We transferred care and had a great first experience. From making the appointment, front desk…read morestaff, vet techs, and Dr. Nami Otsuka were all wonderful. We particularly appreciated the lab work being done in the exam room to help calm our big anxious golden retriever. The follow up phone calls were great to keep us in the loop for results. We are very pleased with switching care and feel at ease with the practice. Thanks Dr. Otsuka!

I already knew through my experiences here with my late Lulu that Old Derby is the best - but…read morereally, they're the absolute best. You simply can't do better anywhere. I say with certainty after bringing Lulu here as a patient for checkups and diagnosing a serious health condition; after boarding her for multiple staycations (about 4 weeks in total); and after finally bringing her here to cross the Rainbow Bridge when it was time. She took a sharp downward turn, I made the decision and the staff was there for her, and for me. From the check-in at the front desk to Dr. Burke and his nurse we were treated with care, kindness and empathy. My sweet girl crossed gently. with dignity, and throughout the entire visit I also was treated kindly and thoughtfully. A handwritten condolence card arrived a few days later, acknowledging my loss, which still makes me tear up every time I look at it. When I'm ready - I don't know when that will be, but when I'm ready - my next best friend will be treated here too.

If have used Roberts for two different dogs. Always found them wonderful. I have puppy proofed my…read morehouse but this past weekend my almost adult Assie had a piece of plastic stuck in her mouth. (Sometimes she still chews on something she may have found) The wonderful veterinarian nurse was able to extract it. They didn't charge me. If I had tried to dislodge it could have been very dangerous. Thank you so much Roberts From Elizabeth and Katie (the mini-Ausie)

Dr. Stephanie Powers is the Medical Director of this practice and I cannot rave enough about her as…read morea veterinarian and a leader. Since Dr. Powers was named as medical director, I have seen nothing but positive changes. On top of her improvements to the business, she is also the best vet we have ever had. She is smart, kind, compassionate, and delivers exceptional care. We will always bring our cat(s) and dog to VCA Roberts/Dr. Powers.

AF&H used to be a great place under the OLD ownership. New ownership has made changes that are NOT…read morecustomer friendly. Now you can't drop you dog off before 12 noon for boarding on Saturday and no longer lets you pick up your dog on Sundays because they want you to pay the extra $50 a day boarding fee. Short sighted for sure. All this will do is anger customers. Is so sad because because this business used to be great. Now not even close.

Robin and staff have been taking care of our little buddy Niko since we got him in the summer of…read more2010. The staff is very attentive, the facilities are always clean and Niko is always 10 out of 10 excited to be going in when we get there! :) When we first brought Niko he was still a young puppy and the staff really helped to get him acclimated to playing with other dogs, especially those who had a low tolerance for high-energy insane puppies :) Now we receive compliments all the time that he's the best behaved, well-mannered dog around! We are so thankful to Robin and team for all they've done and all they continue to do. We're getting a 2nd dog this week (another Entlebucher mountain dog) and will be bringing him in next week. Don't pass up the Fox - it's a gem!

We were looking for a doggy daycare due to our dogs isolation anxiety. When we called, happy dog,…read moreit was clear the owner loves dogs and loves what she does. She let us know about nap time and was willing to accommodate anything he needed if he was not able to rest independently. (He did great and Michelle was on top of his need the first day). We were able to get in for an interview/temperament test within a week even around a holiday And once we passed, we able to start right away. The owner is very responsive to any questions or concerns you have. Her staff love the dogs and your furry friend gets a big hello upon arrival. Our pup comes home happy but tired and ready for cuddles and rest. Also, the packages they offer are extremely fair and worth it. Thank you Happy Dog!

The first time I brought my dog for a boarding experience here, it was absolutely wonderful. I…read moreinteracted with a young woman who was absolutely lovely to talk to, very kind and clearly cares a lot about the dogs. At the end of the stay, my dog came home exhausted and happy, and I got to see some awesome pictures of his stay. The second time I brought my dog here a few months later, I was met by Michelle, the owner (she hadn't been there the first time when I dropped off, or during the temperament test). I will admit that I made a couple of mistakes here -- I was 15 minutes later than my anticipated drop-off time (but still within the drop-off window), and while I had seen an email from her when I booked my reservation, I missed the line at the bottom of the email with the link for my confirmation, and so I missed the info that was included through that link about how to prepare his food. This is entirely my mistake, I dropped the ball there by being distracted so I missed some important information that I should've known in advance. However, when I arrived with my dog, Michelle was clearly very irritated with me from the get-go. I apologized for being late, and tried to hand her my dog's food (I had put his meals in individual ziplock bags trying to make it easier, and put these inside a plastic container with his name and instructions written on it). Michelle scolded me for bringing a container and said she couldn't accept it; she took the ziplocks out and then scolded me for not writing his name on each bag, for separating out his food when they could have done it, for "bringing rawhide treats" even when I clarified that they were completely rawhide-free (she still refused to take them), for bringing his daily medication in his pill bottle (I had used an old pill bottle of his so it would have his name and dose on it, but she kept telling me she "couldn't be responsible for getting it back to me" even though I told her that was perfectly fine), etc etc. No matter how many times I tried to apologize and own up to my novice mistakes, she just kept circling and circling with her complaints. Now, I'll admit that I'm pretty sensitive and anxiously attached to my dog, and I was so shocked that I began to tear up as she continued to scold me (this feels so strange to write as a grown woman!). Michelle either didn't take a breath to notice or else just didn't care. I completely and wholeheartedly understand that she is running a serious business here, and takes the health and safety of our dogs very seriously which is why she has these rules. I am GLAD they have these rules. However, after I apologized the first 10-15 times and told her I understood, that I hadn't been told any of this the first time my dog boarded there so I didn't realize; I would expect her to ease up. I myself work as a manager at a preschool center, so a somewhat similar field, and I cannot IMAGINE ever talking to a parent/client the way she spoke to me. After she took my dog from me mid-scolding and left me standing at the door shocked and without getting to say goodbye before my first real time being away from my dog, I ended up sitting in my car for another 10 minutes just trying to compose myself. To top it off, my boyfriend was the one picking my dog up the next afternoon; he was coming directly from working in NYC, and was worried about traffic, so around 4:45 he called on his way to let her know his ETA was 5:45 but wanted to let her know JUST in case traffic pushed it past 6:00; Michelle told him firmly "You can get here anytime between 5 and 6." This feels like a pretty rude reaction to someone who is calling you well in advance as a precaution. In the end he did arrive around 5:45, but was reprimanded for not having our dog's leash (since he was coming from out of state, I'd think it's pretty obvious why that happened, but thankfully our dog is small enough to be carried). Happy Dog Pet Resort is excellent with dogs. The other staff that I met were friendly, kind, and compassionate. My dog was very happy there. Unfortunately, it's the owner Michelle that completely soured the experience for me and has left me looking for a new daycare center. I can't justify leaving my favorite being on the planet again with someone that could be so cold and compassionless.

Overall really positive and easy experience! My dog had gotten into mud and was a mess. We are…read moreclose by so I made a same day appointment last minute right online. Full price was $74 which isn't bad but I had gotten $20 off as a first time customer. We saw Bianca and she did a really great job! Since my dog was truly a mess I thought it would be a while, but she was only there about 1 1/2 hours. The reviews here made me a little nervous but it's so hard to get into our normal spot so took a chance. I'm glad I did, I'm impressed and would definitely return!

The store itself is 4-5 stars all around- stock levels and customer service on point…read more BUT I cannot bring myself to leave more than one star due to my experience in the salon. Not only was it a bad grooming experience but Corinne in the salon is quite literally the most miserable person I've interacted with and should not be working in customer service let alone working with precious pets. Her attitude and demeanor belongs in a back room somewhere far away from people and their pets. I will gladly be driving 20 additional minutes for pet food to never step foot in here again. If you decide to use the salon - just make sure your appointment isn't with Corinne.

Best groomer we have ever had, for any of our dogs! We bring our 12 year old pup to see Kat, and…read moreshe loves going for her grooming visits! That is such a testament to how well she is treated at Pooch Paws. Pooch Paws is a little bit of a hike from our home, but we wound not even consider taking our pup anywhere else. Thank you, Kat, for being such a caring and fantastic groomer!

I've been a client of Pooch Paws (first to review under old…read moreYelp name) for over 20 years, because Cheryl was the only groomer around who knew how to groom a miniature schnauzer to breed standard. I was a bit put off when she changed her business model to a network of independent groomers and cut back her hours to take only those who were coming in every 4 weeks. My boy Apollo gets the full treatment every 8 weeks. However, she introduced me in May to Eric Matthew who is expert in terrier grooming, and after yesterday's appointment all fears were vanquished. He did a superb job and I feel totally confortable continuing Apollo's sessions with him every eight weeks.

Carly and Nicole are the best. They are knowledgeable and care!! Carly and her team at adASTRA have…read moretaken care of my dog Nick for over 10 years. She is trustworthy and loves all of the animals she takes care of. She always goes above and beyond to make sure my dog is safe, feels safe, and is loved. I never worry about my fur baby when she is with him. Nick needed medication and I could always rely on Carly to make sure he received them. (He always took them for her and not me!) adASTRA becomes family. You can't go wrong selecting adASTRA.

Carly loves my dogs as her own. She is very thoughtful and caring. My dogs are NOT easy, and she is…read morevery patient and knowledgeable when it comes to giving them what they need. We couldn't do life without her!

I love that I can go on vacation and know my dogs are in good care. I have 2 goldens, they can be a…read morelittle sensitive. They are happy when we drop them off and when we pick them up. I also LOVE that I get pictures everyday and see how much fun they are having. I highly recommend Pawfessionals!!

We recently boarded our dog Milo with Ruth for almost two weeks. We'be only boarded him at one…read moreother place before - and we were nervous to try a new place. Ruth came highly recommended, and so we gave it a shot! We couldn't be more thrilled with our experience. In Ruth's care, Milo had the time of his life! We received nightly emails about his day, which our children loved. She kept us up to date on his behavior, his activities and his new friends. Now, we will never use anyone else for dog-boarding! Ruth is now considered Milos family and a new home-away-from-home! If you need to board your beloved dog - consider Ruth! You won't find anyone better! Love, Milo's Family (Mike, Amanda, Abigail & Zachary)

Reasonable prices. Staff is friendly. I get pellets here and they will help place in my vehicle…read more Hard workers

This store has everything you would expect from an animal store. This store has so many animals on…read moreproperty. It's great to see the animals you could potentially be getting in person. I have been in and out multiple times and have never had a bad experience. The owners were nothing but helpful when I shared I wanted to get 4 baby ducks. They not only helped me prepare my set up but also shared things I should and should not do in their enclosure. They didn't complain when I called every day to see if the ducklings arrived. I enjoy this store and will be going back!

Everyone loves Wishbones! Especially me our doggies get nervous when they need a nail trim but…read moreSarah and the staff always make them comfy and the bath is a treat - to of us!

Very cute pet boutique. Lots of great products for a wonderful selection, cute bakery items and…read moregreat values available. Though space is small lots of products and great service.