Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

I had the move out cleaning done to my home to help sell my house. My house looked as good as it…read moredid when we moved in 22 years ago if not better!! I would definitely hire this company again.

This company sent unvaccinated cleaners to our home without warning us, and they started work…read moremask-less without asking. We have a severely immunocompromised person living in our home. This is absolutely unacceptable and if you are considering their service make sure you tell them your preference with regards to masking and vaccination. BUT, and I really want to stress this, IT SHOULD NOT BE THE CONSUMERS RESPONSIBILITY TO ASK FOR VACCINATION STATUS OF THEIR CLEANERS ANY MORE THAN WE SHOULD HAVE TO ASK IF THEY ARE HOUSE BURGLARS!

This is an update to a previous review Paola and Haleigh…read morereached out to me and a very friendly young lady came to clean on Friday. She was prompt and thorough. I appreciate how they followed up. I have already scheduled another cleaning. Thank you!

I have used Aromatherapy Cleaning Services twice for deep cleaning before guests arrived. They…read morewere amazing!!! The owner and business manager were incredibly gracious, friendly, and efficient, with excellent communication skills. The house cleaner was one of the most pleasant, positive, hard-working people I've met, and her ability to thoroughly clean everything in our home was amazing. She even managed to make an oven with years of baked-on gunk look nearly new, using only a baking soda solution and lots of elbow grease. I also appreciated how she arranged items on table tops and bathroom counters in a more decorative manner. Our house sparkled after this cleaning!

Response quickly came out and cleaned my house loved her work she did a great job will be…read morescheduling my cleaning. Also great pricing on time detailed cleaner.

This cleaning company is top rate! They go above and beyond with little touches that set them…read moreapart from others!!

I am extremely disappointed with the service I received from this cleaning company. After they…read morecleaned my oven, it has never worked properly again. They clearly used the wrong or harsh cleaning products, and ever since then my oven has been nothing but problems. My oven began smoking after the cleaning, takes an extremely long time to preheat, and now there is a gas leak. It has become unsafe to use and is now completely broken. Before the cleaning, I was not experiencing these issues. To make matters worse, the quality of the cleaning itself was unacceptable. The cleaner washed my dishes, but every single dish was still dirty. I had to rewash them myself because they had food residue and were not properly cleaned. It was obvious that little care or attention was given to the job. I trusted this company to professionally clean my home, but instead I was left with a damaged appliance, dirty dishes, and the expense and inconvenience of repairing or replacing my oven. This was supposed to make my life easier, but it created more work and unnecessary stress. Based on my experience, I cannot recommend this company. I hope they take responsibility for the damage and poor service and make this situation right.

outstanding !!! thorough, meticulous, quietly efficient !!!…read moretop to bottom cleanest ever!! recommend very highly!!!

Kevin's cleaning service is outstanding. I highly recommend KJ Cleaning services for detailed…read moreresults. In addition,the company never took a break worked five solid hours making sure all rooms were cleaned above and beyond my expectations. Thank you KJ Cleaning Services for making my place so tidy and welcoming. Elizabeth B.

In March 2024 Sulma Fabiola from this cleaning service started coming here. We trusted her after…read morechecking references. That trust was misplaced. She left flooring not mopped, rugs not vacuumed, areas not dusted. She took advantage b/c we could not physically check to know that she was not cleaning yet took our money. She also would show up late and leave early but assure us that all cleaning was done and done thoroughly. She did not deserve to be paid. Once a friend was here we had her check and that is how we discovered filthy floors, etc. She said she speaks very little English. That may or not be another lie. I'm so sorry we trusted and paid her. Naturally, she no longer works for us and this is a warning to anyone else.

Last minute requirement for cleaning. Not available to find a feasible cleaning. Raquel responded…read morequickly and saved my day. Price is excellent and efficient work

Lindsay and Mark run a tight ship at Arbor Maid. I have been using their cleaning service for the…read morepast several months and they respond to every cleaning request with speed, diligence, and expertise. The apartment is always sparkling clean after their service. Arbor Maid has helped me clean and manage my vacation rental home. We have gotten many compliments on how clean the home is. They have also responded to last minute management requests. I can fully trust Arbor Maid to get the job done. I highly recommend the company.

Lindsay is hardworking and a very diligent business owner. My experience with Arbor Maid was…read moreprofessional and pleasant . From scheduling to the service , the whole process was very streamlined . Nijah did a great job with getting our home clean in an efficient and organized manner . Will definitely use them again .