"I left this massage feeling uncomfortable. For long stretches while I was face-down, the therapist…read moreused only one hand, which raised concerns about professionalism. Neck work involved painful pressure very far forward on both sides of my neck that did not feel appropriate or therapeutic. The session also ended without the therapist escorting me out. I hope the business addresses technique, communication, and professional standards so clients feel safe and at ease.

I have a membership at the Eastgate location. While I enjoy the massages, I am very frustrated with…read morethe professionalism and support of the company. Per the membership contract, you are allowed to transfer a package every 6 months to a person of your choice. I recently scheduled a massage for my husband, and unfortunately, on the day it was scheduled, our grandmother passed away. Cancelling a massage was not even a thought. I called to reschedule his appointment (for his birthday) and explained the situation. They informed me that they (the manager) could not transfer the package and that we needed to pay full price. I have never missed an appointment nor been late. Needless to say, I am frustrated with their customer service, as there was no forgiveness or willingness to work with my situation. It's also interesting to mention that on the day prior to my grandmother passing, they canceled an appointment for me because the massage therapist called in sick. This isn't a 2 way street.

I had one of the best customer service experiences this evening. Mikayla helped me find all the…read moreright products for my skin type, and took the time to explain them all to me. She was so kind, and so very helpful!

I should have updated this a long time ago. Austin has been cutting my hair for almost 2 years now…read moreand I have absolutely no regrets. Best stylist I've found in the area!

I'm in love with how my lashes came out. And they genuinely care about me being 100% satisfied…read more Happy I found my new lash spot, worth every penny

Good nail salon for basic services. I walked in for a pedicure and was seated within about five…read moreminutes, though you can also book appointments online. They have a large selection of colors and offer both regular and gel polish options. I got the basic pedicure, which was $38. The price has gone up a bit over the years, and the service was quick. One thing to keep in mind is to bring cash for a tip if possible. There is an ATM on site, but using it means paying extra fees, and tipping is definitely expected and they will get annoyed if you don't have it ready.

I've never felt more taken advantage of by a business than at Ambiance Nail on Colerain Ave…read more I took my two teen daughters for a full acrylic set, advertised as $50 on the website and paper menu inside of the store. I expected the basic design one of them wanted would cost extra, the other one got plain light pink. At the end, my total was $184 or $174 with cash. I had cash on me, so I chose that option, but asked how it came to that amount. They said one girl was $70, the other was over $100. How does a $50 set jump to $70? Apparently shaping them, (filing the nail) is an ADD ON. Gel polish, is an ADD ON. There were no other options given, aside from gel polish; she was only told to pick a color. How is filing the nail, an ADD ON or at the very least, discussed? For the second, shaping is an add on, gel is an add on, and basic design (a star on every other finger) took the total from $50 to over $100, with no discussion, and completed in the same time frame. I've never felt more taken advantage of. This is the first review I've ever written. As a business owner myself, with years of customer service, this was unacceptable.

Godiva & Company is, by far, my FAVORITE Medspa in the tri-state! My first visit to Godiva was due…read moreto coming across a Groupon deal for a Botox treatment; I read several reviews and decided to go for it... and I'm so glad I did. After my first visit to Godiva, I went and visited a handful of other Medspas, but always find myself coming back here. Everyone you will interact with is overly kind and has your best interest at heart. All of the services I've received from Godiva have been at the hands of Beth, the NP, who offers appointment times only on Tuesdays (I think). Even though I don't see her that often, she treats me as if I'm the only patient that matters and is so genuine in our conversations. Beth answers all of my questions, gives me her professional opinion on the best services for my skin, and makes me feel so comfortable while sitting in her chair. I couldn't ask for a better team of professionals to handle all of my cosmetic procedures. Choose Godiva & Company - you won't be disappointed!

Look Worse Than Before…read more Sharing my story as accurately as possible so you can make an informed decision. My friend recommended Sarah at Godiva , she said they frequently have Groupon, I've been looking for a practitioner I like, so I went. i've had Botox plenty of times in the past. My Botox doc of 6 years retired - he was consistently able to lift my brows and give me a more youthful and alert appearance. Inexperienced practitioners will spike or droop my eyelid. Most often they droop my eyelid. Sarah and another woman greeted me and we went over all this information. I said numerous times my goal was to lift my BROWS. Discussed the spikes and heavy brows if done incorrectly. Sarah asked if I wanted my 11s and forehead wrinkles softened and I said - Sure but let's not do anything that will impact the lift of my eyebrows. I want to lift my eyebrows. You are the expert. I said those exact words. Big mistake. Sarah drooped my eyelid so low they rested on my eyelashes with no ability for me to raise my eyebrows- she completely immobilized the center of my forehead. I called requesting a correction. Sarah put Botox in the upper regions of my forehead on each side. There was a minor lift of my brows for about 24 hours and then they settled back down, resting my lids on my lashes. I looked significantly WORSE AFTER Botox at Godiva than before. Sarah did not apologize at the initial correction. She did not acknowledge that the outcome was not good. She told me to rub the center of my forehead to break up the Botox that she put there - she said she put "just a fraction of what she puts in other's foreheads" she obviously didn't really hear or understand when I said "My eyes will droop. I want them to lift." I am 48, my friend that goes there is 37. Maybe Sarah doesn't really know how to deal with aging skin and hooded eyelids. Seems like something you should know. And I still had the heavy droop and had to deal with Godiva. Requested an additional correction - Godiva indicated that I needed to wait the 12 days when I saw the next provider. It was the other woman in the initial appointment. She said I remember you saying you wanted your eyebrows to raise. This is not what you want to happen (she was the only person that ever acknowledged anything). She placed more Botox in my upper forehead on each side in hopes to stimulate that lift. It did not. Waited another 12 days. Saw Sarah for this fourth visit she put Saline in the center of my forehead in about five different spots to dilute the Botox. And then Sarah said this to me "You're so lucky that you had such a strong response in the center of your head. I don't get that. And just cover up your forehead with your bangs." So that's been my experience. there was no mention of a refund or some sort of credit where I could buy skincare or something. Just because a woman is nice to you doesn't mean she didn't mess up your face. I can't believe the language Sarah used. She should definitely apologize for the outcome.

I'm typically a positive reviewer and do my best to chalk up bad experiences to an "off" day for…read morethe company, but Sephora in Eastgate Mall has had 3 chances and each time they've blown it. Simply put, customer service is poor. The employees are dismissive of customers when they enter the store, but worse, they're dismissive of you when you approach them (they carry on personal conversation with a lack of greeting to the customer). This specific incident has happened three times and will now be the last.

so I went to go get Clinique bb gel, and I walked right up to it and the lady, didn't tell me her…read morename, proceeds to interrupt my conversation and try to tell me what I "needed." she asked me what my skin type was, to which I responded it was mostly dry, and she told me that no, I didn't have dry skin, that I have oily skin and I need to exfoliate. so I tell her I am very into skin care, and I do everything I suppose too, (I'm going to school for skincare, and my mom is a cosmetologist) and she proceeded to tell me "well whatever you're doing is definitely not working for you" and I'm a very insecure person, therefore this hurt my feelings. All I wanted was my product, not to be made fun of. so I will NEVER go to eastgate Sephora ever again. only ulta.

Im a first time customer. They have a promotional deal for the tanning beds and I have an event…read morecoming up. I had Maddi as my front desk attendant and I've never had worst customer service in my life. Every question I asked seemed to frustrate her. I've never had anyone speak to me in such a way when I'm paying for a service. Would not come back nor recommend!

Well after 25 years of being a customer. I have finally giving up on any Customer service at any of…read morethese location's. I left beechmont when the GM told me I couldn't tell her staff how she was keeping all my purchases to herself? I've been going to Eastgate for5 years and once again today. As a diamond ( some stupid level that gets you nothing but ahundred every month. ) The location manager did nothing to help me with the problem today. I've called for the regional manager in the past to never hear back from anyone. So finally I'll be looking for a new company to spend my money with. So if anyone has better suggestions to tan with. JC