I almost didn't make it to Fair Lakes Family Dentistry…read more I accidentally drove to the wrong dental office first--one where I had previously had a very unpleasant experience. Sitting in my car, I already felt the anxiety building because dental visits can be nerve-racking for me. When I checked my appointment again, I realized I was actually scheduled at Fair Lakes Family Dentistry, so I drove over hoping this experience would be different. The moment I walked in, the beautiful lobby and welcoming staff immediately shifted the tone. A.D., the dental assistant, called me back and introduced herself with such warmth that my guard began to lower. Our conversation felt natural and calming, which helped me relax before the appointment even began. Then I met Corey, the dental hygienist. When he spoke, I noticed his accent and asked where he was from. When he said Memphis, I smiled instantly--because I'm from Memphis too, born and raised. That small moment of connection turned what could have been a stressful appointment into something much more human. Corey listened as I shared my past dental concerns and experiences. His empathy, patience, and attentiveness made me feel like a person, not just a patient. As a counselor, I deeply value when professionals create a space where someone feels seen, heard, and respected. Corey did exactly that. Even during the procedure, everything was handled with gentle care and reassurance. Instead of feeling tense the entire time like I normally do at the dentist, I actually felt safe. If you're someone who feels nervous about dental visits, I highly recommend Fair Lakes Family Dentistry. Their team truly understands that caring for people means caring for more than just their teeth. Thank you especially to A.D. and Corey for making such a meaningful difference in my experience.

Good knowledgeable staff and very experience doctor, I m always very hesitate for dental…read moreappointments but that place is very nice and comfortable during the appointment

Avoid North Cypress Smile Dentistry!!! It's a scam shop. I…read morewent in for a basic new patient cleaning and instead was taken through a very structured process--X-rays, scans, multiple staff evaluations--only to be told I had "active periodontal disease" and needed thousands of dollars in deep cleaning and treatments. When I declined, I asked for a standard cleaning--the reason I scheduled the visit--but was told they would not perform it because the dentist had already diagnosed periodontal disease. So I left without receiving any cleaning at all. What really raised a red flag: when I said I couldn't afford the treatment, they suddenly lowered the price. By then, the trust was gone. The whole experience felt more like a sales pipeline than a dental visit. Afterward, I saw multiple reviews describing the exact same situation. DONT GO HERE!

Angela at the front desks is simply amazing. The dentists are incredibly gentle and understand my…read morefear of dentists.

To know me is to know dentists scare tf outta me, and willingly missing routine checkups and…read morecleanings, I reasesrched dentists for a whole year before I found this office. It is not in my dental network, so all costs are outta pocket but when I tell you I will gladly pay, I mean it. I had my first visit 6 months ago and from the moment I walked in, I was at ease. During my initial phone consultation I explained my dental anxiety and past experiences with dentists (within my insurance network), and how my fear may make it seem like I'm an unfavorable patient. The attendant immediately calmed me and explained what I would likely experience during my checkup, and they would make sure my visit was pleasant. This office DID NOT DISAPPOINT! The staff is AMAZING and Dr. Katy is soooo frikin AWESOME! Even when I had crazy questions they provided all the necessary answers. Dr. Katy & Team, thank y'all so much I just love y'all

10/10 recommend. Super clean, professional, very great a communicating everything you need to know…read moreand very flexible with payments however way you need to help you get the service you need to get done. Everyone from front office to back are very sweet and friendly - customer service is they go out do their way to take care of you 100% in every way possible.

Dr. Allen and his wonderful staff cured my fear of doctors and dental work. Had to find a dentist…read morefor an emergency last minute and I feel as though I won on this mark. They made sure I understood the total process. I would highly recommend them. You don't find dentists like this anymore. Kudos to Dr. Jinny as well shes a gem.

Update*** I was under the impression that the balance I owed was $261…read more They said my insurance would cover the rest. I'm now getting billed almost 3k worth of stuff I signed all the paper work and did what I needed to do when I went back recently to pay the remainder of what I owed they said my balance was 1.6k I was like no it should be the $200 now. Since I made a small payment. This month I received a letter saying I owe almost 3k. Don't get me wrong the doctors are great but I'm confused on the billing. Then I found out my root canal was a failure since there was an area not secured with the cement they put down there so now I'm having to get the root canal redone since there was a small area where bacteria grew I told them I wanted to get that tooth extracted they said no the tooth could be saved with a root canal!

I have spoke with your office manager of the day twice since my Aug 26th comments. Both times I was…read moretold refund would be given within 24 hours. As of today still have not received a refund. Not surprised, folks please avoid this office......

From the moment I walked into Universal Smiles on March 4th, I knew this experience was going to be…read moredifferent--in the best way. I had stopped by on a recommendation from my hairstylist, and although I carried some anxiety from a past dental experience, that quickly began to fade the second I was welcomed in. Stephanie greeted me with such warmth and genuine care. When I shared that I was new to the area and feeling a bit nervous, she didn't just acknowledge it--she took action. She offered me a tour of the office to help ease my anxiety, which made a world of difference. During that visit, I even had the pleasure of meeting Dr. Griffin, which immediately made me feel more comfortable and confident in my decision to return. At my appointment on March 16th, the exceptional service continued. Every single person I encountered was patient, kind, and incredibly attentive--they truly made me feel valued. Hailey was amazing--gentle, thorough, and reassuring throughout my X-rays and cleaning. I'm so happy she'll be my hygienist going forward. Dr. Steib-Griffin took the time to clearly walk me through my treatment plan, prioritizing what needed attention first and making sure I felt informed every step of the way. The financial portion was also explained in a clear, respectful, and stress-free manner. I can confidently say I've found my dental home. Universal Smiles delivers top-tier care with a personal touch that's hard to find. And the fact that it's a Black-owned, husband-and-wife practice? Absolute perfection.

Return for his routine cleaning and check up. Thank you…read morefor giving us grace with rescheduling. My son like that he can view television while receiving his cleaning service! They always have a great show playing or allow you to choose from available selection Dr. Brad is very friendly and welcoming. Thank you for your grace, and feedback on buccees brisket sandwiches, now we interested in trying them.

Dr. Kim and Jen (hygiene) provided an excellent experience. After having had a previous experience…read morethat was not ideal, I was reluctant to find a new dentist that I could trust. Dr. Kim took the time to explain the details of "why behind the what" and provided great dental advice. I highly recommended Jen! She did an awesome job cleaning my teeth and giving me educational tips and information. The staff is friendly and very professional from the moment you walk in and throughout your appointment. Great job everyone!

Insisted on taking new x-rays even though I had x-rays taken by an endodontist a few days earlier…read more-- said they couldn't access his information on the thumb drive I brought from his office. Dentist provides quality care and spent a lot of time explaining my options. However, I felt like I was drowning during the procedure because there wasn't enough suction in the device (or because the hygienist wasn't using it enough). I had to swallow at least once, which I'd never had to do during a dental procedure before.

Dr. Schott and her team always go above and beyond to make you feel welcome and comfortable. And…read morethe new location is really convenient.

I have been here for care my teeth .Doctors are so good work and gentle. They have some of…read moreexperience for dental and I'm glad be here next time

All they want is money money money! They don't care about their patients! Overcharge for basic…read moreservices. The dentist doesn't know what He's doing! The orthodontist runs in as if she's in a hurry and is soooo busy! They're always switching staff. Never going back to this office and never recommending them!

I have been going here for a few years and I can't be more happy with my new smile. Dr. S and her…read moreteam did an amazing job with my braces and I love my results. Now, Dr. G with complete the process to perfect everything. I highly recommend

My favorite dentist. Ive been going here for a little over a year & they're the best. I recently…read morehad my sons appointment (hes 1) and he was getting impatient while waiting for the doctor & one of the assistance was helping me keep him calm & was playing with him. This place is a little far from me but distance doesn't matter when you get amazing service. Love this place the whole staff is amazing & super friendly!

Please be very careful when making a decision to go to this dental office, the staff is very…read moreunprofessional one of the staff talks to the patients in a bully type of way as if she's talking to her kids the waiting area is dirty with stained chairs. The actual patient care area isn't any better once I got to my appointment I ask the assistant again if the dentist pull back teeth she told me he only pull certain teeth I explained when I made the appointment I ask the same question and was told yes he extracts any teeth so I made the appointment but was a different story once your there at the office. I was nervous after seeing all the dirt and dust on the lights above my head, while the dentist was working on what he chose to do not what my complaints were something fell on my forehead from above my reflexes was to instantly knock it off thinking it was some type of insect the dentist screamed at me so loudly that I was ready to get up and walk out he's not friendly has some type of coldness to him. I didn't like the unsafe handling of the dental equipment and the community eyewear they ask you to wear so on my other visits that I had to complete I wore my own and vowed to never return there again and wouldn't recommend this office at all. Staff needs to be trained professionally and the dentist more caring and understanding Dr. Nguyen