We are so grateful we have been able to work with Debbie Smith. Debbie is kind, professional, and…read morewent above and beyond to help us in finding our new home on a short timeline. Anytime we had questions, concerns, or requests, Debbie followed up promptly and with action. The maintenance teams that Debbie employs are incredible and do high quality work, we're especially impressed with Gil's work with JCR. I highly recommend choosing to work with Debbie and North Pacific Property Management, you'll be in excellent hands.

I have been connected to North Pacific for the past 9 and a half years as I was renting a house…read morethat we lived in. They were always quick to help, respond, and support (especially with maintenance or repair through Management). I am grateful for this experience that I had with North Pacific.

I have had an extremely disappointing experience with this HOA management company…read more Our insurance claim, which stems from a leak in our condo, has already been approved by the HOA's insurance carrier, and the insurance adjuster has been ready to move the claim forward. The only thing holding up the process has been the management company's failure to provide the information the adjuster has repeatedly requested. Despite numerous emails and phone calls from both me and the insurance adjuster over several weeks, communication has been inconsistent and follow-through has been virtually nonexistent. We were told new staff members would be taking over the claim, but the delays and lack of responsiveness continued. Meanwhile, my tenants-including two newborn babies-have been forced to live with a temporary post-mitigation setup while we wait for the management company to act. This unnecessary delay has caused significant stress and hardship for everyone involved. I understand that staff changes happen, but homeowners and tenants should not have to suffer because of poor communication and lack of accountability. I hope the company improves its responsiveness and claim handling so others don't have to go through the same experience.

The people that run this company are not friendly and usually are unhelpful when dealt with a…read moresituation to help resolve for a community. They are typically unprofessional and don't mitigate issues and instead instigate or heighten problems for communities they run. I recommend people to avoid using this management company and look for someone else who is more willing to represent the community well.

Owners, do not let this company near your home. I handed…read moreover my home to them in March 2024. They didn't start showing the place until June 2024. I had friends contact them who were interested in leasing the property. Seattle Property never once contacted them. In the meantime, the yard is over growing, my old neighbors are calling me wondering if the place was abandoned. Their excuse: Oppsy-It just fails between the cracks. I have tried to call Matt on several occasions in the 1.5 years of working with them. He never once returned my voice mails. When I emailed Emily with questions about work orders, I would get short curt messages that didn't address my question at all. Just look at how dismissive they are of negative reviews here. I tried to play it cool. Then I started looking into some of the work orders. Apparently the microwave went out and they replaced it. No biggie right? However, the price of the microwave seemed a tad high. So I found the same exact model on Amazon and Home Depot for about half the price. Kind of makes me wonder if they're pocketing the extra money. Then other work orders come in, apparently normal maintenance such as changing out the HVAC filter isn't being done. The tenants aren't cleaning out the lint filters. So when that stuff breaks, who do they charge? What other kind of routine maintenance are they skipping? Are the rain gutters being cleaned out?

Overall, our experience at SPM has been great…read more Only real complaints are the duplicated charges taken from our deposit & the painfully slow email response time. It's common business etiquette to at least acknowledge receiving the e-mail within 24-48hrs and ask for time to process, however we consistently are ignored for weeks on end by the accounting department and Molly. Simple mistake, but the communication could really use an improvement. Edit: so after posting this review, we immediately had our case taken care of. We got the refunds from the double charge... still think communication could be improved. If the system allowed, I think I would give them 3.5 stars. -Kevin & Elle

As an out-of-town landlord, I'm really relying on my property manager to take care of my property…read moreand tenants. David Drake was referred to me by my real estate agent who spoke highly of him and he's right! David is very easy to work with and has done a fantastic job from finding great tenants to managing my property so far. He's super responsive and resourceful. He has stayed on top of everything every time we or the tenants had a question or a request. I can view the expenses and balances easily the Windermere website, which provides a great record for accounting and tax reporting purposes. I can trust David taking good care of my property as well as my tenants.

ANN ASHFORD AND CORY BREWER, you owe me an explanation…read more I paid a $4,800 security deposit and, after waiting three months, received only $600 back this August. You withheld the rest of my deposit for alleged damages, claiming you needed to wait for estimates. I requested documentation, invoices, and proof supporting these charges, but none was ever provided. Instead, I received a $600 check with a memo simply repeating the alleged damages and a total that appears to have been pulled out of thin air, with no documentation to substantiate the amount. This experience has been incredibly frustrating and disappointing. The lack of transparency and communication throughout the process is unacceptable. Based on my experience, I strongly recommend avoiding this company.

I have had several bad experiences with property management companies. I've seen them used to…read moreextract money from tenants and landlords without providing quality property management. However, after about a year and a half under SJA, I can see they are doing their best. None of my repair requests have been denied, and they have been transparent about rental laws and what the lease agreement entails when we have had problematic tenants. Thank you, Amber, and the SJA maintenance team, for demonstrating your professionalism and interpersonal skills and proving me wrong.

My rental in Seattle has been managed by SJA Property Management for 3 years now. They have been…read morenothing short of amazing. Our property manager is very helpful, kind, and responsive. In our last inspection they found a leak that could have cost us THOUSANDS of dollars. What a great catch they made. I am very very very satisfied with SJA and I highly recommend them. My tenants seem quite happy and pleased too.

I rented from Avenue One (AO for length) for two years and I cannot recommend them to renters who…read moreare looking for consistency or dependability in their landlord. The first clue was in month four after we reached out to our property manager about cutting the 6x6(ish) front yard. We requested AO to amend the first draft of their proposed lease agreement to exclude the yard as a tenant responsibility - they agreed and the lease we signed included no tenant responsibility for the front yard. When they finally hired someone, the third-party company blew a rock that shattered our glass door. Given the glass covered the entire door, it was an extreme safety and security hazard. We shared with AO that someone could easily kick it in and that it could also easily break w/ daily use. They came out quickly to assess and scheduled a third party shortly after. We then made time out of our professional schedules 5 times to get evaluations which AO insisted upon even after given guidance to replace by 2 separate contractors. It took us emailing the owners of AO directly to have them schedule one final evaluation, which ultimately suggested replacement anyway. It took TWO MONTHS to replace our front door, and only after requesting and negotiating were we offered compensation. The front lawn was not mowed again for the last 18+ months of our lease. This was a pattern. AO hired third parties that weren't consistent in communication or performance. Other maintenance requests were put off and ignored. In the case of a separate upstairs bathroom issue, the hired team broke an item in a bedroom and left $20 to help replace it. We received a new property manager after the door incident, and while certainly better than the first, the communication felt clumsy, incorrect, and in need of prompting rather than being proactive. I expect more from a company that chooses to rent to people, as it should be predictable and dependable in exchange for the monthly rent - and we were tenants that paid rent on time, every time. We gave 50+ days of notice before vacating. A new employee from AO who showed properties sent an email at 1pm on Friday to begin the process to list our apartment but mentioned no timeline. Less than 4 hours later, we received a curt email alerting us that an ad "was live" and that they had "3 people waiting to see when they can tour" on Monday afternoon (less than 24 business hrs). After calling and sharing our circumstances, they emailed it was within their rights to show our home w/o consent with 24 hrs notice. My roommate negotiated a few days to return from travel and to secure our valuables. Our caution only came as a result of several encounters where the AO team and their third-party contractors broke things in our house. The request we received to show our home and the striking urgency that AO created is a pattern that shows they do not respect tenants. Pressuring us to respond to them showing the apartment over a month before our lease ends with 4 hours in between emails is not reasonable. It is particularly unreasonable given we had provided our notice to vacate over 2 full weeks before that email exchange (nearly 2 full months before our two-year lease ended). This urgency to move rapidly had never once been AO's approach to maintenance for any concern we had. When the agent ultimately showed our home, they sprayed heavily scented perfumes (they admitted to this later) in our purposefully unscented home, resulting in significant allergies that caused a night of headaches. When it came to the walkthrough, we had to basically beg to be there. The timing of the walkthrough was shifted on the night before the appointment. In an email before the walkthrough, they mentioned extra charges if our unit wasn't in the same condition it was upon move-in. However, we confronted them with language from the Seattle Renters Handbook that if cleaning fees are charged as a fee before move-in, you cannot be charged for cleaning after moving out. They requested we sweep the rooftop deck that was rotting and decaying - yet another ignored maintenance request that they received months before they knew we planned to move out. We did get the full deposit back, but I have to chalk that up to our clean nature and our unrelenting focus on over-communicating and keeping written records. This level of vigilance felt exhausting, but something we had to keep up with AO because they never seemed to have our best interests in mind. Ultimately, I could not in good conscience recommend this company to any renter. AO showed time and time again what they thought of us by providing absolutely minimal service and little respect to us as renters. If you do rent from them, start keeping written records and don't hesitate to contact the Seattle Tenants Union for guidance. The only striking positive was the initial real estate agent, Barb Bender, who was incredible. She showed care, created clarity, and sold us on AO.

First of all, we are about the best tenants you can find with impeccable rental history and great…read moreincome. This is all verifiable th This house is expensive.. so expensive I am embarrassed to say it here. It came with so many wonderful amenities.. until it turned out that it didn't. A huge modern TV in the basement! I guess that helps make the price worth it! Except the TV is from 2010, cant load any modern streaming services and is basically huge e-waste. (Don't feature it in the add for the house.. ). Its trivial, but our old 2015 TV was giving us some headaches due to its age, so seeing this in the add was like "ah! Perfect for us!" But. hilariously the huge TV doesn't work unless you hook it up to a laptop with an HDMI cable across the room. Don''t believe me? Look up Sharp Aquos Quattron. See if it hooks up to even Amazon Prime Video (spoiler alert, it doesn't). (Oh and it turns out Netflix stopped supporting this machine many years ago). The hoops we had to jump through to secure this house! Way too hard. Its almost as if they are justifying their service by putting people through the wringer.. we could have cared for this house ourselves and done just as good of a job if not better.. but they justify their enormous costs basically by making people go through SO MUCH effort. It's starting to feel like a grift/cash grab. That being said there are positives. Kathy is kind and responsive (was). The recruiter who we contacted was just wonderful. So it's not the people we deal with, it's the actual process, hoops and the rug pull we are currently feeling. We arrived after an arduous move, very long and serious to find our trash so full and heavy that the garbage men rejected it due to its weight.(400 pounds?). this is after my wife and I both pushed and pulled it up the hill to the street, injuring ourselves in the process. So now we are saddled with this super heavy trash and nowhere to take it and no where to put OUR trash.. We PAY for our trash services... so.. ? Find a house that is being rented by the owner and just do a good job caring for the home. You will save yourselves THOUSANDS of dollars, a myriad of hoops, headaches and effort. Plus they force you into a 24 month lease.. and now I know why.. because people would leave in droves. So that's some more good advice, if they force you to do a long term lease, that is a big red flag. Also, we have rented sight unseen in the past. No problem. Why? Because those owners were confident the house was fine. If they DONT allow sight unseen.. what does that tell you? Something is wrong.. or they are hiding flaws that they want you to walk by without noticing so they can sign their 80 page move in documents. More good advice, ask about sight unseen (even if you don't intend on doing that and see what the response is). They reach out 3 times to verify we set up utilities (a month after we already did that) almost as if to justify the existence of the utility manager.. but the internet, the one and only utility besides electric we need to work for our jobs.. that doesn't count, no assistance or advice there, just figure it out.. but if you pick the wrong services you are in for another headache. Just make sure you pick the same service that the house had before .. or you are in for more delays, headaches and stress. The home is quite lovely as is the yard but far from worth this cost (the cost includes pain, stress and anger) ... and there were some issues moving in, the drawers and cupboards were grimy and we had to clean it all with a scraper. Yuck. a couple bad electrical outlets (which we haven't even mentioned yet, one issues at a time, we are not trying to inundate them).. wiggly and loose thick glass shower and bathroom doors (all of which look brand new and never tested but sure do look nice. Pooling water on the floor after a shower creating a mold stain. We created tickets in the portal, but they are now showing closed and resolved! (They are NOT resolved). Its just for the money we pay, you would think the things that were part of the draw, (like the TV) would work and not just be more work for us.. heck for this money even be set up for us on our arrival! But no.. we are saddled with a big (70 inch) hunk of junk. If I owned this company I would make it right by purchasing us a TV that actually works with the modern streaming services (not some ancient xFinity Vudu nonsense). Last but not lease.. the faucet. We come home.. burnt from moving, start our first dishes and it squirts right in our faces! LOL.. its hilarious..until its not. except nobody seems interested in fixing it.. or if they are we are not in the loop. I jammed my thumb up into the faucet so now at least it sprays in other directions than directly at our bodies. Maybe waiting for parts? Maybe they should tell us that. . This post is from 2023 . but somehow just showing up now, you should hear about the MOVE OUT PROCESS. It was even worse.. AVOID THIS BUSINESS AT ALL COSTS.