Good self storage facility. Been there 2years and never had any issues, I'd recommend to anyone…read morelooking for a unit.

I have rented a lot of storage units over the years and this facility is one of the best. The units…read moreare clean and reasonable but most of all, the people who run the facility are exceptional. Kind, helpful, flexible when possible. I highly recommend this location.

I rented a unit here and my monthly storage price increased suddenly by over 70%. And this was just…read moreafter the first few months of renting the unit. I spent countless hours organizing my storage space and building shelving. I followed all of the rules, and yet just weeks before my price increase, management threatened to kick me out for "being there too much during business hours." Very bizarre. Great location. Nice facility. But my plans to rent long-term from this company certainly changed. I waited almost a year to post this review for fear of retribution, but I have long since severed my relationship with this company. I would not do business here again.

Horrible. We've been here 10 months and they've raised the prices 3 times!!! They get you in on a…read morecertain price, let you move in, then raise prices. 3 TIMES!! That's bait & switch. Scum!! Also it sucks. Elevators never work, there's NEVER enough carts. Here right now & had to defend my cart from being taken by someone who decided he's more important than everyone else. The bathrooms are often unusable (truly unusable, like poop covered). Don't plan on a bathroom here. Garbage. Tweakers. The regular fun Everett stuff. Don't let the newness & somewhat fresh paint fool you. It's just another horrible business taking your money & not repairing facilities. Also, the nice reviews you do see, it's because the employees who sign you up, beg you to write a review. They say they get bonuses from them or something. They really really push you to write a review. I'm glad I waited!! Knowing what I know, I would NEVER SIGN UP HERE!! Run. And again. The elevators don't work. Here right now. No elevators. And they don't care. Some people can't even access their units to move into/out of. Who can carry heavy boxes up/down stairs!!

It was time to clear out our storage unit after many years and Sterling made the process so…read moreseamless and easy! She and her staff are incredible and went above and beyond. If you're looking for storage in Mill Creek, I highly recommend SmartStop.

I learned a painful lesson about renting storage units. Moved possessions into a brand new…read moreSmartStorage unit in Mill Creek WA three years ago and set the account to autopay. Big mistake. They promised 30 days notice before any rent increases. I assumed even though it was a month to month contract that they would not raise rent more than the WA state limit of 10% annually (on residential units.) Well guess what, in most states there is no state mandated cap on storage unit rent. So with increaes every few months, they essentially doubled my rent every year. And for two years, not one warning of a pending rent increase. This last year I finally started to get sporadic written increase warnings, but they've had my address and email all along. During the 2nd and 3rd year I was in and out of hospital, barely walking, so they had my stuff as hostage. As they just announced this month an increase to $725, up from my initial $200 per month, a good friend gave me a lecture. He said "Is there anything in there you could not just buy brand new, for the money you've paid in rent? Good point. So I just spent a week taking truck loads to Value Village and my wonderful (immigrant family) friends just helped me move the remaining essentials to a new smaller unit, closer to home, for $100 per month. As I was moving out the last two weeks I noted three occasions where this "high-security" facility had their gates stuck wide open. And during the last six months someone was able to take the time to pick my very substantial lock, rip open several cartons, and steal two guns. Watch your back, storage unit companies accross the country are planning to rip you off with outrageous rent hikes, useless insurance, and poor security. https://youtu.be/t9cFlWTAoOo?si=LqX2nw9fxHTnUQZD

Excellent value for a secure, large unit with temperature control. The biggest reason to go with…read morethem is their security. The owners live on site and do a great job with security. Which does mean you have to follow the rules, but what you get is the peace of mind that your unit is safe from theft or damage. Accessing the unit is easy, the bay is huge, the elevators are large, and I've never had to wait on someone else to access my unit. They have a bunch of dollies on site and their shop is very fairly priced if you need a lock, boxes or packing material. The building is gated making it even more secure. I highly recommend this place especially if your items are valuable or would benefit from temperate control.

I recently moved out after renting a large storage unit from Peoples Storage for a year. I was in…read moreand out of the facility quite a bit as I moved stuff around. The facility is clean and bright, climate controlled, and the elevators were never out of order and there were always carts available. Move-in and move-out were hassle-free, and the folks who manage it are really, really nice. This is a really local facility, and it shows. Overall, I can't imagine a better storage experience!

Having been with Clock Tower Storage at this location for many years this facility was recently…read moreacquired by SmartStop Self Storage. Once a locally owned and managed facility it has been bought by a corporate storage company that owns hundreds of locations in the states and Canada. Contrary to what you would think having been a long term client, the longer you stay the more you will pay vs a new tenant. What is most frustrating dealing w/ a corporation vs a locally owned storage property. Corporations site managers inability make cost adjustments to your rent vs local most do. In my situation if I were a new tenant I could get a 10x12 unit reserved online for $124/month. My current unit is a 10x10 and I pay close to $220/month. I was totally unaware of how much more I was paying vs a new tenant who could get a unit for $100 less a month in a larger unit. When I shopped around at other storage locations locally owned of equal quality and compared costs the savings of moving is compelling esp since almost all provide a free moving truck. Plus you might be able to downsize as you go through the process. My suggestion is to shop around and stay with a locally owned storage facility.

Great customer service. Friendly and helpful staff. Late night access to my storage unit was very…read moreconvenient. Awesome security system. I would definitely rent here again.

Our family stored at Peoples Storage in Everett for close to 10 years. We love the facility for…read moreit's ease of access, low prices and the management. The staff has always been friendly and always helpful. The the unit was secure, low priced and the facility clean. All the years we stored there, and we had two units, there were never any issues. They even offered us cold bottled water when we were sorting our stuff on a hot summer day. We loved that the staff were responsive and security minded. It makes a big difference compared to a few places we tried before. We will tell our friends and when we need storage again, we will return. Thank you for a pleasant experience.

do not go here!! the management is extremely shady as well as very nosy…read more they will walk by your unit a minimum of twice while your moving your belongings, as well as try to get extra money out of you, KEEP YOUR RECEIPTS! they may conveniently not show payments made till proven, then its still a hastle.. BE WARNED!!

My boyfriend and I went to rent a u-haul from this place and had a horrible experience. Scroll to…read morethe last paragraph for the summary. We arrived around the time he had rented it for (12pm on a Saturday) and found the office locked. We waited around and eventually a guy in a hoodie entered the area and unlocked the office. The office was merely a room within the gate itself with a desk and some computers. When asked about the truck, his first response was: "What? I only have a van." We had noticed the van parked out there earlier but no truck. When my boyfriend reminded him that he had reserved the truck for this day and time, the guy found out that the worker from the day before had double booked the truck but that they were supposed to be back an hour or two ago. He called them up and asked them very politely when they'd have the truck back and they said about 2:30pm. He didn't really give them any sense of urgency or remind them that they were late in returning it. So since we had to wait another hour or more, we decided to go back home for a bit and come back. When it was time, we started heading back and tried to call to find out if the truck had been returned yet. He never picked up the phone once. We arrived and once again the office was closed and locked. We looked around and found the truck...unlocked. We waited for a while trying to figure out what to do and then decided we just had to leave. We got in our car and started to drive out and there was the guy in the hoodie standing outside the coffee stand nearby chatting it up with the barista. He walked over to our car and asked "So you want that truck still?". We were both pretty frustrated. Of course we wanted the truck...we had been waiting for an hour for him to show up at the office he was supposed to be keeping office hours at. Anyway, we got the truck finally and it delayed the whole move about 4 hours because of all that mess. I couldn't help but write some kind of review about the place after that. He tried to give us a deal on the u-haul after that but the shennangans that were pulled almost cost us the whole moving day....a measly $10 or $20 wasnt going to make up for that. In summary, my experience with the storage place entails: Office hours that are not kept and workers who overbook u-hauls. I would never ever rent a u-haul from them again. Nor would I rent storage space from a place where the office hours are not kept.

There was a dead rat in my unit…read more I went to move my stuff out of the unit on July 26 2015. When I opened the unit I was met with a faint smell of pee. I tried not to think too much of it so I started moving my boxes. Then I started seeing rat droppings everywhere and knew something wrong. I moved my boxes out no problem save for the pee smell. But then I went to move my bed and there was a freaking dead rat behind it. I didn't know what to do so I went to the office to talk to them. The office was closed even though online it said it was open on Sunday 9-12. So I called the off site number that's posted on the office door. I'm on the verge of tears at this point. The guy answers but he's not sympathetic or understanding. I ask if someone can come down and get rid of the rat. He kept refusing. Like I get that it was his day off but there was a freaking dead rat in my unit! He told me they could take care of the rat on Monday. The only things left in my unit were my mattress and couch- both ruined by rat pee. I ask how much they would charge me if I left them there. He said since I didn't leave a deposit I wouldn't lose any money if I left it there and they don't charge their customers for leaving stuff in the unit. So in the end I just left those two items there. This storage unit ended up costing me a whole lot because now I have to go out and replace my couch and mattress.

I rented a unit that I'd planned to use for 3 years. However, in the first year, there were two…read moreprice increases totaling a 35% increase. So, rather than giving these greedy bastards $17K (assuming there would be no more price increases ), I have everything away to charity. I should've found a storage company with better policies for price increases. They really have you over a barrel once your move so much stuff in there. This was a huge and very costly mistake for me. My advice? Go somewhere else Reply to business: I understood that there would be rate increases. But 35% in the first year? Really? And your reasoning that you need to keep the place clean? The bathroom was disgusting. The one that was actually open anyway and at one point there were absolutely no carts to use. It wasn't because they were being used by other people because I was the only car in the parking lot. There was no light in my unit that was 30 ft deep. And all this, for $518 a month. Oh, did I mention the rat crap in my unit? Is this the cleanliness that you speak of? Fortunately, the rats chewed into the boxes, but did not destroy any of the contents. As I say, you might want to look into another facility that has a better policy for rate increases. 35% increase in one year is beyond ridiculous. It's unethical. It's a freaking box with no light and no power.

WHY?!?!?!?!? I have used several different storage units in…read morethe area over the last 10 years or so. Almost all of them pull some kind of rate hike on their tenets after the first few months. This is why I HATE storage units. Finally CubeSmart....They opened and to my surprise they had amazing rates. The guy that sign me up said they do not pull the "bait and switch" other storage units pull. I couldn't believe my ears. After using them for a few years with minimal rate increases each year, I thought "WOW! I finally found an honest storage unit facility that I can stick with for the long run......nope. Today I received a "Notice of Rate Change" and they are raising my rates by nearly DOUBLE!!!! You saw that correctly...DOUBLE. How is that kind of increase even legal? Oh and just to add insult to injury they sent the notice to me on Aug 5th that was effective Aug 1st! REPLY TO OWNER COMMENT: Thanks for giving me another example of why you deserve 1 star. I emailed the address you supplied over 2 weeks ago and never got a response. Im sure you just add that to comment to reviews so other people reading this think you actually care.

Angelica at the Everett Express Storage is one of the top people I have ever dealt with in storage…read more She is friendly, helpful, knowledgeable and quick to get answers or help resolve problems. Her great sense of humor and thoughtfulness went a long way to making my unexpectedly longer stay far better than expected. I am very grateful.

We used the mail drop at the Rucker location for several years until we retired and moved out of…read morestate. Great service, more than accommodating, wonderful staff. I think we were the package kings, even had dog food delivered there! They could have not been more kind. 24 hour access made it very convenient since I worked second shift. Secure location, closed circuit surveillance a plus.

My experience at the Park and Ride has been relatively good. However, lately there is no parking…read moreleft after 6:50am and really what can we do. I take the Bellevue bus which is only one bus leaving Lynnwood. is there any plan to expand the park and ride? They do talk about adding more buses but where do they expect people to park. My main concern to write this review is that cars keep getting stolen or broken into. It is happening more often now than ever. Every part and direction of the park is not safe anymore. What is the point of parking at the park and ride to save money and support the effort to reduce road congestion if your car is broken into and cost you $2-$3K to fix it.

It's too bad there's hardly ever any actual parking available here! They allow some parking in the…read morefire lanes along the yellow painted strips, but only where it's clearly marked. For a while people parked all along the yellow fire lanes. I got a ticket last week and I don't think I'm the only one. There are a lot less people parking along them now.