Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

If I could give 0 stars I would. I am not exagerating when I tell you that this place, without a…read moredoubt, has the worst customer service I've ever experienced in my 50 years of life. First off, if you are literally 1 minute past 8 PM they will charge an extra $50 fee. They stand very firm on that. A couple months ago I was waiting for a customer to meet me. His ETA was going to be 5 minutes past 8. I asked if that would to be ok. The answer was a rude and resounding, no. My issue wasn't that they were enforcing a rule as much as the way the perfectly reasonable question was answered. His tone was almost like how a parent would scold a child. But just so you know, there is absolutly no grace whatsoever about being off the premises by 8:00 PM My real problem came today, when I was nursing a headache in my car before I could start working on my unit. There was noone else there and I wasn't bothering or in the way of anyone. I was just about to get started when I was confronted, out of nowhere, with a very angry and aggresive staff member informing me that I had to leave immediatly. When I asked him why, he said that the maximum daily time you can be at your unit is 3 hours. Only 3 hours a day? I tryed to explain that I was just nursing a headace and was about to start working on my ùnit. He then, very agressivly ordered me to leave again. "Get out of here!", like I was a vagrent off of the street and not a paying tenant. Because I was suprised and upset about the way I was being talked down to, I muttered f that under my breath as I was getting in my car to leave. The staff member obviously heard me as he got in my face and told me that he was terminating my lease. I had done absolutly nothing to provoke this man. I called the office to talk to the manager, Steven. When he answered, I was met with the same pretentious, confrentational and discourteous demenour. The order had obviosly came from him. So apparently, now I will have to vacate my unit under police supervision. This place is discraceful and I will be seeking legal action. Do yourself a favor, save yourself the trouble and utilize one of the dozon other facilities in the area.

Veronica made my experience so smooth & she was such an angel of a helper!…read more Love whenever she's working

Signed up today and they made the process super easy in person and over the phone. Prices were…read moredefinitely a lot better than the 2 other storage places near our home. Appreciate how helpful and kind they are. Trust that our items will be safe here. Shout out to the lady at the front desk that helped us out and made it easy.

Un professional -Rude- Dismissive -embarrassing behavior from the staff member Luna. Let me be…read moreclear and stating that I do know storage Quest and U-Haul are two separate entities. They share a contract and therefore you were able to rent U-Haul trucks through their facility. I have never rented a storage unit at this location, but from the reviews, I am reading. There's no way I would ever do so. My experience with the associate named Luna was from the beginning unwelcoming. With U-Haul they give you the option to." check in online or pick up with your mobile app." Which is total BS. You still have to go More information to pick up the truck. That's the case with everywhere whom have a contract with U-Haul. Again not storage Quest's problem. But as a customer service representative of the storage Quest facility, she should have met me with kindness and professionalism. Instead, after getting all of my details, including my credit card numbers copy of my ID, my address, etc. she printed off a receipt stating I wasn't allowed to rent with U-Haul and she wasn't sure why...slides me the receipt in which only holds a QR code for me to take care of the issue on my own. Personally, I think she should have called U-Haul herself while I was in the lobby so that we could take care of the issue together. Nevertheless, I did do my due diligence of calling and taking care of the issue on my own. upon arriving back into the lobby, where I had about 15 minutes before clothes, which she was not going to stay one minute after that's for sure... She looked at me with a blank stare and says so do you need my help or are you going to complete this online? I asked her to please help me... Meanwhile, in the process of finalizing my rental, I forwarded her a copy of the receipt for a balance I had just paid which was preventing me from renting the new truck. I started to ask if she could simply print off the receipt but before I could finish my sentence, she interrupted me saying I don't have that much paper or ink so I can't print anything for you if that's what you're going to ask. I made a very subtle grunt under my breath, rolled my eyes and continued waiting for her to finalize my new rental. I'd say approximately two minutes went by before she tossed literally tossed the key over the counter, making zero eye contact with me and simply says trucks outside. I walked out with no thank you no instructions to proceed forward nothing. Thank goodness I got it on video.

Site saff still fine, but payment policy/system is 0/5 stars. Phone system also down too…read morefrequently (hung up on me 10 times today) . Chat agent also hung up on me. God forbid you have to make a late payment... -FYI, expect an annual rent increase. -Payment from multiple sources no longer allowed. (I don't know any other businesses that do this). -Emails always identified as SPAM, even if white-listed, and are sent to junk mailbox. Email provider blames Storquest. -Late monthly payment of rent and fees NOT ACCEPTED as soon as following month is shorty due. Payment system set to only accept if following month is also included. (again, don't know any other business that will reject a full late payment, because they want a second payment also) -Late payment is cash-only after 45 days. If second month becomes late, second month is cash-only after 15 days (because required to pay at same time).

We were able to get a storage unit immediately. They have several sizes to pick from. Sara was very…read moreinformative and helpful. This is the sfirst cond time we have have used A Storage Place!

Manager, lied to the owner about the verbal agreement she made to me in regards to refunding me the…read moreprorated money I paid for the storage unit when I moved out. Therefore I was refused money they owed me. I went to pay my rental fees when I noticed an increased in the amount owed this was without any notice, I immediately called and spoke with the manager, I told the manager I would be vacating the unit, she informed me I had to give a 15 day notice, so I gave the manager my 15 day notice during our conversation. I asked if she would prorate the amount I paid $210 for the month, she said yes. I month went buy and no refund, so I called and spoke with the manager, at that time she lied about our conversation to the owner and I was refused my refund. I don't do business with un-honest business and the company does not value there customer buy keeping your money, even after agreeing to refund it.

My review of "The Storage Place" in Riverside, is a positive one. I have been using their…read morefacilities for many years and I have found that the management and staff have been very helpful and know their information and are pleasant and caring. Their office and facilities are clean and offer many services and units. I would recommend the Storage Place for all your storage needs. They work hard to accommodate your needs and make you happy! Put them on your list and check them out!

My wife and I were new to storage/ storage units and this was our first experience having to rent a…read moreunit for our pending move. The managers, Jeff and Denise, were very helpful and patient with us through the process. Their customer service exceeded our expectations and it is apparent how much they value their work and customers. We are thankful for their part in the smooth transition we had into this new area of life.

Wonderful experience, clean and safe area. Kind I was able to get an storage unit the same day.read more

The best services possible for storage. Extremely well maintained, friendly staff and accessible…read morefor large trucks. The best prices for the unit sizes. I've been a customer several years

This place is absolutely disgusting. There has been an horrendous stench of death near my unit and…read morenothing is being done. All of my belongings reek horribly now. Stay away! I hope I can get reimbursed for my loss!!!

If you enjoy your belongings getting trapped inside their elevators 5x while trying to move, this…read moreplace is for you. If you enjoy no one answering the phones, this place is for you. If you enjoy never receiving a call back, this place is for you. If you enjoy and admin office that locks it's doors at all times, this place is for you. If someone told me the staff binges on popcorn while watching us suffer through the security cameras, I wouldn't be surprised.

I went to Extra Space Storage very stressed about my family crisis that resulted in a very urgent…read moremove. Jody was extremely understanding and empathetic to my specific needs in terms of the location of the Storage unit. She jumped right in to help and gave words of encouragement that I will never forget. I highly recommend anyone looking for a Storage unit to see Jody at ESS. The prices were the most reasonable in the area.

a very good storage spot , jody was very attentive and helpful . she made the environment very…read morewelcoming and made our experience very easy . She helped with my storage spot when I got locked out . Thank you Jody!!

This place is so GROSS! I went to help a friend to move her storage, she had stuff and kept most…read moreher stuff in totes. All her totes had Big Rat droppings one had fresh rat pee that stunk soo bad! I was scared. I couldn't believe how much droppings there were. I went to front desk just to be told that it was my friend's fault for not reporting it, I was like wow, we are reporting it. The maintenance guy went to look what we were talking about, he's like ya there's a dead one I need to find can you smell it! I've been a little busy but I am calling the health department. This is unexceptable for any business. Had that been my stuff I would gave thrown a massive fit! DO NOT GO THERE!

I've been storing my stuff there for over 5 years with no issues, office staff is amazing, very…read morehelpful and friendly. Best prices in town with gate access 7 days a week. Highly recommended.

I needed a storage unit, so I stopped in at Smart Stop. I…read morespoke to Jason Webb who answered my questions and was so patient with me. He did not pressure me or try to upsell. I need to share information with my partner, and we will go back for sure! Thank you, Jason!!

Clean, good gate access hours, easy to pay online. Convenient access right off the 91 freeway.read more