Very satisfied with my carpet installation. CG was my sales person and she was awsome from the very…read morefirst interaction which led to a smooth transaction start to end. Not to mention she got me a earlier appointment which worked out perfect for me. I would shop here again.

Terrible experience, ordered custom rug in May 2024, told 4-6 weeks. After 8 weeks started…read morecontacting salesperson who was incredibly rude with no answer other than wait. 3 months after that contacted by manager that in fact, rug was in but they had a problem with the border. No one ever mentioned any issue, offered an apology just left me hanging with a charge for a very expensive rug. Would never shop with them again, overpriced, no customer service, treated poorly by everyone in store like I was an inconvenience after spending hours picking out a rug. I purchased multiple flooring types from them previously and was happy but this time was horrendous. Will never return.

We worked with Chuck and had old flooring torn up and LVP, carpet, and bathroom flooring installed…read morethroughout our home. We can not recommend them enough! Wonderful communication...constantly in touch every step of the way! Answered all our questions (and I am one of those people with A LOT of questions)! Great price...had three estimates, and they beat everyone else by more than a little! Work done when expected! Friendly, professional, reliable, did exactly what we wanted, and great prices!! Can't recommend enough!

Really great experience! They have an excellent showroom with plenty to choose from (we were…read morelooking at luxury vinyl and tile options). The staff are very knowledgeable and helpful and are quick to look up any product you're interested in. They are a business we could trust especially in the age of unpredictable shipping delays. We really appreciated their service and will be back!

was super responsive until he did a job for me in a rental property. After he was paid i found…read moreout he didnt install carpet in the closets and used a very cheap thin pad and now wont answer my phone calls. Do not recommend using him

Excellent work great company I was please with their quick response to my requests. They were…read morefast and very careful to make sure the job was done right

After reading all the excellent reviews, I headed over to Barton Carpets today to shop for a…read moreremnant for our exercise room. I found exactly what I wanted for a great price! Everyone I met at the store was friendly and cheerful. When we are ready to install wall-to-wall carpets upstairs, I know that the first place I will shop is Barton Carpets.

I have send customer to Barton carpet for the last 5 to 6 years. And the respond I get from my…read morecustomer is outstanding. Great service, reasonable prices and professional staff. And that made me look great. Hi my name is Steve from Expert Handyman contractor Inc. We do Custom Kitchen & Bath, custom Trim work and Flooring. And I recommend Barton Carpet for all your flooring needs.

When installers say you're looking too closely when asking for a fix, it's time to examine…read moreeverything. My Family Carpet experience was good only with the sale and the carpet. Installation of over 230 yards in 4 rooms and 2 stair cases at a cost of over $11,000 was horrible where craftsmanship was needed -- seams, stairs and room transitions. In short, they butchered my front grand stair case with mis-aligned and improperly cut carpet and used staples that were left exposed. In other rooms, many seams were faulty, and all room transitions had ripples due to use of tack strips designed for concrete in front of and in addition to existing tack strips and bad cuts. The concrete tack strips aren't designed for wood floors and will pull if stretched too tight. They came back to a fix a few issues (hence the comment that I was looking too closely), but could not address the stairs or seam ripples that began to appear a bit later. After 1 month, I invited Mike - the owner - to come see his company's work. He agreed that not only were repairs needed, but the entire front grand stair case needed to be replaced. Thank goodness -- a good response as I had expected from Mike. After waiting 4 months and some prodding, they finally sent a guy who had over 35 years experience to remove the front stair carpet. His instructions were to return it to the shop so that they could use as a template for new carpet. Even this experienced professional agreed that it couldn't be used as a template because it was cut so bad. He said "all professionals know that old carpet cannot be used as a template - it requires careful measuring". In addition, I told Mike when scheduling this replacement, that I could not agree to having my front stair carpet removed from the house without having replacement carpet on site - especially before a holiday weekend. They never fixed the other issues either. At this point and fed up, I asked Mike to provide the carpet so that I could have it professionally and correctly installed. They agreed and within a couple days delivered 3 rolls of carpet -- unfortunately and -- par for their course -- 2 of the rolls were the wrong carpet and the third was just enough to do the steps but not enough to do both landings. Par for their course! Just so sloppy. We spent another $1,600 with a carpet repair company that specializes in fixing carpet installation issues - hence my knowledge of many issues that I had not realized with the original installation. Hence the results described below. When installing, their lead bragged about all the experience he had in carpet installations. However, here is what my carpet repair expert found: (Lesson learned -- years of experience does not mean they know what they're doing). 1. Used tack strips that were designed for concrete on my wood floors -- will not hold up to the stretching needed for heavy carpet such as mine. 2. Used double tack strips throughout all rooms and door ways -- not necessary and caused lumps and ripples in doorways. 3. Front stairs -- carpet runner was different sizes causing crooked and mis-aligned steps. 4. Staples rather than tack strips on the steps - making many of the staples clearly visible and not evenly holding the carpet. 5. Improper room transitions causing loose carpet and ripples because they never accounted for pile height differences between old and new carpets - leaving a tripping hazard. Transition wedges should have been used beneath the old carpet. 6. Seams where carpet was not properly glued down and beginning to fray. See the pictures below. If you buy from Family Carpet -- find your own installers or be prepared to spend 15% more for others to come back and fix their installation.

I have used this service 3 times now. Very reasonably priced. Friendly, courteous service and job…read morewas completed efficiently and thoroughly. Will definitely continue!