Patients should never have to chase their doctor's office for months just to find out whether something as basic as a prior authorization was actually submitted. Based on my experience, I cannot recommend this office.

    Photos
    St Luke's Boise Medical Center - Getting ready for surgery

    Getting ready for surgery

    St Luke's Boise Medical Center - Room service breakfast with a special touch when they realized my mom was spending her birthday at the hospital

    Room service breakfast with a special touch when they realized my mom was spending her birthday at the hospital

    St Luke's Boise Medical Center - Breakfast menu in the ground floor cafeteria

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    Breakfast menu in the ground floor cafeteria

    Saint Alphonsus Regional Medical Center - Boise - 381 bed hospital with the latest technology and care. Very first Hospital established in in 1894 by Sisters of the Holy Cross

    Saint Alphonsus Regional Medical Center - Boise

    2.1(102 reviews)
    3.2 mi

    This review is specifically for Dr. Bridges. She's awesome!…read more It's so nice be listened to, heard and given the courtesy of direct and clear replies to questions. Spine surgery is a big deal. I've had two consults before where the doctors pretty much said "here's what you need" and then just expected me to do it without questions, research and serious consideration. Dr. Bridges is the opposite. She flat-out said high risk, gave me real numbers on complication rates, discussed options even if it wasn't in her wheelhouse and referred me to someone who specializes in an option I want to explore. No detectable ego which makes her more credible in my eyes. I'm well aware weight is always a factor in surgeries and since my colon resection and the unexpected consequence of the high carb post op diet, I'm all too aware of my current size. i don't sugar coat it. She doesn't sugar coat it. Need to keep this stuff real. She wasn't rude, just matter of fact. I really appreciate that. Quick digression: She told me that because I would be face-down during surgery and I've got a bigger belly than usual, that pushes all the blood up towards the spine and can make me bleed more. I hadn't even thought about that. Only airway and anesthesia. Makes sense but I never even thought of it. So, I left with an X-ray order for both hips since my recent trip to the ER it's unclear if I had severe hip pain because there's something wrong with my hip or if it's an extension of the spine problem. (duh, wonder why ER didn't do that?) Also got referral to a doctor who specializes in an option that I researched to see if it's even viable for my injury AND a referral to Salt Lake because they have more advanced equipment to handle how complicated this is and I might need to go out of town. If I have to go to Salt Lake, I wish Dr. Bridges could go too and make sure some jackass doesn't get stupid on me. I have pretty much had my fill of doctors and trust is hard to come by.

    I would be sure to ask about pricing before you go the this ER. 1300 charge, just to go to the ER…read morefor a wrist injury, not including the nearly 2000 dollars for 2 X-rays. No doctors, all physicians' assistants, at the ER!Started at urgent care, but the nurse was in charge of taking the X-rays. The nurse expressed concern about being able to get the X-rays done. Okay, you're clearly not trained to do this role. Instead of focusing on saving money by having lower skilled employees doing the job, give quality care, with appropriate staff. I never would have gone to the ER if the urgent care staff was appropriately staffed, with an X Ray technician. I didn't want to have my family member endure extra pain, and additional X-rays, if the nurse couldn't correctly take the X-rays. Clearly an administrative problem. Staff was kind. I'm hoping they do the right thing and adjust the charges. Any charge should be attached to a service provided, not just you went to the ER and saw a Physician's assistant for less than 10 minutes. Ridiculous! Make it right, St. Al's.

    Photos
    Saint Alphonsus Regional Medical Center - Boise - The Sisters are still active at St. Al's only they no longer wear the old robes

    The Sisters are still active at St. Al's only they no longer wear the old robes

    Saint Alphonsus Regional Medical Center - Boise
    Saint Alphonsus Regional Medical Center - Boise - Very first Hospital established in Boise Idaho by the Congregation of Sisters of the Holy Cross in 1894

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    Very first Hospital established in Boise Idaho by the Congregation of Sisters of the Holy Cross in 1894

    Elks Wound Care Center - medcenters - Updated July 2026

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