1. Emergency Restoration Service

    1. Emergency Restoration Service

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    Kelso, WA

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    Emergency Restoration Service

    3.7 (3 reviews)
    Open Open 24 hours

    Services - Emergency Restoration Service

    Mold remediation

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    6 months ago

    Helpful 1
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    8 years ago

    Great company, understands insurance work and handles jobs professional.

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    12 years ago

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    Robinson Restoration

    Robinson Restoration

    (34 reviews)

    I changed my review of Robinsons to a positive as they have resolved the issues we had. Once I was…read moreable to deal with a different manager they quickly addressed the issues I have and I would now use them again. They also were the only company that came out at midnight in a weekend to help us and that was awesome service.

    **Avoid this company if you don't like headaches.**…read more The actual restoration work was good, but the billing experience was extremely frustrating. My four main complaints: **1. Poorly detailed invoice:** The first invoice had only two vague charges: "Water Mitigation Per Xactimate Summary" and "Agreed upon discounts with insurance and/or customer." No breakdown, no explanation of how the amount was calculated. I had to request a detailed invoice to understand what I was actually being charged for. **2. "Emergency Service Call" charge:** I never requested emergency service. The water leak was not extreme, my house was still livable, and there was no immediate danger. They chose to respond quickly, which I appreciated, but I don't think customers should be charged an additional emergency fee for something they never requested. **3. "Temporary Electric Setup" charge:** They hired a third-party company to install a temporary electrical distribution box, but the company repeatedly rescheduled until the affected areas were already dry and the service was no longer needed. Robinson then tried to charge me a cancellation fee. They only removed the charge after I questioned it. If no work was performed at my house, why should I pay a cancellation fee between Robinson and their contractor? Their justification compared it to an ambulance being dispatched and canceled. Seriously? An emergency ambulance service is not comparable to a scheduled installation that was repeatedly rescheduled. **4. Payment deadline suddenly changed:** The first two revised invoices had a due date of **10/03/2026**. The latest one suddenly says **09/08/2026**, along with a warning about late fees. This was especially frustrating after I had been disputing charges. I have no problem paying for legitimate services, but the charges need to be **fair, transparent, and properly documented**. Black Hills Inc., who recommended Robinson Restoration to me, provides invoices that are **1,000 times clearer**. The restoration work may have been good, but the billing experience has been unacceptable.

    ServiceMaster by JTS

    ServiceMaster by JTS

    (17 reviews)

    We had a water leak in the ceiling. They had a crew out here immediately to start drying…read more Everything went down hill from there. The job was never finished. Double D construction was the subcontractor doing the work. They would come in, work for a short time, or no time, and leave without telling us when they'd be back. They would leave drink cups and cans in the middle of the floor. They would leave woodwork they pulled out laying in walkways with nails sticking up. They would move things into walkways, block the walkway, and just leave it there. I contacted Service Master innumerable times about issues. Finally one day the workmen just stopped coming. When I called to find out when they would be back, I was told that they were finished. They weren't. I sent a list of all the things yet to be finished. The manager from Service Master came back, did one or two little things and left. The job is still not finished.

    I wouldn't recommend to anyone that needs repairs completed. I had to basically operate as a…read moremanager and tell them what to do, if I hadn't they would have left my bathroom looking horrible and incomplete. They still never finished caulking the back of the toilet or paint the trim so I will end up finishing those things myself. I have an old house that does have some slants in the floor from settling, but they were insistent that a 1/2" gap between the trim was the best they could do (even though the original bathroom had trim that fit perfectly on the floor). I had to stand my ground and make the contractor go buy quarter round to hide the gaps. The contractor also bought the cheapest transition strip that is made for carpet and is bright silver for my vinyl flooring and claimed that was the best match he could find. Again I had to complain and stand my ground and he immediately found a wood that matched almost perfect.

    Emergency Restoration Service - damagerestoration - Updated September 2026

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