Good self storage facility. Been there 2years and never had any issues, I'd recommend to anyone…read morelooking for a unit.

I have rented a lot of storage units over the years and this facility is one of the best. The units…read moreare clean and reasonable but most of all, the people who run the facility are exceptional. Kind, helpful, flexible when possible. I highly recommend this location.

Call from staff to help get things started and give information. The online process was…read moreunderstandable.

I rented a unit here and my monthly storage price increased suddenly by over 70%. And this was just…read moreafter the first few months of renting the unit. I spent countless hours organizing my storage space and building shelving. I followed all of the rules, and yet just weeks before my price increase, management threatened to kick me out for "being there too much during business hours." Very bizarre. Great location. Nice facility. But my plans to rent long-term from this company certainly changed. I waited almost a year to post this review for fear of retribution, but I have long since severed my relationship with this company. I would not do business here again.

Brad & Tena the resident managers are so sweet. If you are lucky enough to find an open unit here,…read morejump on it! Affordable, clean, secure, free lock ($40+ with Public Storage) and free use of their moving truck if you need it (you return with full tank and pay mileage). Facility is open till 10pm. $25 referral credit and to new clients a free months "rent". Flexible billing options such as direct withdrawal or online payments. Happy to be their first reviewer and hope you decide to do business here too. :)

Rent at your own risk. Facilities and prices are decent, however after hours security is not very…read moresecure, since they only have a 6' chain link fence that anyone can jump over and no security cameras for the inside storage rooms. Only single locks are allowed on doors, which from my experience can be cut through. Their contracts explicitly state they hold no responsibility for the loss of your items, even if it's through their own negligence, and even say not to store anything of significant value. PS - Under new management since same time last year; somewhat less friendly.

It was time to clear out our storage unit after many years and Sterling made the process so…read moreseamless and easy! She and her staff are incredible and went above and beyond. If you're looking for storage in Mill Creek, I highly recommend SmartStop.

I learned a painful lesson about renting storage units. Moved possessions into a brand new…read moreSmartStorage unit in Mill Creek WA three years ago and set the account to autopay. Big mistake. They promised 30 days notice before any rent increases. I assumed even though it was a month to month contract that they would not raise rent more than the WA state limit of 10% annually (on residential units.) Well guess what, in most states there is no state mandated cap on storage unit rent. So with increaes every few months, they essentially doubled my rent every year. And for two years, not one warning of a pending rent increase. This last year I finally started to get sporadic written increase warnings, but they've had my address and email all along. During the 2nd and 3rd year I was in and out of hospital, barely walking, so they had my stuff as hostage. As they just announced this month an increase to $725, up from my initial $200 per month, a good friend gave me a lecture. He said "Is there anything in there you could not just buy brand new, for the money you've paid in rent? Good point. So I just spent a week taking truck loads to Value Village and my wonderful (immigrant family) friends just helped me move the remaining essentials to a new smaller unit, closer to home, for $100 per month. As I was moving out the last two weeks I noted three occasions where this "high-security" facility had their gates stuck wide open. And during the last six months someone was able to take the time to pick my very substantial lock, rip open several cartons, and steal two guns. Watch your back, storage unit companies accross the country are planning to rip you off with outrageous rent hikes, useless insurance, and poor security. https://youtu.be/t9cFlWTAoOo?si=LqX2nw9fxHTnUQZD

Excellent value for a secure, large unit with temperature control. The biggest reason to go with…read morethem is their security. The owners live on site and do a great job with security. Which does mean you have to follow the rules, but what you get is the peace of mind that your unit is safe from theft or damage. Accessing the unit is easy, the bay is huge, the elevators are large, and I've never had to wait on someone else to access my unit. They have a bunch of dollies on site and their shop is very fairly priced if you need a lock, boxes or packing material. The building is gated making it even more secure. I highly recommend this place especially if your items are valuable or would benefit from temperate control.

I recently moved out after renting a large storage unit from Peoples Storage for a year. I was in…read moreand out of the facility quite a bit as I moved stuff around. The facility is clean and bright, climate controlled, and the elevators were never out of order and there were always carts available. Move-in and move-out were hassle-free, and the folks who manage it are really, really nice. This is a really local facility, and it shows. Overall, I can't imagine a better storage experience!

Having been with Clock Tower Storage at this location for many years this facility was recently…read moreacquired by SmartStop Self Storage. Once a locally owned and managed facility it has been bought by a corporate storage company that owns hundreds of locations in the states and Canada. Contrary to what you would think having been a long term client, the longer you stay the more you will pay vs a new tenant. What is most frustrating dealing w/ a corporation vs a locally owned storage property. Corporations site managers inability make cost adjustments to your rent vs local most do. In my situation if I were a new tenant I could get a 10x12 unit reserved online for $124/month. My current unit is a 10x10 and I pay close to $220/month. I was totally unaware of how much more I was paying vs a new tenant who could get a unit for $100 less a month in a larger unit. When I shopped around at other storage locations locally owned of equal quality and compared costs the savings of moving is compelling esp since almost all provide a free moving truck. Plus you might be able to downsize as you go through the process. My suggestion is to shop around and stay with a locally owned storage facility.

Great customer service. Friendly and helpful staff. Late night access to my storage unit was very…read moreconvenient. Awesome security system. I would definitely rent here again.

Our family stored at Peoples Storage in Everett for close to 10 years. We love the facility for…read moreit's ease of access, low prices and the management. The staff has always been friendly and always helpful. The the unit was secure, low priced and the facility clean. All the years we stored there, and we had two units, there were never any issues. They even offered us cold bottled water when we were sorting our stuff on a hot summer day. We loved that the staff were responsive and security minded. It makes a big difference compared to a few places we tried before. We will tell our friends and when we need storage again, we will return. Thank you for a pleasant experience.

do not go here!! the management is extremely shady as well as very nosy…read more they will walk by your unit a minimum of twice while your moving your belongings, as well as try to get extra money out of you, KEEP YOUR RECEIPTS! they may conveniently not show payments made till proven, then its still a hastle.. BE WARNED!!

I rented a unit that I'd planned to use for 3 years. However, in the first year, there were two…read moreprice increases totaling a 35% increase. So, rather than giving these greedy bastards $17K (assuming there would be no more price increases ), I have everything away to charity. I should've found a storage company with better policies for price increases. They really have you over a barrel once your move so much stuff in there. This was a huge and very costly mistake for me. My advice? Go somewhere else Reply to business: I understood that there would be rate increases. But 35% in the first year? Really? And your reasoning that you need to keep the place clean? The bathroom was disgusting. The one that was actually open anyway and at one point there were absolutely no carts to use. It wasn't because they were being used by other people because I was the only car in the parking lot. There was no light in my unit that was 30 ft deep. And all this, for $518 a month. Oh, did I mention the rat crap in my unit? Is this the cleanliness that you speak of? Fortunately, the rats chewed into the boxes, but did not destroy any of the contents. As I say, you might want to look into another facility that has a better policy for rate increases. 35% increase in one year is beyond ridiculous. It's unethical. It's a freaking box with no light and no power.

WHY?!?!?!?!? I have used several different storage units in…read morethe area over the last 10 years or so. Almost all of them pull some kind of rate hike on their tenets after the first few months. This is why I HATE storage units. Finally CubeSmart....They opened and to my surprise they had amazing rates. The guy that sign me up said they do not pull the "bait and switch" other storage units pull. I couldn't believe my ears. After using them for a few years with minimal rate increases each year, I thought "WOW! I finally found an honest storage unit facility that I can stick with for the long run......nope. Today I received a "Notice of Rate Change" and they are raising my rates by nearly DOUBLE!!!! You saw that correctly...DOUBLE. How is that kind of increase even legal? Oh and just to add insult to injury they sent the notice to me on Aug 5th that was effective Aug 1st! REPLY TO OWNER COMMENT: Thanks for giving me another example of why you deserve 1 star. I emailed the address you supplied over 2 weeks ago and never got a response. Im sure you just add that to comment to reviews so other people reading this think you actually care.

Angelica at the Everett Express Storage is one of the top people I have ever dealt with in storage…read more She is friendly, helpful, knowledgeable and quick to get answers or help resolve problems. Her great sense of humor and thoughtfulness went a long way to making my unexpectedly longer stay far better than expected. I am very grateful.

We used the mail drop at the Rucker location for several years until we retired and moved out of…read morestate. Great service, more than accommodating, wonderful staff. I think we were the package kings, even had dog food delivered there! They could have not been more kind. 24 hour access made it very convenient since I worked second shift. Secure location, closed circuit surveillance a plus.