We hired Emergency Fire & Water for the mold issue we had in our home from our utility closet that we had to fix in order for us to sell our home. We had no clue that our compact washer and dryer were not properly installed and created moisture in that small room that resulted in mold on the ceiling. We got 2 quotes the first one from another company was high and had no details of what they were going to do. The 2nd quote from Emergency was thorough and they walked us through in detail what they needed to do and assured us the job would get done properly. Our contact Brian was awesome and he communicated to us and my realtor every step and made this experience as seamless as possible. They had two different teams manage the removal of the mold so that they would not expose it to the other rooms. These guys are awesome and do such a wonderful and professional job! I would highly recommend them to anyone with any damage to your home. read more

Emergency Fire and Water Restoration - Damage Restoration Near Me - Greendale, Wisconsin

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Buyer beware - EFW is extremely disorganized and has a major lack communication! Our project manager acted like he had done this a million times over, told us to trust him and that he would take care of everything - So, that's what we did and boy did we learn our lesson. There were days when the workers wouldn't show up, alot of the work is super shotty and it took months to complete, despite a 6 week contract. They didn't patch before painting, so when I asked that they drop off the extra paint from the project so I could fix it, they told me they threw it out, but then someone else's half empty cans of paint ended up in my house. In one room, they even got paint all over the furniture. As far as the bathrooms, the tile work is beyond sloppy! There were times throughout the project that we'd get random calls that we were behind on payment and we NEVER ONCE were invoiced - How can I pay a bill that I never received? The PM would call and when we would respond stating the lack of invoice, he would simply state, "oh yeah I know, billing is behind"....um what? We immediately paid said invoices and life went on. Finally, once it was all complete and after not hearing from him/EFW for months we got slapped with a final bill even though we approved insurance to pay them directly. Turns out that the PM had NEVER submitted anything he was claiming to over to our insurance company so nothing got handled, no claims approvals, no final payouts were made to either party - we trusted them to handle the insurance part as their 'expertise'. The worst part was that we didn't even know this wasn't taken care of until some random lady reached out to us to collect - we never heard from the guy we were working with again... apparently he was just fired without ANY communication from EFW to us. This entire experience was an ABSOLUTE nightmare. It's our fault for "trusting" someone's word, so I take that blame, but the lack of service, customer care is sickening and I hope that someone else can learn from our mistake. This is YOUR home that these people will be in and I don't want anyone else to go through this. Run people. Run. read more

We will never use Emergency Fire & Water Restoration again or recommend them to anyone we know. They would barge in unannounced (they had a key to the unit) and leave mud (and sometimes paint) all over our hardwood floors. We often weren't even given the cutesy of a knock at the door when they arrived. We repeatedly asked them to at least knock when they arrived, and not only did they give little effort, they tracked mud/dirt all over our living areas and didn't clean when they left. "Cleaning" was factored into the massive bill, but we were the ones stuck cleaning up their mess. One of their employees even complained to us that they are paid very little and they often hire inexperienced people. This was evident by the low quality work we repeatedly witnessed. The pictures that were shown to our contact who was overseeing the project and he did not appear bothered in the slightest by our complaints. One day a young crew came and slammed down packages (thinking nobody was home). They were very loud and swore a lot. I called there supervisor and complained while they were outside playing on their phones. Some of these packages ruptured and our contact came out and seemed visibly upset that his crew behaved in such a way. We were told they were suspended. It took Emergency Fire and Water Restoration 3 months to finish the job. We were made to feel like a very low priority. We had to live among paint cans, dirt/dust, plastic, holes in the floor and wall for a long time. We are very lucky that we don't have children. This entire job should have been done within a month (this is what we were originally told!). There would be many days that nobody would show up to work on our place. It was tough to get updates from them/progress reports. I guess they got what they wanted though (lots of money). The invoice that we had to repeatedly ask for was very, very questionable. There were charges that we didn't understand and they failed to explain. read more

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This company failed in almost every aspect of what they said they would do. They did not complete almost every aspect of the job nor did they communicate to us what would be done and by when. We had a fire and they were the first to show up at our home (kind of like ambulance chasing lawyers) and caught us at a time of crisis and lied to us throughout their time working on our home. We had to replace most of the floor they installed (due to poor installation that would lead to a buckling floor) and kept asking for more money even though the insurance company said they were paid what they were suppose to receive. Most of their subcontractors told us they would not do work for this company again. They were paid for cleaning our personal items which they never did and when they returned the items they were in worse shape than when they took them. BE AWARE AND AVOID THIS COMPANY. read more

I have mixed feelings about this company. I hired them to replace the sub floor after it had been damaged due to pet urine. The owner is very professional and he promptly came to give me a quote, unlike some other contractors I had contacted. The issue was, the job turned out to be bigger than expected. The company sent one guy out to do the job, which was definitely not a one person job. The person they sent arrived late, !and then waited until 2 pm to contact the office telling them it would be a bigger job. I had scheduled new flooring to be installed the following day; so they had to replace the floor that day. The guy pulled up the carpet and when help finally arrived, they began tearing out the sub floor. They did not replace the areas close to the walls, but they removed and destroyed my baseboards. To make a long story short; they didn't leave my home until 1 am. They were messy and very noisy the entire time -- (I was waiting for my neighbors to call the police, thankfully, they didn't). The next day when the new flooring installers came; it was brought to my attention that some areas of the floor that needed to be replaced were not done, so the installers had to sand more areas than expected. I contacted Emergency Fire/Water only to find out the owner was out of town on vacation and couldn't be reached. The person left in charge charged me an extra $600 for the overtime. Now had they sent 2 people at the get go, been on time, had not left to get another helper and had brought enough supplies (nails/plywood); there would have been no overtime. I emailed the owner and sent him photos of the removed baseboards (along with the crowbar marks left in my walls) and was given the option of a $250 refund or having them come back to do the repairs. Needless to say, I chose the refund. For these reasons, I do not recommend this company. I do thank the owner for refunding some money and do not expect an owner to NOT take vacation.... the workers were polite, but did not seem very experienced and did not handle the situation very professionally. I did have to have them come back to re-enforce the floor in certain areas...which did not make me feel warm and fuzzy! Bottom line, it was very stressful and should have been handled much better than it was. Now, unexpected things DO happen and are not always visible; but an experienced company should have taken that into account. It would have been easier to send 2 workers and send one home than to wait 1/2 day and have to go get a helper. EDIT: NO STARS! Found 4 nails sticking out where they removed baseboard on FLOOR TO KITCHEN. I HAVE DOGS. Nasty nails. DO NOT USE THESE PEOPLE. VERY CARELESS. read more

We hired Emergency Fire & Water Restoration for a leak that happened that involved our insurance company. They rushed to get our living room demolished to get the paperwork into the insurance company then just waited until we got all over them to start the work. The work was done SO poorly. They left a huge mess each time. They had to come back four times and are now on the 5th time. Their work is so shotty and halfway done. Their communication is nonexistent until they want you to pay them. Then I find out that they cashed a cashed a check that had my name and their name on it. To be signed by both. They went ahead and cashed it either by forging my signature or having no signature at all! To say that we are disappointment would be an understatement. We are taking this to the BBB so maybe we can get some recourse there. Lesson learned. Learn yours before having them tear up your house like we did! They get NEGATIVE 5 stars from me! read more

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BUYER BEWARE !! Check them out on CCAP-Wisconsin Simple Case Search. They have PAGES of stuff on there. Mike Wyne is the owner who also has lots of cuerrent stuff on there from Past customers...They don't pay there employees ! EFW is being investigated by the State Of Wisconsin !! DO YOUR HOME WORK PEOPLE !!! CHECK THEM OUT FIRST!!! The NEGATIVE REVIEWS ARE CORRECT !! read more

A job well done, HIGHLY recommend their professional services. On Thursday, November 12th, my husband and I had the misfortune of returning home after being gone for just one hour to find our brand new home in Grafton, WI filled with smoke. Fortunately, our dog who was inside did not suffer any injuries, but due to an oven fire, the entire first floor and second floor were filled with a thick smoke which created an awful smell, as well as soot damage throughout our home. Our intentions in hosting a house warming party on Saturday, just two days after the fire, had halted very quickly due to the strong smell of smoke, which made us feel nauseous. We were also concerned about the dangers of breathing in the soot. My husband and I were very frustrated and did not know where to start, but we knew we needed a professional service to assist with the fire damage. We reached out to a family member whom recommended we call Emergency Fire & Water Restoration based on their own personal experience with the company, which was highly professional, timely and thorough. I called on Thursday night a bit frantic, and to my surprise, even after typical business hours, I reached one of the owners, Keye Voigt, who calmed me down, and let me know that he would personally come out to assess the damage that following day. He assured me that everything would be taken care of. Sure enough, Emergency Fire & Water Restoration came in and assessed the damage throughout our home. They were thorough and very informative by explaining what they were looking for, as they used dry cleaning chemical sponges to remove soot throughout surfaces in our home. They also placed air scrubbers in strategic locations throughout our home to efficiently circulate the air and "clean" it. I had explained to the owner our intentions of having our house warming party the following day. He personally walked us through the most efficient ways to circulate and clean the air to further remove the airborne soot from our home. Keye also advised us on how to clean items like linens, clothing, and furniture to minimize the potential of remaining smoke odor. They pulled our air filters out of our furnace system, setup deodorization equipment, and use hydroxyl generators to help eliminate the odor. My husband and I did not think we could possibly find a fire restoration contractor to provide such prompt and professional service, but Emergency Fire & Water Restoration helped us immediately. We certainly did not think we would find ourselves still being able to host our House Warming Party, but we did. Not a single guest smelled smoke just two days after our oven fire. This was all due to the rigorous and detailed efforts of the technicians from Emergency Fire & Water Restoration. Keye followed up with my husband and I throughout the weekend, which assured us that their company truly cares about their services and client needs. I highly recommend their services, as they are comprehensive, prompt and informative. These are people you trust with your home as they get the job done. read more

We had a small sewer backup in our basement, and needed quick cleanup. We have babies in the house and lots of laundry to maintain, so speed, efficiency, and thoroughness were a top priority. They were out to our place in less then two hours to assess and start remediations. I am not familiar with all the terms or every step they take, but before I could return from an errand, they had completed evacuating, applying some sort of enzyme, and lifting non-porous items off the floor. They spent a total of three days, including removal of the contaminated items. I would not have been able to handle this by myself. Even if I attempted, I would not have felt that the job was complete, nor that I was clean for a long time. When their work was complete, I was very comfortable with letting the family in the basement again. Thanks Kristen and team! read more

WARNING DO NOT hire these people. BEWARE!! They make false promises. They take on more work than they are able to complete. We have been patiently waiting 19 months now!!! We had a house fire and are not back in our home yet!! The owner doesn't care about how he treats people and hires incompetent people and subcontracts incompetent people. The workers do a shotty job from clean up to carpentry! We still have broken glass laying all around our yard!! They can't measure. They order the wrong materials. They order too much material at your cost! They wait so long on buying your selections that you have to re-select new items because things go out of stock! We have tried to talk to workers and the owner on multiple occasions to resolve our concerns. Nothing changes! Owner makes excuses. Owner and workers blamed us for delaying our re-build which is complete non sense! They fail to correct their errors or take responsible for pretty much ANYTHING!! I have never been so disappointed! RUN RUN RUN away and hire someone else. read more

Emergency Fire & Water did a FANTASTIC job in helping me with a moderate mold issue. They were polite, professional and helpful throughtout the entire process. The project lasted a couple of days; and they did a great job of cleaning up at the end of each day. I am ABSOULTELY satisfied with with their work the end result. I no longer am concerned about mold in my home. I would highly recommend Emergency Fire & Water to anyone needing these types of services! read more

Do not hire Emergency Fire and Water Restoration. They walked off our job with 80% of our insurance funds and left us with a building barely 50% complete. We had numerous problems with them and their quality of work. And in the end, when the going got tough, they just abandoned us while keeping our money. As I write this it's been a year since our fire and we're still not back home. Who would treat a client this way? read more