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    Emerald Real Estate Management

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Emerald Real Estate Management

    Property management

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    7 years ago

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    Kellogg Agency - Sky filled with multi-color, hot air balloons

    Kellogg Agency

    (12 reviews)

    North Valley/Los Ranchos

    If you are looking for an older POS house to rent for a lot more than you can mortgage a new house…read morefor Kellogg is your place ! Terrible managers that will nickel and dime you and gouge you for cleaning when lease is done. I can never recommend leasing from this company. If you want a great house that is yours and not a crappy rental I can not recommend these great folks enough in the next paragraph. We bought a really great home from them and became fast friends with them as new residents of ABQ Jayma and David Reid work together to specialize in serving clients who are looking to buy or sell property in Albuquerque, Rio Rancho and other surrounding communities. They have a comprehensive understanding of the market and are skillful in strategic pricing and marketing. They are enthusiastic about working with their clients towards their best interests. They are committed to providing professional and trustworthy full service. The Reids are available to help their clients with all of their real estate needs. DAVID REID CELL. (505) 463-6602

    Don't rent from or let these people rent your house out. Steer clear!…read more Renters: they will nickel and dime you to death. They are horrible people to deal with for everything, from repairs to move in and move out. Stay away. You are constantly treated like a criminal, I know this because I rented from them for 2 years. I talked my neighbor and a few friends out of dealing with them and they went with a different more reputable rental agency. Saved them a lot of grief. Would give them negative stars if I could.

    Blue Door Realty - Thermostat

    Blue Door Realty

    (29 reviews)

    I used to have a good review on here, but unfortunately, the owner of the business has lost my…read moreconfidence because she never returned the initial deposit that I gave her to manage one of my properties, and I have sent no fewer than five emails requesting it over a period of months so that I could get my taxes done. She was OK at finding me a tenant, which is why she gets one star instead of none. But she has gotten progressively worse at communication, and now that she owes me money, she has completely disappeared.

    Warning to Property Owners and Tenants: Avoid Blue Door Property Management!!!…read more I hired Blue Door Realty to make my life easier and protect myself. It turns out they are exactly the kind of people I needed protection from in the first place. Instead of simplifying my life, they have become the very source of my stress. The owner is incredibly rude and unresponsive. She does not care about her clients or doing the job she was hired for. I have seen both sides of their operation, and it is a predatory "fee-harvesting" scheme that hurts tenants and property owners at the same time. They specialize in nickel-and-diming tenants with fees that provide zero value, while simultaneously failing to provide the basic services they promise to owners. For Tenants - Watch out for these ZERO value, high fees: Excessive Pet Fees: They charge a $150 "Initial Admin Pet Fee" plus a $50 "Monthly Admin Pet Fee." As an owner, I can confirm I never received a dime of these monthly fees, and Blue Door provides no actual pet-related services to justify them. The "Resident Benefits Package" Scam: They charge for a service that promises to deliver air filters every 90 days. This NEVER happened at any of my properties. Lease Admin Fees: Once you go month-to-month after a year, they tack on an extra $25/month fee that the owner never sees and does not provide the tenant with anything additional to show for it. For Owners - Why you should stay away: Ghosting and Poor Communication: It takes weeks to months to get a response from them. Their standard reply is "we will get back to you," but they never do. It took me 6 months to get answers regarding a mistake they made on a cooler that cost me over $350--a mistake they refused to reimburse and then lied about making until I called the plumbing companies myself. Poor Management of properties: They constantly forgot to pay the HOAs on both of my properties, causing late fees and my time in having to follow-up and remind them. Then they acted like it was my fault even though I had all the emails and sent them all the information. I was constantly having to remind them to do their job and they acted like I was annoying or dumb even though I was paying them every month to take care of these things. I had to educate myself, stand up to them, and fight for them to even perform the basics of their job. It was costing me a ton of money, stress, and time. Double Dipping: Even when a tenant stays over a year, they still hit you with "commission/placement" fees on top of their monthly management fees. Hostile Exit Process: When I finally gave up on Blue Door and realized I could do everything they do (background checks, Zillow listings, etc.) for free on my own, and without having to remind them to do it, they made it incredibly difficult and miserable to terminate the contract and take my properties back. They made me beg them for the security deposits for months and still charged me management fees after I took back my properties and reminded them they needed to be removed. I ended up having to go to BBB, the NM Realtor Commission (NMREC), and get a lawyer involved just to get the money that was owed to me back. Blue Door is not a management company; they are a fee-collection agency that will make your life miserable. They take the tenants' money, the owners' money, and then fail to do the job they were hired for. Then they make it tedious to fire them. Save your money and manage your properties yourself on Zillow or find a reputable firm. I am so thankful to no longer have to deal with the rude Melanie McLaughlin and her awful company Blue Door.

    PQuail Realty& Management - some of the debris left in the yard

    PQuail Realty& Management

    (23 reviews)

    North Valley/Los Ranchos

    The worst quality & unprofessional realty service we've encounter. We rented the property via the…read morenet and assumed we were receiving this unit in a decent condition. The property was given to us in a filthy condition. The realty company was informed immediately & the issues we encounter with the trash in the yard and the dirt & grime were never fully resolved. Once our lease was up the Pam Harris the owner tried to "intimidate" us to sign another lease by verbal threats of immediately increasing the rent by 10%. We refused to bend to this intimidation and then she immediately became more aggressive by demanding to know when we were leaving. This property is in such a disgusting condition that the neighbors are hoping they will sell. They've also informed us they had a difficult time getting renters. This (IMO) is why they are trying to squeeze every penny out of us they can. On top of this, getting things fixed is never a smooth process. I continually have to send reminders. We gave our 30 day notice & Pquail realty's response was we need to pay rent past a 30 day notice because of the day of the month we sent our 30-day notice. This office has treated us very poorly on top of renting us a home that was previously occupied by a mechanic who worked on cars at the unit (we are informed by the neighbors & all the oil dumped in the yard & not cleaned). There's also car repair debris throughout the yard. We have never been late paying rent & have taken really good care of the unit. I would not use their services as ( in my experience/opinion) they look for every opportunity to do the bare minimum & while wanting more & more. The owner is extremely unprofessional in my interactions with her. She has accused us of removing items from the yard that were gone before we moved. This shows me that she didn't assess the property upon receipt of it. She also lack professionality by preferring to bicker rather than act on resolutions. The cleaning crew she hires does an adequate job & leaves the messes partially cleaned or not at all.

    An excellent company who are a pleasure to work with and just solid genuine people…read more I wish more places was like them! -- UPDATE -- I have now worked with PQuail realty (as a tenet) for 2 years and my opinion of them is only higher than before. Good people, good work ethic...honest and balanced in their approach to everything. Not only would I go through them again to rent, I would hire their services if I had property or needed real estate help! They are not only knowledgeable, but well founded...a rare gem!

    AAA Premier Property Management - This is AAA Property Management LLC. Trash!!!!

    AAA Premier Property Management

    (4 reviews)

    North Valley/Los Ranchos

    Worst management ever. My washer sucks they come every time and supposedly fix it and every time my…read moreclothes are still soaked and my ac keeps leaking. My fridge is leaking also and it doesn't seem to change no matter how many times they stop to look at it. They do not value their tenants.

    This place sucks. When you call for anything the staff acts like you're bothering them. Office is…read morealways closed and communication is nonexistent. Lease says there's a 3 day grace period for rent but if it's one day late they hit you with fees. Alan violates the lease agreement when he wants to so that it accommodates him. Our water didn't work for 4 days from a repair they failed to complete and they only repaired it because we threatened to sue. From 2018-2023 we had to deal with them giving us the run around when we needed repairs. They would often come into the house without notice and legit took items from us, and when we installed cameras SURPRISE they stopped stealing from us. These people took jewelry, cash and damaged our closet door where the cash was. For well over a year our dishwasher, front door, garage, and disposal was broken and when we requested it to be repaired, we never received any repairs. They'll always say "we'll put in a work order" but I doubt it takes 3 years to fix something, then again, their maintenance person is a complete imbecile who would always make excuses for his lack of knowledge of repairs (we're sure he's like the slower family member they HAD to give a job to). We ended up purchasing a new dishwasher, microwave, and door, then, the idiot maintenance guy who only showed his face when it was something THEY needed had the audacity to threaten us with legal action if we removed OUR purchased items when we move. We took our stuff anyway because for one, the maintenance guy was an idiot, and because I'm sure they would have used our purchases to justify not repairing what they needed to for the next unlucky victims. They're crooks who never keep they're word. These people are going to be sued for sure, if not from us, from someone else who's tired of their lies and dissatisfaction. Their properties are mediocre for what is charged, crooks is putting it lightly. Overall please avoid this company, you'll be slapping yourself if you rent from them. I truly hope they go out of business, get pregnant, go bald, get a UTI, and have an unhappy life. This is coming from the chilliest person who never complains about anything, but these people are on some serious drugs or on a mission from the dark side to make the world a more horrible place than it is. Beware because again, you'll slap yourself for getting involved with these fools. Photo attached is what you'll get if you give this place an ounce of your trust.

    Red Rock Realty & Investments of New Mexico

    Red Rock Realty & Investments of New Mexico

    (2 reviews)

    I submitted an application for a rental property through this company and paid application fees for…read moreboth me and my spouse. At first, there was some communication--but once the application was submitted, the responses completely stopped. No confirmation, no follow-up, nothing. Weeks went by and I still hadn't heard anything, so I finally requested a refund. After checking online, I saw years of similar complaints. And yet, the property manager (Stephanie) keeps replying to reviews pretending to be surprised--asking for names and promising refunds as if this isn't a recurring issue. It feels manipulative, like a way to appear responsive publicly while doing the bare minimum behind the scenes. Not sure if this is a scam or just terrible business, but I honestly don't believe the positive reviews are real. If you're considering applying--don't. Look through the comments and you'll see for yourself: people are paying fees and getting ghosted. Something about this feels very shady.

    To be fair to Red Rock Realty, I need to update my review. After posting my review, I talked to…read moreMarissa Baumann the next morning, May 12. I explained everything and she said she would get me some answers. She talked to the owner of the rental residence within a few hours, that same day! She convinced the owner to pay half of the costs of the new fence and to remove the tree from her yard. Red Rock Realty mailed me a check that same day. Red Rock Realty hired a tree removal company. The tree warping the bottom of the fence was cut down on May 18. Marissa will be applying poison to the stump on May 22, so it doesn't grow back. Marissa Baumann kept me informed with updates, was a pleasure to deal with, and solved all my problems. I would highly recommend Red Rock Realty now, after dealing with Marissa.

    Emerald Real Estate Management - propertymgmt - Updated July 2026

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