I have been coming here since my dog was a puppy over 10 years…read more Great doctors and staff. Everyone is very friendly and caring. I highly recommend this practice and always have a positive experience coming here. I am so thankful for the doctors and staff at VMC.

I could not believe that I had to file a civil complaint to get a refund I was owed. I won…read more Now vet med center is supposed to pay the judgement and they are dragging their feet. Interesting that when you leave for a visit you have to immediately pay but they don't practice this is paying their debts. This place changed so much. I was told the ownership changed. Look at their pricing before you get an appointment. Shame on vet med center. $$$$$$ I guess they want the sheriff to do the collection of the debt they owe. Then they post that it is an ongoing legal issue. The only thing that is ongoing is that they did not pay the judgment.

Mr Romanides is one of a kind and is a rare guy to come around…read more he's very professional and will always give you answers as well will let you know if he sees something alittle of he is a very straight up guy And will help you out no matter what and will NOT leave you wondering what's going on with your pet Very professional and responsible guy who will be working with you and your adorable pet!! God bless him and the people who come across this man! Thank you mr romanides !! My mother and I can't thank you enough

I used to love this veterinary practice. I've been taking my cats there for over 20 years. The…read moreservice was always excellent and expedient. The last two times I tried to make an appointment at the office, there was no availability for five days or more. When an animal is sick, a five day delay for medical care can be too long. They really should add another veterinarian to the practice to enable more expedient care.

My dog's liver enzymes were high and instead of evaluating his symptoms, expensive procedures were…read morerecommended. After spending a lot of money, I decided to take him to another vet who immediately said some dog's accumulate a lot of things in their liver. Because he wasn't vomiting, still had a good appetite, and no diarrhea, all my dog needed was to be put on a prescription diet for liver. After 2 weeks on Hill LD food, my dog came back to life. Thank God I didn't have a lobectomy done where they remove parts of his liver. Not only would he have possibly died during the procedure, but it would have cost 8K + the CT scan 4K. This is not the place if your pet has a serious condition.

I had used the practice for a few years for my two dogs. A few years ago I brought one of them in…read morebecause he had a recurring rash that I was really concerned about. The doctor came in, spent literally four minutes looking at him and talking to me, said "thanks for coming", and I got handed a bill for ~$180. To say that was offputting is an understatement

Wonderful staff of caring people! My bichon ate a box of dark chocolate and needed emergency care…read more They got him in immediately and I felt very confident right away that he was in good care. They had to keep him overnight to monitor him and they were very understanding when I called many times to check up on him! They assured me that he was getting lots of love and doing well. Thank you for the great work you do in emergency care. We are grateful to you!

Fine, I suppose…read more Been here over 3 hours for a check on a wound and puncture from an attack earlier today. I received the diagnosis and treatment recap more than an hour ago, and paid a half hour ago, so not sure why the lengthy delay on a Saturday. Price was expected around $530 for the visit. They want me to come back to get the stitch removed, but I'll take him to my regular vet for that. They said there was a chance they'd have to sedate him for the suture and wanted me to sign a release. I said no, as it seemed like a money grab to me.

Incredibly kind staffers…read more I first noticed that my sweet thirteen year old shelter kitty had a minor spot on his lip that appeared to be growing. I thought nothing of it. Alas, the spot turned out to be cancer. When it become evident that I needed to let the kitty go, the staffers here could not have been more kind. They let me and my eldest daughter have some time with kitty as they put him to sleep one last time. Then, very gently, they let us let him go. It's hard making the decision to let any pet pass away. Staffers here did their best to ease this process. My thirteen year old daughter and I were greatly comforted by their obvious caring during our difficult time. They even sent us a sympathy card. Highly recommended!

From the owner: We are a small Veterinarian Clinicread more

I was amazed by this place, the staff were incredibly knowledgable, friendly, caring and I could…read moretell they were there to help my pet not just take our money. I would recommend everyone go here!

The actual care our pets have received at Eagle Rock is generally very good. Dr. Lewis in…read moreparticular is exceptionally caring, listens well, appreciates our concerns, answers our questions thoroughly and is typically very compassionate. Additionally, the staff is generally pleasant, conscientious and professional. But - and the but is substantial - Eagle Rock's policies seem to almost always necessitate expensive additional, many times unnecessary or repeatedly declined tests, shots and treatments. There has never been a "quick stop by for a vaccine" before boarding or "can you take a quick look at this" with Eagle Rock in the 5 years we've gone there. There is always an upsell for something additional. After a recent upsell on an annual exam only 7 months after the last annual exam, I calmly explained that the only reason we needed to come in was for the shots. I was told the recommendations were Eagle Rock's policy; I was offered a call back from Dr. Miller, who is listed as Eagle Rock's owner on their website. Dr. Miller called me back, and when I suggested we plainly acknowledge that for our 3 (rescued) pet household, Eagle Rock's veterinary practice management and visitation monetization strategy was starting to wear thin on us, Dr. Miller condescendingly denied even understanding what I meant by "upselling" or "practice management" (both core ideas presented at virtually every veterinarian trade show in existence - Google it). He then followed up with a parochial lecture on "standard of care" which implied irresponsibility on my part ("maybe you don't think your dogs require so many visits, but they age 4-5 years so we want to see them again") and - with the suggestion that I bring our dogs to Petco for vaccinations since "money is clearly an issue" - a cheap one as well. I ended the call with "Well clearly I have been 100% mistaken, nevermind". I can't remember exactly what couple of words Dr Miller said, but the unmistakable tone was "Yes, clearly *you* were mistaken." The customer doesn't always need to be right, but any business, if they don't agree with the customer, should at least acknowledge their opinions and experiences. But if a business chooses to belittle a customer, they won't be a customer for much longer. Have it your way, Dr. Miller. One less family of pets for you.

Dr. Mandeep Mini and her vet tech Ronny were wonderful -- I am so so grateful to them. They arrived…read morepromptly and were very understanding and gentle with us, which we needed in that moment. She waited for my permission at each step and explained what to expect. At the end of our very beloved Yorkie's life, I would have wanted her peaceful passing no other way.

We've really appreciated having a vet who makes house calls, especially with an older dog. It is…read moreso much easier and less stressful for him to be seen at home rather than having to bring him into an office. When we recently had a concern, she was able to come out within 24 hours, which we were very grateful for. She has been kind and caring with our dog, and having the option of vet care at home has been incredibly helpful for us.

I strongly advise against taking your pet to this vet. I've waited 2.5 years to write this review…read morebecause the experience we had here was so upsetting, and the impact on my dog and our family has been life-changing. We took our 1.5-year-old golden retriever here to be neutered, and the entire process was a nightmare from start to finish. When my husband dropped him off, the waiting area was full of dogs--an overwhelming environment for any pet, especially ours, who is naturally anxious. Later that day, the vet called me to say the surgery "went well," but then they added the following: "Your dog is very nervous and anxious. He even jumped when a tool dropped on the floor. He was one of the most difficult dogs I've ever neutered. When I used anesthesia to put him under, it didn't work, so I had to use more. That resulted in him 'deciding to stop breathing.' But don't worry, we have procedures in place to help him breathe again. You should have him checked by another doctor or a neurologist. You don't want this nervousness to lead to something like seizures." I was shocked and upset. First of all, blaming our dog for stopping breathing is incredibly unprofessional. Second, why would they overdose him with anesthesia if the first dose didn't take? I asked if he was okay, and they assured me he was but said they wanted to keep him overnight. Third, my husband and I questioned "Why on earth would we worry about him having a seizure? What does that have to do with anything." Four days later, I witnessed my dog have his first seizure at home. It was absolutely traumatizing and unexpected. When my husband called the vet to ask about it, the front desk staff made a shocking statement: "Oh, yeah, that's how he acted during his first seizure." This was news to us. My husband asked for clarification--was she saying he had a seizure at the clinic? She immediately put him on hold, and another staff member took over the call. They refused to confirm or deny what happened but said they were "worried this might happen." We ended up having no choice but to take him to a neurologist. When I asked for notes from the day of the surgery, they were completely illegible. It almost seemed intentional, as if they were trying to hide something. Since that day, our dog has had over 30 seizures. He is a completely different dog ever since - his demeanor, personality, and quality of life have changed drastically. We've had to try countless medications to help him. It's been a devastating journey, and it all started at this vet. I've never regretted something more than us dropping him off there that day. To make matters even worse, we can't find any daycare place that will allow him to be around other dogs because of his seizures. We can't give him tick and flea medicine because it can trigger seizures even more. We can't give him ANY kind of anti-anxiety medications because they interact with his seizure medication, further increasing his seizure risk. The list goes on and on. We can no longer have people over to our house because he gets extremely anxious--something that NEVER happened before this experience. Even going out for a simple dinner is nearly impossible because he can't handle having anyone else walk him. Keep in mind, this is a golden retriever--known for being friendly and easygoing. It costs thousands of dollars for us to go away for even a short trip because he needs to stay at a specialized facility capable of administering his medication and handling his seizures. We've even had to contemplate the unthinkable--rehoming him--because we're expecting a baby. The stress of managing his care is overwhelming, and in the end, who would even want a dog with such high needs? A dog that doesn't like to be around people, requires multiple medications a day, and has ongoing health challenges? I don't know what truly happened during his surgery, but I do know that this clinic failed him. The lack of transparency, the unprofessional handling of his care, and their negligence have forever changed our lives and his.

This place may seem on the surface like a great vet but it's a money grab. For the people that have…read morebeen here let me know if this is your experience. 1. You get told to NOT purchase vet insurance till you hear their pitch. Then you are pressured on your first visit to buy super overpriced pet insurance that "creates by vets for vets" with some reasoning that it covers everything which isn't true. I pay like $40 a month and theirs was like $150 or more. And it only covers major things. They are clearly getting a kickback on this, of course it was designed by vets. Secondly, have you gotten to the checkout to find out you were charged an exorbitant amount for something you were not told about. They charged us $65 to clean the dogs ears!! Wtf. Our current vet does it for free. 3. They immediately stuck us on prescription dog food that we had to buy from them at over $100 a bag. 4. They never call you with results, it's all on you. Which actually speaks volumes as to whether or not they actually care. Even if something was wrong, you wouldn't find out unless you called. 5. Some of the staff are Just self righteous. They will lecture you about going to breeders, they allude to "having issues" before they even examine the dog. If you are wondering why this is the only vet that isn't booked. This is why. So if you want to pay 30% or more for everything this is the place. We have at least 3 neighbors who have left here as well.

I love my dog and so rue the day I agreed to bring her here for what is tantamount to an…read moreevisceration to remove a BUCKETFUL of stones from her bladder (cystotomy). Although I am a physician I am not familiar with this procedure in canines, but apparently open incisions are used to cut into the bladder for stone removal. My. Baby girl was discharged in howling pain, which was traumatic for my sister who had retrieved her. She had to return her to demand appropriate pain management for the dog as she was only given gabapentin and Rimadyl (doggie Advil). Even women who have cesarean sections are given strong analgesia for at least 3 days postoperatively. My baby suffered for days. I called the office the following day to get information regarding her diet going forward, as bladder stones can definitely recur. Not only was I not given any information, but I was merely switched to another person who just asked for my financials to make payment for the "extra (much needed) meds." I was given a generic receipt, so my insurance denied the payment, and I was NEVER given the invoice for the surgery, which was almost 3k and paid in full up front. I sent an email requesting the invoice, and to date they refused to respond, so I will not be able to submit for the reimbursement. When my son called the office he was told that they "didn't know" about the insurance- even though it is on file. Although they claim they will submit, I don't have much faith that they will. Further, why was this not handled from the beginning before they tortured my baby? If a human patient is treated this way there are patient advocates & lawyers promptly involved. I guess things are different in Veterinary Medicine.... But animals deserve compassionate care, too. Some people love their pets more than their spouses. In addition, pet parents should be counseled regarding the operative course, what to expect, and how to manage their pets post-operatively at home. My family, and especially my dog, were traumatized by this experience. This vet got good reviews on Yelp for some reason; maybe they are acceptable for routine well care visits and minor illnesses. But if you have a pet with serious illness or require invasive or surgical intervention I encourage you to seek another Veterinary practice.

I have been bringing my Chihuahua to Worth Street Vet since 2019, and have nothing but great things…read moreto say. Are they potentially more expensive than others? Perhaps. But the care my dog receives here is top notch. The vets and vet techs have true compassion, the front desk staff is friendly, and I have not had one issue since coming here. My dog is very nervous and even though he isn't a fan of coming, all of the staff ensure that he feels comforted on his visits. I do believe the front desk submits insurance claims for the animal if you carry a policy, but I have always submitted on my own.