What a great experience. 10 years ago I wouldn't have said that, but I'd recently heard some very…read morepositive things about the new management (4 years ago they started) and new staff so I thought I'd give them another try. So glad I did. They were committed to doing a good job from the get go - thorough, very communicative, reasonably priced (it's expensive no matter where you go, so it's wonderful when you actually get what you pay for), and Darren kept me posted every step of they way regarding my service requests so there were no surprises in timing or cost. I am pleased to say the entire crew that I met was nothing short of terrific, and they all worked as a team on my behalf.

Having recently purchased a used sailboat that hadn't had the bottom painted in a few years, I…read moredecided to take it to Yachtfish for bottom paint. They got me into their yard a week early and finished the bottom job in half the time they said it might take. Although expensive (what isn't) I was ok with the initial quote they gave me. Then they discovered some blisters that needed attention as well as some extra bottom sanding. This added an additional $1000 to the job. However, Darrin worked with me to get the best bang for the buck. The crew was super friendly, as was the office staff. I might not have given them five stars due to cost, however, their customer service made up for it.

Called to find out about working on the head on my boat. Brusque response "we don't do that,…read morenobody does." Odd because I have a quote from another place. Also odd because their website says they offer these services. I don't think they need your business.

I have transited through Elliot bay(boat is based in Olympia) twice when boat issues developed…read more Once was a real urgency (ruptured gauge with water leak in fresh water system in summer 2020) and the other a perceived emergency (alternator malfunction on port engine in spring 2021). On both occasions, Larry and Jacques and staff came to our aid in a most timely fashion. They were professional, respectful of the boat and honest. They repaired the real emergency in a timely fashion at a fair price. They educated me on the alternator issue after evaluating it and did this at no charge. (They could have easily taken advantage of this situation and charged for fabricated repairs if they had wanted to. I wanted to pay them something for their time but they refused.) In short, Emerald Harbor Marine has been professional, competent, courteous and timely in their service on my boat. I highly recommend!

Absolutely outstanding!!!! Dave Johnson was EXTREMELY helpful!!' Brought my Hewescraft Searunner in…read morebecause I lost propulsion. I was fearing the worst and it turned out to be a prop hub failure. They replaced the prop hub, , then I asked Scott to do a full service of the engine, which they did no problem! I HIGHLY recommend over the "V" boat shop in Shelton... Save up ourself the headaches and get your servicing fond at Kitsap Marina. Scott in parts will get you all fixed up!!!

Went boat shopping. Kitsap is close. Nobody matched their prices. No high pressure. Great…read moreexplanations. The 16' Lund and 20 hp Suzuki they recommended are perfect. Great people. Highly recommended.

I had Miller and Miller install a fridge on my boat. The quality of work is Ok it is up and running…read morebut I'm very frastrated with their communication and commitment. In February I asked them to plan for installation of a new sanitation system after the work on the fridge. They came, took a look and said that will send me a quote by end of March and that everything will be done by end of May. Never heard back. I called, left messages, numerous emails and every time they were postponing the project. Eventually stopped replying. At the end in May I had to start searching for another company to take the job which is more difficult to do in May. Suggestion for improvement: do not commit for projects that you can't or not filling to take. I could have saved a lot of my time and could have started sailing sooner.

Miller and Miller Boatyard is without a doubt the finest Marine Service Company on the planet! My…read morehusband and I have owned our 44' Tollycraft for over 15 years and use Miller and Miller exclusively. Honesty, Integrity, and extraordinary customer service are the words we use to describe them. When it comes to your boat, be smart and work with Miller and Miller.

Roy has been repairing outboards for me for over 30 years. He is so high integrity that I don't…read moreeven need a bid. I KNOW he will be honest and fair. I just fried the waterpump in my Evinrude outboard, so I will be off to see him again tomorrow if he can fit me in. He works on all brands, but I think he could rebuild an OMC motor in his sleep. Trust this guy, he will not do you wrong.

Great little boat repair place, been there seems like forever. They repair and service engines,…read moreoutdrives, outboards, etc. I don't believe they do any fiberglass repair or electronics installs or any of that kind of stuff. Owner is plain spoken, honest & fair. Get there early in the season cause the place gets super busy.

I brought my boat in to Brad to have him inspect an issue with my throttle for my Mercury. Brad did…read morenot go through any of the "process of elimination" things that you would normally do to diagnose a throttle issue. He didnt even disconnect the throttle cables and inspect them. He didnt open the control box, didnt do anything. He was very condescending in his manner, and basically told me if it was him, he would just do nothing and wait for the problem to get worse. I know is capable of oil changes stuff like that, but anything more serious you need to find a serious mechanic. And also one that wont be rude. I have never in my life had an issue with a mechanic and i am not afraid to spend money to keep my equipment maintained. This was a complete fail and I truly suggest you avoid this shop.

Nothing mentioned about being closed "to the public" anywhere online, drove an hour to get parts…read morethat are not sold anywhere else. They wouldn't make any exception on picking up parts in person, even if paid over the phone, only offered "shipping". After so many years, I will no longer be conducting business here.

Great service. Fast sails. Way rad owners and staff. You don't need to waste your money and time…read moreon a big brand name. Also, don't waste your time on some no name internet only loft. Ballard are the real deal, like sailmakers of an era long gone.

Ballard sails makes some great sails. If you go out on a race night from shilshole you'll see most…read moreboats sporting a suit. I figured if they're good enough for racers then they'll be great for a cruiser. I had Joe make me a new main and asymmetric spinnaker and the sails are amazing. I couldn't be happier and the performance was killer! If your in the market I would stop in and talk to them. They beat every other lofts price and made the sails locally!

Kenny is simply the best! He's so knowledgeable and helps keep our vessel diesel engines running…read moresmoothly. Thanks Kenny! John & Linda

I needed a special order part for my Yanmar 2GM20 auxilliary and so called Hatton. The parts guy…read moredidn't seem interested in helping me find the item, and hung up the phone on me. I'll be sure to tell my friends about this unfortunate customer service experience.