If and when you are seeking honest, processionally trained, compassionate and empathetic emergency…read moreveterinary staff and their services; AESH Byron Center is your answer! Pricing is competitive, check-in is efficient, communication is effective and most importantly, commitment to the special needs of your pet are proven through dedication of 24 hour emergency services. Based on our own personal experiences, we can assure you that you will be able to trust these people to care for your pet and their critical needs! Please consider AESH Byron Center for your needs and your "special friend," today! Tim and Heather Duthler

They removed my google/flagged my review because they know it looks bad for them. We brought our…read more3.5-year-old cat to Byron Center Emergency Vet because she suddenly stopped eating and drinking and was not acting like herself at all. We were there for hours and paid over $1,500-1600, expecting answers or at least a clear plan. They ran bloodwork and said there was no diagnosis. Later they mentioned doing a urinalysis, but this was never clearly explained during the visit, and it was confusing how that was even obtained given her condition and lack of fluids. Well come to find out they did give her fluids, but didn't mention to us at all that they are giving her fluids but everything else they were doing we were told of and the charges for it. At discharge, we were sent home with gabapentin and a dewormer, despite no clear confirmation that worms were present. When I asked during discharge whether worms were actually confirmed, the staff member seemed unsure and said they were "umm just treating her symptomatically." There was no clear explanation, no real guidance, and no next steps laid out for us. Most frustrating of all, our cat has not improved. She is still unwell and has since vomited white foam again, which tells us something was clearly missed or not addressed. This review is not about the money, we would have paid whatever it took if there had been transparency, communication, or answers. Instead, we left feeling dismissed, confused, and helpless, with a very sick pet and no direction. For an emergency veterinary facility, the lack of communication and follow-through was incredibly disappointing. I would not recommend this place to anyone expecting clarity, advocacy, or thorough care for their pet.

Terrible experiences everytime we've gone to this clinic. One dog was misdiagnosed with an "upset…read moretummy" and died 3 hours upon returning home. Another dog last week was given antibiotics for a UTI after waiting 4 hours. A week later, blood was still present in her urine and she had no UTI. We took her to our local VCA clinic where we were told she likely needed emergency surgery for pyometra. Not trusting VCA Emergency to handle any continued care, we took her elsewhere and after extensive bloodwork, tests, ultrasounds and xrays, it turns out she did not need emergency surgery and it was either a cyst or an ovarian remnant missed during the spay (also performed by my local VCA clinic). We are waiting for bloodwork from the lab to confirm. All this testing only cost $1400 at Emergency Veternary Care Center Kalamazoo. Don't go to VCA Emergency unless you want to pay hundreds to thousands of dollars for multiple misdiagnoses on multiple dogs and have one pass at home. Go to EVCC for emergencies. The care was quality and they provide payment plans.

Our dog underwent surgery earlier in the day at Paw Paw Vet, and we were given VCA as the…read moredesignated emergency contact if anything went wrong. Around 2:00 AM, our dog began experiencing severe breathing issues. When we called VCA, we were told there was only one veterinarian available and they were in surgery, and that we would need to drive an additional hour and a half to Byron Center for care. We attempted to find a closer emergency option, but ultimately began the drive to Byron Center. Shortly after getting on the highway, our dog's condition worsened dramatically--she could not breathe and was in distress. In a panic, I called VCA again, begging them to allow us to bring her in. They eventually agreed to have a veterinary technician examine her. When we arrived, she was taken to the back immediately. We were later told that her throat was swollen shut and filled with blood and mucus. They were able to place an oxygen tube and initially said her breathing stabilized. Tragically, she then suffered a heart attack and passed away. I strongly believe that if she had been allowed to receive care immediately--when we first called--her condition could have been addressed sooner and the outcome may have been different. Being turned away during a life-threatening emergency cost us precious time. Adding to this, we were charged $350 for CPR, which was never discussed or authorized. We specifically requested oxygen support--not resuscitation efforts--and this lack of communication is deeply concerning. For a full week, I have attempted to speak with a practice manager regarding this situation and have yet to receive a call back. Each time I contact the office, I am given vague responses with no resolution. Additionally, I was told by a staff member that this situation was "basically my fault" for not immediately driving an hour and a half away, rather than seeking care closer. This response was both inappropriate and hurtful. Finally, I question why Paw Paw Vet would recommend this location as an emergency resource if they are unable or unwilling to provide immediate care when it is critically needed. We are devastated by the loss of our dog, Rosa, and deeply disappointed in how this situation was handled at every level.

The staff at AEH took great care of our cat Carrots. He came in with a bladder blockage. They were…read morevery straight forward about pricing ahead of time & the staff were respectful of our feelings. Carrots stayed overnight twice and was well cared for throughout his stay. We were kept up-to-date with texts and pictures throughout his stay. Although nobody wants to bring their animal to a hospital, I am so thankful our big boy is still here with us. Paperwork sent at discharge was super detailed & helpful in caring for him at home. We just brought him home yesterday, but we are so thankful to the staff and doctors at AEH!

We have a teacup Chorkie that started having seizures roughly 4 1/2 years ago. Because of the time…read moreof day it was, our vet told us to take him to this particular emergency hospital. It was just a little bit after they lifted the Covid restrictions. However, this hospital had not lifted the restrictions yet, which forced me to give them my baby at the door. I was delivering campers at that time, so my roommate/bestie took care of everything at home for me. I left out that day. They called me and said, "We have the seizures under control. However, we'd like to keep him overnight for observation. In order to do that, we would need $2k today." I called my bf and she gave them $1k. After a little bit they called again, "We can't stop the seizures and we recommend euthanizing him, if you can't afford it!" I added my hubby to the call, he's an otr truck driver, and they told him the same thing. I told them to give us few, to let us talk it over, and I would give them a call back. We decided to have my bestie go get him. That way, WE know, that we'd done EVERYTHING we could. That was 4 1/2 years ago!! They told us to euthanize our baby!! I will tell EVERYONE/ANYONE "DO NOT TAKE YOUR PET TO THIS PLACE!" As you can CLEARLY see, he's happy and his seizures are controlled by medication from Whitehall Vet Practice. This Animal Emergency Hospital NEVER listened when I specifically told them "He has never been separated from us! He has a Mommy & Daddy and he has a Mommy & Papa. He's been with us since he was 9 weeks old and he's been with us or his other parents! He doesn't even get left home alone! He was TERRIFIED! He was shaking uncontrollably! They were SO money hungry that they didn't care!

The specialty doctor's here are great. Very knowledgeable, helpful, nice, but very expensive. I'm…read morenot sure about their emergency services as I've never used them. The facility is very nice, it's brand new. The employees are incredibly nice.

I had a unique experience with Blue Pearl when my cat Barney went in for what I thought would be a…read morefairly routine surgery, but ended up being a roller coaster of ups and downs over the course of a week that fortunately ended on a very good note. I can confidently say that all the doctors, nurses, and staff that I have encountered truly care about our pets. I spent hours in the ICU comforting my cat while he was fighting to recover and I saw tears in doctors eyes for other patients & clients; I heard the unfiltered surprise and determination in their voice when they would be called away on (another) emergency, and I felt their professionalism as well as compassion in every interaction. I wish I could name everyone to whom I am eternally grateful for taking care of our sick pets, but I know there were people on my pets' care who I never even met because they were behind the scenes! And I'm just as thankful for them as I am to the doctors and nurses who I did have the pleasure to meet. I trusted them with my pets' lives and I know they did everything they could to keep them healthy, even when circumstances don't always follow the path we'd wish. Thank you to everyone at Blue Pearl, we'd be lost without you!

Our black kitty, Abby had an appointment at 6:40pm for routine checkup/shots. Plus I wanted to get…read moreher flea and tick stuff. Their staff was fast and friendly/ Abby has been going there for past 9years. Abby trusted Dr. Judy with shots and standard exam. We were on our way home inside half hour. They really give fast professional service, while caring for our animals. I would not take Abby anywhere else. These folks seriously have whats best for our animals in mind. Bonnie Kolarik

10/10 Recommend! Took my cat here who is a bit of a problem child and has issues passing stool…read more They were able to remove all the stool, give me medicine and an x-ray for cheaper than my usual vet! And actually fixed the issue! Definitely going back here again with any further issues.

I just wanted to thank the staff for helping us go through a difficult time June 15, 2026. although…read moreI only spoke to them on the phone once prior, they made us feel comfortable. I believe she felt comfortable.(as she was so sick there at the last.) if you need care and compassion, this is the place to go.

They helped me through one of the most difficult times of my life. They are very compassionate and…read morelisten to your concerns but also tell you the truth of what is going on with your pet. I would like to thank all the staff and doctors who help our dog Evey cross the rainbow bridge yesterday. You helped our family through this difficult time and we appreciate the patience you took with us.

We had a wonderful experience at this office while visiting near Holland with our 16-yo dachshund…read more The staff was kind and fit us in. We received great care.

Mapleview Animal Hospital…read more Worst customer service I have seen in a long time. Manager was rude and condescending while on phone talking about a dental surgery my dog needs. $3500, and gets rude and angry when I question a couple things on it. I did not raise my voice or use any bad language, but apparently I am too rude to be a customer there. That's fine I'll go elsewhere.

love both locations - we have 2 dogs - have used both locations - always amazing! Love their…read moreattention to detail - and it is great to see how much they genuinely care about our girls.

my cat was hurt and the nurse Molly seemed angry and aggressive. I tried understanding but she…read moredisrespected my language and heritage I took my cat to Clark animal Hospita.

I have had OAH as my pets vets for about ten years (3 cats, 2 dogs). Currently have two cats and…read moreone pup. While it is expensive, and I could wish there were ways to get services cheaper, I recognize that's just not the world we live in (and you get what you pay for). The office staff and vets are wonderful. I especially appreciate Dr. Turner. She listens well and communicates clearly. I would recommend OAH to anyone and everyone.

The vets are very knowledgeable and out the pets care first. The front desk is amazing and very…read morecustomer friendly. The clinic is always clean!

My potbelly Juliana pig has been going here for 5 years, and after calling them desperate for…read moreinformation and to come see my pig after he sustained some sort of leg/hoof injury, I was told they can either come give him a shot for pain or put him down.....when I questioned this outrageous suggestion I was told that they don't normally see mini pigs and only see commercial pigs "after I've been going here for over 5 years now" since dr brown has left they have been 0 help and act like they have no idea what they are doing. I've begged them just to come out and take a look at him and I was told no and given a list of other vets in the area. Idk what's been going on lately with this vet but they have taken a complete 180 and I am not happy. To only suggest putting him down and refusing to even come see him is outrageous. They have gone from a 10/10 to a 1/10 very quickly. Beware.

My sister and I are pet/house sitting and one of the pets is a 16-yr old potbelly pig. On Sunday…read moremorning she wouldn't come out of her igloo, and it looked like she might be dying. We had no idea what to do! Btw, I am 72, my sister 67. We called vets, Googled pig care, and got no direction; so we left her alone and prayed she wouldn't die! Monday I called more vets but no one knew anything about potbelly pigs! Finally someone told us about MSVS, I called and spoke to Patty who told us the vet, Dr. Brown, would be in touch. When we talked he gave me wonderful advice and was so understanding and knowledgeable, but most importantly he gave us hope and courage to get the pig up and out! I really wish someone had taken a video of us...two grey-haired women hollering at a pig as we reached in, took a hold of her back legs and pulled her out, squealing at the top of her lungs!!! We were ALL panting and exhausted after that!!! Dr. Brown, you are wonderful!! You are now a major part of the BEST. DAY. EVER!!! You helped us save a life; we truly could not have done it without you! Thank you!!