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    Emerald Self Storage

    2.7 (10 reviews)
    Open 9:00 am - 4:00 pm

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    SmartStop Self Storage

    SmartStop Self Storage

    (22 reviews)

    It was time to clear out our storage unit after many years and Sterling made the process so…read moreseamless and easy! She and her staff are incredible and went above and beyond. If you're looking for storage in Mill Creek, I highly recommend SmartStop.

    I learned a painful lesson about renting storage units. Moved possessions into a brand new…read moreSmartStorage unit in Mill Creek WA three years ago and set the account to autopay. Big mistake. They promised 30 days notice before any rent increases. I assumed even though it was a month to month contract that they would not raise rent more than the WA state limit of 10% annually (on residential units.) Well guess what, in most states there is no state mandated cap on storage unit rent. So with increaes every few months, they essentially doubled my rent every year. And for two years, not one warning of a pending rent increase. This last year I finally started to get sporadic written increase warnings, but they've had my address and email all along. During the 2nd and 3rd year I was in and out of hospital, barely walking, so they had my stuff as hostage. As they just announced this month an increase to $725, up from my initial $200 per month, a good friend gave me a lecture. He said "Is there anything in there you could not just buy brand new, for the money you've paid in rent? Good point. So I just spent a week taking truck loads to Value Village and my wonderful (immigrant family) friends just helped me move the remaining essentials to a new smaller unit, closer to home, for $100 per month. As I was moving out the last two weeks I noted three occasions where this "high-security" facility had their gates stuck wide open. And during the last six months someone was able to take the time to pick my very substantial lock, rip open several cartons, and steal two guns. Watch your back, storage unit companies accross the country are planning to rip you off with outrageous rent hikes, useless insurance, and poor security. https://youtu.be/t9cFlWTAoOo?si=LqX2nw9fxHTnUQZD

    CubeSmart Self Storage - CubeSmart Self Storage

    CubeSmart Self Storage

    (6 reviews)

    I rented a unit that I'd planned to use for 3 years. However, in the first year, there were two…read moreprice increases totaling a 35% increase. So, rather than giving these greedy bastards $17K (assuming there would be no more price increases ), I have everything away to charity. I should've found a storage company with better policies for price increases. They really have you over a barrel once your move so much stuff in there. This was a huge and very costly mistake for me. My advice? Go somewhere else Reply to business: I understood that there would be rate increases. But 35% in the first year? Really? And your reasoning that you need to keep the place clean? The bathroom was disgusting. The one that was actually open anyway and at one point there were absolutely no carts to use. It wasn't because they were being used by other people because I was the only car in the parking lot. There was no light in my unit that was 30 ft deep. And all this, for $518 a month. Oh, did I mention the rat crap in my unit? Is this the cleanliness that you speak of? Fortunately, the rats chewed into the boxes, but did not destroy any of the contents. As I say, you might want to look into another facility that has a better policy for rate increases. 35% increase in one year is beyond ridiculous. It's unethical. It's a freaking box with no light and no power.

    WHY?!?!?!?!? I have used several different storage units in…read morethe area over the last 10 years or so. Almost all of them pull some kind of rate hike on their tenets after the first few months. This is why I HATE storage units. Finally CubeSmart....They opened and to my surprise they had amazing rates. The guy that sign me up said they do not pull the "bait and switch" other storage units pull. I couldn't believe my ears. After using them for a few years with minimal rate increases each year, I thought "WOW! I finally found an honest storage unit facility that I can stick with for the long run......nope. Today I received a "Notice of Rate Change" and they are raising my rates by nearly DOUBLE!!!! You saw that correctly...DOUBLE. How is that kind of increase even legal? Oh and just to add insult to injury they sent the notice to me on Aug 5th that was effective Aug 1st! REPLY TO OWNER COMMENT: Thanks for giving me another example of why you deserve 1 star. I emailed the address you supplied over 2 weeks ago and never got a response. Im sure you just add that to comment to reviews so other people reading this think you actually care.

    Emerald Self Storage - selfstorage - Updated May 2026

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