I've been coming to VMC for close to two years and love it! I first came here when my first cat,…read moreKitty, of 13 years wasn't feeling well and was towards the end of her life. The first time I arrived there in March 2019 and spoke with Dr. Lakuto, I felt supported and she listened attentively to my concerns. Very quickly she was able to determine Kitty's prognosis and gave me several options/ suggestions. When my cat passed a month later, the staff members were so SWEET and kind. I got a clay paw print of kitty and even a card in the mail. Now, over a year later I bring my baby girls Sadie and Scarlett . I love the service, the staff, and their expertise! I also love that the waiting time is minimal! Totally recommend! Best care and reasonable prices.

I have been coming here since my dog was a puppy over 10 years…read more Great doctors and staff. Everyone is very friendly and caring. I highly recommend this practice and always have a positive experience coming here. I am so thankful for the doctors and staff at VMC.

I highly recommend West Caldwell Animal Hospital. The veterinarians, technicians, and office staff…read moreare all compassionate, professional, and are dedicated to excellence. Dr. Merriweather is wonderful: kind, knowledgeable, caring, and has good judgment. She is especially kind and respectful to both pet and pet parents. My 6 month old kitten was calm and comfortable throughout her examination.

Like Lynda, I can't believe they have had such little reviews. That said, I have had animals my…read morewhole life and - after receiving raving personal referrals from local long-time residents after we moved to the area - West Caldwell Animal Hospital became my vet of choice. They are warm, friendly and truly caring. I never had any doubt their #1 priority was the care of my dog (I've heard of other vets that look at pets as a way to make some $$$). My dog, Torre, was their patient for the past six years and received excellent care. Even in her final days (she was 14), WCAH did their best to save her and - when I needed advice the most - they were fair, honest and humane. Above and beyond - this is a group of people that truly will care about your pet. Have some hesitancy? See my attached picture. Shortly after I informed them of my dog's passing, I received a lovely, personal handwritten note from many of the staff who got to know my Torre - including the doctors. And their condolences were quite personal, as you can tell. This is merely a physical representation of the caring I know Torre received over the past many years. Thank you everyone at WCAH!

I brought my Bella in to the practice for a recheck after a visit for illness in January…read more Called when I arrived and Sam, as usual, was very helpful and Beth came out to my car to take Bella in for testing. I entered the building after testing was completed and received a full report of results. Thank you Beth for the extra effort to take care of Bella and assure my access and comfort at the visit.

I had used the practice for a few years for my two dogs. A few years ago I brought one of them in…read morebecause he had a recurring rash that I was really concerned about. The doctor came in, spent literally four minutes looking at him and talking to me, said "thanks for coming", and I got handed a bill for ~$180. To say that was offputting is an understatement

We have been to AERA twice over the past three years and both times we were met with compassion and…read morenice staff from start to finish. The doctors are kind and well equipped to provide answers and testing that is necessary to provide diagnosis and treatment when a local vet doesn't have equipment. We have also been happy with a short wait time to obtain appointments and results from tests.

Fine, I suppose…read more Been here over 3 hours for a check on a wound and puncture from an attack earlier today. I received the diagnosis and treatment recap more than an hour ago, and paid a half hour ago, so not sure why the lengthy delay on a Saturday. Price was expected around $530 for the visit. They want me to come back to get the stitch removed, but I'll take him to my regular vet for that. They said there was a chance they'd have to sedate him for the suture and wanted me to sign a release. I said no, as it seemed like a money grab to me.

Incredibly kind staffers…read more I first noticed that my sweet thirteen year old shelter kitty had a minor spot on his lip that appeared to be growing. I thought nothing of it. Alas, the spot turned out to be cancer. When it become evident that I needed to let the kitty go, the staffers here could not have been more kind. They let me and my eldest daughter have some time with kitty as they put him to sleep one last time. Then, very gently, they let us let him go. It's hard making the decision to let any pet pass away. Staffers here did their best to ease this process. My thirteen year old daughter and I were greatly comforted by their obvious caring during our difficult time. They even sent us a sympathy card. Highly recommended!

From the owner: We are a small Veterinarian Clinicread more

I was amazed by this place, the staff were incredibly knowledgable, friendly, caring and I could…read moretell they were there to help my pet not just take our money. I would recommend everyone go here!

The actual care our pets have received at Eagle Rock is generally very good. Dr. Lewis in…read moreparticular is exceptionally caring, listens well, appreciates our concerns, answers our questions thoroughly and is typically very compassionate. Additionally, the staff is generally pleasant, conscientious and professional. But - and the but is substantial - Eagle Rock's policies seem to almost always necessitate expensive additional, many times unnecessary or repeatedly declined tests, shots and treatments. There has never been a "quick stop by for a vaccine" before boarding or "can you take a quick look at this" with Eagle Rock in the 5 years we've gone there. There is always an upsell for something additional. After a recent upsell on an annual exam only 7 months after the last annual exam, I calmly explained that the only reason we needed to come in was for the shots. I was told the recommendations were Eagle Rock's policy; I was offered a call back from Dr. Miller, who is listed as Eagle Rock's owner on their website. Dr. Miller called me back, and when I suggested we plainly acknowledge that for our 3 (rescued) pet household, Eagle Rock's veterinary practice management and visitation monetization strategy was starting to wear thin on us, Dr. Miller condescendingly denied even understanding what I meant by "upselling" or "practice management" (both core ideas presented at virtually every veterinarian trade show in existence - Google it). He then followed up with a parochial lecture on "standard of care" which implied irresponsibility on my part ("maybe you don't think your dogs require so many visits, but they age 4-5 years so we want to see them again") and - with the suggestion that I bring our dogs to Petco for vaccinations since "money is clearly an issue" - a cheap one as well. I ended the call with "Well clearly I have been 100% mistaken, nevermind". I can't remember exactly what couple of words Dr Miller said, but the unmistakable tone was "Yes, clearly *you* were mistaken." The customer doesn't always need to be right, but any business, if they don't agree with the customer, should at least acknowledge their opinions and experiences. But if a business chooses to belittle a customer, they won't be a customer for much longer. Have it your way, Dr. Miller. One less family of pets for you.

Dr. Mini was incredibly patient, kind, and empathetic. She came on short notice to help us…read moreeuthanize our dog, who was suffering from cancer. Having to make the decision to put him to rest was heartbreaking, but Dr. Mini handled everything with such compassion and care. She never pressured us in any direction and was so gentle and attentive with our dog. I would wholeheartedly recommend her services to anyone who finds themselves in such a difficult and painful situation.

Dr. Mini (and Ron!) to the Rescue! (Thankfully!)... When we…read morefound out that we were going to be back in Rockaway, I reached out to Dr. Mini to see if she had any availability because Sierra was in desperate need of some dental care (immediately!) What I received was a quick response (via text) and I actually thought I was talking to a receptionist. What I didn't realize was that I was talking (texting) with Dr. Mini, herself, even though she was ON VACATION! She did an amazing job on Sierra's teeth and I would definitely recommend her (and even give her more stars if I could!!)

I strongly advise against taking your pet to this vet. I've waited 2.5 years to write this review…read morebecause the experience we had here was so upsetting, and the impact on my dog and our family has been life-changing. We took our 1.5-year-old golden retriever here to be neutered, and the entire process was a nightmare from start to finish. When my husband dropped him off, the waiting area was full of dogs--an overwhelming environment for any pet, especially ours, who is naturally anxious. Later that day, the vet called me to say the surgery "went well," but then they added the following: "Your dog is very nervous and anxious. He even jumped when a tool dropped on the floor. He was one of the most difficult dogs I've ever neutered. When I used anesthesia to put him under, it didn't work, so I had to use more. That resulted in him 'deciding to stop breathing.' But don't worry, we have procedures in place to help him breathe again. You should have him checked by another doctor or a neurologist. You don't want this nervousness to lead to something like seizures." I was shocked and upset. First of all, blaming our dog for stopping breathing is incredibly unprofessional. Second, why would they overdose him with anesthesia if the first dose didn't take? I asked if he was okay, and they assured me he was but said they wanted to keep him overnight. Third, my husband and I questioned "Why on earth would we worry about him having a seizure? What does that have to do with anything." Four days later, I witnessed my dog have his first seizure at home. It was absolutely traumatizing and unexpected. When my husband called the vet to ask about it, the front desk staff made a shocking statement: "Oh, yeah, that's how he acted during his first seizure." This was news to us. My husband asked for clarification--was she saying he had a seizure at the clinic? She immediately put him on hold, and another staff member took over the call. They refused to confirm or deny what happened but said they were "worried this might happen." We ended up having no choice but to take him to a neurologist. When I asked for notes from the day of the surgery, they were completely illegible. It almost seemed intentional, as if they were trying to hide something. Since that day, our dog has had over 30 seizures. He is a completely different dog ever since - his demeanor, personality, and quality of life have changed drastically. We've had to try countless medications to help him. It's been a devastating journey, and it all started at this vet. I've never regretted something more than us dropping him off there that day. To make matters even worse, we can't find any daycare place that will allow him to be around other dogs because of his seizures. We can't give him tick and flea medicine because it can trigger seizures even more. We can't give him ANY kind of anti-anxiety medications because they interact with his seizure medication, further increasing his seizure risk. The list goes on and on. We can no longer have people over to our house because he gets extremely anxious--something that NEVER happened before this experience. Even going out for a simple dinner is nearly impossible because he can't handle having anyone else walk him. Keep in mind, this is a golden retriever--known for being friendly and easygoing. It costs thousands of dollars for us to go away for even a short trip because he needs to stay at a specialized facility capable of administering his medication and handling his seizures. We've even had to contemplate the unthinkable--rehoming him--because we're expecting a baby. The stress of managing his care is overwhelming, and in the end, who would even want a dog with such high needs? A dog that doesn't like to be around people, requires multiple medications a day, and has ongoing health challenges? I don't know what truly happened during his surgery, but I do know that this clinic failed him. The lack of transparency, the unprofessional handling of his care, and their negligence have forever changed our lives and his.

This place may seem on the surface like a great vet but it's a money grab. For the people that have…read morebeen here let me know if this is your experience. 1. You get told to NOT purchase vet insurance till you hear their pitch. Then you are pressured on your first visit to buy super overpriced pet insurance that "creates by vets for vets" with some reasoning that it covers everything which isn't true. I pay like $40 a month and theirs was like $150 or more. And it only covers major things. They are clearly getting a kickback on this, of course it was designed by vets. Secondly, have you gotten to the checkout to find out you were charged an exorbitant amount for something you were not told about. They charged us $65 to clean the dogs ears!! Wtf. Our current vet does it for free. 3. They immediately stuck us on prescription dog food that we had to buy from them at over $100 a bag. 4. They never call you with results, it's all on you. Which actually speaks volumes as to whether or not they actually care. Even if something was wrong, you wouldn't find out unless you called. 5. Some of the staff are Just self righteous. They will lecture you about going to breeders, they allude to "having issues" before they even examine the dog. If you are wondering why this is the only vet that isn't booked. This is why. So if you want to pay 30% or more for everything this is the place. We have at least 3 neighbors who have left here as well.

I love my dog and so rue the day I agreed to bring her here for what is tantamount to an…read moreevisceration to remove a BUCKETFUL of stones from her bladder (cystotomy). Although I am a physician I am not familiar with this procedure in canines, but apparently open incisions are used to cut into the bladder for stone removal. My. Baby girl was discharged in howling pain, which was traumatic for my sister who had retrieved her. She had to return her to demand appropriate pain management for the dog as she was only given gabapentin and Rimadyl (doggie Advil). Even women who have cesarean sections are given strong analgesia for at least 3 days postoperatively. My baby suffered for days. I called the office the following day to get information regarding her diet going forward, as bladder stones can definitely recur. Not only was I not given any information, but I was merely switched to another person who just asked for my financials to make payment for the "extra (much needed) meds." I was given a generic receipt, so my insurance denied the payment, and I was NEVER given the invoice for the surgery, which was almost 3k and paid in full up front. I sent an email requesting the invoice, and to date they refused to respond, so I will not be able to submit for the reimbursement. When my son called the office he was told that they "didn't know" about the insurance- even though it is on file. Although they claim they will submit, I don't have much faith that they will. Further, why was this not handled from the beginning before they tortured my baby? If a human patient is treated this way there are patient advocates & lawyers promptly involved. I guess things are different in Veterinary Medicine.... But animals deserve compassionate care, too. Some people love their pets more than their spouses. In addition, pet parents should be counseled regarding the operative course, what to expect, and how to manage their pets post-operatively at home. My family, and especially my dog, were traumatized by this experience. This vet got good reviews on Yelp for some reason; maybe they are acceptable for routine well care visits and minor illnesses. But if you have a pet with serious illness or require invasive or surgical intervention I encourage you to seek another Veterinary practice.

I have been bringing my Chihuahua to Worth Street Vet since 2019, and have nothing but great things…read moreto say. Are they potentially more expensive than others? Perhaps. But the care my dog receives here is top notch. The vets and vet techs have true compassion, the front desk staff is friendly, and I have not had one issue since coming here. My dog is very nervous and even though he isn't a fan of coming, all of the staff ensure that he feels comforted on his visits. I do believe the front desk submits insurance claims for the animal if you carry a policy, but I have always submitted on my own.