Called to find out about working on the head on my boat. Brusque response "we don't do that, nobody does." Odd because I have a quote from another place. Also odd because their website says they offer these services. I don't think they need your business. read more

I have transited through Elliot bay(boat is based in Olympia) twice when boat issues developed. Once was a real urgency (ruptured gauge with water leak in fresh water system in summer 2020) and the other a perceived emergency (alternator malfunction on port engine in spring 2021). On both occasions, Larry and Jacques and staff came to our aid in a most timely fashion. They were professional, respectful of the boat and honest. They repaired the real emergency in a timely fashion at a fair price. They educated me on the alternator issue after evaluating it and did this at no charge. (They could have easily taken advantage of this situation and charged for fabricated repairs if they had wanted to. I wanted to pay them something for their time but they refused.) In short, Emerald Harbor Marine has been professional, competent, courteous and timely in their service on my boat. I highly recommend! read more

I saw an inch of water in my boat and saw that the bilge pump had failed. alled Kelly at Emerald Harbor and she said they were booked solid for several weeks but said she would try to get someone. Within an hour Larry and Mitchell showed up at my boat, got an electric pump and also installed a new bilge pump They also followed up the next day and took a look to make sure things were OK. It was really great to see just how responsive they were to a difficult situation despite a busy schedule. I signed up for their regular monitoring program. read more

What bunch of arrogant jerks! I encountered a problem while transiting through Elliot Bay Marina (where they are located). I was stuck and needed a repair or at least trouble shooting so that I could arrange for repairs somewhere. They said that they have other customers that "want to get out on the water", which I can appreciate. I was told to leave my name and possibly they could call me "some time next week" to arrange for a time to look at my boat (which was right outside of their office) - knowing full well that I was only there because i was having problems while transiting. I then called Pats Marine in Seattle, who was equally busy but had the sense of customer service enough to take care of me and get me on my way. It ended up being a 30 minute fix. Pat's was outstanding. read more

As most boat owners know, finding the right people to get the job done is half the battle in keeping things ship shape. Well EHM are the right people in my book. My custom 52' boat needed lots of fixes and upgrades to the systems due to, shall we say, inadequate systems work at the factory. EMH was able to help figure out the issues and sent some of the most qualified people I have had work on any of my vessels. We have gone from repairing and replacing incorrectly installed systems to upgrading and fine tuning and EHM has been great throughout the process. I highly recommend them to anyone who wants it done right by people who back up their work. read more

Emerald Harbor Marine first starting working on our boats back when our Bayliner 4087 was new. The Emerald Harbor team installed a Wabasto 2010 hydronic heating system. The work was well done and within budget even though these are complex jobs and every install has a few surprises. We kept that boat for 4,100 engine hours traveling all over Washington and British Columbia. We cruised a lot, wrote a cruising guide (Cruising the Secret Coast: Unexplored Anchorages on British Columbia's Inside Passage) and we blog about boating extensively on the mvdirona web site. After more than a decade with Emerald Harbor helping us maintain our first boat, we then moved to Nordhavn 52. Emerald Harbor Marine was responsible for the manufacturers commissioning and, just as before, they have done a terrific job of helping to keep our boat running well. The Nordhavn is a much more complex world cruiser but Emerald Harbor services many in the Nordhavn fleet and knows the systems well. What's perhaps even more surprising is they have stayed available for questions long after we left town. We are now in Australia having cruised Hawaii, the South Pacific, and New Zealand and Emerald Harbor Marine is still our go to team as the boat crosses 4,600 main engine hours. Frequently they obtain parts for us and help get them delivered to obscure locations. It's now been more than 15 years of working with Larry and the team at EHM and we continue to really appreciate the professional support and the excellent value. read more

I contacted larry Here at Emerald Harbor Marine. We talked about fixing my bow thruster. He said that he could do the work no problem. I asked him for a quote and he then completely ignored me from there on. I trusted what he said and now I am going on a two week cruise to the San juan islands without a bow thruster. Thank you EMH. I would NOT bother calling this guy for anything, Unless you like listening to hot air and then being ignored. There actually is nothing worse than this kind of person, running a business.. read more

I started working with Emerald Harbor Marine with a new boat purchase in early 2013. With it moored at Elliott Bay Marina, I decided to give EMH a try given their office is located at the marina. I have utilized them for both mechanical and electronic maintenance and upgrades - I could not be happier. They have an experienced staff that is able to tackle any issue that arises. Larry, Dan and Paul are reliable, seasoned professionals. I give them my highest rating. read more

I'm updating my review from 1 star to 3 stars. The 1 star was for poor service. It took several months for them to finally get around to re-bedding the portlights in my salon. Had a great initial conversation with Larry but three months later they'd done nothing despite many repeated reminder calls and constant responses that they would get on it immediately. But they didn't. With the weather turning I gave them one last chance to save a now bitter and pissed off customer and they finally got on it. Once they did, their work was solid, performed in short order and at a reasonable price. They even went out of their way to research the best way to re-seal my large portlights including calling the original manufacture and researching what is used in skyscrapers before choosing what I hope will be a permanent solution. So far so good. It's been pouring and my salon is bone dry. 5 stars for quality work performed quickly (once started) at a fair price. Average them out and you get a 3 star review. They know what they are doing and do it well but you might want to look elsewhere if you have a time critical job or aren't willing to hound them. read more

I would really like to leave something positive here... Unfortunately, the best I can do is simply say that they got the job done. I made an appointment to have my AIS updated with my vessel's new MMSI number. The tech arrived on time, 5 minutes early in fact, which seemed like a good start. Once on board he proceeded to investigate updating the system. Almost immediately he started to pull the unit out. Now, when dealing with sensitive electronic devices you don't typically want to hear banging and see someone jerking on it. I asked if I could give him a hand and that activity calmed down. He then found the access cable he was hunting for and connected his laptop up. My understanding was that my Raymarine AIS 500 could be updated in the field. Once connected he told me that he couldn't update the unit and that I would need to send it in to Raymarine to get updated. I picked up the phone to call Raymarine and get details on sending the unit back. The customer support agent told us that the unit could be updated on the spot and didn't need to be sent in. The agent said that the Emerald Harbor tech needed to only get a 25 character code from the special dealer website. Shouldn't the tech have known that, considering they are a certified Raymarine dealer? The tech didn't have the log in, and called three separate people at the Emerald Harbor office to try and get it. None of them knew the log in information. Now, if you are the only certified Raymarine service center in Seattle, you'd think this information was readily available. The tech ended up throwing in the towel 30 minutes in and saying he'd need to come back later once he figured out how to log in and get access to the 25 character code. Now, this was all very frustrating for me, but I gave him permission to board by boat later and finish up the job. I got a call a few hours later from the tech saying that he completed the work. He said he'd charge me an hour of labor to get everything done, $88 plus tax. I left my credit card information on file, so they merely billed it and all should've been well. Unfortunately, not so. I just got the bill details in the mail and they charged me for an hour and 15 minutes. That's not what the tech told me he'd bill, nor did they call to update me before billing me. While the job got done, the general attitude of the tech that came out was condescending, arrogant, and temperamental. If I had absolutely any other option I would choose to go with them in the future... heck, I'd even considering paying the extra money to have the Tacoma Raymarine service folks come up rather than work with Emerald Harbor again - and their office is 500 yards from my boat. While yes, the work got done, they were unprofessional and billed me more than they said they would. Go somewhere else for your service needs. Or, better yet, start your own Raymarine service business (there's plenty of need in the greater Seattle area) and cannibalize their business... you'd just need to be somewhat competent and have a decent bedside manner. Not too difficult. read more