I was trying to shop policies and it seems like they're not interested in FAIR plans with DIC…read morewrappers. Once they found out I wasn't going to be covered by any admitted carriers they ghosted me and stopped responding to my emails.

I'll tell you what, I couldn't be more impressed and more grateful after getting off a phone call…read more A phone call that I was EXTREMELY LUCKY this gentleman in particular even picked up. As the Saturday wore on and all three of the companies I called to get Homeowners Insurance with a Renter Property Insur Policy Packet quotes from ALL went to VM. I did my due diligence and made a short list of 4 companies to call, checking each name prior to calling 1) Proximity to the property/us 2) Better Bus Bureau rating 3) Yelp rating. The 4th and last phone call actually was one that made the list on all three counts! AND the owner of the company answered the phone himself at 3:30 pm on a Saturday. Rob Salvo of Mt. Diablo Insur answers! Instead of blowing smoke up my wazoo and gladly telling me he would love to take my business, he gave me the honest down and dirty. Telling me what was going on in the industry currently, THAT I SHOULD STAY PUT and here's why. Information that was 5,000 percent invaluable. In less than 15 minutes he, convinced me NOT to move my policy to another company and why, wait 6 months to revisit when the industry has likely ironed out these problems, be thankful my current provider has renewed us, and how to solve the LLC issue that was forcing me to change in the first place, not only THAT, but to call him back if I had trouble getting my current provider to add the LLC endorsement and he'd help me with that too!! Color me flabbergasted! All out of the graciousness and kindness of his heart. There was nothing in this phone call for him. And I will remember this for the rest of my life and tell 100 people to call Mt. Diablo Insurance because you will get honesty, fairness, loyalty and exceptional business. Thank you Rob Salvo. You made a believer out of me. You had better believe Mt. Diablo will be my first phone call in 6 months down the road.

I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

Been using him for years and never had any issues. With the ever shifting insurance environment in…read moreCalifornia there is always a need to update or renew our policies and his office always gives options which I appreciate.

Called for insurance quote multiple times, no answer and no call back. Imagine how they treat their…read morecustomers

Jeff and his agency always been great to work with, whether it is auto, home , or business…read moreinsurance, he's got you covered! I've been a client and friend for 15+ years. Highly recommended!

I've been using Jeff Wong's insurance team for a long time. He's kind & knowledgeable with…read moredifferent types of insurances. He's a great guy that enjoys outdoor activities like tennis. He's easy to communicate with and I highly recommend him for your insurance needs. =)

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

I've been with Stone Creek for years and have have many policies through them, including home,…read moreauto, umbrella and business. They used to be great and quickly responded to all my emails. But lately customer service is horrible. Sure, they respond quickly when you say you want to open a new policy for something. But have a question? Need other assistance? Just crickets. I think they had major turnover since the height of the pandemic and nobody seems to be local anymore. When I do talk with anyone, it's always a different person from out of state. Worse of all, when I sold a rental property and requested to cancel the policy, they cancelled the WRONG policy and I went almost 6 months with my home not being insured! I didn't realize it until much later of course because every single time I asked them to confirm my policies, they never responded. It's time to find a new broker. So sad because they used to be fantastic.

I've had a great experience with my State Farm agent. I worked with Nathan for more than 10 years,…read moreand he has been incredibly helpful with my home and auto bundle, as well as my business insurance. Nathan and his team are knowledgeable, responsive, and always take the time to find the coverage options that best fit your needs. I highly recommend them for anyone looking for reliable insurance and outstanding customer service.

Really responsiv and knowledgeable agent! I'm a long time client of theirs and recommend them to…read moreanyone who asks! Brandon, in particular, is very helpful!

Susie G. has been fantastic in not only selling us policies but truly managing our 'insurance…read morelife'. We have numerous insurance policies and various life changes such as moving between states and Susie has persevered through all of this actively and proactively keeping things up to date and lots of back and forth with underwriting. Susie has successfully advocated for us with carriers when needed.

I've been with Diablo Valley Insurance for over 18 years. Susie Geissler recently informed me that…read moremy insurer sent a notice of non-renewal. I was bracing for a big premium increase. Susie looked into combining all 4 of my policies under Mercury and actually saved me about $1500/year, which seems unheard of these days. Susie has been giving us great customer service the throughout the years. Thank you Susie!!

Upon the retirement of our longtime State Farm Insurance agent we recently began working with Mark…read moreHoogs at State Farm in Moraga. We had our first meeting with Mark and he spent over 2 hours reviewing our current insurance policies. We found Mark to very knowledgeable regarding the current state of insurance in the California market. He identified some changes to our policies that resulted in savings on our premium. He gave detailed information followed by recommendations for our consideration regarding our liability policy. We highly recommend Mark Hoogs of State Farm in Moraga California.

Mark Hoogs State Farm Insurance Agent provides excellent, top-shelf customer service. The team in…read moreit's entirety are all home run swingers, filled with professionalism, courtesy, and fast response. My mom owns an auto policy and homeowner's policy with them for many years with zero issues from our end. I remember a few years back, we were really unlucky and on two separate occasions, automobiles were parking and ran into our house, TWICE! Talk about unlucky! However, one quick phone call and a few operational transactions and our homeowner's policy covered all the repair damages. Highly recommend with my utmost respectful regards!

My working experience has been great with Julia L Kirtley at Kosich Family Insurance. I am getting…read morequick responses and great job.

Kosich Family Insurance is a great company to work with. Ken Kosich and his son Greg are friendly…read moreand are great at returning calls and getting answers when you need them. I have also worked with other agents at the company and they were courteous and helpful as well. Ken offers a variety of insurance options and will help you decide what is best for your family. He is also a big help when there is a claim. I have referred many people to Kosich Family Insurance and they are all happy that they switched over. The Lafayette location is easy to get to and easy to park.

Arash has been a gift from the heavens. Amazingly professional. Knowledgeable. Extremely courteous…read moreand straight to the point. He was able to provide better coverages maintaining the same price I paid prior (will not mention other company). I already referred Arash & Farmers to my neighbor. He did wonders for him and was speedy like Speed Runner. All the best luck and I know you will continue doing amazing. Thank you Arash! Fernando

Best insurance agent EVER. I am a mortgage broker and I…read morework with a lot of agents. Arash always provides the best service. He is fast, able to provide information easily, and always comes through for me, Also his rates are great, even my most penny pinching clients end up going with Arash.