I had gotten off work and i had to have my insurance payed by the next day and im a cash and carry…read moreguy and John said no problem ill take care of it .So I put my payment the mail slot .Any other insurance place would have made me go get a prepayed credit card and i would have gotten a late charge on top of it all .John at Express Auto Insurance in Pleasant Hill is the place to get your insurance.Thank You again John!!!!

I have been a customer here for over 7 years!!! I never need to deal directly with the car…read moreinsurance company for any of my cars - which is amazing. John is great! Finds the best deal. helps with missed payments and any issue with the insurance company and always nice to speak to. Actually answers the phone with no AI or phone tree. Fast and accessible help when needed. so happy to have found this gem! I highly recommend!!!

Alejandra and Andy at Fusion Insurance Agency in Livermore, CA have jumped through hoops for us…read moremore than once. We have been with that office for 30 years. 3 decades of continued policy satisfaction. Recently this year I sold 2 cars and bought 2 new cars and that went smoothly. Allstate pricing is fair reasonable and auto-payment gives us a sense of policy security. Last year ... OMG ... homeowners policy was on the chopping block because we live in Very High Fire Hazard Severity Zone in Calaveras County. Alejandra and Andy went to work on our behalf to aquire California Fair Plan dwelling fire insurance. It took nearly 6 months to work out details and in the end premium was about $800 annual increase. We heard stories of $5000 increases and more. Fusion Agency realizes the value of loyal customers and will work extra hard to retain commited policyholders. Jumping from insurance to insurance you loose grandfather customer loyalty and pay higher premiums. Stick with Fusion Insurance ... it pays in the long run.

Great group. Very helpful! They are always there when I have questions and need answers.read more

Was a breath of fresh air, very knowledgeable, and very receptive to my questions. Every thing went…read moresmooth and left office feeling I had a good and personable agent to work with.

Chelsea was great to work with. My previous insurer wanted to increase my homeowners premium by…read moreover 60% this year so I started looking around. Chelsea was amicable and responsive to my initial inquiries and I had a good quote for home, autos, and umbrella policies. It was a quick process in the nearby office to finalize the policies. Now my adult son is moving away and she's been responsive again with insurance options as he takes his car with him.

Sky9 always has your best interest in mind; I've been with the company for almost 10 years and they…read morecontinue to take amazing care of me. I just opened a life insurance policy with them last year as a satisfied client. Thank you Sky9 for your knowledge and care!

Jayson is the insurance agent that assisted me! He was prompt and provided me options that fits my…read moresituation. Instead of waiting for the insurance to be active, it was active in an instant. I appreciate Jayson's great customer service.I would highly recommend reaching out to Jayson from Sky9 Insurance. Helped me find a great rate!

It has been a joy working with Eric. He is always immediately responsive whether I send him an…read moreemail, call or text. I have asked him for several difficult things and he has spent numerous hours getting them done for me. I have no doubt that I'm in good hands if I ever need to (hopefully not) use my policy because of the thoroughness Eric put in at the beginning to make sure I'm properly insured. Thank you Eric for being such a great listener and always attentive to what I ask for as a client.

Personalized service. Eric cares about his clients and will go the extra mile to support in time…read moreof need. Will work with you to develop an insurance plan to meet your needs.

had an excellent experience working with Alexandra Guardado over the phone, and I felt it was…read moreimportant to share how great her service was. From the moment she answered, she was professional, patient, and very attentive to my needs. Even though we weren't in person, she made the entire process smooth and easy to understand. Alexandra is extremely knowledgeable and took the time to break everything down for me in a way that made sense. She didn't rush the call at all--instead, she made sure all my questions were answered and that I felt completely confident about my options. You can tell she genuinely cares about helping people and making sure they are taken care of. What really stood out to me was her attitude and willingness to go above and beyond. She made me feel like a priority, not just another customer. It's not often you come across someone who combines professionalism, expertise, and great customer service the way she does. Honestly, companies should have more people like Alexandra Guardado. She represents the business in the best way possible. Based on my experience, I truly believe she deserves to be promoted to a main manager role because she already shows the leadership, knowledge, and dedication needed for that position. I highly recommend working with her if you have the chance--you'll be in great hands

Imposible to file a claim! Only way to get a hold of anyone is to make a payment. Very disappointed!read more

I've been working with Erika Rauda for over 2 years now and she's made every policy a cakewalk!…read moreVery transparent on which policies are best fit for me and my driving schedule and where my payments are going towards. Never had to hesitate to ask any question about anything I was signing. Thank you again Erika for another smooth and successful policy update.

Emilio helped me out get a better price for my car insurance, he took his time with me and helped…read moreme out a lot!

Matt is the greatest insurance agent. His knowledge of insurance products and his willingness to…read moreexplain what they cover and how they work are unparalelled. Matt reviewed my exisitng policy, explained where I could save money and where I needed to increase coverage. If you need help reviewing your coverage or are looking to make a change. You need to contact Matt

Unfortunately even though I was contacted immediately after (AFTER!) posting my first review, and…read morehoping for the best, there was no follow through on Matt or the part of his office staff to obtain the additional insurance coverage. We submitted the required documents as requested, when requested, and have just received a letter declining the coverage. This was a GUARANTEED OPTION to increase life insurance coverage. I pay extra to have this option and now have lost that extra coverage increase due to incompetence! Very very disappointed in the service. Still DO NOT recommend Matt Rinn as an agent.

The experience was very horrible. They act like they care first, and then switch it around. Make…read moreyou wait to thinking, you're gonna get a good payout, and then ax all these questions and say they're gonna pay you. And it asks you more question, and then take it back and not really pay you anything on the claim. But pennies, especially as a pregnant lady in the past your car accident, they were careless and tricked me and misled me through the whole way. I advised anyone not to go progressive at all. Horrible, horrible, you could find other Car insurance better than this company. They are scamm

I've been a Progressive customer for years, but this recent experience has been beyond frustrating…read moreand disappointing. My 2014 Audi was parked and got hit on the rear bumper -- a simple cosmetic repair. The collision shop Progressive sent it to submitted an outrageous $9,000 estimate for minor damage, and instead of questioning it, Progressive immediately declared my car a total loss. The car runs perfectly -- frame, engine, and transmission are all solid. It's simply not fair that because a shop inflated an estimate, Progressive decided to write off my car's value and offer almost nothing for it. When I tried to get answers, I got silence. I called the shop and asked for a service advisor to call me -- no response. I emailed Progressive directly -- no call back for over 24 hours. Meanwhile, the shop told me I now have to pay $200 just to get my car back because it was "disassembled" for the estimate, even though I never authorized any teardown or paid work. This has been one of the most frustrating experiences I've ever had with an insurance company. Poor communication, inflated repair estimates, and a complete lack of customer care. I expected Progressive to advocate for their customer, not side with a shop that's clearly taking advantage of the situation. I hope someone at Progressive reads this and realizes how unfair this process is -- and how badly this claim was handled.

I would recommend Mason Campos for your home insurance. He's responsive attentive and made sure I…read moreunderstood every step of the process. My previous insurance agent dropped the ball and Mason very quickly made sure that I was covered. Give him a call I'm sure he'd be happy to hear from you.

I had a terrible experience trying to receive a quote for homeowners insurance. Over the course of…read morea week, I needed to have multiple conversations with the agent to provide additional information. I am OK providing the necessary information but the process was very annoying because I frequently had to follow up with my agent to remind her to complete the next step. After about a week and a half, I stopped hearing from my agent about the quote she had promised. I reached out to her and asked if Farmers was going to quote my insurance. She said yes and yet another week has gone by with no contact from my agent. At this point I'd fed up with Farmers and don't want to do business with them. Overall, the company was very unprofessional! If they can't insure me, that's fine but please be up front about it. Otherwise, it's a waste of my and the agents time!