Very friendly and welcoming front desk receptionist (Shaun (sp?)). Nice room and amenities EXCEPT numerous broken / unusable pool chairs and lounges. We prepaid for continental breakfast and there was nothing left worth eating. Nothing I would have paid to eat even if there was enough. Asked to be refunded and was told since it was pre-paid (on the hotel website when I booked the room) it could not be refunded. I would recommend staying here and will do so again but I won't be eating here. (Silver lining - had a really great breakfast nearby at IHOP). read more

DO NOT BOOK DUE TO FRAUDULENT MANAGER JESSICA JOSEPH On July 21 I booked a hotel stay through Priceline for 3 nights. Mind you, I have stayed at SEVERAL Holiday Inns for the past 6 years as I am 31 years old. I checked in around 3 pm, went to the room and my sister used the restroom. Then, we went to go eat at Sizzlers down the street. Came back about 2 hours later with Nothing in my hands, she dropped me off. I sat on the bed and had an immediate reaction to their dusty and chemical bed sheets. I even took a video of me patting down the side of the bed to show the dust because guess what? I never used the bed nor laid in it. I called and told them I needed hypoallergenic clean sheets like every normal hotel provides to avoid these situations and I was told by staff that they only had fragranced detergent. They gave me attitude so I gave them attitude back, saying there was nothing they can do and what more did I want. I told them I could NOT sleep there that I had to leave and I submitted a full refund exemption through Priceline. I packed my things and went downstairs. I spoke to SHAWN at front desk SAME DAY July 21 (its on camera) at 6 PM (3 hours after check in) she apologized, said she understood about my flare up, she saw my prescription Hydroxyzine HCL for severe allergy. I was told by her ON CAMERA that id receive my full refund, even mentioned Priceline and said to not worry that by tomorrow JESSICA THE MANAGER would "APPROVE" my refund with no problem. Shawn told me to EMAIL her in advance so she could know about it by next day, July 22. I emailed her at 6:40 PM once I was settled with my boyfriend as we were on our way to a NEW HOTEL, SpringHill Suites Lancaster Palmdale (PROFESSIONAL SERVICE, NO REACTIONS) which you can see on image was booked same day that I checked into and stayed the night in. By the next morning July 22, I wake up at the new hotel SpringHill Suites and wait until 11 am, still no refund email, call, voicemail, no response at all or care. I had to call Holiday Inn again to remind them. I was told Jessica, the manager, was in a "meeting" that she'd be done before 12. Mind you, she had all morning to simply click confirm for my refund she was emailed about the day prior. I talk to her, and SHE STATES ON CALL that I never checked out, and came back to spend the night with my OWN bed sheets and that BOTH beds were used so I was going to only be refunded 2 nights out of 3. I got mad right away because how are you going to think you can ILLEGALLY frame the situation for your connivence and say I came back with my own bedding when you can SEE ON CAMERA that I spoke to shawn and was promised a full refund due to my medical emergency your sheets and dusty room caused, and yes hello a dust allergy also exists, which I have records of. ON CAMERA that I left at 6 PM , 3 hours after I checked in, I didnt even spend a whole hour in that room for me to use both beds, I never even touched the bed by the window. And the other bed I only sat on it. It was still tucked in. So I told her I would call the cops on her for fraud on my name because she knows shes lying and she decided it was ok to keep my 100$ and say I stayed there for the night, said she had no obligation to refund me even though I was promised a full refund on camera, which is why I left SAME DAY. Thats 292.56$ plus my deposit 50$. They did NOT check me out despite me leaving. Do NOT book here unless you want to deal with a scamming manager who thinks shes above the law. She could have simply gave me my full refund for MY inconvenience at their hotel. I also have her recorded on phone call. Denied giving me her boss contact info stating she couldn't give staff info, to protect herself. She put me on DO NOT RENT list. I will be filing a police report for fraud I will be reporting this to the local news channel I will be posting about this on my Tiktok that has about 100k followers. I will be looking into suing for fraud I will be emailing corporate Don't ever lie on anyones name and scam them of their money due to your PRIDE. read more

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When we pulled up, around 10:30pm on 2/23/26 the hotel looked welcoming, nice, and we couldn't wait to get in to get to sleep. We walked into the lobby and there were 3 people ahead of us, all young men. The desk attendant was super friendly with them. When it was my turn I walked up to the desk and said hi, how are you? Her attitude changed immediately and she could not have been more rude to me. She said, ID, phone number and email. I handed her my id, told her my phone number and then said that an email wasn't necessary, she then said, "I don't give a shit if you give it to me or not." WOW!!!!! Ok If my mom and I hadn't have been so tired, and if the room wasn't already paid for, I would have told her off and left. She seemed to be nodding off too, drugs maybe? She was then rude to the people behind us as well. I talked about it with a gentleman in the elevator and he said she was very rude to him as well. Leaving early at 8:15am, I was going to stop at the desk to speak with a manager, but lo and behold, she was there again. So, I didn't get to make a complaint, hopefully this gets to the correct person. Hotel was nice, however, due to the attitude, we won't be back. read more

I had the worst experience ever. first of all on my second night staying there as an emergency situation so I'm already going through enough stress having me and my 6 month old son the power goes completely out while I'm in the middle of giving him a bath. we are in pitch black as I wasn't prepared to have a flashlight on in the bathroom. I thought it would be a quick thing and as we get out the restroom it's 6 o'clock I quickly change him and try to wait it out. my phones on 10% not able to charge my phone I'm hoping things get fixed. key cards aren't working ac is not working it's 2 and. half hours passed it's dark out still nothing I ended up having to book another hotel for me to feel safe with my infant before my phone shut off. I come back in the morning to get a discount or refund and the FRONT DESK "MANAGER" JESSICA WAS THE RUDEST MOST DISRESPECTFUL UNKIND AND MOST DISGUSTING PERSON IN CUSTOMER SERVICE I HAVE EVER EXPERIENCED BEFORE. She was talking over me the entire conversation continuing not to let me speak just disgusting behavior and I will be formally complaining to higher ups and corporate because her behavior is unacceptable and to treat guests that way is disgusting. NEVER GOING BACK read more

I stay here all the time for work, and I will say, the people really make this place. Shawn, at the front desk, never fails to put a smile on my face. She provides the best service and is always at the ready to help me with any requests that I have. Ashley, the sole server/bartender when I stay, does a fantastic job serving everyone at the restaurant, even when the place is packed; and she always has a great attitude! The chefs at the restaurant always make quality food too! Roy at security is another who brings great energy any time you see him; always upbeat and smiling. Mitchell and Tatiana at breakfast are very professional and always looking to accommodate your meal. read more

Holiday Inn Palmdale-Lancaster - Balcony sunrise - Hotels Near Me - Palmdale, California

Amazing trip! Antonio in the Maintance dept was extremely helpful! He made sure the hot tub was working after asking the front desk hrs before. Claudia in housekeeping was also amazing, she helped out immensely! Liz at the front desk is the best! She is the backbone of this business, I promise you! Liz is the one you want working for you, trust! Thank you to everyone for making my trip amazing read more

This was a very pleasant stay from check in to check out. The front desk staff were incredibly nice and welcoming. I didn't get her name, but the woman that checked us in around 5:30pm on 10/18 was probably the best hotel employee I've ever encountered. Very clean lobby, brightly lit, very nice looking bar. Definitely added the breakfast ($5 person? Can't be beat!) and so glad we did. We figured for $5, we would have bland options like bagels, cereal, yogurt, etc. but it was a FULL hot breakfast! Scrambled eggs, waffles, sausage, plus the usual like cereal and bagels. The fruit was our favorite part. The staff at breakfast were also incredibly nice and attentive. The room was clean and the beds are really comfortable. We did have to request extra towels, but they were super accommodating. We came into town to see a show at Transplants and this hotel was perfect for our needs. I would definitely stay here again. read more

My bestie and I like to get away from responsibility once a month and have enjoyed going here for our stay cations for a long time. Sadly the last 2 months we were let down by the hot tub/jacuzzi. The maintenance man tried both times, it just didn't get better. As a reputable hotel, you should be able to fix your non working things. read more

Holiday Inn Palmdale-Lancaster - Hotels Near Me - Palmdale, California

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Good location and reasonable rates. Also nice they are pet friendly However recent renovation while nice definitely seems low-end. And low rates bring in sketchy folks. Stepped on a syringe getting out of the car in the parking lot. Then another syringe next to it along with a rubber band used to tie around an arm. Told desk who didn't really seem to grasp how no one wants to see that 5 minutes after getting to a $130-$150 hotel room (plus $75 pet fee.). Hard to see past that. Room itself was ok. Housekeeping had left a bottle of cleaner inside but that wasn't a big deal as room was clearly cleaned well. AC was on full blast and struggling with 85 degree day - imagine summers would be tough. Carpet was torn in spots and cable tv went in and out during stay. They have a typical restaurant and an overpriced gift shop for sundries. I would actually suggest spending a few extra bucks and stay at their sister property Staybridge Suites next door. That is fairly new and feels a couple notches nicer. Both hotels seem to share security so that at least made me feel better that the sketchiness was mostly outside. read more

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I stayed here 12/11/24 - 12/13/2024. I was in the area for work, and since I was only traveling a few hours away I took my dog with me. He is an emotional support animal with a letter from a doctor. I called around Lancaster and Palmdale a week prior to my travel to ask places about their ESA policy. The Holiday inn in Lancaster said there was a pet fee even with an ESA letter. That's fine, ESAs aren't covered by the ADA, and some hotels don't waive the fee for them. I called this Holiday Inn in Palmdale (12/06/2024). The automated voice asked me what my reason for calling was. I said "emotional support animal" and was connected to a lady. She said that, as long as my dog had his ESA letter, there wouldn't be a pet fee. Fast forward a week and I arrive at the hotel. I'm told by the front desk staff that there would be a nightly extra charge for my pet. I told them I had called ahead and was told there wouldn't be since he is an ESA and I had a letter from my doctor for him. They spoke to a manager on the phone and the manager, through the front desk staff, told me "just because you call this location for a reservation doesn't mean the system connects you to someone actually at this hotel. The person you spoke to gave you incorrect information, and we don't have to honor it." Just to test this, when I got to my room I called the same number as before, I said the same thing to the automated system. I was connected directly to the front desk staff I had just spoken to when checking in. So I'm confused as to how I had been connected to someone off-site, and given incorrect information, when I called the week before. 12/12 @2:30pm, spoke to manager Rory Casalla and was told I could not have a refund of the pet fee. She said "are you staying here with a pet? Then you're paying the pet fee." Her disrespectful attitude, her lack of any kind of apology, and her complete refusal to honor what I had been told about the ESA policy over the phone was unacceptable. There was part of a banana peel in the floor outside the elevators. As for the room, there were stains on the carpet. There was a stain on the chair. The toilet had residue left over from the last person who used it, making me wonder if it had been cleaned at all. There was goop of some kind on the wall hanging above the bed. I posted pictures of all of this on my Google review. Additionally, only some of the channels were coming through on the TV, even trying to get to them from the TV guide directly. A lot of them just said they had no signal. I called the front desk about it and they said they would send someone to look into it. The front desk called back a few minutes later and said maintenance said the signal issue was across the whole hotel and that they were working on it. So the staff at the front desk didn't even know there was a hotel wide issue apparently. There also wasn't any way to log in to any kind of streaming. read more

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Great hospitality Madalyn was cool and good personality. I got the AAA discount. So I got a room with the balcony very nice on the 2nd floor with 1 chair and table. The cashier was great . I could have paid for breakfast $10 the day I checked in but I waited and the next morning it's $16. But it's all you can eat. And there's no smoking here. But hey I don't smoke I'm an Essential Business Operator for Metro. read more

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Returning to this hotel was not like the first time. We tried checking in 30 minutes early only to be told that housekeeping had just got out of a meeting and I room was not ready yet. Why in the world would you schedule a meeting on a Friday and why 30 minutes when people will be cvhecking in would you not have a room ready. We finally got in about half hour instead of an hour. Later in the evening we returned and the room was musty smelling. The windows were all wet and the carpet was wet. When I took a shower the next morning the shower curtain was absolutely unacceptable! Almost every single rod opening and n the curtain was torn and had huge holes. And very few towels provided and encouraged to use more than one day. It's so sad cause our first visit was so nice but time will be our last. read more

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The day front desk staff were wonderful and accommodating. The night staff were awful and rude especially the male behind the desk. The room smells like athlete foot. The shower is poor the whole setup is pathetic for the money. I reserved 4 nights and left after 2 nights. They wanted me to pay $10 more for a lousy breakfast. The sausage was as crispy as a potato chip. The rest of the breakfast wasn't so special. The coffee was cold. You have to ask for a bucket of ice and the furniture was like that put together from a beat-up furniture you would find thrown away on the street. I went across the street to a Best Western. The outside may not look as pretty as the Holiday Inn Express but the interior, my GOD! What a difference! Beautiful people and beautiful place. I loved it. I will not set foot at this holiday Inn ever again. read more

I stayed here b/c of a business trip.... Never again!! Upon my arrival the front desk staff was behind the wall in the office. I waited about 5-7 minutes when the bartender noticed I had not been helped.... The room carpet was disgustingly filthy. The upholstered chair was beyond filthy.... There was hair in the bathtub.... There were no face cloths.... No laundry bags.... The door peephole did not have a cover; did not appear it was one way, so I shoved wet toilet paper in the opening. The AC consistently screeched (scraping metal) all the time. Never once did I hear a vacuum either cleaning the floors in a room, or the common hallway...? I never saw a vacuum on or near the room service carts...? Breakfast was good; however, on the second day, the waitress was pleasant and professional, but her long hair was touching the food counter tops and other food related items. I thought individuals that handle food have their hair put up...? The hanger broke, and I put it back together. The last night I was there, I had dinner at the bar.... Amy made it very pleasant. Dinner was good. Unfortunately, the rest of the experience at this Holiday Inn was miserable. The filth added stress to my stay. I do not recommend this Holiday Inn. read more

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Keep looking. This place is run down with dirty carpet and has prostitutes and drug addicts coming in at all hours. The double entry system which locks during late night hours is meant to keep them out but they just wait for a guest to come in. The whole area is kind of terrible but this place is worse than other properties. read more

the staff at this hotel is super friendly! :) i was able to do a late check-in and get extra pillows with no problem. the room i stayed in was clean and spacious, and reasonably priced. i'd stay here again if i was in the area! read more

Wow...fire alarms rang throughout the hotel at 4am...twice because someone microwave set it off. Took at least 5 min to turn off in our room. Not a good start to a week stay. read more

Arrived at 1:50pm , check in is at 3:00pm, it's 5/14/23 and currently 88 degrees at this time. Margaret said the house keeping crew is on lunch, and they would get the room ready as soon as they came back. I asked how long she said give them at least 30 minutes, corporation's like this should be trained to deal with situations like this, not expect guests to arrive an hour after their "check in " time, but to better expect guests to arrive an hour earlier, nice hotel but thats definitely a last for me, 0 stars . Shawna, was literally disgusting, nasty attitude, horrible service, I canceled my reservation at 4:20pm because the room was not ready... I went across the street the double tree Hilton and got an amazing room with amazing staff and hot big cookies at check in..... talk about a bad experience. I posted my follow up email from double tree regarding my stay. read more

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The people here make this place a pleasure. We have had some family issues that have brought me and 2 other siblings down to this area several times over the last year and we have stayed here each time. The staff at the front desk are top notch! Kind, thoughtful, friendly with a good memory for faces and stories, it help us feel heard, seen and valued. Thank you so much! See you again in a few months! read more

Holiday Inn Palmdale-Lancaster - Hotels Near Me - Palmdale, California

Recommend this place to stay , great service and friendly staff. Clean rooms and even hallways. Great place to stay in and relax.

Food was mediocre but my server Ashley was amazing, good drinks too.. I would visit again.

The staff was so kind, the hotel, itself, clean and inviting, making our stay exceptional. Jessica set up our hotel block and event space with care; she's meticulous and still finds time to make sure to make her clients feel special. The event space exceeded our expectations; she had everything set up early for our caterers and was ready throughout to address any issues that arose -- none did! Thanks to such caring people creating an environment we will recommend to everyone! read more

I was trying to book a room at this hotel, when my phone went bonkers and quit on me. My daughter and I went inside, and Daniell was at the desk ready to help us. He got us a great deal, and a free breakfast coupon. The hotel is undergoing renovation, and Daniell got us a room with new beds! Everything smells so nice and clean. The employees are all nice and welcoming, and this hotel is very close to all kinds of shops and stores. I had to call the front desk to ask a question, and I got taken care of right away. It is nice to be treated so well after a long day of travel. If I'm ever in this area again, I'll stay here. Thanks Daniell. You made our stay the best it could be. read more

Holiday Inn Palmdale-Lancaster - Never thought I'd be so glad to go to bed early! - Hotels Near Me - Palmdale, California

This was our favorite hotel while we stayed in Palmdale. We stayed at a total of three during our adventure in October 2018. The others were Hilton Garden Inn and Residence Inn (see separate reviews). I would pick Holiday Inn again and recommend it in a heartbeat. The rooms were simple, but had all the necessities, plus some, were comfortable and spacious enough that you didn't feel confined. The beds were pure heaven and the pillows absolutely divine. I considered writing to the hotel to determine where I could buy some of them for my own bedroom at home!! When was the last time that you considered that... Elevators were quick. I would skip breakfast and head to Starbucks... The lobby was under renovation during our stay so we had to enter from the back side and check-in by the pool. The parking was also limited during our stay due to this construction. It was fairly quite with the AC running all night despite being close to the freeway. The only real downside was that you are further away from the mall dinner options, ie. Yard House, which was our mainstay choice for almost two weeks. A nice touch was the Bath and Body Works lotions, soaps and conditioner. They smell phenomenal and are the absolute perfect carrying size. read more

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Awesome hotel! Very clean, excellent customer service, and delicious dining menu! There is something about the bedding at Holiday Inn hotels that I am just absolutely head-over-heels for. Maybe it is because all white linen reassures guests that everything is being cleaned. Sliding into the sheets last night at this hotel was best feeling ever! I had a crappy stay the night before at a journey motel and I travel a lot. This hotel is worth rate. If you are debating due to costs, don't waste your money anywhere else, if you can afford it, STAY HERE! We stayed in room 519 a mini suite and loved every minute. Cleanliness is important and basic housekeeping care of course like plenty of towels, wash cloths, soap, coffee, etc. Daniel was the amazing representative that assisted us. He was kind, professional, and swift. The housekeepers are doing an amazing job and so is the manager because the customer service for dining was just as great. If you book through a 3rd party there is a chance that you may not get the dining voucher so do not be surprised if you have to pay to eat breakfast or dinner. Just a heads up but the menu is A1! Thank you Holiday Inn!!!! We didn't want to leave! The pictures are after we made ourselves at home read more

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I booked the king executive suite. My shower head was spiting out water from the sides. The power outlet on my nightstand was broke. When I checked out in the morning I told the concierge my room number, 5 seconds later she said I was all set. She didn't even ask me how my stay was. I'll be staying at the hotel next door my next business trip to Palmdale. Customer service was horrible! read more

We look over and we see a NEEDLE ! We had kids in the room ! I called the front desk showed them the pictures all they said was sorry . Hotel manager was notified. I called a bunch of times when I left the property and she was in "meetings" I called back today and she wasn't available ! Worst hotel hospitality EVER ! read more

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Husband and I enjoyed a 2 night staycation and were very pleased with our experience. We were un disturbed for our 3 day stay. Our room was clean, bed comfortable, and small balcony offered just enough fresh air. We brought an HDMI cable and laptop and were able to watch several movies when we weren't interested in what was on TV. The hotel is near many restaurants so ordering take out was quick and easy. Hotel is also near a hospital and since our room was on the close end of the hotel we did hear many sirens throughout our stay. Aside from masks required in the lobby you wouldn't even know Covid was happening which is what we needed. Thank you Holiday Inn! read more

It is a nice hotel in a good location, but the staff makes it less than stellar. I was traveling with a disabled person (female) who simply asked how to plug in a Roku and was told "we aren't set up for that" (NOT true; any hotel TV with an HDMI port and wifi will work with Roku). Since we were there before and used Roku before, she told them that was not the case. She was hung up on 3X by rude little Kayla and told "we're done here." HOSPITALITY industry? Consideration for a disabled person? So we explained the situation and asked another employee, Margaret, for an audience with the General Manager. We heard nothing the following day. On the second day, when we still had not had an audience with "the Pope," GM Rory Casallas, I went to the front desk to confirm our reservation for one more night and to again request to speak with him. Instead, I was 'greeted' by employee Regina who informed me that "our stay was not being extended" and that Rory Casallas would be down to speak with me. Without even speaking with me and my disabled roommate to discuss our concerns or the fact that my roommate was disabled, he asked us to leave immediately because "we had been rude to the staff." Really? It was rude to expect an answer to a question without being hung up on? And was it also rude to be upset when housekeeping barged in - without knocking - after the front desk already knew we had renewed our reservation - with someone buck naked out of the bath?? That would be okay with you? Apparently Pope Rory Casallas teaches his employees that they are more important than the hotel guests. I am taking the matter up with Corporate, and if we don't receive an apology and sufficient reparations, the matter will be addressed by my attorney. read more

Super amazing customer service! Really enjoyed the atmosphere and the quietness. Rooms are updated and nice modern feel. Restaurant on site is pretty cool. read more

Worst stay ever and terrible customer service. Upon arrival they had our reservations wrong and charged us in full for our stay. Upon going to bed there was bugs in our bed. Never towels at the pool had to ask numerous times for them. Gone all day to come back to room service never being done. Spoken to the front desk about the issues who seems unfazed and was told the General Manager would call us and still have received a phone call. Would not recommend this hotel. read more

Holiday Inn Palmdale-Lancaster - Bug in Hotel bed at Holiday Inn Palmdale - Hotels Near Me - Palmdale, California

If you find yourself in Palmdale, this is definitely a good place to spend the night. The rooms are not huge, but well appointed with decent mattresses, pillows marked "firm" and "soft", iron/ironing board, hair dryer, microwave, refrigerator, flat screen tv (with cable & HBO) and a business center with internet terminals if you didn't bring a laptop. The rooms are clean and fairly well insulated from each other - I didn't hear a single noise from neighboring rooms. The fitness center is small - four cardio machines - but clean and very serviceable. The staff were super friendly and helpful (restaurant, bar, maintenance, housekeeping and front desk). This was definitely one of the best hotel experiences I have had - even though Palmdale itself was a peculiar environment of (self?) segregation with the latino shops on the other side of the freeway/railroad tracks and the rest of the town full of strip malls and McMansions. Kind of a weird place to be - but if you have to be there, be sure to go to the latino side of town to Vallarta grocery right off Palmdale - they package house made green salsa, mexican style ranchera salsa, pico de gallo and guacamole that is fresh and has a real kick to it. You can also get super manzana bananas and other treats (Albertsons is what you expect). read more

As a traveling salesman I wish I could give this location 10 stars because they are absolutely fantastic! I'm always greeted with grade A customer service from the front desk. Rooms are always super clean and beds super comfortable. Staff are always making their guests a number one priority which you don't see too much anymore. The food from the hotel restaurant is astonishing! You can catch me sitting at the bar drinking a beer watching a game of some sort and chatting it up with the friendly bartenders. By far my favorite hotel to stay at! Thank you for all that you do Holiday Inn. read more

Unless you want to experience finding a bedbug for yourself...Management "did find anything" even after the a literal bedbug was handed to the frontdesk. So not the best experience. read more

Stayed here under military orders, and they randomly charged my card for damages after I checked out. My room was not damaged in anyway shape or form. I will be taking legal actions against them. The site manager Luis was a real piece of work with absolutely no regards for this false claim. read more

Made a reservation for two nights and called back within a day to cancel the first night of our stay. I spoke directly to the Holiday Inn representative who confirmed she canceled the first day and confirmed that the second night was still booked. We arrived to the hotel only to be told that we were a no-show for not showing up the first night and that they were now fully booked. No apology given. No big deal, we had amazing accommodations over at the nearby Hilton Home 2 Suites (who also had availability for us to use the pool unlike the Holiday Inn). However, because they said we were a no-show and I didn't write down the confirmation number of the cancellation, they still charged me for the first night. We have been trying to get a refund but have been transferred around with no results except to be told that this would be escalated and we would hear back in 10 to 15 days. This is not acceptable even in Covid times. Especially in Covid times when there are many other choices for accommodations. I will update my review if we are refunded in an acceptable amount of time. read more

Review #515 None Elite Squad "We're at the Hotel, Motel, Holiday Inn" Check in should have been a easy check in but the Big Dude was rude or maybe stressed..I didnt like his I'm too cool cause I work here attitude but whatevers. The room was clean, no damp smell, smoke smell nothing ...it was clean. Great Air conditioner, mini fridge..iron, towels, TV and more. Now let's review the positive Great service in the dining room area, super attentive and always with a smile..um...hmmm... Ok, now with the negative You have a TV that doesn't work, the reception was bad on every channel except Comedy Central at night and Discovery in the morning I think..not not good..I know it was Super Windy and that could be the culprit but moving on. Since I know guest tend to steal towels and shampoos and soaps (not me) or maybe they're free to do it since they get thrown away..i dont know..im not a hotel stay person regular, they dont supply enough in your room.. If your reservation is for 4 or 5 people they still supply enough for 1 person and I dont like that. The coffee maker that's there is great, they give you 1 coffee and 1 tea (again not enough for the amount of people who stay) but no water.. maybe you can ask for free water or go down to the lobby and get some free lemon or orange flavor water.. but it doesnt say anywhere if you'll get charged for requesting anything..I had my own bottled water so I was good but imagine if I didnt... another thing, the Eggs they serve at breakfast are awful..obviously they're out of the cartoon but that taste was the worst ..everyone which dined in at the free breakfast complained about them...dont eat the Eggs. Now this is Big.. the Pool is worst than a public pool..WOW!!! NOT only was it super packed but it was super LOUD with Rancheras, Corridos and Banda and No, I'm not Discriminating or being racist ..its the truth. With lots of people with cases of Beer and getting wasted infront of kids..and heres another thing, they allow people to come and fill up the pool who aren't even staying at the Hotel..Yup, there were a bunch who just came to party and Urinate in the pool..its true and a fact.. it smelled heavy Chlorine which means if you know that too many people are urinating in the pool but whatevers ..I'm not a science teacher ..but the fact that they allow that is terrible ..the only thing I can give props to is the old man who occasionally came and dropped off towels ..other than that ..Its Terrible!!! Another thing ... Not Enough Parking Especially for stay Guest. I can imagine its because of all the outside visitors but if you move your car after 7pm.. goodluck finding a spot when you comeback..wow. Theres more negative than positive..obviously the room was clean and beds comfy and that should be all that matters but for the price you pay with all those negatives ..totally not worth it...I wish I could get a refund or partial refund cause that's exactly what I deserve. read more

Made reservation for Handicapped Mother my self, when we arrived late pm front desk told us room you handicapped room not available. Front desk person states she offered us cancellation with no penalty SHE DID NOT! she had to give us regular room. Wheelchair could no fit in bathroom. Manager refused to speak to us! HORRIBLE CUSTOMER Service! read more

So I will not stay here they try ripping people off, I called to make a reservation and they quoted me $500 a night when the weekend before is $230 and the weekend after is $130. Because softball teams are in need of rooms they are hiking up the prices. That is outrageous!! read more

Two words: MORNING BUFFET...that bacon was off the chain good, it was just like in the pictures!! The overall stay was nice, shout-out to Lexi working the front desk, she was very helpful!! The place was newly renovated so it still had the new hotel smell. The only issue I had was with the door mechanisms, it takes a little effort to close and they slam pretty hard on their own. read more