So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Personally, I am confused with this company. I had an appointment at Highlands East to review my…read moreinformation for rent. No one was at the office at the time I was supposed to be there. Was I wrong on the time? I do not want to be late on the deadline which is the 10th. I do not understand why we have no one in our office to help us. I will hope a manager is here tomorrow Dec. 6th. Honestly Allied Residential...I am trying to complete what you need. Please help. Thank you. My other requests were completed.

This company manages properties like they manage people Horribly. From putting anyone at a property…read moreto making it almost impossible to speak to their supervisor. Jon the manager of Villa Capri and his boss needs to be fired and immediately. He is very rude and clearly does not know how to complete LIHTC paperwork. The property is deplorable. Form NEVER being cleaned on the exterior or interior but have photos online from YEARS ago that makes it seem like it's a good property. This company needs to be bought by someone who actually cares for the families they serve. I worked for them for only six months before I quit as I realized that this company has not one care about anything other than INCOME.

As a property owner, I couldn't be more pleased with the exceptional service provided by Book It…read moreVacation Rentals. They are professional, responsive, and truly take the stress out of managing a rental property. We've also been very happy with the support they've provided in coordinating repairs and assistance with furnishing the home. Their attention to detail and willingness to go the extra mile have made a big difference in getting the property ready and well-maintained for guests. I have complete peace of mind knowing my investment is in such capable hands. I highly recommend Book It Vacation Rentals to any property owner looking for reliable and top-quality management services.

Laura and Dmitry have been managing my Seattle property for 2 years while I moved out of state…read more They managed interior decoration, photos etc. while I made a quick exit. We had a few minor miscommunications at the beginning but things have been close to flawless for 2 years now where I've had almost zero involvement which is exactly what I needed. The star ratings of the property on AirBnB (4.93) and VRBO (9.8) are testament to the smooth operation they are running. The few review dings received were by impossible to please guests or due to things that were outside of their control. Would definitely partner with the Book It team again.

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

Recently moved into a house that was beautifully remodelled. Unfortunately I saw that there was a…read moreslow drip from the bathroom sink into the cabinet - I completed a work order online and boom next day I had a maintenance person at my door. I'm so impressed with how fast the maintenance team works - and the guy (James?) was super nice and knowledgeable too. I guess I can talk about the application process - super easy, they have people in an office that you can actually talk to and get through to which is cool, definitely looks like they are doing things right.

Sonny is a SLUM LORD! After we moved in he said I have a sensitive septic system. If you don't like…read moreit you can move. After 3 or more years the 2 plastic $5000 grinders broke 4 ft down in the septic tank and he tried to blame me. He was told by Auburn to upgrade or tap into the city. Instead he allowed the sewage to run down the street where all the neighbor kids played. The upstairs bathroom toilet leaked into the kitchen he cut a big hole in my ceiling and never cleaned it or fixed the hole and never had a professional clean it The back siding door had a pane of glass was broken and refused to fix so our heating bill was over $300 a month. Tried raising the rent from $1800 to $2600 without improvements. After flipping the duplex charged the next tenants $2400. He just want to stick me with is remolding bill. He racked some fake charges like deep cleaning. I replaced the carpet he tore out and used different carpet and hardwoods. Gutted the kitchen. Replaced the 30 year old garage doors because the neighbors door fell apart because they were so old. How can you deep clean when I painted all the walls and changed out the carpets? BEWARE Sonny is a SLUM LORD!

I've been doing business with this company as a renter for 9 years, and the management has been…read moreconsistently fantastic. Rent increases have been fair, and they always prioritize tenant safety and property upkeep.

I asked Pam where she sent my 1099 tax from and I received the following response (see picture)…read moreApparently now the entire staff is rude.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Worst agent ever (agent's name: Agnes Chan Low)- learn from my mistake!…read moreManaged my property from 2019-2025. Tenants left deep scratches on floors, stained carpets, wall damage, and even a missing dining room light. She called it "normal use" and took no action to protect my rights. All these years, every time I reached out to her, she said she was busy and never had time. But when it came to deducting the monthly management fee, she was faster than anyone else. Unprofessional, unresponsive, and irresponsible!

Ping did an outstanding work assisting us with the process of a rental home. She was able to…read moreaccommodate us into the rental home in a timely manner. Ping wad also very responsive throughout my lease term. She was friendly yet professional and knowledgeable.

No amenities whatsoever. Pools have been filled in or demolished. Elevators, wheelchair ramps and…read moredisabled access are nonexistant. Carpet in common areas is disgusting. Installation of water lines for in-unit washers & dryers was promised 2 years ago but still hasn't happened. Your mailbox may be in the basement of a neighboring building, accessed through a maze of stinky stairwells and hallways. AND the association fee was raised 30% this year, now averaging more than $600/month per unit.

A horrible place to rent and probably even worse to own. After moving in I found out the upstairs…read moreneighbors had 5 people cramped into a 1 bedroom unit. (A toothless mom, 1 young teen, 2 young kids under 6, and a boy friend/husband.) I would constantly find cigarette butts and kid toys on 'my' porch along with the occasional boys underwear.....classy. Even though 'quiet time' is supposed to start at 10pm, it would sound like a heard of wild dogs were running loose upstairs until 12-1am every night. Works great if you are on welfare and don't have a job to wake up to 5 days a week, but for the working class, no rest for the wicked I guess.