Great customer service. Nice room (Executive King) and good food. Snack bar was a nice bonus and the bar area is very nice.

I sadly have one more night here. I booked my room for two nights because I am in the area for work. We have one company credit card and every other hotel I have been in I can do a credit card authorization. So naturally while booking the room I asked if it was available and was immediately told no over the phone. Fast forward to my check in they would not except my company credit card and told me I should have done a credit card authorization form. Anyway using another card I am in my room and it's so so nothing spectacular the shower looks dirty the sink has crazy spots on it and a soap dish is all cracked and broken. Also not to self do not get a room near the elevator. I upon arrival was tired from my long drive did not care but when some one knocks on your door at 1030 at night when you already are having a hard time sleeping I can only think it has something to do with the elevator. The owners of the company I work for recommended this place and stay here as well and I let them know right away of my check in fiasco. Oh and the parking 12 bucks a night and the parking situation is not great at all ... you basically park in the back because the front is packed and you drag all your things around the building. If it was not for cancellation fees I have no other choice than to stay here one more night. read more

The reception service is very professional, I had some minor car trouble and of course my cell phone battery had to die simultaneously :/ When it rains it pours. Lucky enough the Embassy Suites was in walking distance from Newhall Ranch Road so I made a bee line to the front desk. The young lady whom greeted me was great and allowed me to utilize the phone while I charged my cell (that will teach me to forget my car adapter) :/ I proceeded to call my roadside assistance carrier and made plans to get the car situation rectified. Everyone was so accommodating and just nice in general. The young lady at the front desk was "Crystal" (hope I got that correct). I was able to grab the General Managers business card on the way out, so if Ron happens to come across the review; I would like to say that "Crystal" is an asset to your establishment, and needs to be rewarded for her efforts. To make matters more impressive, a group of what looked like a sports team was acting out to say the least and she dealt with this fiasco of intoxicated adults with class and kept her composure. All this observed while utilizing the phone. Anyhow, all too often good employees are not recognized for their good works and thought I should share this one. Being that I live in the area, not sure I will ever stay at the hotel, but I was very impressed with the restaurant, bar and pool areas. Driving by this way on a daily basis, I never imagined such a beautiful hotel inside. So thanks Crystal for the hospitality! All the Best. read more

Manager did nothing to correct a pretty big safety issue after my 6 year old son ran into a floor to ceiling plate glass window that appeared to open. They didn't even bother to check on him or post a caution sign. The only warning to other patrons was his face print on the glass that was still there the next day (makes me wonder how clean the rooms really are). Terrible corporation - terrible hotel chain. I will never stay at an Embassy Suites again. They obviously only care about collecting your $$$. read more

I'm not sure how this hotel got the high ratings it currently has. I prepaid for four nights ($777) to lock in my lower rates. Upon arrival, they charged me a full $777 again, over drafting my bank account. I challenged the front desk that says that's how it works when you pre-pay. No empathy whatsoever for over drafting my account on vacation. I had to call corporate to get them to agree to reverse the fee. It was the holidays and my bank was unable to dispute it. We arrived at 8pm and the halls were still left with breakfast trays from room service. The carpet was stained in many places. No ventilation in the bathrooms, so if you spouse normally blows up the bathroom, you will enjoy that for awhile. I am 5'4" and I could reach the ceilings. For the price, not worth it at all. In total I spent over 3 hrs trying to correct THEIR mistake and didn't get my money back until after we returned home from vacation. I was offered no compensation. That being said, the open bar is a nice touch and the breakfast staff are very warm and inviting. If it wasn't for them, I would have given it a one star review. $171 dollars a night should have gotten us a nicer, cleaner hotel. read more

Suite has ants all over the place. We were offered $50 off our $588 bill. This is not acceptable. Engineer & maintenance came and sprayed so now we have to smell ant spray. 1 hour later we spot more ants in the bedroom. We changed rooms to a smaller. Per management no other rooms available. The TV in the bedroom took 30mins to come on. Check in was behind about 30-40mins. We have never had a experience like this at any Embassy. I assume since the location is under construction has a lot to do with the issues. read more

My wife, kid and I were sick and traveling. We needed a room and we needed to check in early. We called d the ES in Valencia,CA at 10:30 am and reserved a room. We confirmed a room was available and early check in was fine. Told them we'd get there at 12:30 and we did. No room. They promised to get someone to clean a room for us. It is now 2:30 pm and we've been sitting here 2 hours. The place looks empty. A lot of cleaning staff hanging around. No room, no explanation and no idea when. The service here sucks. read more

Terrible. They will not honor reservations made thru priceline.com and charge you "full rates" without your knowledge. Have fun with the surprise extra surcharges on your credit card at the end of your trip and the hours of your time wasted trying to get it back. read more

This visit to my favorite hotel was outstanding! I was so happy to see the amazing renovations. The colors, carpet and decorative touches are gorgeous. Of course the staff are always friendly and professional. Their breakfast is the best in town. Thank you read more

I'm a fan of embassy suites hotels but not this one. They need a major overhaul inside the hotel. For instance - at walk in to the lobby you could see major wear and tear on the chairs as a first impression but I chose to ignore them bc how bad could embassy suites be? Our room itself was dirty. We arrived after checkin as a late arrival from AZ. The room had a smell that wasn't clean. I'm huge on smells. The sleeper sofa itself had cuts in the leather cushions and then when we went to make the bed by opening the bed, the mattress was so disgusting as was the mattress pad. The mattress had HOLES in it all the way through. HOLES. We didn't call downstairs as it was so late that the kids needed to just fall into bed. The floors when you walk in were all sticky as was the bathroom. I'm assuming a dirty mop maybe or a floor that was maybe not being cleaned w fresh water ? Either way, not good. The bathroom mirror also had toothpaste spit splattered on it, as though someone spit into sink and splattered on the mirror. If the hotel itself is suffering on budget and doesn't have nice interiors, at least don't let the cleaning slip up. Keep it cleaner so people don't feel so turned off. I'm very disappointed with this room bc it was a Hilton Honors purchase for us. We had originally booked two rooms and that second room would have been over $200 a night! So not worth it. I'm gonna be staying in the hotel across the parking lot next time bc they can't possibly be this beaten up. I'm not impressed. I stayed away the second day as long as possible bc staying inside the room was not at all comfortable. We spoke to the front desk today before coming back into the room and the front desk immediately sent us up a new sofa bed mattress. If these were in the hotel already they should have been replaced immediately bc if my sofa bed mattress was that bad, I'm sure they all are. The replacement was a small attempt at trying to make us feel a little better, but not enough I'm afraid. We totally wasted our HH points on this stay, so if you have a choice don't stay here if quality matters to you. read more

They double charged my account and the guy at the front desk talked to me like a child. I really don't appreciate this on my vacation and I'll nevet be staying at a hilton hotel again. read more

Weeellllllll! We frequent Embassy Suites when we go out of town so we tried the one in Valenica. Unfortunately, our first experience there was not the best. Their customer service was pretty good when we first arrived. When we got to our room, we could see dirt and writing on the wall. The living room coffee table was dirty and the ceiling was a little dirty as well. There was dust on the frig and to say the least, we expected for the room to look more up to date. Breakfast in the next morning was good, as usual, but what lost us completely was the hidden and dried "throw-up" on the side of the night stand and the bed skirt. We were totally grossed out and livid about it. I have to compliment "Ali" who gave us the night's stay free of charge--her recovery of the situation was "excellent"! When I finally spoke to the assistant general manager, he apologized and offered us some complimentary things to express his desire for us to return. We will give them another try and update our rating based on our next visit. read more

Giving one star based on the management team and the staff. Called three hours before check in and was positioned it would be okay to check in between 2:30-3. The front desk lady was incredible rude when asking to check in early. She stated that she had a list and twelve people were before us (even though we were positioned on the phone there was no list). She then stated it may not even be ready by the four o clock check in time. Asked to speak to the manager who was pretty awful as well. Told her what happened. She couldn't even manage an apology and stated that it's not guaranteed that four o clock is the check in time. Terrible customer service. read more

We're staying in Valencia for an annual hockey tournament and wanted to try a different hotel in the area. We usually stay at the La Quinta in Stevenson Ranch, but figured we couldn't go wrong with an Embassy Suites that is much closer to the rink. We were totally wrong. Don't be fooled by the new build appearance. From the outside and previous Embassy Suites experiences this hotel looked great. On the inside it looks like an America's Best Value Inn in the middle of no where.....at best. Horrible paint job, dirty carpets, splatters on walls, mismatched furniture (possibly second hand) and some buzzing noise that is driving me nuts. Horrible horrible representation of the Hilton Brand. If you are looking for a roof, a bed and a shower then great. If you are expecting to stay at a Hilton property, don't be fooled by the name. read more

Terrible pull out bed. It has springs that hurt your back. Terrible TVs, the quality is crap and the audio is too, and only 48 channels. Tiny TVs. Won't come back. read more

Paid $260 for a suite and landed up scratching all night. Something was very very dirty in their beds. My family was sleeping in the other bed and had the same experience. I could not comment on the lobby and breakfast because not sleeping at all overrides all otherammenities in a hotel as far as I'm concerned. read more

It's very rare that a hotel makes me want to stay in rather than go back home, but that's exactly what this hotel just did. The room was spectacular. Clean and refreshing. The free breakfast was also delicious. And best of all, Six Flags is situated right next to the hotel! read more

Beautiful hotel yes, but you have to pay to park on the property (10 bucks) and pay for WiFi (another 10 bucks per 24 hrs). Seriously? At the cost of the room, one would think that at the very least I could score some free WiFi but apparently not. I stayed only for one night then moved on to another more customer friendly hotel. read more

I am so sad as I LOVE Embassy Suites. But THIS particular hotel in Valencia called and CANCELLED our reservation on April 17, an hour after check in time because they said they overbooked! WHY would you call at check in? Why not days or even hours before? What an inconvenience as there were no other hotels in the area available at such late notice, so we had NO CHOICE but to drive 7 hours back home in the evening. Only after I complained the next day that they offered a 30% discount for our next visit as per Julie the supervisor. She was NOT very friendly or compassionate about leaving a family of 6 out on the streets. I STILL have not received an email stating this discount. I left 3 messages with Reyanna the district manager, and it has been 2 days and no returned call yet. Way to care for your customers. Very disappointed that such a high end hotel would treat their customers this way. read more

Nice and clean great hotel. I live in the area but I choose to do my company meetings here due to the great amenities. Great food, nice staff and beautiful modern rooms. read more

I am disappointed with this Embassy Suite, especially for the price. I have never paid over 150 for any hotel. Just wanted a getaway with the hubby as a treat. I can tell that it needed some deep cleaning. Plates and glasses sitting in the hallway into the evening. No fan in the bathroom and for an upscale hotel, it doesn't have ports for cell phones. Happy Hour was Meh! Not many channels to choose from on cable at all. My experience with every other Embassy Suite was pleasurable on every level. We will see how breakfast turns out tomorrow. Oh yea, they have mosquito eaters, from what I was told, in the lobby and dinning area that eat the real mosquitos. Never heard that. I will Google that. My expectations were were let down. I gave two stars but it's more like 2 1/2 for the value....I forgot to mention that the HDTV either keeps loosing signal or shows no signal at all for a few Channels. I feel like I haven't received what I paid for. read more

This is a reasonably nice hotel-- clean, free breakfast, nice pool, close to magic mountain and there is a shuttle in the morning and evening. I like that there is a door separating the little living area/sofa fold out from the bedroom-- this is important for some families. I would have given more stars, but I was really turned off by the fact that they charge you for parking, and this was a sneaky charge that wasn't revealed to me when I made the reservation. It's ridiculous because they have ample parking-- it's a land of suburban office buildings with huge lots everywhere, and there is no reason to charge guests for parking other than to just exploit us. The other drawback is 1) the hot tub wasn't that hot, and 2) the breakfast was meh. I've had very good embassy suites breakfasts and this was not among them-- hash browns and eggs that had been out for hours (or tasted that way). So it's ok, but don't forget to tack on the parking fee when you're budgeting travel. read more

I stay here 7-10 days each month as I used to live in Valencia and love the area. The Embassy Suites is clean, relatively inexpensive and the staff are great! I can work undisturbed, as needed, and enjoy the microwave, fridge, free breakfast, free wifi and free parking. Nearly all of the staff are professional and very kind. Over the past few years, the only problem I've had was with the AC during a hot spell this year. It was 100 outside, 75 in the room and the AC compressor was not kicking on. I called the front desk and the girl said everyone was having problems; that she would send someone up "if it would make me feel better." I said it would not make me feel better and decided to never come back. When checking out, I told the front desk person and she comped me for one of my nights. Awesome! Maybe because I'm a Gold Member or because I stay there a lot had something to do with it, but maybe not. I appreciated the gesture and have returned since (I now request a lower floor during the summer, just to be safe). read more

Currently staying at the Valencia location after receiving comp days from a previously horrible visit, and I must say this is one of the worst hotels I have ever stayed at. Service is horrible! Cleanliness of rooms are medicare at best , TV didn't work. I will never stay here again and would not recommend this location. read more

Let me start by saying that we've stayed here 3 other times, without any issues. This stay is not good at all. We checked in online, and requested extra amenities (blankets, towels, etc.), none of which were in the room upon our arrival. I went back down to the front desk and they did have some sent up right away. Later, when we went to get into bed, we pulled down the blanket, to find a big gross stain right at the top. I carried the comforter down to the front desk and the agent said, "that was on your bed?!". Yup. Gross. She sent another one up to the room. Once we made it into bed, we kept hearing a loud sound, like someone was dragging something across the floor. It took awhile to figure out where the mystery noise was coming from but it was the lobby doors. Our room was directly on top of the lobby, which usually wouldn't be an issue, but the doors sliding is unbelievably loud. Seriously kept us up over the noise from the t.v. and the a/c. Finally it stopped around 11pm and we were finally able to fall asleep. It's currently 6:17am on our vacation weekend, and we have all been forced awake for the last hour by the insanely loud sound of the lobby doors. I called the front desk to tell them how irritated we are and how uncomfortable our stay has been and I got an "I'm sorry". I can't imagine that we are the first people to complain about this issue, as it literally takes away from sleep.... in a hotel. Which makes me wonder why the front desk agent didn't mention at check in that we might want to select another room, or that hotel management wouldn't take initiative and put this room as the last to sell, to avoid issues if possible. The friendly staff is the ONLY reason I even gave 2 stars. We travel to this area at least once a month and had intended on booking 4 rooms in October, for a big trip, but now I think we will stay elsewhere. read more

We booked a room through Expedia for one night while our son was playing in a baseball tournament locally. When we arrived to check in we were told they had our reservation for a different night and had no rooms available. This was after we had called to confirm earlier in the week. I am convinced that they wanted to charge more due to high demand and reduced Expedia rates. The real problem was the rude wimp who was supposedly helping us. He was condescending, impolite, and totally unhelpful. We had our son and two other big 12 year olds so we needed a place quickly. We left and went literally across the parking lot to the wonderful Courtyard Marriott. They gave us a better rate, a bigger suite, and breakfast. The girl at the front desk was amazing! I recommend staying at the Marriott. read more

Chose this hotel for it's suite, but it was the smallest suite we have ever stayed in. They did not have enough USA today for all their guests and the front desk men had an "I don't care attitude". Breakfast buffet was average, "cooked to order eggs" were overdone. Swimming pool was only four feet deep in the middle, which made it difficult to swim laps. Hot tub was ok. The fitness center had a variety of equipment. Having to pay $6 per day to park in a lot with no gated entrance/exit was a huge rip off. They claimed security patrolled at night. The biggest advantage was being very close to the Class I bicycle trail. It was an awesome 37 mile ride. Valencia must have had the trails in their master plan and built around them. If you want to walk to the mall and restaurants, choose a hotel closer to them. read more

We stay at Embassy Suites all over California. First time at this one. Rooms are a little small and set up a little odd, but it was very clean, quiet, and modern. Overall nice, but only three stars because they have the nerve to charge for parking in their huge self park lot. Really?! Now I get why they appear to have a lower rate than other hotels in that area...they get you for the parking....in the middle of business parks not sure how they decide to charge for parking...really ridiculous for the location. read more

I wish I could give them a 0 since that's what I think they deserve. Now I know why they have a 3 star rating for an Embassy Suites. It should be 1 star or less. They have no concept of customer service, especially Hillary the night manager. They did not clean our room today and used the excuse that the cleaning people saw the Do Not Disturb sign at some point in the morning. I guess they have enough customers to do this and the cleaning person, who I am sure is very nice, is more important than a guest. At $150/night, you would think we could get our room cleaned! I would advise anyone looking at Embassy Suites here to look elsewhere and save yourself the aggravation. They DO NOT CARE about the GUEST. read more

A very nice hotel with happy hours at 5 and it's an exit away from magic mountain! The only slump would be having little or no wifi in the rooms. Other than that, it's one of the nicer embassy's read more

If you are planning an event and are considering this hotel - don't. Worst experience ever in my life! If I could give a negative stars I would. Banquet staff are horrible and rude. read more

Absolutely disgusted with the service and experience here. Poorly kept hotel for being relatively new. Halls are dingy and dirty. The rooms are beat up and found hair and a dirty shower upon arriving. Would recommend anyone to stay at the Hyatt at town instead. read more

The rooms are clean and spacious. The staff is friendly and attentive. The complementary breakfast and cocktail hour is a huge plus factor. It's a great place to stay. read more

We have stayed in this hotel on several occasions. Today when we checked in, we were charged an $8.00 a day parking fee which "has been in effect for a few years". We have never been charged this fee in the past. When I questioned the charge, my question was ignored by the front desk guy, who acted like he would rather be anywhere but behind that desk. Nice welcome. We will be going to the Hyatt for the remainder of our stay this weekend, and for future visits. read more

Great value and very comfortable. Breakfast was Amazing with cooked to order omelettes, pancakes and other great options. Happy hour snacks with decent beer/wine and mixed drinks! Comfortable beds and pillows and great 2 room option if you want to separate adults from kids for a bit. read more

Service was good steak came out well and my burger was raw. Basically just don't order meat from here.

DONT STAY HERE! Nail clippings on carpet, along with hair and who knows what else. FIVE HOURS after requesting it cleaned. Alot of apologies but STILL NO CARPET CLEANING! DIRTY SHEETS!And apparently, our room wasnt the only one-- two others downstairs complaining of same. WOW! Not what we are used to from the Embassy Suites brand. HORRIBLE AND DIRTY! read more

This is coming from a Diamond member: Does NOT have free parking. $6 add on for parking in VALENCIA! Parking fees are for Downtown SF, NY, BOS, etc. Breakfast scene is very unfortunate. They have two cooks that have been there for years and do an amazing job but they cannot keep up with the onslaught of hungry guests. Multiple people always complaining. One would think the hotel with all the extra parking money would employ a few more staff members to help with the cooking. But I guess they would rather keep the money for the shareholders and keep their guests waiting 20 minutes for an omelet . Rooms are clean and nice, maid staff does an incredible job. read more

I stayed at the Embassy Suites for one evening and my overall experience was good. The hotel is beautiful and the staff was very pleasant. The location is within walking distance of most downtown attractions. The reason for the Average rating is because of the room smell, bed, and dust. The bed was old and sunken in, and the window blinds are only dusted from eye level and down. read more

Was a bit hesitant booking this hotel based on various reviews. But to our surprise was a beautiful hotel, nice small but adequate rooms. Great breakfast. the location was the appeal to us.Would recommend and definitely stay here again. Felt reasonably safe in this area, but hey, where in CA,right. read more