I was having trouble getting in touch with my agent at Goosehead Insurance for simple things such…read moreas changing my autopay, so I started shopping. I interviewed 4 or 5 different agents/agencies/brokers. Insurance Pros set me up with Ava (one of their agents). Long story short, I got better coverage on my homeowners for less, I saved $200-250 on my car insurance, and I gained an agent who listens to my needs and returns my calls!!! Thanks Ava!

I spoke with Charlie. He explained limits of liability and cost very clearly and patiently. I…read moreencourage everyone to reach out to him for your homeowners and/or car insurance needs. Knowledgeable AND exceptional customer service with one phone call!

Needed to get a new policy for my sister's townhouse. Called Mike Embree agency, spoke to Heather,…read moreand she had everything quoted, paperwork completed, and coverage approved to be effective on the desired date. This was done almost immediately. She was very knowledgeable and extremely efficient, a genuine pleasure to contact for business. Hardy V

We have been customers of Mike Embree insuracne for almost 20 years and every year they take crae…read moreof us. They are always looking out for their customers. Yanira goes out of her way( after business hours) and responds to my emails. The whole company is awesome. We have life, car and home insurance with them. The are literally an A++ team and company. Great Customer service Linda Cramer

Nothing has changed since the last bad reviews. They never return calls after they have you as a…read morecustomer.

It looks like nothing has changed at this office. If I could give a lower rating I would. I'm in…read morethe middle of buying a house and need to contact them about homeowner's insurance. I've left extensive messages because they never ever pick up the phone, yet not one message has been returned. The only way to deal with them is to take a day off work, go to their office, and stand there in front of them until they acknowledge you. They consistently never answer the phone. They consistently never return calls/messages. This office should be shut down.

I had a very frustrating experience with this State Farm agency and would not recommend them based…read moreon my experience. Initially, I was given a quote that was significantly lower than the premium I was ultimately offered. After spending time providing information and moving forward with the process, the final price was much higher than expected. The bigger issue was the cancellation and refund process. My payment was charged on May 23, and before the policy's effective date I contacted the agency and requested that the policy be canceled. I was told the cancellation would be processed. However, more than 20 days later, I still have not received my refund. In addition, my mortgage escrow account was charged for homeowners insurance approximately 10 days after I had already canceled the policy. Despite multiple calls and follow-ups, I am still waiting for the refund and a clear explanation of what happened. The staff was polite when I spoke with them, but the overall experience has been disappointing due to the inaccurate quote, delays in processing the cancellation, lack of proactive communication, and the ongoing refund issue. Customers should be able to trust that cancellations and refunds will be handled promptly and accurately. I hope this agency improves its communication, billing practices, and customer service so that others do not have a similar experience.

Emmanuel was very helpful and advised us as if we were his own family. He was very friendly and…read moreknowledgeable about different options. Overall a great experience!

James has been absolutely awesome to work with. He's been both informative and pleasant to get…read morequotes and complete our transfer from another insurance provider. The whole "like a good neighbor" motto really seems to ring true here.

Peggy did an amazing job she went way behind her job duties to help me out through thus crisis I…read morenow consider her a friend she is very kind and easy to talk to I would recommend her to anyone going through a crisis she is the nicest lady I've ever met

Do not be deceived by the low premiums when you sign up- this State Farm Agent engages in classic…read morebait-and-switch. They charged me reasonably the first year and then switched my insurance policy to be insured in Illinois (?) and then reinsured it in North Carolina, and took away my good driver discount (despite a perfect record), increasing my premium by over 40%. Staff are polite but can't give me a single reason why my good driver status has been revoked or why my policy was "reassessed" as high risk. I'll be getting my insurance elsewhere from now on... perhaps Yelp can help me find a company who won't brazenly try to rip me off.

I have had my auto insurance and homeowners with State Farm for 2 1/2 years. Everything was fine…read moreuntil I received my bill for my next 6-month auto insurance renewal. My premium went up by $130 (for only 6 months), which is 59%!!! That is outrageous. I called them, thinking it had to be an error. The only explanation they could give me was that my Drive Safe & Save discount no longer applies. Sorry, but that discount was not worth more than 5%, so that does NOT explain the other 55%! Nothing else has changed at all - no accidents, tickets, increased driving. NOTHING. Needless to say, I will be looking around for a new insurance company. I am very disappointed in how I was treated by Marty Lindsey's office.

I've been with this agent for a few years. For the first several months she had someone call me to…read moretry to set up what is basically a sales pitch to sell additional policies. Which I wasn't opposed to. But the admin calling me would, every time, offer me 2 potential times several weeks in the future. Only 2 options, only far into the future. The options never worked for me. I've never spoken to Tracy. I recently needed to file a claim and learned that my agent doesn't actually do anything to help me with a claim. She/her office apparently is just there to sell me things but not actually be someone who assists me when I actually need insurance. I would recommend you look elsewhere for an agent.

I called Tracey Stidham's State Farm office today at 919-401-6147 to address an issue with a car…read moreinsured under two State Farm policies due to their error. During the call, the receptionist, Brandi, abruptly ended the conversation, claiming it was "not productive" before hanging up. I attempted to call back to speak with Tracey Stidham, the owner, but my call was directed through a series of frustrating transfers before eventually being ignored entirely. As a customer with six active policies at Tracey Stidham's office, I find this level of service extremely disappointing. When paying premiums, I am treated with utmost courtesy, but when addressing issues, I am met with defensiveness and dismissiveness. It is disheartening to be told that my concerns are unimportant and to have my call ended so abruptly. The receptionist, Brandi, hung up on me. And if my concerns are unimportant, then so goes what you think about my family and myself. Except for when you are taking premiums from our melanated, hard working hands. Afterwards, you turn your backside. If I could provide a negative rating, I would ( -1)