Took my husband in to get relief asking specifically for an enema. They said yes.. he was stage 4…read morecancer and they knew the details. Four hours later and $920 .. they gave him a prescription for fleet which is an over the counter which did not work in the first place. Scam Ally!

I really love how the staff is very nice and polite and the customer service is great as well and I…read morerecommend everyone to go here. This is a place where they care about your own well being and do anything they can to help with your health I give it a 10/10 !!!

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

Dr. Okonkwo and his staff are always very kind. Shayla, Estephanie and Krystal. It's Urgent Care,…read morepeople MUST be aware, wait times are to be expected even with an appointment. My kids are always taken care of and we will continue to use them if our Pediatrician is unavailable. Not to mention they have a clean, well kept clinic. Thank you!

Convenient clean walk in facility. Good care provider. Thet accept insurance. I have been there…read moreseveral times.

Went in at 1am last night for a uti that caused an infection in my kidneys. I felt the worst I have…read morein many years and I was willing to do anything to make me feel better. The doctors and nurses gave me the best care I have ever had. They were attentive and comforting through my very painful experience. They diagnosed my problem and began treatment quickly. I am so grateful they made me feel better and for being so kind to me my whole stay!! 10/10 recommend this place for any health emergencies

After several years of seeing the doctors at this facility I have given up. The error rate for…read moreservices is over eighty percent. This is a minimal clinic with dubious supervision of details and practices. I waited three hours the last visit and walked out. I was still billed and services were added to my bill that I did not ask for or receive. There are many other choices to make in wellness care or emergencies services. I have moved on. Should I report them to the authorities. I have wasted so much time returning to get the errors corrected in scripts and billing I have given up. I cannot count on this office to be fair and reasonable. My time is valuable and will not be mishandled. I am done.

I'm going to start off giving this place a good review - even though I have not finished my…read moretreatment. I saw Dr. Bethea towards the end of last year after having a breathing scare that sent me to the Emergency Room -- only to find out that it was related to severe allergies. After getting discharged, I reached out to my primary care physician for a referral to an allergist. She sent me here. I made my first appointment online -- on a Thursday afternoon for a Monday morning appointment. Apparently, I did not make the appointment before they left for the day, add in the fact that they are closed Fridays, and when I arrive on Monday -- no record of an appointment. This was a little frustrating, but they still got me in. So I was still a happy camper. I had several appointments to get to the bottom of things. There were two rounds of prick/poke tests done on my back. I think I had somewhere around 140 sticks between the two sessions. Not fun, but necessary. After going over my results, Dr. Bethea put me on shots. I get 3 shots a week in a single session. 2 in 1 arm and 1 in the other -- alternating every other week. I have to double-up on Zyrtec and bring an epi-pen for each shot session, but I've not experienced any negative side reactions. So, it's too soon to tell if it's working or not, but I like the attention they give. One last plus -- you don't need an appointment for shots -- just show up at your convenience as long as you've had your first shot with them. So far, I recommend!

Negative zero rating isn't an option so disregard the 1 star! As my throat was having spasms and…read moreswelling from excessive coughing attacks and vomiting last Thursday morning around 3:30-4am I drove myself 4 mins down the road in fear that I wasn't going to be able to wait till my PCP opened at 8:30 am because I couldn't get air through my windpipe when the spasms occurred. Mind you my illness began on Wednesday around noon and since I progressively got to this point I was exhausted, my throat hurt so bad as well it was difficult to talk not only to hear me but the trigger of when these spasms occurred wasn't just the excessive coughing but try talking on a raspy voice that literally hurts and I was very scared I couldn't breathe, definitely not in the normal healthy state people are typically in but you'd think an emergency care nurse is used to that as well as thoroughly trained to listened, observe and react or respond accordingly so, well not this one! The front desk guy was amazing I showed him a text I wrote to my self about the allergies and asthma and all the above and he says it's okay here a pen and paper to write down your name, very sweet. I sat in wait room for like maybe 5 mins and honestly I barely remember the nurse intro and not sure how much effort she was putting in as she and this other lady were chatting it up as they walked ahead of me to a room behind a current near the front desk to I guess take my vitals. She told me to get on the scale and once I did nurse asked me to read aloud my weight! Like really? Did the front desk not fill her in about my voice? Also when is it the patients job to tell the nurse how or what to read on your own vitals that they are measuring? I did attempt to read it, got the numbers a bit wrong (again extremely exhausted, couldn't talk and rubbed wrong at this point so I tried to say I can't talk clearing my voice trying to speak up but her mannerisms were rude like I was taking too long to answer and not answering my weight correctly, so when she behaved so impatiently with an unempathetic concern, rushing words like "hello" and rude face gestures I showed her my text the same one I had shown the front desk guy and she wouldn't even read it, she was like what is this? Umm really, again didn't I just give off a ton of cues that I couldn't talk or was struggling to do so?? So I told her she was being extremely rude and I was leaving and I guess I said I will just go somewhere else, and walked to the front desk to try to give back the arm band and the front desk guy was again super sweet and picked up on my frustration and said just one minute let me find the scissors it will be okay. And I left. Neither of the nurses in that room tried to get me to stay the one she chatted it up with never even spoke to me not even sure why she was in there. Honestly don't even know there names, the woman who didn't speak to me was a darker skin woman and the rude one was white and I'm only saying this because I don't know which one wrote on the portal as she is describing the RN in third person and not saying "PT shoved her phone in my face" yet speaking as if summarizing her feelings about the visit she either observed or could have been the one I was that I'm complaining about. Below is the comment the nurse put on my online portal Nurse Sarah R at 8/21/2025 3:49 AM Pt brought back for triage in room one, pt asked to step on scale and for height, pt hesitant to answer, gave finger motion to "hold on" Pt then asked to sit in triage chair and asked what brought her to the emergency room, pt aggressively shoved cell phone in RN's face, causing RN to be taken aback. Asked patient "what is this?" Pt states "you are kinda rude, I can't talk" Pt then gathered her things "I'm going to another ER" Pt encouraged to stay, she chose to leave. I went home and thankfully didn't die before my husband got me to our PCP where I was injected with antibiotics and steroids as well as prescribed several prescriptions of 2 antibiotics and steroids for a couple of weeks along with continuing the use of asthma inhalers and follow up with an ENT next month. I will never ever go back there and just so you know I do have a history of easily getting sinus infections and bronchitis/ pneumonia but this was the first time in my 45 years of life to have ever had my throat close up like that so again it wasn't just another case of what I've gotten over my lifetime even during extensive allergy injections and prevention treatments!

First time writing a review after a medical visit. I'm taking Levaquin and after 3rd dose I started…read moreexperiencing severe stomach cramping. After attempting to manage with Pepto & Prevacid the pain continued. After Googling my symptoms it seemed the pain could be a side effect of the antibiotic & the advice was to get clearance from Urgent Care. My past experience with this location has been stellar; however, today I literally walked out without any diagnostics or treatment. The nurse, Amanda K, completely dismissed my concerns & suggested I continue & "push through" with the antibiotic. Huh?!? I'm literally there due to a potential side effect. Then the doctor, Anthony Fasanella, comes in & barely lets me complete a sentence & states this is not what the nurse indicated the visit was about. Again, what?!? I have never felt so dismissed by a medical professional ever. He could not understand why I would be concerned with stomach cramping related to an antibiotic side effect. I don't think I completed a thought or sentence without being interrupted. BTW my husband was in the exam room as well & couldn't believe the exchange - if you can even call it an exchange. Eventually he suggests a CT scan with contrast. After I initially agreed, I just didn't feel comfortable with any of it. Amanda K re-enters the room & I explained that I wasn't good with my interactions with her or the doctor so I declined and left while still in significant discomfort. I've scheduled with my primary care tomorrow to gain some insight-hopefully I can deal with the pain through the night. I will never return to this location and highly recommend that everyone steer clear. Unbelievable experience.

Went in at 11pm for a complication. The staff was incredible and very attentive! I drove 40 min and…read moreit was definitely worth the drive. Ended up having a CT scan and had answers within minutes. My new go to!

Houston Medical ER Rayford was fabulous! All the staff and Dr. Lee were so nice and attentive to…read moreme I was blown away. I'd recommend them to anyone.

AVOID THIS PLACE LIKE THE PANDEMIC…read more If I could give -5 stars I would. I was sent by my primary care physician after hours and the doc on call did not want to do the procedure she called ahead for me on. He gave every excuse as to why I shouldn't- seems like if someone is sent by their doctor- you do the procedure. They went for a dang reason. It's been a week and I am still sick. Covid seems to have brought the worst out of people and this guy is definitely 1. New management doesn't seem to have made a difference. He was smiling when I left. He was either lazy or evil. RUN AWAY FROM THIS PLACE AS FAST AS YOU CAN. Worst doc I have ever had the unfortunate displeasure to experience. And that is saying A LOT.

We found Ally through a Google search and decided to give them a try today. The waiting room was…read moreclean, quiet and empty. We were warmly welcomed by Meghan. After completing the initial paperwork, Bill took us back to an exam room. We discussed my issue and the proceeded to have my blood pressure and temperature taken. Bill walked me through the process with expertise and kindness. It was determined I needed a cat scan so Cathy took over and walked me through the process with ease and whimsy. We were there for awhile because I needed several tests to try to figure out what was causing my pain but that's to be expected and was not an issue. Meghan checked me out without pressure or a judging look like I have previously experienced at other places. I actually felt good about paying! This was probably the most enjoyable ER visit, despite my pain issue, I have ever had. Thank you Cathy, Bill and Meghan! Y'all are awesome!

Had my gallbladder surgery and was taken great care of by Dr. Moparty and Dr. Patel. All the staff…read morefrom the OR, the ER and floor are so attentive, kind & professional.

This Hospital is trying to rebrand after not paying it's bills or employees. Also known as The…read moreWoodlands Specialty Hospital- They let honest, hardworking, employees go weeks without getting paid. They promised bonuses if employees would work through the holidays and a transfer in leadership while not being paid then refused to pay those bonuses. Employees were left to survive the holidays without their paychecks and their hours being canceled. The hospital even quit paying for insurance that employees had paid for, causing long scheduled operations and procedures to be canceled with no recourse to the employees that were subjected to this abuse. Some couldn't make mortgage, pay bills or even afford Christmas for their families. If they treat their employees this way, how do you think they treat their patients?