The Good and the Bad…read more
I came in during a late breakfast. The restaurant wasn't very busy, and most of the tables were empty, but many hadn't been cleared. The waitress could see I was waiting for a table, but instead of clearing one, she started cleaning a booth first. That wasn't a great first impression.
Once seated, there was another wait before I could even ask for coffee. When the coffee finally arrived, it tasted stale. Fresh coffee is one of the least expensive things a breakfast restaurant can provide. This isn't a deal breaker--things happen--but there's really no reason to serve customers old coffee.
Then I realized I didn't have a spoon. I got the waitress's attention and asked for one. She headed toward the back, stopped to cash out another customer, went into the kitchen looking for clean spoons, and eventually had to grab one from the counter. Something as simple as getting a spoon shouldn't turn into a process.
This brings me to the bigger issue: staffing and organization. Does the restaurant have bussers or a dedicated cashier? The waitress appears to be responsible for seating, serving, clearing tables, cashing customers out, and everything in between. That's inefficient and hurts the overall customer experience.
I also don't like the checkout process. The waitress asks whether the tip will be on the card and then enters it while you're standing there. Whether intentional or not, that can make customers feel pressured about tipping. I'd much rather see a dedicated cashier handling payments and phone orders so the servers can focus on their tables.
Now, the food.
The food was mediocre overall. The omelet was very flat rather than the fluffy omelet I normally expect from a restaurant. On the positive side, the hash browns and toast were perfect. The bacon could have been a little crispier, but I didn't specifically order it crispy, so I can't really fault them for that.
Then there's the price: $21 for a cheese omelet, hash browns, toast, and bacon. I understand that food, transportation, labor, and operating costs have increased, but $21 seems excessive for this particular breakfast. Based on the quality and portion, this felt more like a $14 meal.
My biggest criticism isn't actually the food--it's the restaurant's organization. Clearing and resetting tables should be automatic. When customers leave, those tables should be cleared and prepared for the next guests as soon as reasonably possible. That should happen during the rush and continue when business slows down.
There were some good points here, particularly the hash browns and toast, but the service organization, stale coffee, mediocre omelet, uncleared tables, and $21 price make the overall experience difficult to recommend.