We had taken our animals to Cottonwood vet since we moved here in 2020. Last year our cat was…read morediagnosed with lymphoma and we had to put her down. In early February our dog developed a mass on his neck. Dr. Childress at Cottonwood said he had enlarged lymph nodes in his neck, suspected he had lymphoma, and aspirated the mass. The mass contained lymphocytes and lymphoblasts, and Dr. Childress confirmed lymphoma with this testing. He did not send the sample out for staging or do any other tests. Our dog also had no other symptoms. He started our lab on steroids to reduce the size of the lymph nodes to give him comfort and said we likely had a month or 2 with him until he succumbed to the disease. After a few days it dawned on me that no other labs were done initially. I took him back to Cottonwood at by that time he had elevated glucose and concern for pancreatitis. Granted, steroids may have been clouding the picture by this point. I asked for a second opinion so he was seen at Blue Pearl and ultimately diagnosed with diabetes. They saw no evidence for lymphoma or pancreatitis. I had asked Dr. Childress about the possibility of diabetes and asked if he could check his urine and he said the elevated glucose was from steroids. He did not test his urine. By the time he was seen at BP he was in ketosis and probably 3-4 days away from dying. Dr. Childress called me after the initial visit at BP and doubled down on his original diagnosis of lymphoma, disregarded the diabetes diagnosis completely and said "I think more is going on." I haven't been back to Cottonwood since. I established him at VCA Allendale and when I was explaining this history to the VCA vet she had me describe in detail and show her where the neck mass was and she said based on location and description it was likely an enlarged salivary gland and not enlarged nodes so he never should have been started on steroids in the first place. Giving steroids to an undiagnosed diabetic can have fatal consequences. Circle back to our cat also being diagnosed with lymphoma from Dr. Childress last year and now we're questioning if she also didn't have lymphoma since, as best we recall, she did not have enlarged nodes and never had anything aspirated to sample. She was losing weight despite eating, peeing more, and drinking more, all symptoms of undiagnosed diabetes. I recommend going elsewhere for your pets.

I am a first time puppy owner and everyone has been so helpful. Competitive prices and caring…read moreworkers. My puppy Maverick loves coming to the vet!

As a dog mom, leaving your dog for surgery is never easy, but Dr. Katie Johnson and the entire team…read moreat Family Friends Veterinary Hospital made me feel completely at ease. Buzz recently had a tumor removed, and everyone was so kind, caring, and reassuring throughout the whole experience. You can tell they truly love what they do and genuinely care about their patients. They went above and beyond for both Buzz and me, and I couldn't be more grateful. I highly recommend them to anyone looking for a veterinary team that treats your pet like family.

We brought our last pup who was reactive to family friends and had an amazing experience with them…read more They were so accommodating and understanding all the way up till the end. Now that we have a new pup we knew she'd be going to family friends and she did amazing at her first appointment. They were so kind with her and did a through check over her overall health. She didn't even flinch during vaccines and even fell asleep. We are always impressed with the staff here and will always recommend them!

Hidden gem of veterinary services. Great staff from front of house all the way up. Our vet was…read morethorough and quick with their after visit notes, and all assistants were great as well. You will find all you need to know thanks to them, and best of all, peace of mind that your pet is happy and healthy.

My dog loves going to the vet. No, really. She practically leaps through the door. These folks…read morelove the animals they care for. They are kind, and helpful in their explanations. They even call to check on how your pet is doing following an appointment. Highly recommended!

We had previously taken our dog there for vet care, grooming, and boarding. Although our specific…read morevet and groomer were great, the management and billing practices were questionable. On numerous occasions, they threw surprise charges at us that were unexpected and certainly not communicated up front. They are overpriced compared to other vets in the area that have the same expertise. When we complained about the cleanliness of the dog scale and their billing practices, the management deactivated our account, sent us our dog's records, and didn't want us as a customer anymore. Apparently, the online feedback form is not for critiquing the dog scale. We were shocked, but it was all for the best, as we found a much better vet in Byron Center. I do not recommend this clinic.

Love your office and staff! Everyone I've interacted with was genuinely nice and super caring…read moretowards my dog, as well as providing exceptional customer service.

I met Dr. Michael Hilferty under the most difficult circumstances. My beloved dog of 15 1/2 years…read morewas struggling, and I had to make the heartbreaking decision to help him through the end of his life. My son and I were absolutely devastated, but from the very beginning, we were met with compassion and kindness. Shannon, who answered my initial call, patiently walked me through the process and explained the costs involved. Hannah was equally gentle and caring during our visit, helping us feel supported during such a painful time. I cannot recommend Dr. Hilferty and his entire office highly enough. Even when I returned later to pick up my dog's ashes, Karlie treated me with such kindness and understanding. Dr. Hilferty, thank you for your compassion, your professionalism, and for saying exactly the right things when we needed them most. Your kindness brought comfort on one of the hardest days of our lives, and I will always be grateful.

They are the best they've taken care of my three dogs Layla, Chapo, Lizzie. The doctor so down to…read moreearth he's easy to talk to you and the staff followed through each and every time specially after her service, thank you, Gracias.

We have a Golden Retriever we brought in for a total knee replacement. The surgery went outstanding…read moreand her leg has healed faster than we even expected. However this is where the good ends. In followup from her surgery she has inexplicable scars on both her lips which we assume are from her teeth during surgery; however the vet won't provide any further explanation or take any responsibility so apparently she cut her lips miraculously. While taking the prescription drugs prescribed by them she had diarrhea which was to be expected; however she had a breakout of what is anticipated to be a skin infection around her butt and hind legs that the vet refused to provide any helpful advice to soothe her while she was in pain until we could bring her in. The veterinary technicians that we've talked to have been argumentative every time we've had a conversation on any of these issues. In conclusion: if your dog needs their knee replaced, this is your place to go; if you need any other service, you're better off going somewhere that actually cares about your pet. All these people care about is your money.

Dr. Good, along with the other vets, vet techs, and office staff were beyond amazing with my first…read moretwo heelers (totaling ~25 years). Couldn't have asked for more in any way. Then something went really wrong during my third puppy's first nail trim, though, and she's been traumatized ever since. Not one vet will take her, not even today when she desperately needs a slipper taken out of her tummy. If my dog dies because no one will work on her thanks to her experience at GAH, it'll break my heart forever.

If and when you are seeking honest, processionally trained, compassionate and empathetic emergency…read moreveterinary staff and their services; AESH Byron Center is your answer! Pricing is competitive, check-in is efficient, communication is effective and most importantly, commitment to the special needs of your pet are proven through dedication of 24 hour emergency services. Based on our own personal experiences, we can assure you that you will be able to trust these people to care for your pet and their critical needs! Please consider AESH Byron Center for your needs and your "special friend," today! Tim and Heather Duthler

I went on a Saturday. It was a four hour wait, but that is to be expected. I took a stray kitten in…read morebecause she is very sick. They took really good care of her but she is still really sick so I am currently sitting in their parking lot waiting for them to check her out. I spent $500 and even though I was outside the 48 hour for free rechecks they did not charge me for an emergency visit and I'm very grateful for that. Second visit here (unfortunately because no one wants to go to the hospital) and second time being pleased with the service. The doctors and staff are friendly and eager to help. Pray for kitty.

I have visited twice for my dog and have been extremely pleased! It is walk-in only and I was…read moreconcerned I would have to wait a long time but that was not the case. The staff at the front desk were very friendly and explained the breakdown of the cost before we saw the vet. The vet addressed my needs throughly and I was very pleased with the treatment plan. Everyone was very kind to my dog and they were genuinely caring about his needs. I felt we received better care here than my usual vet's office and the price was much less. I highly recommend!

West Michigan K 9 Could not ask for a better bunch of…read morepeople. They know what they are doing and are there to help if you need them. They have worked miracles with my bulldog. I don't know where we we be if had not been for West Michigan K 9 Thanks for all you do Jerri and Lil Mavis