I'm sure the care at Wiley is stellar, but my family has had a horrendously unprofessional…read moreexperience with admissions and social services. We were told for two days that my Father had a bed for sub-acute rehab. We were even given a room number. The holdup to transferring him was supposedly insurance authorization. I spoke with the insurance company at least six times and they assured me that they had not received an authorization request from Wiley nor had Wiley contacted his current facility. At the end of the second day we were told by admissions that they will not have a bed for my Father and they could not tell us why. The head of admissions told us that they were just 'the messenger'. I've yet to hear an explanation or an apology for keeping us hanging for 2 days when we could have been working to have my Father placed elsewhere or moved to a private room at his current facility, which are now all filled.

This a a great community. I moved my mom from Delaware after her husband passed away. They are…read morecaring and attentive to their residents. My mom still lives in independent living. But the times that she needed their services they were right there for her. She was recently transported to the hospital, a nurse from Wiley's took the time to call me and advised me she was admitted. Even tho I had just gotten off the phone with my mom this meant a great deal to me. My husband has COVID so I was unable to be with my mom. I am beyond impressed with Wiley's and how they treat their residents and their family members. Thank you Wileys.

My wife and I resided in CareOne Assisted Living in Evesham because of her medical condition…read more Staff was very supportive and caring the entire time we lived there until she needed additional support and she was placed in Memory Care where she still lives. I can honestly say that she is so well loved and taken care of by the staff, it has made both of our lives easier. Thank you CareOne for all your hard work!!

My husband and I recently visited a friend at CareOne in Evesham and were very impressed with the…read morefacility and the staff. Having had our mother in a care facility in Delaware County, PA for over 2 years we were shocked at the difference between the 2 facilities. CareOne far exceeds the PA facility in all aspects from professional staff to cleanliness to patient care. We lost our mother last April and only wish she had the opportunity to experience CareOne.

I moved into Marlton Gardens 7 months ago. The facility is beautiful. The general staff are kind…read moreand efficient. The food is adequate. I came to this place for community. I found community among the residents. I became sick and needed to isolate. The managers have never contacted me or asked if I needed anything. I have had to call several times to have a package brought up that I needed, received 6 hours later. Before you move in, the management is all over you. I believe the tone is set by management. I am disappointed. Before you sign on, consider what I have experienced. I will make the best of what is. Hopefully, this may help create change. Kindness and compassion goes a long way in providing a caring and supportive environment.

We moved here a week ago and love it. The live in managers and staff go out of their way to make…read moresure you have everything you need. Food is excellent. Apartments are new, well designed and spacious. Incredible number of activities. Highly recommend. Jim and Brigitte Souder

Rehabilitation Facility! When 5 of us visited our friend and…read morefamily member last week. We all came down with an extreme Stomach Virus. Two of us were hospitalized. It lasted over 7 days. Today I find our friend was rushed to Virtua Hospital with low BP and a Viral Infection. I called and asked for a person in charge. A very rude Woman picked up and when I told her they should have Quarantine it and closed it Visitors. She started hedging and said they fixed it. How dog fox a speeding Virus. Then when I questioned her about my Uncle. She said she knew nothing about that. His Caretaker has who has Cancer has called several times and has never gotten a straight answer. In Fact Physical Therapist called him this week and said he has make a decision by March 18 to remove him or put him in the Nursing Home there. Why the PT and not a Doctor or Social Worker. After this I wouldn't recommend this place to anyone.

This is the worst facility you could choose for your loved one - the night nurses leave patients in…read moretheir own mess, never changing them Rooms are dingy and disgusting - food Is horrible and non nutritious I have been in touch with my attorney to file charges of patient neglect These people need to be stopped - not a place you want to put your loved one In my mothers new facility , Mount Holly Rehabilitation and Care Facility, for which she gets superb care, several of the employees used to work at Care One and expressed the same deplorable conditions which caused them to leave I am calling for this facility to be shut down for patient neglect I have contacted my colleague and now State Senator to investigate conditions here and in their Moorestown location I got a call from their VP of Clinical who was going to follow up - still waiting to hear

I highly recommend Brandywine Living at Moorestown Estates as the facility, management and staff…read moreare great at their job and are warm, loving and attentive to their residents. My husband and I moved my mom (Mercedes) into Brandywine in August of 2019 and everyone at Brandywine made mom feel so at home. She was very happy living at Brandywine and she built a lot of great relationships. But more importantly, several months after mom's move into the she was diagnosed with terminal cancer. Mom was placed in their hospice program which was exceptional. The nurses, aides and management were so attentive and cared for her in such a loving way. I will forever be grateful for the amazing care mom received at Brandywine from everyone. Linda Goldberg

We moved my Mom to Brandywine Living at Moorestown Estates from another facility back in March and…read moreI couldn't be happier. The staff is extremely attentive, they kept her active and engaged and were in constant contact with me when any issue arose. I wish I have placed Mom there sooner. Great staff, wonderful facility. I would highly recommend it.

Mark is a great guy to work with. He is very fair and very professional. I enjoyed meeting him and…read morehe gave me a fair price on my things and appraisal for others. What a great guy! I would definitely work with him again! Sue D

The nurse and aids get about 75% outstanding and 25% should not be working in patient care…read more I spent about 8 days here after having my ankle fused because I could not take care of myself. I was very weak. Mostly I got plenty of help when needed. Got meds and food on time. Got a little tired of kosher food after a week but it was ok. THE BIG PROBLEM WAS THE BED. IT WAS BEYOND UNCOMFORTABLE, IT CAUSED DAMAGE TO MY lower BACK THAT I STILL HAVEN'T RECOVERED FROM. Same beds as at Cambridge rehab. Again I doubt anyone checked these bed out before buying them for the entire facility. My back got so bad, I would just sit on it and cry all night. The nurses tried to help. Lidocaine patches, extra medication but the pain was as bad as my ankle. I couldn't wait to go home. Shame on hospital suppliers who sell beds that have a hard rod running horizontally across the bed right where you lumbar spine meets you sacroiliac. How do they expect us to recover.

I would give this place zero stars if I could, but unfortunately that's not an option. …read more Do not send any of your family members here. If you know anybody that's even remotely looking into this place do not do it. My dad went in for rehab from a UTI to get his strength back. He is 68 years old he was there a month. They said they needed to keep him longer because of a sore on his heel. We knew the store was there. It wasn't that bad, but I knew it needed to be taken care of so I agreed to it while he was there. They did two other procedures on him did not go through his primary care. doctor did not go through his specialist for this problem. They did it with their own doctors. I was not even notified. I am a primary care caregiver at home. His next kid he has no other family members besides me against their wishes. I took him to another foot doctor his heel on his right foot was so blistered and oozing, and it looked horrible. It was 100 times worse than when he went in which they were supposed to be carried for it. His left foot. The heel was fine no problems with it when he went in today for his foot appointment for the specialist. It was worse than the first the other foot when he went in. He was neglected. They did not care for them properly. They're overnight. Crew doesn't do a damn thing. My dad set on a wet mattress stoke with urine and feces for six hours before they even got anybody in there to care for him and clean him up. This is the worst place for anybody I would not wish my worst enemy on this place do whatever you can to put your family member anywhere else but here.!

The type of care wasn't very professional. They cared more about themselves not the patients. Most…read moreof the time if you needed assistance they would take their sweet old time getting to you. I wouldn't recommend this place to anybody.

It all happened so fast, but I never felt alone. Once my mom fell for the second time, I knew I no…read morelonger had the ability to care for her alone. Commuting home from work, I always passed Spring Hill and knew proximity-to-home wise, it was my best option. Little did I know, location would be eclipsed by the people I met and the experience my mother had in her last days. I walked in without an appointment, but out of desperation on a Friday morning and was introduced to my first friendly face, Rosa. Although not on duty as a tour giver that day, she took the time to give me a detailed walk through the beautiful facility, showing us the progress of their new renovations and answering some of my general questions. It was not the renovations that sold me, although mom was lucky enough to have a renovated room, but how Rosa treated all of the residents in the common areas and also how they responded to her. That kindness never retired. I began to move forward with the process of getting all of mom's finances and medical care/ medications in order when I met Shari. Shari is the director of the nursing team and a very very special human being. Her accessibility and communication skills are matched only by her compassion and the dignity she offered to my mother. Making multiple house calls in one week to assess my mom's condition and staying in constant contact with me during the process, Shari continued to go above and beyond throughout the entirety of my mother's stay at Spring Hill. On move-in day (an impressive one week after my initial, unannounced walk-in tour with Rosa) I met many dedicated workers who helped me with bringing in my mothers furniture. They helped me more than I could have ever imagined. Ken Halsey was the manager and he made me feel completely at ease. Very accessible by phone for me and was attentive to all of my questions/concerns. He was the one who was able to make it possible for my mother to get quality care quickly. Unfortunately, mom only spent about one month at Spring Hill before passing away, but I always felt like I was immediately part of their family. The place has a kindness that I am grateful for and appreciative of because my mom was at peace. When I came back, all of the staff would tell me how they loved working with my mother. It was more than just words. They had stories of how they enjoyed my mother and that made me feel that it was reciprocal. Overall, I will forever be grateful for the people such as Ken, Shari, and Rosa for taking care of my mother and letting her have the dignity to live her final days the way she enjoyed.

My mother has been a resident there since 2013. In that time, she has had jewelry stolen, personal…read moreitems taken, and "lost" laundry. Management acts like they are going to do something, but never follow-through. She has the same lunch, every single day (grilled cheese) - that is if she's lucky enough to even have them remember to bring her meals. Her room has been infested with bugs and rodents (mice), and it took multiple phone calls and in-person complaints to actually have someone do something about it. The turnover there is tremendous - we've been through at least four executive directors, concierge, nurses and aides. The adage, "don't judge a book by its cover" certainly applies to SpringHills.