I'm on my 2nd lease here, and I've really enjoyed staying there. My experience with the staff has…read morebeen very pleasant since my first visit of inquiry, and the property is well managed. I haven't had many, but every maintenance request that I have submitted have been addressed and corrected in a timely manner. This is a great community to live in.

I want to clarify my review because the response from the property does not accurately reflect my…read moreexperience. Everything stated in my review is based on my personal experience throughout the application process and is presented as my account of what occurred. I stand by the facts and my opinions regarding the customer service I received. I submitted an application and was told I would have an answer by Friday. When I attempted to call for an update, my calls went to voicemail, and my emails were not answered. I had to repeatedly come to the property in person simply to receive information regarding an application I had paid for. On Saturday, I was told that my application had been completed and was only waiting for approval and that I would receive a call Monday.After I had to visit the property to get an update. Monday came, and I received no call. I emailed again and received no response, which resulted in me returning to the property once again. When I returned, I was given information that contradicted what I had previously been told and was informed that the process could take up to two weeks. My concern was not simply that the application was taking time. My concern was the repeated lack of communication and the conflicting information I received. I also want to address the claim that my statement is false. If there is footage that supposedly proves my account is inaccurate, I am requesting that the complete, unedited footage relevant to the interaction be provided to me, rather than an incomplete portion or footage presented without the surrounding context. I would also like the full context of the interaction concerning the papers containing my personal information. I did not intend to create a threatening situation, and I strongly disagree with any characterization suggesting that I was behaving as though I intended to lunge across the desk. My concern was obtaining information and addressing what I believed was poor communication regarding my application. Most importantly, I was extremely disappointed by how I was treated. Rather than my concerns being addressed professionally, I felt dismissed and unfairly characterized, including being referred to as an "angry Black woman." I found that characterization deeply inappropriate and unrelated to the legitimate concerns I was attempting to address. I was ultimately asked to withdraw my application and have my money refunded. When I asked for the owner's information, I was told it could not be provided. I was then asked to leave before I had received my refund, and the police were called. I am not claiming that everyone will have the same experience I did. I am sharing my experience. I believe businesses should be willing to acknowledge shortcomings when communication and customer service fall below reasonable expectations. Having an application for four days without receiving promised updates, having calls go unanswered, having emails ignored, and having to repeatedly travel to the property to obtain basic information is not the level of communication anyone expects from a business. To me, basic communication is simply common courtesy. My review was not intended to misrepresent the property. It was intended to honestly describe my experience. If the property believes otherwise, I welcome the opportunity to review the complete context and footage of the interactions rather than having my experience dismissed as false. I stand by my review and my right to share my experience as a customer

We had to leave because of a new manager who ruined everything. The community has become a…read morenuisance, and basic respect for fellow tenants doesn't matter. We left here due to a different manager.

Very homey and quiet. Staff is friendly and maintenance is superb.read more

From the owner: Don't hesitate to call Heritage Square Townhomes in Waxahachie, TX. We are committed to your…read moresatisfaction. Call us today.

These apartments are very quiet and are a hidden gem. The units could use some updating and TLC but…read moremost are decent quality and good for housing temporarily.

My experience at Living Oaks Apartments has not been pleasant all. Moved in April, 2023. First…read moreweek there upstairs neighbor waterline on the their toilet broke and flooded my bedroom to the point that part of the ceiling caved in. Some of my Living Room carpet got wet as well. While discussing this with Alice, the office manger, she said to me with a frigid face that they were not liable and I needed to file a claim with my Renter's Insurance. I slept on my couch for about two weeks while repairs were being made. I was never offered any accommodations by her or Ms. Debbie her Supervisor at the corporate office for my inconvenience. At least the carpet contractor offered me a gift card to my favorite restaurant because he did not get the carpet installed on the day he said he would. In addition to all of this, the same upstairs neighbors were disruptive disturbing my peace. One guy was playing his guitar with his bedroom window open for all to hear. Mentioned it to Alice. A while after that they started what sounded like slamming objects on there floor, my ceiling making excessive noise after curfew. I called the police. You would think they got the message. Thirdly, he had company on the patio after 10pm talking loudly. They were leaving their stinky trash bags in front of their door for days at a time. This is just a few legitimate concerns I brought to Alice. In return she said to me, what do you want me to do, put them out? My thought was "yes"! If you cant respect your neighbors you need to be put out. She questioned every thing I said about them as though I was lying but believed him when he said, the noise was his two year old niece running around and I was suppose to believe that lie. Living in these Apartments has been a horrible experience for me. I deeply feel like Alice has been bias against me for holding her accountable. In conclusion, this review is lengthy because Ms. Debbie at the corporate office condones Alice's lack of moral integrity. So I had to share my experience with the public. Ms. Debbie has been avoiding my phone calls when she did call me she lied and said she was in a meeting and would call me back. That didn't happen. The disrespect to me as Patron is wrong and unacceptable. Anyone thinking about moving in these apartments think twice. When it comes to them being at fault for damage to your property they will not take responsibility. Nor penalize unruly neighbors.

Sophia a great property manager !! She gets things done , she is professional and kind !! I had to…read moreredeem this apartment complex because a lot of the problems were not in her control !! Any future resident would love this apartment home --come check out the grounds are always polished, the gym is always clean and the pool area and greeting area is always TOP TIER !! Thanks Sophia for building this property up to higher standards due to your managerial experience !!

McKenzie Stewart the Leasing Agent with Oxford at Crossroads has done such an amazing job on…read moreeverything! So we needed a property between Dallas & Waco and Austin for the rest of this year in between moving homes, work etc, and from application, processing and move in today she really went above and beyond throughout the entire process! McKenzie always let us know the status & any updates for everything, checked to make sure if we needed anything & was personally available on Saturday when we picked up the keys for the new property! Please make sure to reach out to her directly if you're considering moving to a property about 20 miles south of downtown Dallas she is a great asset for the property and helpful throughout the entire process!

The apartment complex is kept clean, quiet and any maintenance issues are addressed immediately. I…read morehave recommended this complex to anyone who asks at work.

I lived at this property for four years. It had ups and downs. I paid my rent on time so I never…read moregot any notices like people or here say so I don't know about that. My neighbors are nice but I see people coming over and causing trouble. bought a house so i moved out. I'd live there again. Robin and LaShanna are very nice. When I moved in my carpet was not great but they did not replace it. i saw these posts when I did a search online to find the address of a store on main street and wanted to post something positive. They stay full so it must not be too bad. My neibgor moved in when it opened and that was like 15 years ago.

Terrible experience I moved out after 4 months. Unit was dirty when I moved in and maintenance only…read moredid jobs half. Apartment smelled of smoke when I moved in and contaminated my belongings even though they are considered a smoke free complex. They also have roach issues consistently but pest control work orders were inconsistent when they would go to the unit.

The complex (like any) has it's issue. However, the maintenance team is the best I've ever had the…read morepleasure of knowing. They're always on top of issues, often even sacrificing their own days off to attend to residents issues. Chris and Will add a sense of community to the apartments that is rare to find these days. I'm thankful we have such a friendly and helpful maintenance team.

Best part about living here is the maintenance team, Chris and Will. They are extremely friendly…read moreand my dog gets excited every time she sees them. They Love to give treats and make friends with all the dogs.

New owners took over in January of 2022 and ever since then things have continued to get better!…read more New management responds to concerns right away and everyone is super friendly. I would definitely recommend this place to a friend.